Bc Products Co Llc

Revdex.com:
From: *** * *** *** Sent: Friday, April 24, 12:PM To: info Subject: complaint #*** Today I received a fair and satisfactory resolution of the complaint I filed with you on 4/16/against Green Mountain Energy. ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Green Mountain Energy’s Response to Revdex.com Case #*** RebuttalGreen Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Mr*** and we understand Mr***’s concerns regarding the account balance for the electric service at *** ***.On April 22, 2016, a GMEC representative contacted Mr*** and advised that GMEC’s record does not reflect a payment of $received for the electric service address at *** *** ***. Mr*** advised he would fax over his financial institution statement reflecting the payment of $posting to his GMEC account.On April 26, 2016, GMEC received documentation from Mr***. The documentation received was not a financial institution statement; therefore, could not be used to research the missing payment. At that time, a GMEC representative contacted Mr*** and advised that a financial institution statement was needed to initiate an investigation for the missing payment. Mr*** then advised he would have his wife to resend the documentation.Later on April 26, 2016, Ms*** contacted GMEC refusing to send over a financial institution statementAt that time, Ms*** was advised without proper documentation the missing payment could not be researchedIn an accordance with GMEC’s business rules, a Financial institution statement is requested to determine that the payment of $33.05cleared Mr***’s account. The documentation received was not a financial institution statement; therefore, could not be used to research the missing paymentFor any additional questions about this concern, please contact me at ***. I am available Monday through Friday from 8:a.mto 5:p.m

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. Since the two erroneous late payments were removed from my Letter of Credit, this resolution is satisfactory to me
Regards,
*** ***

Tell us why here...Green Mountain Energy Company’s Response to Revdex.com Case #***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our
findings:
Issue
Ms***’s complaint against Green Mountain Energy Company (GMEC) concerns the invoiced amount of $the electric service account at *** *** ***Ms*** states she disputes the invoiced charges due to a meter exchange while being serviced by GMEC
History
After reviewing this complaint GMEC has concluded the following: Ms*** initiated electric service with GMEC at *** *** *** Electric Service Identifier (ESI) *** utilizing meter #***, effective August 3,
On February 10, 2014, a final invoice was sent with usage reported from meter #*** for $for the final billing period of January 27, through February 3, with Current Charges of $124.61, and a Previous Amount Due of $due by February 28,
Resolution
GMEC apologizes for any misunderstanding these proceedings may have caused Ms***A GMEC representative contacted *** *** *** *** and confirmed that the meter had not been exchanged during the time GMEC serviced Ms*** at *** *** ***A review of Ms***’s account determined that the account has been invoiced according to her Terms of ServiceAt this time, no billing adjustments are warranted
For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m
*** *** Customer Support
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Green Mountain Energy Company’s Response to Revdex.com Case # ***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our
findings:
Issue
Ms***’s complaint against Green Mountain Energy Company (GMEC) is in regards to the timeframe of receiving her security deposit refundAdditionally, Ms*** is requesting to change the scheduled due date for her monthly invoices to the 3rd of each month
History
On August 25, 2015, Ms*** contacted GMEC and requested to enroll her electric service at *** *** *** *** effective August 28, During the enrollment call, Ms*** was advised that a security deposit of $was required upon completion of her morequest
On August 25, 2015, Ms*** processed a payment of $satisfying the deposit requirement and her request was processedMs***’s morequest completed on August 28,
On August 3, 2016, Ms*** contacted GMEC requesting that the deposit payment of $be returned and requested to change the scheduled due date for her monthly invoices to the 3rd of each monthA GMEC representative advised Ms*** based on her payment history the security deposit would not be released on the 13th invoiceAdditionally, Ms*** was advised based on her current meter reading date she is eligible for a due date between the 19th through the 28th of the monthAt that time, Mr*** declined to change her invoice due date
Resolution
Based on our Terms of Service and Public Utility Commission of Texas (PUCT) Substantive Rules Applicable to Electric Service Providers, if you establish satisfactory credit with us by making timely payments for consecutive months, then we will apply the deposit plus accrued interest to your accountMs***’s account does not have consecutive months of on time payments therefore; the, deposit will not be released on the 13th invoice
Ms*** was contacted on August 11, and provided with details regarding the deposit return requirementsAdditionally, Ms*** agreed to a monthly invoice due of the 28th of each month
*** *** Customer Support
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At Green Mountain Energy Company, we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:IssueMr*** is disputing the invoiced charges for the electric service
at *** *** *** *** ***.HistoryOn April 25, 2017, Mr*** contacted GMEC and requested to enroll his electric service at *** *** *** *** *** effective April 26, and the request was processed. Subsequent invoices were mailed to *** *** *** *** ** ***On August 21, 2017, GMEC received notification of a new enrollment request at *** *** *** *** *** resulting in the closure of Mr*** account effective August 21, 2017.On August 23, 2017, a Final Invoice for $was mailed to *** *** *** *** ** ***due by September 8, 2017.On September 19, 2017, Mr*** contacted GMEC to dispute the final invoice stating that the usage on the invoice was incorrectThe GMEC representative advised Mr*** to contact Oncor Electric Delivery (ONCOR) to dispute the usage.Full payment for the past due balance did not post to Mr*** account; therefore, the account balance was referred to a collection agency on November 8, 2017.ResolutionGMEC apologizes for any inconvenience or confusion these proceedings may have caused Mr***. GMEC is not in a position to determine whether or not the meter reads were accurate for electricity service or why Mr*** recent meter reads were possibly high. ONCOR is the entity responsible for reading Mr*** meter and delivering accurate meter reads to GMEC for billing. As such, a review of Mr*** account determined that GMEC has invoiced the account correctly based on the meter readings provided by ONCOR and in accordance with the Terms of Service. GMEC simply billed Mr*** based on meter reads provided by ONCOR.On November 21, 2017, a request was submitted to ONCOR to confirm the meter reads and usageOn December 4, 2017, ONCOR responded to the request advising that the usage and meter reads are accurate and no billing adjustments are warranted. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support***

