Bc Products Co Llc

At Green Mountain Energy, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings: IssueMr*** disputes with GMEC concerns final invoiced
charges. HistoryOn September 12, 2017, Mr*** contacted GMEC requesting to close his electric service effective September 12, Mr*** advised the GMEC representative that his electric service was disconnected as a result of Hurricane Harvey and requested GMEC to end his electric service retroactively effective August 26, The GMEC representative advised Mr*** that GMEC will stop his electric service on September 12, but will cancel his electric service account retroactively.On September 14, 2017, an invoice for $was sent for the final billing period of September 7, through September 12, 2017.On October 19, 2017, Mr*** contacted GMEC to dispute the final invoiceGMEC representatives advised Mr*** that GMEC account records do not reflect a request to cancel his electric service effective August 26, and no adjustments or credits are warranted.ResolutionGMEC apologizes for any inconvenience these proceedings may have caused Mr***; however, Mr*** account has been billed in accordance with the Terms of Service and EFLOn September 12, 2017, Mr*** was advised that GMEC will cancel his electric service account retroactively as of August 26, 2017. On October 30, 2017, a credit for $was placed on the account for the disputed billing period of August 26, through September 12, Additionally, a request was submitted to refund the credit balance via checkPlease allow to business days.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m.*** ***

GMEC response to Revdex.com Case#***.For additional questions or concerns regarding this matter, please contact me at ***Thanks, *** ***

At Green Mountain Energy Company (GMEC), we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings: Brief description of complaintMr*** complaint against
GMEC is concerning the closure of his electric service account and the invoiced charges at *** *** *** ***.HistoryOn February 27, 2017, GMEC received notification that a "move-in" request was processed within the retail market by another retail electric provider (REP) for the electric service at *** *** *** ***; resulting in the closure of Mr*** account effective March 1, On March 3, 2017, a final invoice for $was sent for the final billing period of January 30, through March 1, 2017.Several contacts were received from Mr*** on March 10, regarding the status of his electric service At that time, a morequest was processed and the process to restore Mr*** GMEC account completed on March 10, and a new account number (#***) was created.On May 16, 2017, a review of GMEC’s accounts resulted in the balance of $being transferred from the closed account at *** *** *** ***, account #*** to Mr*** active GMEC account at *** *** *** ***, account #*** Notification of the balance transfer was sent to Mr*** on May 17, 2017.On June 2, 2017, an invoice for $was sent for the billing period of April 28, through April 28, which included a Transfer Amount from Account #*** of $43.40.ResolutionGMEC has invoiced Mr*** account correctly based upon the Terms of Service As a result of a morequest processed within the retail market by another REP Mr*** GMEC account was closed GMEC did not submit a request to disconnect Mr*** electric service However, once GMEC was made aware that Mr*** electric service had been disconnected a request was processed to re-enroll Mr*** service address to restore his GMEC electric service account A Reliant representative contacted Mr*** regarding his complaint and provided him with a detailed explanation of the status of account.On December 16, 2016, a request was processed by Reliant to remove the balance of $from the electric service account at *** *** *** *** * The request is currently pending; please allow to billing cycles for completion.For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m

Green Mountain Energy’s Response to Revdex.com Case #*** Rebuttal
Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Mr*** and we understand Mr***’s concerns regarding switch of his electric serviceWhile we understand ***’s concerns regarding the switch of his electric service
GMEC apologizes for any confusion or inconvenience these proceedings may have caused Mr***A review of Mr***’s account determined a switch request was received from a storefront retail location; however, GMEC does not pay cancellation fees associated with the switching of electric service
For any additional questions about this concern, please contact me at ***I am available Monday through Friday from 8:a.mto 5:p.m

