Bedroom Furniture Discounts

Dear [redacted] **, Bedroom Furniture Discounts apologizes to our customer for the damages to her bed, as we work closely with our delivery partners to ensure damages are promptly reported so we may expeditiously order replacementsWe are solely a distributor and not a manufacturer, therefore we do not stock the merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and delivered to our customer, damage does occasionally occur in transportWhen this happens, it is noted and we take the appropriate steps to rectify the matter.The customer refused delivery of the bed on the most recent delivery date of March ***We have ordered a brand new replacement from the manufacturer, which is transit to the local hub for inspectionOnce inspected, we will expedite delivery to our customerShould the customer wish to cancel, we will issue a refund of the purchase price minus a 30% restocking fee and round-trip shipping costsPer our Returns & Cancellations policy: Any cancellation requests submitted hours after the order is placed are subject to the Returns Policy belowOrders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or freeReturned items are never resold to customers, as they are no longer new; they are usually donated to charity We deeply apologize for any inconvenience our customer has experiencedShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-#### Kind regards

We received our furniture and are so happy and satisfied with it all! The delivery people were very good at coming in and setting up our furniture with great careThey were professional, kind and good at what they doVery happy with whole experienceWe received accurate tracking, phone calls for delivery as promised and arrived at time as promisedWe feel great with the whole experience from start to finish; ordering on line, delivery and assembling bedsAndrian,Thank you for your great customer care! Sincerely, [redacted] ”

THE WORST Online Furniture Shopping experience EVER!!! To begin with their delivery service is the only thing they're exceedingly good - BUT NOTHING MORE In cases, customer service was hard to reach, out of the Bedroom sets that I bought from them one came ENTIRELY DEFECTIVE!! - Meaning, cracked and dented everywhere (bed rails, head board, foot board, night stand and dresser) - the looks were nice but the quality and durability seemed POORLY made (no wonder why their price are cheaper) Another bed came as if I ordered a "rocking chair" after it was assembled by them - which took them approximately months (back and forth) to fix it just because they were not going to order replacement partsAlso, BEWARE OF THEIR RESTOCKING FEE AND DELIVERY FEES IF YOU'RE PLANNING TO RETURN OR EXCHANGE I was charged 50% of the purchase price for the Bedroom set that I received entirely defective after asking for an exchange - We ended up returning it and getting back only 50% back We preferred that than dealing with Bedroom Furniture Discounts ever again

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] this issue has not been resolved I would like a new dresser and chest and a refund of $credited to my account for all the time and aggravations I have been threw with this company thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Excellent service, price, delivery! We could not be happier with the experience we have had with Bedroom Furniture Discounts

Dear [redacted] ,Bedroom Furniture Discounts apologizes to our customer for the confusion regarding this order, as well as any inconvenience this may have causedWe strive to ensure we are clear regarding what items are included in a set that is offered on our website.On February *, our customer ordered the Martanny California King Poster Bed and DresserAlthough the mirror is offered as part of the set offered on our website, our customer only ordered the individual bed and dresserIf the customer would like to add the mirror, we would be happy to process another order for herShe may reach our Sales Department at ###-###-####.We apologize again for any confusion or inconvenience the situation may have caused our customer.Kind regards

Great service! We got a get bedroom set for our sonWe got a great price on the set, and delivery was weeks, just as promisedMark Gregor had good communication throughout the processThey were very responsiveThe delivery service was very friendly and helpfulOur expectations were exceeded in most every wayThey seem to be very concerned with customer satisfaction, very refreshing Excellent work!

Received exactly what I orderedAndrian kept in touch throughout process with status updates and follow up after deliveryWould not hesitate to order from [redacted] again

To Whom It May Concern, Bedroom Furniture Discounts is sorry to hear that [redacted] is unhappy with the outcome of the repair to his furniture, as we strive to work with our furniture partners and technicians to ensure thorough, expeditious solutions to any and all quality issues /> [redacted] registered for the Guardian 5-Year Warranty upon placing his order with Bedroom Furniture Discounts on January **, Bedroom Furniture Discounts registered [redacted] for the warranty on January **, as shown in the attachment provided by Guardian WarrantyUnfortunately, Bedroom Furniture Discounts is unable to cancel the warranty after the customer is registered and the furniture has been delivered to the customer's homeIf [redacted] has any further quality concerns that require repair or replacement, he may contact Guardian Warranty at ###-###-#### Bedroom Furniture Discounts apologizes for any inconvenience this may have caused [redacted] If he would like to discuss this matter further, we encourage him to contact our Customer Success Team at ###-###-#### Kind regards,

To Whom It May Concern, Bedroom Furniture Discounts offers Free White Glove Delivery for orders over $999.00, all orders above this amount will be charged for shippingYou may view our Free White Glove Delivery policy here: [redacted] Our customer received a compensation check in the amount of $for the inconvenienceThere is nothing further we can do for the customerShould he have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####Kind regards

