Bedroom Furniture Discounts

To Whom It May Concern,Bedroom Furniture Discounts deeply apologizes to the customer for the issues with the headboard that was delivered, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and all defects/damages are properly...

communicated to us as well as the customer. We will revisit our policies and procedures with our partners to ensure these standards are enacted going forward.On April **, the customer notified Bedroom Furniture Discounts of a chip in the headboard that was delivered that day. On May *, the customer was scheduled for a service call with a technician to fix the headboard, however the customer was not happy with the repair. We offered the customer compensation to keep the bed as-is, which she accepted on May **.Per our Returns & Cancellations Policy (attached), all orders cancelled after shipment has occurred are subject to a 30% restocking fee and round-trip shipping. You may also view these terms in full on our site: [redacted].Bedroom Furniture Discounts apologizes again for any inconvenience this may have caused the customer. Should she have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

To Whom It May Concern,Bedroom Furniture Discounts offers Free White Glove Delivery for orders over $999.00, all orders above this amount will be charged for shipping. You may view our Free White Glove Delivery policy here: [redacted].Our customer received a compensation check in the amount of $500.00 for the inconvenience. There is nothing further we can do for the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

I ordered a dining room set and paid extra for white glove delivery service which is supposed to set up furniture upon delivery, which they did, and ensure that furniture is not damaged upon receipt . My table came with a chip off the corner that was clearly glued badly, in an attempt to fix it. But it was obvious that it was damaged. I took pictures immediately and wrote on receipt that it was damaged upon receipt. I spent several months emailing back and forth and they finally picked up table, fixed it and returned it to me. I wanted a replacement since the table was brand new but they would fixed it . I still wanted my white glove delivery charge refunded to me but they would not because they say it was damaged by delivery service but I said they are 100% responsible for their product from order to delivery.I WOULD LIKE AT LEAST $200 REFUND FOR WHITE GLOVE DELIVERY SERVICE AND FOR THE MONTHS WITHOUT MY TABLE AND THE OBVIOUS DISREGARD ON THEIR PART FOR 100% CUSTOMER SATISFACTION.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To reiterate once again, when the bedroomfurniturediscounts.com employees  (Qty.3 Delivery Men) were onsite at my house they told me," [redacted]" They then called the onsite representative in New York to confirm the rejection of the furniture as it does not match and the representative on the phone also stated," [redacted]" I then replied asking," I will receive my refund without any penalty correct, if I choose to reject the furniture at this time?" The representative then replied, " Yes, that is correct."
I have repeated this numerous times and provided adequate documentation and factual information including pictures. Bedroomfurniturediscounts.com has NOT provided any accurate or legal information in this case and I have provided numerous amounts of factual documentation. It is obvious that a full refund was promised by numerous bedroomfurniturediscounts.com employees. Not to mentioned bedroomfurniturediscounts.com NEVER provided or mentioned anything to me about any type of "penalties or fees." Therefore, a full refund is clearly warranted and deserved. As this has been going on for months, I encourage you to put this to rest by enforcing/upholding the full refund without penalty that was promised.
Thank you,
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
TV Stands Outlet apologizes for any inconvenience caused to our customer. On July **, she placed an order for an...

entertainment center, and paid via e-check. Later that evening, the customer emailed to request this order be cancelled. When a payment is processed with an e-check, we unfortunately are unable to cancel the transaction on our end, and must wait for the transaction to clear to mail the customer a refund check.
In this case, we mailed the customer a full refund check once the transaction had cleared. We apologize again for any inconvenience caused to our customer, and should she have any further questions or wish to discuss this matter in more details, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

To Whom It May Concern,
Bedroom Furniture Discounts is sorry to hear of [redacted]s frustrations regarding her order, as well as the damages that occurred. We are currently working with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery to...

our customers. 
Upon learning of the damages to the headboard, Bedroom Furniture Discounts contact Legacy Classic to order a brand new headboard, which shipped October ** and is currently in transit to the local delivery company for inspection. Additionally, Bedroom Furniture Discounts ordered a mirror from Legacy Classic at no charge to our customer. It was also shipped on October ** and is in transit to the delivery company.
Bedroom Furniture Discounts will work diligently to make sure the new headboard and mirror are delivered expeditiously and damage-free. Should [redacted] have any further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####.
Kind regards

Dear [redacted],Bedroom Furniture Discounts deeply apologizes to our customer for any frustration or inconvenience, as we are always disappointed to hear of damage to our customers' furniture. We work closely with our delivery partners to ensure all damages are promptly reported so we may...

order replacements immediately and deliver to our customers as soon as possible. We will revisit our policies and procedures to ensure these standards are carried out going forward.On August *, we received notification from our delivery partner that due to damages, the customer would not receive the dresser of the bedroom set, scheduled for delivery on August *. We informed the customer immediately, and have ordered replacement pieces, which are scheduled to ship from the manufacturer no later than September **. Once the pieces ship, we will work with our delivery partner to thoroughly and expeditiously service the dresser, and schedule the customer for delivery as soon as possible.We apologize again for the damages to the customer's dresser, and are working hard to rectify the situation. Should he have further questions or concerns, we encourage the customer to contact our Customer Success Team at ###-###-####.Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 10267779, and have determined that my complaint has NOT been resolved because:
 
