While I disagree that the contact at my place of employment was not harassment, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as this company keeps its word and ceases to contact me at my place of employment, which caused embarrassment and rifts between our director and I.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Uponreceiving notification of Mr. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Mr. [redacted] description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative.Upon receiving Mr. [redacted] complaint, we closed his account and returned same to our client. Mr. [redacted] will notbe contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact meif you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Mr. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On 9/26/2017 and 9/27/2017, calls were made in an attempt to communicate with Mr. [redacted]. Messages were left for Mr. [redacted] to call us back.• On 9/27/2017, the consumer called our office and discussed the account with one of our representatives. After a very thorough discussion, an arrangement was agreed upon.• On 10/27/2017, after the consumer's payment failed, a message was left for the consumer to call us back.• Numerous attempts were made to contact the consumer in an attempt to help him with this account. Mr. [redacted] had already made the first payment and we were trying to figure out what had happened.• On 11/3/2017, the consumer left a voice mail for us to call him back.• On 11/7/2017, the consumer contacted us to tell us that his bank account had been hacked and he was waiting for new card information and for the bank to refund the money that had been taken out of the account without consent. The consumer requested an email be sent to outline what he was paying on. This was done. In regards to the consumer's claim that we refused to stop calling his POE, no where on any of the calls is there a request for us to stop calling his POE. Incidentally, the final inbound call is from Mr. [redacted]'s POE. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. The tone of one of our collectors has been addressed as it is not the way that we expect our collectors to act. At no time did any of our collectors hang up on any of these calls, nor did Mr. [redacted] get “yelled” at by any of our associates.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr. [redacted] for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Mr. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Mr. [redacted]’s description of what transpired.
Upon Mr. [redacted] contacting BCS, Mr. [redacted] did verify the debt that has been placed for collection. Mr. [redacted] did agree to set up a payment plan with our office and did make all payments accordingly and on time. Upon Mr. [redacted]’s account being closed as paid in full, we do send out correspondence showing the account has been paid off upon 30 days of the final payment posting. We do understand that there’s a possibility that there could have been a wrong address on file, or the letter could have been overlooked upon deliverance. In any circumstance, BCS has no problem in issuing Mr. [redacted] a paid in full letter, but we have not heard from him regarding this issue to try and get this resolves as quickly as possible. We can fax, email, or re-send Mr. [redacted] a paid in full letter via regular mail.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
[redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. HOWEVER, it is very clear that BCS is trying to maintain their stalwart social appearance, and are wrong in disputing my account of what transpired regarding my Paid In Full Letter. I will not continue to argue this point. I will await their letter, and thank you Revdex.com for your time and consideration in this matter. Now, to contact the BCS to finalize this matter.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I do not receive any further calls regarding this matter in which they stated they have closed the account and will not call is satisfactory to me at this time. If I am contacted again regarding any issue they have come up with, I will have no choice but to report them to the authorities and pursue legal action.Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Mr. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has
concluded that we respectfully disagree with Mr. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Mr. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in
accordance with state and federal requirements.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS
representative.
Upon receiving Mr. [redacted] complaint, we closed his account and returned same to our client. Mr. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, BCS verified the debt in question under all state and federal guidelines. Upon
verifying the debt with Miss. [redacted], she stated on the initial phone call she would set up an account to pay this debt off
and contact us the next day with payment information. We had authorized a settlement lower than the actual charge off
amount from the original lender. Upon Miss. [redacted] contacting us the following day she requested a letter in writing per
legal advice she had received. BCS proceeded to then send her an email showing the arrangement we had authorized.