Green Mountain Energy Company’s Response to Revdex.com Case #***At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our
findings: IssueMr*** states that he requested to initiate the electric service at *** *** *** *** *** March and his request was not processed HistoryOn March 5, 2015, Mr*** updated his mailing address via his online account management (OAM) to *** *** *** *** *** Subsequent invoices were mailed to *** *** *** *** *** for the electric service at *** *** *** *** *** On April 27, 2015, GMEC received notification that the electric service at *** *** *** *** *** was being closed out of Mr***’s name effective April 29, 2015. On April 30, 2015, a bank draft payment of $was posted to Mr***’s account via his OAM. On May 1, 2015, a final invoice for the electric service at *** *** *** *** *** was mailed to *** *** *** *** *** On May 31, 2015, a bank draft payment of $was posted to Mr***’s account via his OAM. On September 1, 2015, Mr*** contacted GMEC requesting the status of his electric service at *** *** *** *** ***, stating that he requested a transfer of the electric service in March 2015. The GMEC representative advised Mr*** that GMEC account records do not reflect a request to enroll the electric service at Humble Westfield #and offered to enroll the electric service. Mr*** agreed to enroll the electric service at *** *** *** *** *** effective September 2, 2015. At that time, Mr*** was advised that his identification could not be verified and requested that he provide a copy of his identification in order to complete his enrollment request. Additionally, Mr*** was advised that once the identification was received to allow two business days to complete the verification process. ResolutionGMEC apologizes for any inconvenience or confusion these proceedings may have caused Mr***. GMEC account records do not reflect an enrollment request for the electric service at *** *** *** *** *** March 2015. On September 2, 2015, a copy of Mr***’s identification was received and verified and his enrollment request was processed and completed on September 2, 2015. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I was also in contact with the Illinois processing center which also confirmed my information was never processed, which is satisfactory to me. As for HOW I was enrolled, Green Mountain got some of it right I was given a presentation which at no point indicated I was signing up for anything They also asked for information about my current ComEd account without any indication that they were going to switch my provider When it came time to sign/check the boxes on their ipad, they simply scrolled past all the information and presented me with the confirmation and verbally said something along the lines of "This is just to confirm that I spoke to you about the service and the x-sport gift card"
Regards,
*** ***

To Whom It May Concern, Green Mountain Energy received Mr*** ***’ complaint on October 26, 2016. The following outlines his enrollment, account status, and our resolutionMr***’s electricity account was enrolled in person for Green Mountain Energy on February 15, 2016, by his
wife, Ms*** ***. During the enrollment, Ms*** was presented with all required disclosures, including that our plan was for a month variable supply priceFollowing enrollment, Ms*** was emailed a copy of the Terms of Service for the electricity account which additionally outlined the rescission and cancellation timeframes Prior to receiving the complaint, Green Mountain Energy did not speak with Mr***. On September 30, 2016, Green Mountain Energy received an inbound cancelation request from Mr*** local utility company, Consolidated Edison, and the account ended service on September 30, 2016, as determined by Consolidated Edison. Upon receiving his complaint, Green Mountain Energy spoke with Mr*** on October 26, 2016. We reviewed the terms of enrollment, supply price charged, and confirmed the service end date on the account. We consider this matter closed Please let me know if you need any additional information regarding this complaint *** *** *** *** *** *** *** *** ** *** *** (p) *** (f) Tell us why here

At Green Mountain Energy, we take complaints very seriously We always appreciate hearing from our customers and want to ensure their concerns are addressed Please see below for a summary of our findings:Brief description of complaintMr*** complaint against Green Mountain Energy
Company (GMEC) concerns the reporting of two late payments on a Credit Reference Letter while the account was active on the automatic payment program for electric service at *** *** *** ***.HistoryGMEC’s records indicate that Mr*** electric service of *** *** *** *** has been active since June 1, 2015.On June 18, 2017, GMEC received notification that an enrollment request from another retail electric provider (REP) was received for electric service account at *** *** *** *** effective June 23, resulting in the closure of Mr*** account On June 23, 2017, Mr*** contacted GMEC to request a Credit Reference Letter via email to *** and the request was processed; Credit Reference Letter attached. Later on June 23, 2017, Mr*** contacted GMEC to dispute the Credit Reference Letter received stating that the account was on the automatic payment program for the duration of the account and should not have been late on payments At that time, a request was processed to review Mr*** account and he was advised to allow two business days for resolution. On June 27, 2017, Mr*** was contacted and advised that the late payments reflected for the account payment history were valid and that no adjustments would be made; statement of account attached. ResolutionA review of GMEC’s records determined that late payments were not received for Mr*** electric service account at *** *** *** *** As such, a corrected Credit Reference Letter was provided to Mr***. For any additional questions about this concern, please contact me at the number below I’m available Monday through Friday from a.mto p.m.*** ***Customer Support***

