Bedroom Furniture Discounts

To Whom It May Concern,Bedroom Furniture Discounts apologizes for the delay in sending the refund check, as well as initially sending to the incorrect mailing address in error. According to our records, we show that the refund check was sent out to the customer's correct mailing address on May **....

Should she have further questions or wish to discuss this matter in more detail, we encourage her to contact our Customer Success Teat at ###-###-####.Kind regards

I must say communication was wonderful between Andrian, he was very helpful through the entire purchase process. My dining table was everything I imagined and more. It was certainly one of the best experiences I have had with my home furniture shopping. The delivery was very fast, communication was impeccable and the product is breath taking. I am certainly thinking of purchasing my living room furniture from the company as well. I highly recommend them!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent out a tech to my house who clearly noted all the issues and tried to fix them. Could not fix them so he left. Bedroom discount then sent out a second technician who basically instructed that this bed frame is completely junk and needs to be rebuilt, despite it being brand new. When bedroom discount saw the price of the estimate, they sent me an email stating because it was delivered in acceptable condition, they did not need to do anything else. So no matter what they say or do at this point I am not satisfied with their service. It took almost a year to get my entire order as it kept coming damaged and I finally got one that wasn't damaged at it still is defective yet no one will take responsibility. And now that they have seen how much it will cost to fix, they are no longer helping me. This is the absolute worst customer service.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Dining Rooms Outlet apologizes for the inconvenience caused to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery. We are solely a distributor and not a manufacturer, and therefore do not stock...

merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens it is noted and we take the appropriate steps to rectify the matter. On January *, we received a call from the customer reporting damages to 5 of the chairs that were delivered, one of which was taken back by the delivery company due to severe damage. Once we received photos and descriptions of the damages, we filed a claim with the manufacturer to have a replacement chair shipped to our customer, as well as scheduling the customer with a service technician to restore the remaining dining chairs to perfect condition. On February *, we received a notice of dispute from the customer's bank. Per our company policy, we put the replacement order on hold with the manufacturer and cancelled the service technician until the dispute is resolved. Once reversed, we will ship out the replacement chair and schedule the customer with a service technician as soon as possible.We apologize again for any frustration or inconvenience this has caused our customer. Should he have further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

This was my second time ordering through this company and I have been completely satisfied with the purchase both times. We had a small issue with our table this time around, and this company was great about taking it back, checking with the manufacturer to make sure everything was as it should be, and redelivering it. Andrian did a great job of keeping us up to date throughout the process. I wouldn’t hesitate to order from them again.

I am very great full and satisfied with the customer service displayed from start to end. The service representative A. Adrian was kind, informative and efficient I couldn't have asked for a better experience.

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for the damages to the customer's merchandise, as we work closely with our delivery partners to ensure all items are thoroughly inspected prior to delivery. We are solely a distributor and not a manufacturer, and therefore we do not stock...

merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens, it is noted and we take the appropriate steps to rectify the matter.Upon delivery of the merchandise on March [redacted], the customer refused the Ashley Catalina bed and Hooker Sanctuary bed due to damages and missing parts. We ordered replacement parts for the Hooker Sanctuary bed, which are scheduled to ship from their warehouse on June [redacted]. Once the parts ship, we will expedite delivery to our customer. Additionally, we have filed a claim with Ashley to issue a full refund for the bed. Should the customer wish to return other items, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs, per our Returns & Cancellations policy(attached).Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.We apologize again for any inconvenience our customer has experienced. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####. Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Here's the thing about the company. They didn't tell me that they were unable to help with my problem. In fact they ignored it until I finally had to bring in a lawyer. Where then they canceled the order to not have to deal with their screw up. But now I have a mattress that is sitting against a wall because they wouldnt help. Unprofessional on all levels and I still want to hear from the owner of the company who I was told denied my service. All they had to do was not lie about my bed being shipped and then stop changing the price after an agreement was met. Worst company I have ever had to do business with. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The company has yet, to come to a resolution with me.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected to ensure all items are in perfect condition and all necessary hardware/parts needed for...