To Whom It May Concern; Green Mountain Energy received Ms*** *** complaint on September 30, 2016. The following outlines the enrollment, account status, and our resolution Ms*** account was enrolled in person for Green Mountain Energy on September 20,
2016. As part of the enrollment, Ms*** was presented with and accepted all required disclosures including the key terms which included that the supply price was variable and that our supply price may be higher than the EDC rate. Following the enrollment, Ms*** was also mailed a copy of our Disclosure Statement detailing the full terms, including a description of the variable supply price, and disclosure that reiterated the supply price may be higher than the EDC’s rate Prior to receiving this complaint, Green Mountain Energy spoke with Ms*** on September 28, 2016. We reviewed the terms of enrollment. During this call, Ms*** requested to cancel her account with Green Mountain Energy. Her request was processed immediately, and her account will end service on October 5, 2016, as determined by her local utility company, *** ***. Green Mountain Energy spoke with Ms*** on September 29, 2016. We reviewed the terms of enrollment, and confirmed the cancelation had been processed. Upon receiving this complaint, Green Mountain Energy spoke with Ms*** on October 3, 2016. We reviewed the terms of enrollment, and confirmed the service end date on the account. We consider this matter closed Please let us know if you need any additional information regarding this case *** *** *** *** *** *** ***
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Green Mountain Energy Company’s Response to Revdex.com Case # ***At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our
findings: IssueMs***'s complaint against GMEC is in regards to a negative experience she had with a GMEC door to door representative on June 22, Additionally, Ms*** is requesting her contact information be removed from all GME marketing channels.HistoryOn May 22, 2015, a GMEC door to door representative approached Ms***'s residence requesting to switch her electric service to GMECMs*** informed the door to door representative she was not interested in any GME servicesAt this time, Ms*** states the GMEC door to door representative became unprofessional and therefore she asked the door to door representative to leave.ResolutionGMEC does not take these situations lightly and has attempted to contact Ms***, however all attempts have been unsuccessfulGME has left several messages apologizing to Ms*** for the negative experience the GMEC door to door representative causedMs*** has been removed from all GMEC marketing channels per her requestGMEC is committed to providing outstanding customer service and is taking necessary measures to ensure all representatives conduct themselves in accordance with GMEC’s standardsOnce again, Green Mountain Energy Company regrets the inconvenience these proceedings have caused Ms***. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support###-###-####Account Status