We did not hear back from Miss. [redacted]. We tried to reach out to Miss. [redacted] the following days but were unable to
make contact. It’s unfortunate we could not come to a resolution that satisfied Miss. [redacted] and our client to have her debt
resolved.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On May 17, 2017, May 18, 2017 and May 19, 2017, calls were made in an attempt to contact the consumer. These calls were made to numbers(2) provided to us on the account. Messages were left for the consumer to call us back.• On May 22, 2017, the consumer called and spoke to one of our associates. The account was discussed and an arrangement was set up.• On May 30, 2017 and June 1, 2017, calls were made to the numbers provided in an attempt to find out why the arrangement that the consumer had failed. Messages were left on VM and with the consumer's daughter to call us back.• On June 1, 2017, the consumer called our office very obviously upset. She spoke to the same associate that she had set up the arrangement with on May 22, 2017. Let it be known that at no time was the consumer advised that she would go to “jail”. While we do not fully agree with what Ms. [redacted] alleges, we do agree that our associate could have said things in a more professional manner. The associate has been remanded to additional training and will be subject to additional monitoring and coaching by her manager. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
While I disagree that the contact at my place of employment was not harassment, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as this company keeps its word and ceases to contact me at my place of employment, which caused embarrassment and rifts between our director and I.
Regards,
[redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Uponreceiving notification of Mr. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Mr. [redacted] description of what transpired.As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon completing skip-tracing information of which included compiling location information, BCS attempted to leave messages for Mr. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in accordance with state and federal requirements.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative.Upon receiving Mr. [redacted] complaint, we closed his account and returned same to our client. Mr. [redacted] will notbe contacted by BCS regarding this matter.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact meif you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted] General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Mr. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Mr. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On 9/26/2017 and 9/27/2017, calls were made in an attempt to communicate with Mr. [redacted]. Messages were left for Mr. [redacted] to call us back.• On 9/27/2017, the consumer called our office and discussed the account with one of our representatives. After a very thorough discussion, an arrangement was agreed upon.• On 10/27/2017, after the consumer's payment failed, a message was left for the consumer to call us back.• Numerous attempts were made to contact the consumer in an attempt to help him with this account. Mr. [redacted] had already made the first payment and we were trying to figure out what had happened.• On 11/3/2017, the consumer left a voice mail for us to call him back.• On 11/7/2017, the consumer contacted us to tell us that his bank account had been hacked and he was waiting for new card information and for the bank to refund the money that had been taken out of the account without consent. The consumer requested an email be sent to outline what he was paying on. This was done. In regards to the consumer's claim that we refused to stop calling his POE, no where on any of the calls is there a request for us to stop calling his POE. Incidentally, the final inbound call is from Mr. [redacted]'s POE. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. The tone of one of our collectors has been addressed as it is not the way that we expect our collectors to act. At no time did any of our collectors hang up on any of these calls, nor did Mr. [redacted] get “yelled” at by any of our associates.BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Mr. [redacted] for any inconveniences and or confusion that he may have experienced during his discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted]’s complaint to our attention and we appreciate the opportunity to...
respond. Upon receiving notification of Mr. [redacted]’s complaint, BCS conducted an internal investigation with regard to this matter. BCS has concluded that we respectfully disagree with Mr. [redacted]’s description of what transpired.
Upon Mr. [redacted] contacting BCS, Mr. [redacted] did verify the debt that has been placed for collection. Mr. [redacted] did agree to set up a payment plan with our office and did make all payments accordingly and on time. Upon Mr. [redacted]’s account being closed as paid in full, we do send out correspondence showing the account has been paid off upon 30 days of the final payment posting. We do understand that there’s a possibility that there could have been a wrong address on file, or the letter could have been overlooked upon deliverance. In any circumstance, BCS has no problem in issuing Mr. [redacted] a paid in full letter, but we have not heard from him regarding this issue to try and get this resolves as quickly as possible. We can fax, email, or re-send Mr. [redacted] a paid in full letter via regular mail.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS representative.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
[redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. HOWEVER, it is very clear that BCS is trying to maintain their stalwart social appearance, and are wrong in disputing my account of what transpired regarding my Paid In Full Letter. I will not continue to argue this point. I will await their letter, and thank you Revdex.com for your time and consideration in this matter. Now, to contact the BCS to finalize this matter.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I do not receive any further calls regarding this matter in which they stated they have closed the account and will not call is satisfactory to me at this time. If I am contacted again regarding any issue they have come up with, I will have no choice but to report them to the authorities and pursue legal action.Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Mr. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Mr. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS has
concluded that we respectfully disagree with Mr. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Mr. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages were in
accordance with state and federal requirements.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Mr. [redacted] for any inconveniences he may have experienced during his discussions with any BCS
representative.