assembly are available.The customer was scheduled for delivery on March **, 2016, however we were informed the delivery company was unable to assemble the bed, as the rails were missing metal inserts necessary to connect them to the headboard and footboard. We ordered the necessary hardware from the manufacturer to ship directly to the customer. The delivery company came to the customer's home on May [redacted] to assemble the bed, however the rails would still not connect to the headboard and footboard. We ordered brand new replacement rails from the manufacturer, which shipped on May [redacted] and are currently at the delivery company, who is working with the customer to coordinate a delivery date.Additionally, we issued the customer a refund of $200.00 on May [redacted] for the overage she initially paid for. We apologize again for the inconvenience caused to our customer. Should she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

I ordered my Somerset Milan Counter Height dining set through Dining Room Outlets.com in early September and my furniture was delivered on **Oct2015. my ordering experience with the sales staff, Nick and Raquel, was efficient and courteous. the delivery guys were also friendly and courteous. the dining table had to be disassembled before bringing it into my apartment because of the triangle shape of the table. the guys reassembled the table inside my apartment and was kind enough to ask for my preference of where I wanted to table to be placed in my dining room. when they left (they had another delivery in my complex), I inspected the table and found that one side of the lower shelf was not screwed in flush with the leg. I was fortunate to still find them on property and managed to get them back into my apartment to fix the problem -- one table leg and one side of the lower shelf were removed and they found that the (for lack of a better term) cylinder where the screw goes in was not inserted correctly, so they fixed it and reassembled that one side of the table leg and lower shelf. upon my final inspection, I was thankful for their help.

To Whom It May Concern,
Bedroom Furniture Discounts apologizes that we could not fulfill [redacted]' orders due to product discontinuation. We have sent a refund check in the amount of $1,209.59 for Order #[redacted] on April **and a check for $1,520.40 for Order #[redacted] on...

April**.
For status updates and further questions, we encourage [redacted] to contact our Customer Success Team at [redacted]
Kind regards

Dear [redacted],Bedroom Furniture Discounts deeply apologizes to our customer for the poor delivery experience, as well as the defective parts that were delivered. We work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and we will revisit our...

policies and procedures to enact these standards going forward.On February **, the delivery company informed us that the feet for the bed were too long for the slats, causing them to bow. Also, the storage portion where one leg attaches to the eyelet was too small for it to screw in place. Upon learning of these issues, we informed the manufacturer and sent photos of the items so they may advise us of the parts we will need to fix the issues. On March **, replacement legs were shipped from the manufacturer, unfortunately these were the same size as the legs before. We reached out to a local furniture technician to assess the issues, and the customer was scheduled for a service call on April **.Bedroom Furniture Discounts is continuing to work with the manufacturer as well as the service technician to resolve these issues as thoroughly and expeditiously as possible. We apologize again to our customer for these issues and any inconvenience this may have caused. We will send our customer updates as soon as they become available to us. Should the customer have further questions or concerns in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes to the customer for the pricing error on our site, as we know it must be frustrating after placing an order. Our IT team works diligently to ensure all information on our site up-to-date, and has since corrected this error....

Unfortunately due to our merchant agreement with the manufacturer, we cannot honor the incorrect price previously reflected on our site.Should the customer have further questions or wish to discuss this matter in more detail, we encourage her to contact our Sales Team at ###-###-####.Kind regards

Dear [redacted],
Bedroom Furniture Discounts apologizes to our customer for the damages to her bed, as we work closely with our delivery partners to ensure damages are promptly reported so we may expeditiously order replacements. We are solely a distributor and not a manufacturer, therefore we...

do not stock the merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and delivered to our customer, damage does occasionally occur in transport. When this happens, it is noted and we take the appropriate steps to rectify the matter.The customer refused delivery of the bed on the most recent delivery date of March [redacted]. We have ordered a brand new replacement from the manufacturer, which is transit to the local hub for inspection. Once inspected, we will expedite delivery to our customer. Should the customer wish to cancel, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costs. Per our Returns & Cancellations policy:
Any cancellation requests submitted 24 hours after the order is placed are subject to the Returns Policy below.
Orders may be returned or cancelled within 15 days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costs. These costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.
Returned items are never resold to customers, as they are no longer new; they are usually donated to charity
We deeply apologize for any inconvenience our customer has experienced. Should she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
 