Green Mountain Energy Company’s Response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. IssueOn June 19, a GMEC door to
door representative contacted Ms*** requesting to switch electric service to GMEC for service address *** *** *** Ms*** declined to switch her electric service to GMEC due to the negative experience caused by the door to door representative. ResolutionGMEC does not take these situations lightly and has reached out to Ms*** to thoroughly apologize for the door to door representatives actions which caused a negative experienceGMEC is committed to providing outstanding customer service and will ensure all representatives conduct themselves in accordance with GMEC’ standardsOnce again, Green Mountain Energy Company regrets the inconvenience these proceedings have caused Ms*** For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support***

Green Mountain Energy Company’s Response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
Issue Mr*** complaint against GMEC concerns the price plan for the electric service at Blue Sky Drive. Mr*** states he should have been enrolled on a residential contract; instead he was placed on a non-residential contract with a higher rate. Additionally, Mr*** is requesting a refund for the difference between the residential and non-residential rateHistory In review on November 13, 2015, Mr*** agreed to enroll electric service at *** *** *** to GMEC via a GMEC sales representative effective November 13, 2015. Mr*** agreed to enroll on the GMEC’s Small Temp Service plan. This plan offers an energy charge of $cents per kWh. The term of this plan is month to month and has no Early Cancellation Fee. During the enrollment Mr*** was provided with the components of the Small Temp Service plan. Additionally, the GMEC sales representative provided Mr*** with a signed copy of his terms of service agreementSubsequent invoices were sent to Mr*** from December 15, through Februarys 25, reflecting the Small Temp Service rate plan. On February 18, 2016, Mr*** contacted GMEC to dispute the monmonth non-residential plan for his account. At that time, a request was processed to investigate Mr*** account. Later on February 18, 2016, Mr*** requested to process a move-out for his electric service account at *** *** *** effective February 19, 2016, his request was processedOn February 25, 2016, a final invoice for $was sent for the final billing period of February 10, through February 10, with Current Charges of $21.73, a Balance Forward of $due by March 14, 2016. On March 7, 2016, a review of Mr***’s account determined that he enrolled in a monmonth non-residential plan on November 13, and no adjustments were warranted. Multiple attempts to reach Mr*** to advise of the resolution was unsuccessful; however, a voice messages was leftResolution GMEC apologizes for any inconvenience or confusion these proceedings may have caused Mr***. On March 24, 2016, A GMEC representative contacted Mr*** regarding the price plan dispute. During that call, Mr*** disputed that he agreed to be placed on a non-residential plan. At that time, a second request was processed to investigate Mr***’s accountA review of Mr***’s account determined that an request was received from Mr*** on November 13, to enroll his electric service at Blue Sky Drive in the GMEC’s Small Temp Service plan. As such, GMEC has invoiced Mr***’s account correctly based upon the terms and conditions of GMEC’s Small Temp Service plan and no billing adjustments are warrantedOn March 31, 2016, a GMEC representative attempted to contact Mr*** regarding his concern; however, the attempt was unsuccessful. A voicemail message providing the GMEC representative’s contact information was left for further discussion of Mr***’s account if neededFor any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** *** Customer Support 713-488-Tell us why here

Please see GMEC's Response to Revdex.com Case #***.For additional questions or concerns, please contact me at ***.Thanks,*** ***