They advertised a price for some chairs, now they are telling me they cannot honor that priceWe found this out only after we called to find out when our furniture would be deliveredAfter many lengthy conversations my wife made an offer to pay a competitors price, they disagreed and wanted us to pay double of what their competitor was charging

I had a great experience with [redacted] The process took as long as expected I am happy with the quality of my furniture and the delivery company was very professional

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: last I spoke with furnuture discount on monday 314, no funds were deposited into my account In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

To Whom It May Concern, Dining Rooms Outlet is sorry to hear the customer is not satisfied with our resolutionAs previously stated (and referenced in our Returns & Cancellation Policy), only items marked damaged or defective on the delivery slip at the time of delivery are eligible for free repair or free replacement parts Dining Rooms Outlet is happy to research local technicians in the customer's area to recommend for repairsIf the customer is unsatisfied with this resolution, unfortunately there is nothing further we can do to assist the customer Kind regards

Dear [redacted] , Dining Rooms Outlet is sorry to hear our customer is displeased with our practicesAs stated before, the delivery time frame is established by the delivery company as a courtesy, and they do their very best to stay within that time frame The customer's complaint has been formally documented for our recordsShould he have further questions or concerns, we encourage him to contact our Customer Success Team at [redacted] Kind regards

Andrian was great to work withThe delivery was great They were professional and courteous

The company was great - the people that delivered the furniture were very careful and did not disrupt anything, which was important since we were going through a large renovation at the time There was one small problem but the customer service group took care of it right away Very nice job!

Dear [redacted] **, Bedroom Furniture Discounts deeply apologizes for any inconvenience our customer has experienced, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected to ensure all items are in perfect condition and all necessary hardware/parts needed for assembly are available.The customer was scheduled for delivery on March **, 2016, however we were informed the delivery company was unable to assemble the bed, as the rails were missing metal inserts necessary to connect them to the headboard and footboardWe ordered the necessary hardware from the manufacturer to ship directly to the customerThe delivery company came to the customer's home on May [redacted] to assemble the bed, however the rails would still not connect to the headboard and footboardWe ordered brand new replacement rails from the manufacturer, which shipped on May [redacted] and are currently at the delivery company, who is working with the customer to coordinate a delivery dateAdditionally, we issued the customer a refund of $on May [redacted] for the overage she initially paid forWe apologize again for the inconvenience caused to our customerShould she have further questions or concerns, we encourage her to contact our Customer Success Team at ###-###-####Kind regards

To Whom It May Concern, [redacted] is sorry to hear the customer is frustrated with his order experience with usOur Customer Success Team works closely with our manufacturers as well as delivery partners to ensure proper communication is upheld throughout ordering processWe will revisit our Policies & Procedures with our team to commit to these practicesOn April **, the merchandise shipped from the manufacturer's warehouse in [redacted] , and our delivery company confirmed receipt of the merchandise at their warehouse on April **The inspection of the items is in the process of completion, and the customer will be contacted to schedule delivery the week of May *.Should the customer wish to cancel this order, the refund will be subject to a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refundDue to our Returns & Cancellations Policy:- After placing an order, you can cancel at no charge for any reason within hours.- Once an order is placed, we immediately submit the order directly to our or the manufacturer's warehouse, ensuring it’s shipped to you as quickly as possible.- Once the warehouse receives your order, we (and thus, the customer) become financially obligated to purchase the merchandise from the warehouse; hence we cannot accept cancellations after the hour window has passed.- Orders may be returned or cancelled within days of receipt for a refund equaling the purchase price minus both a 30% restocking fee and round-trip shipping and handling costsThese costs are deducted from the refund, regardless of whether you were you were originally invoiced for shipping or if the costs were discounted or free.You may view our full Returns & Cancellations Policy here: [redacted] .Should the customer have any further questions or concerns, we encourage him to contact our Customer Success Team at ###-###-####.Kind regards

Dear [redacted] ***, Dining Rooms Outlet apologizes for the inconvenience caused to our customer, as we work closely with our delivery partners to ensure all merchandise is thoroughly inspected prior to deliveryWe are solely a distributor and not a manufacturer, and therefore do not stock merchandiseSince all of the furniture is ordered from the manufacturer to our warehouse and then delivered to the customer, damage does occasionally occur in transportWhen this happens it is noted and we take the appropriate steps to rectify the matter On January *, we received a call from the customer reporting damages to of the chairs that were delivered, one of which was taken back by the delivery company due to severe damageOnce we received photos and descriptions of the damages, we filed a claim with the manufacturer to have a replacement chair shipped to our customer, as well as scheduling the customer with a service technician to restore the remaining dining chairs to perfect conditionOn February *, we received a notice of dispute from the customer's bankPer our company policy, we put the replacement order on hold with the manufacturer and cancelled the service technician until the dispute is resolvedOnce reversed, we will ship out the replacement chair and schedule the customer with a service technician as soon as possibleWe apologize again for any frustration or inconvenience this has caused our customerShould he have further questions or would like to discuss this matter in more detail, we encourage the customer to contact our Customer Success Team at ###-###-####Kind regards