Kind regards

Recently purchase a dining room set. Delivery crew showed up, delivered and assembled the set. My wife and I told the crew that we have the white glove delivery (which did not include assembling the set), despite this, the kind gentlemen proceed on with assembling. My wife and I did noticed defects on the set, but the delivery crew said that is more manufacture defects and for us to contact the customer service to inform them of this, which we did. Andrian, one of the manager, was not helpful and said since we did not indicate this during the delivery on the slip, they can't really do anything to help, the best they can do is reimburse $50 credit. My wife thinks that this is poor service, so we contact them again numerous time explaining the situation, and again Andrian keep saying that this is way it has to be. We then try to have an exchange process, which Andrian said it is too late to do so, despite the fact that we initiate this within the 15 days period as listed per their policy. We then call the Manufacturer, which they said that it is up to Bedroom Furniture Discounts to honor any return or refund. We then contact Andrian's manager Shequan. Shequan was helpful at first and worked with my wife to get the refund up to $200, but with the amount of "manufacturer defects", this is not appropriate. We don't even care about the money, how about just exchanging the items. Again they said that we did not note this in the delivery slip, and we explained the situation again with the delivery crew above; she said there is no way the can track back which delivery crew it was that did the delivery (really? what kind of company do you run that you can't even track back who delivered your products). Then Shequan said that she can't do anything else, and the $200 was determined by the manufacturer (which was a bold face lie, because I had contact the manufacturer as noted above, and it's really Bedroom Furniture Discounts' responsibility). My wife was upset by this fact and would like to contact Shequan and speak with her on the phone, but Shequan keep dodging the phone calls, said she would call back within the hour but then never call back. My wife keep trying and she kept sending other associates such as Andrian to talk with my wife. They keep talking in circle and not acknowledging the fact that they just lied to us. It is not even about the money at this point, it's about the principle and integrity of the company, which I guess there is none for Bedroom Furniture Discounts. Do not buy unless you are ok with numerous defects and poor customer service (who also lies to you).

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear that [redacted] is unhappy with the outcome of the repair to his furniture, as we strive to work with our furniture partners and technicians to ensure thorough, expeditious solutions to any and all quality issues.
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[redacted] registered for the Guardian 5-Year Warranty upon placing his order with Bedroom Furniture Discounts on January **, 2014. Bedroom Furniture Discounts registered [redacted] for the warranty on January **, 2014 as shown in the attachment provided by Guardian Warranty. Unfortunately, Bedroom Furniture Discounts is unable to cancel the warranty after the customer is registered and the furniture has been delivered to the customer's home. If [redacted] has any further quality concerns that require repair or replacement, he may contact Guardian Warranty at ###-###-####.
Bedroom Furniture Discounts apologizes for any inconvenience this may have caused [redacted]. If he would like to discuss this matter further, we encourage him to contact our Customer Success Team at ###-###-####.
Kind regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Their story is a flat out lye.  Their policy form represent no prove fo their argument an never will since it is fabricated  (unless of course they are about to falsafy and manufacture statements on my behalf--at this point I wouldn't put it passed them!) The merchandise was not delivered after months of it being ordered; there was no cancellation on my part on March [redacted] AT ALL.  Delivery was never attempted, the only exchange of physical form is them taking my money and providing zero merchandise.  You have my documentation on the matter. I have never dealt with such unscrupulous "business" in my life.  Hundreds of dollars in exchange for nothingness and quite a bit of frustration.    An entity like this is a disgrace to any industry and should not be allowed to exist. I demand my money back.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Bedroom Furniture Discounts has chosen to ignore my complaint.  No indication has been made that any action will be taken to correct the issue only that my complaint will be filed.  The way in which Bedroom Furniture Discounts has chosen to deal with this complaint is shocking and unacceptable.  I would recommend future customers steer clear of dealing with this company. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,
 
Dining Rooms Outlet is sorry to hear about [redacted]'s disappointment regarding the delay in her order.  We apologize for the lack of communication throughout the order process, and will revisit our Standard Operating Procedures to ensure...

all customers are informed of back orders and other delays in a timely manner.
 
We are processing a full refund to be sent via check to the customer's address on file.  For updates on her refund, we encourage her to contact our Accounts Payable Department at ###-###-####.
 
We apologize again to [redacted] for the inconvenience and lack of communication during the order process.
 
Kind regards