Green Mountain Energy’s response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
IssueMr*** is requesting compensation for a delayed enrollment request at *** *** *** ***Additionally, Mr*** is requesting confirmation of the initiation of the electric service HistoryOn May 2, 2015, Mr*** agreed to enroll his electric service at *** *** *** ***; however, during the call, Mr***’s identification could not be verified and he was advised to provide documentation to verify his identification in order to process his enrollment request. The GMEC representative advised Mr*** that his enrollment would be held until a copy of his identification was received and verified. Additionally, a security deposit of $ $was required to process the enrollmentAt that time, Mr*** processed a payment for $ On May 29, 2015, an email was received from Mr*** requesting a status of the enrollment request. A GMEC representative responded to Mr*** advising that the enrollment request was not processed, as his identification was not received. Account records do not reflect Mr***’s identification was received; therefore, on June 4, 2015, the enrollment request expired. Later on June 4, 2015, Mr*** contacted GMEC requesting a status of the enrollment requestThe GMEC representative advised Mr*** that his identification was not received and the enrollment request expiredAt that time, a new enrollment request was submittedDuring the call, Mr***’s identification could not be verified and he was advised to provide documentation to verify his identification in order to process his enrollment request. The GMEC representative advised Mr*** that his enrollment would be held until a copy of his identification was received and verified. Additionally, a security deposit of $ $was required to process the enrollmentThe GMEC representative advised Mr*** that the security deposit request was satisfied; however, the GMEC representative did not apply to previous payment of $to the current enrollment, which would satisfy the security deposit option to process the enrollment On June 5, 2015, Mr***’s identification was verified and approved. On June 22, 2015, Mr*** contacted GMEC requesting a status of his enrollment request. The GMEC representative improperly advised that the electric service was effective as of June 5, 2015. GMEC received multiple contacts from Mr*** on August 20, requesting a status of the enrollment requestGMEC representatives advised Mr*** that the enrollment request was expired due to the GMEC representative errorMr*** requested to speak with a supervisor and his call was connectedThe GMEC supervisor processed a new enrollment request effective August 21, At that time, the security deposit and identification requests were satisfied. On August 21, 2015, Mr***’s enrollment request was processed. ResolutionGMEC regrets any inconvenience these proceedings may have caused Mr***Due to a GMEC representative error, Mr***’s June 4, enrollment request was not processed, which delayed the initiation of the electric serviceAs a courtesy, $was credited to the account for Mr***’s customer experienceIf there were any additional expenses incurred as a result of the delay in the initiation of the electric service, Mr*** can provide the proper documentation and we will submit a claims request on his behalf for review On August 31, 2015, an email confirmation of Mr***’s account was sent to ***A GMEC representative attempted to contact Mr*** to provide an update, but was unsuccessful. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***
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Green Mountain Energy’s Response to Revdex.com Case # ***At Green Mountain Energy Company (GMEC),
we take complaints very seriously. We always appreciate hearing from our
customers and want to ensure their concerns are addressed. Please see
below for a summary of our findings: IssueMs
*** is requesting removal
of a switch hold for the electric service address at *** *** *** ***HistoryAfter researching this complaint: GMEC account records do not reflect an active
account for the electric service address at *** *** *** ***ResolutionGMEC apologizes for any inconvenience these
proceedings may have caused Ms***.Account records do not reflect an
active switch hold for the electric service address at *** *** *** ***
ESID# ***. Multiple
attempts to contact Ms*** were unsuccessful and voicemail messages were
provided.For any additional questions
about this concern, please contact me at the number belowI’m available Monday
through Friday from a.mto p.m. *** ***
***

Please see GMEC's response to Revdex.com # ***.For additional questions regarding this complaint, please contact me at ***.Thanks,*** ***

Green Mountain Energy’s response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
IssueMr*** is disputing a deposit request to initiate electric service for the address at *** *** *** ***. HistoryOn September 28, 2015, Mr*** contacted GMEC and requested to enroll the electric service at *** *** *** ***At that time, a security deposit of $ was requested. The GMEC representative provided Mr*** with options to satisfy the security deposit and advised that the enrollment request will not complete until the security deposit is satisfiedMr*** declined to continue the enrollment request and ended the call. ResolutionGMEC regrets any inconvenience these proceedings may have caused Mr***; however, GMEC may review eligibility, including requesting information from consumer credit reporting agencies and/or requesting payment history information from previous electric provider(s) verifying electric service payment history in order to assess creditworthiness. In the event creditworthiness does meet eligibility requirements, GMEC may require a security deposit. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***Customer Support ***