Complaint: ***
I am rejecting this response because: As I've stated, they are legally in the right They are, however, ethically not in the right They have lost me as a customer forever, and I have posted this story on Yelp, Twitter, Facebook and review sites for Texas utilities I suspect the reviews I have written have done far more financial damage than the extra $the company got from me Hopefully, with enough postings and reviews about this company's unethical way of doing business, (there are many already), they will eventually be forced out of business There is clearly a reason that the number of complaints people have filed with the Revdex.com exceed those of other Texas utility companies.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Green Mountain Energy’s Response to Revdex.com Case #***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our findings:
Issue
Mr
*** complaint concerns the assessment of a Disconnect Notice Fee at *** *** *** ***
History
On December 12, an invoice for $was sent for the billing period of November 7, through December 8, with Current Charges of $121.38, a Disconnect Notice Fee of $20.00, a Late Payment Penalty of $and a Balance Forward of $due by December 28,
On January 3, a Disconnection Notice for $was sent due by January 13, At that time, a $Disconnect Notice Fee was assessed to Ms*** accountAdditionally, the Disconnection Notice included the following disclosure:
Green Mountain Energy may assess the following fees and charges:
• A late payment penalty as described in your contract (will not apply to customers who are LIqualified)
• $for each disconnection notice we send to you
• $each time we process a transaction requesting the TDSP disconnect service (this fee may be assessed anytime we submit a disconnection order, even if the order is cancelled before the disconnection occurs because you have addressed the reason for the disconnection)
• $each time we process a transaction requesting the TDSP reconnect service
• $for payment returned for insufficient funds
• An early cancellation fee, if applicable as described in your contract
Additionally, correspondence providing Mrand Ms*** with the status of the account was sent via email to ***
Later on January 3, 2017, Mr*** contacted GMEC disputing the $Disconnect Notice FeeAt that time, Mr*** was advised that the Disconnect Notice Fee was charged due to the issuance of the January 3, Disconnect Notice; however, as a courtesy, the fee was waived
Resolution
A review of Ms*** account determined that GMEC acted properly and applied the January 3, Disconnect Notice Fee as per the Terms of Service; therefore, the charge is considered correctProper notification and time were provided to Ms*** to rectify the balance due prior to the generation of the January 3, Disconnection Notice on the GMEC account
Additionally, fees assessed to Ms*** account prior to the disputed January 3, Disconnect Notice Fee have been reviewed and determined to be accurateAs such, no adjustments are warranted
Multiple attempts to contact Mr*** regarding the Disconnect Notice Fee concern were unsuccessfulVoice messages were left providing a direct contact number for further discussion of the account if needed
For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m
*** ***
Customer Support
***

Green Mountain Energy Company’s Response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our
findings: IssueMs*** *s disputing the delay in initiating electric service at *** *** ***, in addition to the conflicting information provided by several GMEC representatives regarding her identification information. HistoryOn July 2, 2015, GMEC received an online enrollment request from Ms*** to initiate service for service address *** *** *** scheduled to start July 13, At this time a $security deposit was requested to initiate service at *** *** ***A payment of $posted to Ms***'s account later that dayAn email confirmation was sent to Ms*** to the email address on file confirming an enrollment request was received. On July 6, 2015, a fraud alert security notification was received for Ms***'s previously submitted identification informationMs*** was contacted and informed of the fraud alert security notification and was advised two forms of identification would be required to proceed with the enrollment requestDue to a bad connection Ms*** stated she would return GMEC call for further information however no call was received from Ms***. On July 7, 2015, GMEC contacted Ms*** and advised two forms of identification were required to continue with her enrollment requestMsWard was advised to submit a copy of the identifications to *** to process her enrollment request. On July 8, 2015, Ms***'s enrollment request for service address *** *** *** was canceled due to GMEC not receiving a copy of Ms***'s identifications On July 13, 2015, Ms*** contacted GMEC requesting to know the status of her enrollment request stating she submitted a copy of her passport earlier that dayThe GMEC representative incorrectly advised Ms*** her original enrollment did not process correctly and therefore a new enrollment was requiredMs*** stated she submitted a copy of her passport and driver’s license to *** and received an email confirming receipt on July 8, Ms*** was connected to an account specialist who submitted a new enrollment requestAt this time, a new account number was generated and a new fraud alert security notification was received in addition to a positive identification notificationThe GMEC representative connected Ms*** to an Security Notification department who confirmed receipt of Ms***'s passport and driver’s license and successfully completed the enrollmentAdditionally Ms***'s $security deposit was transferred to the new account. ResolutionGMEC regrets the inconvenience and miscommunication these proceedings have caused Ms*** On July 14, Ms*** was contacted and was advised her enrollment request was completed on July 14, for service address *** *** ***A review of Ms***'s account determined a copy of Ms***'s identifications were received after hours July 8, 2015, however due to the account closing, the GMEC representative failed to note Ms***'s accountDue to Ms***'s negative experience, GMEC has applied a $courtesy credit to Ms***'s GMEC account Account StatusMs***'s account is active and currently has a $credit ba***ce.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from a.mto p.m. *** ***Customer Support713-488-