Upon receiving Mr. [redacted] complaint, we closed his account and returned same to our client. Mr. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore,
BCS regrets hearing otherwise and takes these matters very seriously.
Thank you for bringing Miss. [redacted] complaint to our attention and we appreciate the opportunity to...
respond. Upon
receiving notification of Miss. [redacted] complaint, BCS conducted an internal investigation with regard to this matter. BCS
has concluded that we respectfully disagree with Miss. [redacted] description of what transpired.
As you are aware we conduct skip-tracing functions when trying to contact our client’s customers. Therefore, upon
completing skip-tracing information of which included compiling location information, BCS attempted to leave messages
for Miss. [redacted] to contact us. No information was disclosed to any party other than a message left and all messages
were in accordance with state and federal requirements.
Upon Miss. [redacted] contacting our office, BCS verified the debt in question under all state and federal guidelines. Upon
verifying the debt with Miss. [redacted], she stated on the initial phone call she would set up an account to pay this debt off
and contact us the next day with payment information. We had authorized a settlement lower than the actual charge off
amount from the original lender. Upon Miss. [redacted] contacting us the following day she requested a letter in writing per
legal advice she had received. BCS proceeded to then send her an email showing the arrangement we had authorized.
We did not hear back from Miss. [redacted]. We tried to reach out to Miss. [redacted] the following days but were unable to
make contact. It’s unfortunate we could not come to a resolution that satisfied Miss. [redacted] and our client to have her debt
resolved.
BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS
maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’
rights and privacy and to maintain a courteous and civil dialogue with those we contact.
BCS apologizes to Miss. [redacted] for any inconveniences she may have experienced during her discussions with any BCS
representative.
Upon receiving Miss. [redacted] complaint, we closed her account and returned same to our client. Miss. [redacted] will not be
contacted by BCS regarding this matter.
Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me
if you should require additional information. I thank you for your time and consideration with regard to this matter.
Sincerely,
Max [redacted]
General Manager
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Bayside Capital Services, LLC (BCS) strives to provide the highest quality of service to our client’s customers. Therefore, BCS regrets hearing otherwise and takes these matters very seriously.Thank you for bringing Ms. [redacted]'s complaint to our attention and we appreciate the opportunity to respond....
Upon receiving notification of Ms. [redacted]'s complaint, BCS conducted an internal investigation. The findings are as follows:• On May 17, 2017, May 18, 2017 and May 19, 2017, calls were made in an attempt to contact the consumer. These calls were made to numbers(2) provided to us on the account. Messages were left for the consumer to call us back.• On May 22, 2017, the consumer called and spoke to one of our associates. The account was discussed and an arrangement was set up.• On May 30, 2017 and June 1, 2017, calls were made to the numbers provided in an attempt to find out why the arrangement that the consumer had failed. Messages were left on VM and with the consumer's daughter to call us back.• On June 1, 2017, the consumer called our office very obviously upset. She spoke to the same associate that she had set up the arrangement with on May 22, 2017. Let it be known that at no time was the consumer advised that she would go to “jail”. While we do not fully agree with what Ms. [redacted] alleges, we do agree that our associate could have said things in a more professional manner. The associate has been remanded to additional training and will be subject to additional monitoring and coaching by her manager. Upon receiving this complaint, all numbers associated with this account were made inactive and no further phone communications have been nor will be attempted. BCS takes its legal compliance and customer services very seriously and recognizes this complaint as such. BCS maintains direct business-like and legally compliant practices and procedures. We train our staff to honor consumers’ rights and privacy and to maintain a courteous and civil dialogue with those we contact.BCS apologizes to Ms. [redacted] for any inconveniences and or confusion that she may have experienced during her discussions with any BCS representative.Continuing to provide the highest quality of service is of utmost importance to us, therefore, please feel free to contact me if you should require additional information. I thank you for your time and consideration with regard to this matter.Sincerely,Max [redacted]General Manager