Green Mountain Energy Company’s Response to Revdex.com Case # *** At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our
findings: IssueMr***’s complaint against Green Mountain Energy Company (“GMEC”) is in regards to the account credit of $provided with the enrollment of the Free Nights and Weekends rate plan. HistoryOn April 21, 2015, a GMEC door to door sales representative contacted Mr*** and he agreed to switch his electric service account at *** *** *** to Green Mountain Energy effective the next meter readMr*** agreed to enroll on the Free Nights and Weekends rate planThe GMEC representative explained the term of this contract is months and includes a service initiation incentive in the form of an account credit of $300, which would be split in two $paymentsThe initial account credit of $would be provided on the second invoice and the remaining $account credit would be applied on the eighteenth invoiceMr*** was provided with a Terms of Service, an electricity fact label (EFL) and a copy of the "Your Rights as a Customer" document by the door to door sales representative On May 11, 2015, an invoice of $was sent to Courtney Drive for the billing period of April 21, through May 7, 2015. On May 15, 2015, Mr*** contacted GMEC disputing not receiving the $account credit on his initial GMEC invoiceThe GMEC representative explained the account credit would be split in two $payments, the initial $payment being applied on the second invoice and the second $payment being applied on the eighteenth invoiceMr*** states he was assessed an early cancelation fee from his previous provider which he paid, and he was expecting a $account credit on his initial invoice with GMEC and cannot pay the current invoiceThe GMEC representative submitted a request to review the disclosures provided during Mr***’s switch request completed on April 21, Mr*** requested to speak to a supervisor, who further explained to Mr*** the account credit would be provided on the second and eighteenth invoice per the agreed upon rate plan. Later that day, Mr*** contacted GMEC once again requesting to know where on Free Nights and Weekends contract he was provided were the disclosures for the $account creditThe GMEC representative informed Mr*** the terms regarding the $incentive is not disclosed in the documents provided, however the incentive is honored with his switch request to GMEC. On May 19, 2015, the investigation determined per Mr***'s switch request call on April 21, 2015, the GMEC representative did disclose the details of the $account credit being applied in two separate payments of $each on the second and eighteenth invoice. ResolutionGMEC regrets any inconvenience these proceedings may have caused Mr***Mr*** has been contacted and was informed per the switch request processed on April 21, 2015, the GMEC representative did disclose the terms of the $account credit, stating the initial $account credit would be provided on the second invoice and the remaining $account credit would be provided on the eighteenth invoice. As a courtesy, Mr*** has been advised should he no longer wish to have electric service with GMEC, the $early cancelation fee associated with the Free Nights and Weekends plan would be waived should he decide to terminate his agreement with GMEC, Mr***’s GMEC account is protected during this time which is providing additional time to pay his current invoiceAdditionally, should Mr*** prefer any another GMEC rate plan, GMEC has agreed to honor that rate plan. Account StatusMr***'s account is active and currently has a $balance. GMEC regrets any inconvenience these proceedings may have caused Mr***For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from a.mto p.m. *** ***Customer Support***