Green Mountain Energy Company’s Response to Revdex.com Case # ***At Green Mountain Energy Company, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:IssueMs
*** on behalf of Mr*** states that she made a payment on December 3, and Green Mountain Energy Company (GMEC) has not posted the payment to the GMEC accountMs*** is requesting further assistance with this matter.HistoryAfter researching this complaint we have concluded the following: Our records indicate Mr*** began service with GMEC at *** *** *** *** on January 22, Subsequent invoices were were generated and mailed to *** *** *** *** in a timely matter and no mail was returned to GMEC due to being undeliverable. On December 21, 2015, a Disconnection Notice for $was sent due by December 31, 2015.On December 22, 2015, an invoice for $was sent due by January 7, GMEC received multiple contacts from Ms*** on behalf of Mr*** from December 28, through March 17, requesting a status of her account and stated that she submitted a payment of $on December 3, GMEC representatives could not locate the payment and submitted multiple investigations to review Ms***’s accountMs*** was advised that the account would not be subject to disconnection pending investigationThe GMEC representatives provided Ms*** with instructions to submit a copy of her bank statement to GMEC’s Remittance Processing DepartmentGMEC’s Remittance Processing Department received her bank statement but could not locate a payment received by GMEC in DecemberOn January 22, 2016, an invoice for was sent due by February 8, 2016On January 28, 2016, a payment for $posted to Mr***’s account via GMEC’s Interactive Voice System.On January 29, 2016, a Disconnect Notice for $was sent due by February 8, 2016.On February 22, 2016, an invoice for $was sent due by March 9, 2016.On February 22, 2016, a Disconnect Notice for $was sent due by March 3, 2016.On March 21, 2016, a Disconnect Notice for $was sent due by March 31, 2016.On March 22, 2016, an invoice for $1,was sent due by April 7, 2016.ResolutionGMEC regrets any inconvenience these proceedings may have caused Mrand Ms***GMEC’s Remittance Processing Department could not locate any payments received from Mr*** during the month of December A GMEC representative contacted Ms*** and she was provided with instructions to submit additional supporting payment documentation (bank transaction details) in order for GMEC to research furtherThe issue will remain pending until April 7, in order to receive the supporting documentationAt any-time Mr*** has the opportunity to remit payment for the amount not in dispute.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from a.mto p.m. *** ***Customer Support713-488-

To Whom It May Concern, Green Mountain Energy received MrA***-***’ complaint on November 11, 2016. The following outlines his enrollment, account status, and our resolution Prior to receiving the complaint, Green Mountain Energy did not speak with Mr***-***
Upon receiving his complaint, Green Mountain Energy added Mr***-***’ information included in the complaint to our Do Not Solicit data base. We are respecting Mr***-***’ wishes not to be contacted. We consider this matter closed Please let me know if you need any additional information regarding this complaint *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please see GMEC's response to Revdex.com Case# ***.Thanks,*** ***

At Green Mountain Energy, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings: IssueMs*** complaint against GMEC concerns negative reporting
submitted to credit reporting agencies for her previous electric service account at *** *** *** **.HistoryGreen Mountain served Ms*** electric service account at *** *** *** ** from July 26, through February 10, 2014.On February 14, 2014, a final invoice for $was sent to *** *** *** ** *** *** ***for the billing period of February 7, through February 10, with a Previous Balance of $and Current Charges of $4.45.On April 10, 2014, a Final Notice for $was mailed to *** *** *** ** *** *** ***. This notification advised that if final payment is not received, the outstanding account balance could be referred to a collection agency. Full payment was not received; therefore, the outstanding balance was referred to a collection agency on June 15, 2014.ResolutionGMEC apologizes for any inconvenience these proceedings may have causedA request was submitted to delete any negative information reported to collection agencies and credit bureausPlease allow up to days for credit bureaus to update their records.On December 12, 2017, a GMEC representative attempted to contact Ms*** regarding Revdex.com Case # *** but was unsuccessful.For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m.*** ***