I have contacted the business after reading the first response and they have done nothing. I have contract two furniture places and they both said the furniture was not new but sold as a used piece of furniture. Bedroom Furniture Discounts oringally offered me $100 off the mirror and I did not accept it becuase it would cost twice as much for it to be repaired. Although they are claiming to Revdex.com that they are working with me that is not true.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter will be resolved as soon as I receive the missing support leg that was not provided when the sofa was delivered.  The technician DID inspect my sofa on March **.  He showed me what he was seeing.  He believes there is no structural damage but he has documented that the sofa is bowed.  The technician believes the leg will bring things back into line but he has noted the irregularity just in case I remain dissatisified with the quality and condition of the sofa.  
I hope the replaement leg/support is provided as quickly as possible.  I do NOT need a technician to install it as it should simply screw in.  
I AM dissapointed that I had to go to such lengths to get this issue resolved.  And I am PARTICULARLY frustrated that the issue was that the sofa was delivered INCOMPLETE and there was absolutely no way for me to know this.  And when I was told initially that I could NOT be helped...only to find out that the sofa was incomplete...anyone can understand my frustration.  
I am glad that good progress has now been made.  I will wait to see how quickly I get the support piece and if it corrects the condition.  So...my "acceptance" is clearly conditional upon those two things.
I DO appreciate the assistance of the Revdex.com, BedroomDiscountFurniture.com, Jackson Furniture and the furniture repair company.  
Sincerely,
[redacted]

Received exactly what I ordered. Andrian kept in touch throughout process with status updates and follow up after delivery. Would not hesitate to order from [redacted] again.

Dear [redacted],Dining Rooms Outlet apologizes for the delay in delivery, as we work closely with our delivery partners to ensure all orders are delivered in a timely manner. Our records indicate that the customer is scheduled for delivery on August **. Should she have any questions or concerns...

in the meantime, we encourage her to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted],Bedroom Furniture Discounts apologizes to the customer for any inconvenience that was caused in regards to this order. We work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery, and will continue to work with them to...

execute these standards.On April **, the customer informed us of damages to the dresser, and sent in photos of the issues. At the time of delivery, the customer signed off that all merchandise was received in good condition. Per our Returns & Cancellations Policy (also attached):- Upon delivery, you will be asked to sign a delivery slip indicating that the order was received in good condition. Thoroughly inspect the furniture prior to signing. In the unlikely event that any part of your order arrives damaged, please write “damaged” on the delivery slip next to the damaged piece(s). In addition, please take pictures of items in question and email them to [redacted] within 24 hours of your delivery. Do not accept damaged furniture.- Only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts.You may also view our full Returns & Cancellations Policy on our site: [redacted].Although our standard 1 year warranty does not cover post-delivery damages, we have offered the customer compensation for the inconvenience, which was accepted on May **.Bedroom Furniture Discounts regrets to hear of the frustration caused to the customer. Should he have any further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

Dear [redacted],Dining Rooms Outlet is sorry to hear our customer is displeased with our practices. As stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frame. The customer's complaint has been formally documented for our records. Should he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted].Kind regards

To Whom It May Concern,
 
Bedroom Furniture Discounts is sorry to hear that [redacted] is not satisfied with our course of action to resolve this matter.  As stated in our previous reply, we were advised by the furniture technicians at Justo Delivery who strongly believe that the bed can be repaired to perfect condition provided new slats and rails are received from the manufacturer, Coaster.
 
Bedroom Furniture Discounts has reevaluated this issue, and is working on getting a full refund approved for the customer.  We encourage [redacted] to contact our Customer Success Team at ###-###-#### for updates regarding her order.
 
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 My husband is a disabled veteran and cannot bend to look at the chair as they brought it in. they were aware he was disabled and did not offer to look at it for him, and they brought it in with no wrap or box or blanket on it. They put it against the wall so he could not move it to get behind it to see it. we have dealt with rude people and cannot get a corp number to call . I have sent several emails to the supposed CEO and no reply....
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom It May Concern,
Dining Rooms Outlet is sorry to hear the customer is not satisfied with our resolution. As previously stated (and referenced in our Returns & Cancellation Policy), only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts. 
Dining Rooms Outlet is happy to research local technicians in the customer's area to recommend for repairs. If the customer is unsatisfied with this resolution, unfortunately there is nothing further we can do to assist the customer.
Kind regards

Dear [redacted],
Dining Rooms Outlet apologizes for the inconvenience caused to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to delivery. We are solely a distributor and not a...

manufacturer, and therefore do not stock merchandise. Since all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transport. When this happens it is noted and we take the appropriate steps to rectify the matter. 
On January *, we received a call from the customer reporting damages to 5 of the chairs that were delivered, one of which was taken back by the delivery company due to severe damage. Once we received photos and descriptions of the damages, we filed a claim with the manufacturer to have a replacement chair shipped to our customer, as well as scheduling the customer with a service technician to restore the remaining dining chairs to perfect condition. On February *, we received a notice of dispute from the customer's bank. Per our company policy, we put the replacement order on hold with the manufacturer and cancelled the service technician until the dispute is resolved. Once reversed, we will ship out the replacement chair and schedule the customer with a service technician as soon as possible.
We apologize again for any frustration or inconvenience this has caused our customer. Should he have further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####.
Kind regards

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We ordered a complete bedroom set and when we got it we amazed at how beautiful it looks in our bedroom. Dealing with Mark G[redacted] was an absolute pleasure. When we get ready for other furniture we will definitely call Mark. Thank You Bedroom Discounts for a wonderful experience. [redacted] [redacted]