Green Mountain Energy Company’s Response to Revdex.com Case # ***At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our
findings: IssueMs*** states that a door-to-door sales representative provided misleading information in an effort to switch the electric service at *** *** *** ***. HistoryOn April 22, 2015, Ms*** was contacted by a GMEC door-to-door sales representative and she agreed to switch her electric service at *** *** *** *** to GMEC effective April 22, Mr*** agreed to enroll in the GMEC Pollution Free Weekend Select plan with a $incentiveThe term of this plan is months and it has a $Early Cancellation Fee. During the third party verification (TPV) call, Ms*** was provided with the components of the GMEC Pollution Free Weekend Select plan including the Early Cancellation FeeThe GMEC door-to-door sales representative provided Ms*** with a copy of her terms of service agreement, a copy of “Your Rights as a Customer” document and an electricity facts label (EFL) on April 22, Additionally, an email confirmation was sent to Ms*** at *** on April 22, confirming her switch request The confirmation email included a link to the Your Rights as a Customer, Terms of Service and EFL documents. Ms***’s switch completed on April 22, 2015. Subsequent invoices sent reflect the GMEC Pollution Free Weekend Select plan. GMEC received multiple contacts from Ms*** from June 24, through August 24, to dispute the price planGMEC representatives provided an explanation of the price plan and the early cancellation fee. ResolutionGMEC apologizes for any miscommunication or confusion Ms*** may have experienced. A review of the account determined that Ms***’s account has been invoiced correctly based upon the terms and conditions disclosed on her EFL On September 3, 2015, a GMEC representative contacted Ms*** and she agreed to change her price plan to the GMEC Pollution Free Conserve Choice plan without penaltyAdditionally, as a courtesy, $was credited to the account for her customer experience. For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m. *** ***
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Complaint: ***
I am rejecting this response because: I was contacted to review the same basic information I can see on my own/calling customer serviceThe issue of me being overcharged and then "adjusted" later in the month after they've already disconnected my services has not been properly addressedThere is no way I've mysteriously gone from $60-to paying over $when I am consuming the same amount of electricity and working the same hoursThis is a one bedroom apartment I am home roughly 5-hours daily during the weekI am being overcharged and don't appreciate the customer service I've received nor a big name company getting over on a hard working individual! Also, I received a BLANK email on 12/there was not an invoice of service attached.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: GMEC did reach out to me, however, I was not happy with the outcomeI regret transferring my services with themI should have gone to another company to avoid thisI have made every bill payment on time and getting two bills in the same month with two different balances doesn't mean I WAS LATEIt is sad I cannot get a corrected letter of creditI am a hard working man, have a one income-family of four, and I always strive to make my payments on timeNever been late and I have great creditI can't get a break from my water bill now because GMEC refuse to look beyond the fact they dropped the ball on my transferYou do things in life the right way and you still can't get a breakI will never recommend this company to anyoneI gave them good months of on time payments as a good customer, stay with them and transferred my services when I could have left, but in return I get a bad credit reference letterNot fair at all! I still can't believe they can't edit a document to show late paymentsMakes no sense to me at allA manager can easily type this on a letter and email it to me.
Regards,
*** ***

Green Mountain Energy Company’s Response to Revdex.com Case # ***
At Green Mountain Energy Company (GMEC), we take complaints very seriouslyWe always appreciate hearing from our customers and want to ensure their concerns are addressedPlease see below for a summary of our
findings:
Issue
*** *** is disputing late payment penalties and disconnect notice fees assessed to his electric service account at *** *** ***
History
On September 3, 2015, a disconnection notice for $was sent with a due date of September 14, This notice also includes the following disclosures:
Green Mountain Energy may assess the following fees and charges:
• A late payment penalty as described in your contract (will not apply to customers who are LIqualified)
• $for each disconnection notice we send to you
• $each time we process a transaction requesting the TDSP disconnect service (this fee may be assessed anytime we submit a disconnection order, even if the order is cancelled before the disconnection occurs because you have addressed the reason for the disconnection)
• $each time we process a transaction requesting the TDSP reconnect service
• $for payment returned for insufficient funds
• An early cancellation fee, if applicable as described in your contract
Full payment of the September 3, Disconnection Notice was not received by September 14, 2015; therefore, on September 15, 2015, a disconnect request was sent to *** *** *** for *** ***’s premise, which completed on September 16,
On September 16, 2015, *** *** contacted GMEC requesting to process a payment in the amount of $to restore his electric service and his payment was processedAt that time, a reconnection request was submitted to *** *** ***, which completed on September 16, Additionally, *** *** was advised of the reconnect timeframe and all applicable fees associated with the disconnect and reconnect requests for his account*** *** expressed dissatisfaction with the fees associated when the invoice is not paid by the due date and requested that all fees be removedAs a courtesy, a GMEC representative credited a $late fee, a $disconnect notice fee and a $disconnect request fee
Later on September 16, 2015, *** *** enrolled his account on e-bill via his online account management (OAM), requesting that his invoices be sent to ***
Resolution
GMEC apologizes for any inconvenience or confusion these proceedings may have caused *** ***A review of *** ***’s account determined that his account has been invoiced in accordance with his Terms of ServiceA late payment penalty may be assessed to an account based on any remaining past due balance after the due date of an invoice has passedA disconnect notice fee is an administrative fee which may be assessed to an account any time a disconnection notice is generated on an accountAny fees assessed to *** ***’s account were disclosed in his Terms of Service and on the disconnect notices sent
A GMEC representative attempted to contact *** *** regarding his billing and charges dispute’ however, the attempts were unsuccessfulMessages providing the GMEC representative contact information were left for further discussion of *** ***’s account if needed
For any additional questions about this concern, please contact me at the number belowI’m available Monday through Friday from a.mto p.m
*** ***
Customer Support
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