Bell Honda

My Assistant Controller, [redacted] , did meet with [redacted] on a day that I was not in the office It was physically verified at that time that an alarm had indeed, not been physically installed We do apologize to [redacted] for this error and mix-up As we had been billed by our vendor and it is our policy to install alarms in every car we sell, I am sure that yourself and [redacted] can understand that this was an honest mistake on our part In regards to additional “compensation”, I am not sure what else we can be expected to do We refunded the full amount of the alarm and did, indeed, send [redacted] $in gift cards to make up for our mistake We feel that this is a reasonable accommodation to the issue at handAgain, we apologize to [redacted] for the mix-up, confusion, and any other issues that this may have caused himSincerely, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went into Bell Honda last week and *** *** *** assistant, listened to my concerns as well as reviewed the letter that was provided by *** *** to the Revdex.com. She had a mechanic look at my car and concluded that there was no hard install of an alarm on my car. This was the third time that a mechanic from Bell Honda looked at my car and determined, there was no alarm installed on my car
I have gone round and round with this issue and Bell Honda still does not take responsibility for their mistake. The response provided is not acceptable I would like a formal apology in writing indicating there was no "hard installed" alarm on my car, their lack of customer service this past year year in trying to get this resolved, and lack of follow up to this complaint. Why do I have to go through all this for a mistake that was brought to their attention in October of last year? A $gift card to Bell Honda is not acceptable and needs to be reconsidered
Attached is the cancelation contracts as well as the emails to *** *** that went unresponded too
Regards,
*** ***

Response to complaint # [redacted] – [redacted]
  
We are in receipt of the complaint filed by [redacted] regarding the purchase of an alarm with his 2011 [redacted].  We apologize for any delays in having resolution with this issue for him,...

however it is rare that we would ever refund an alarm in the manner described as this is equipment that is “hard added” to the vehicle and activated.  [redacted]
[redacted] makes no claim that the alarm is not working or has in some way become inoperative.  We have attached copies of the paperwork for the vehicle purchase clearing showing the purchase of the alarm, as well as the activation slip for the alarm – both signed by [redacted]
[redacted]
 
Even given these facts, Bell Honda will be issuing a check in the amount of $615 directly to [redacted] to be applied to [redacted] vehicle loan.  In his complaint, [redacted] also mentions additional interest and monies to be paid to the credit union and himself.  These we are not willing to do.  Again, the refunding of an activated alarm is something the dealership will not ordinarily do, because of the type of product that it is vs. “coverage” such as a service contract or the like.  For his inconvenience however, we will be sending a $150 gift card directly to him (via certified mail) at the address listed on his complaint.
We hope that these remedies will satisfy [redacted] and his issues.   If there are any further questions concerning this matter, please do not hesitate to contact me directly at [redacted]
Sincerely,[redacted]Controller

My Assistant Controller, [redacted], did meet with [redacted] on a day that I was not in the office.  It was physically verified at that time that an alarm had indeed, not been physically installed.  We do apologize to [redacted] for this error and mix-up.  As we had been billed by our vendor and it is our policy to install alarms in every car we sell, I am sure that yourself and [redacted] can understand that this was an honest mistake on our part.  In regards to additional “compensation”, I am not sure what else we can be expected to do.  We refunded the full amount of the alarm and did, indeed, send [redacted] $150 in gift cards to make up for our mistake.  We feel that this is a reasonable accommodation to the issue at hand. Again, we apologize to [redacted] for the mix-up, confusion, and any other issues that this may have caused him. Sincerely,  [redacted]   [redacted]  *  [redacted]  *  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please see attachment.

Thank you,

Tina J[redacted]

I apologize for the delayed response.  It took multiple attempts for us to contact

Ms. [redacted].  Our New Car Director was

able to reach Ms. [redacted] yesterday and explain her vehicle contract.  We believe we have answered Ms. [redacted]’s

questions and resolved the issue.If...

there is any other information needed, please do not

hesitate to contact me at [redacted].

I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and false pretenses by a representative of Bell Honda. This would allow me to quietly end my relationship with Bell Honda and Van Tuyl.

Response to complaint ID# [redacted]After reading the complaint filed by Mr. [redacted], we reached out to Mr. [redacted] to resolve his concerns. We informed Mr. [redacted] that we would contact Smart Note and have the $45.00 credited back to his account. At this time, we believe Mr. [redacted]'s...

concerns have been resolved.If there is any other information needed, please do not hesitate to contact me at [redacted].

The purchase of my 2012 Honda Pilot two years ago went about as smoothly as one would expect. However, since that time, I continue to be frustrated and downright angry with the number of telephone calls I receive to trade in my car for a new model. Granted, in the beginning I was interested in lowering my monthly payments, hoping to refinance the car at a lower rate. Yet, after being told that was not possible if I wanted to keep that same car, I asked not to be called anymore. I am very happy with my Pilot and do not want to trade it in for another vehicle, new or not. Doesn't seem to matter to the salespeople at Bell Honda. They must really be in love with my car. As the irritating calls to buy it back continue to this day, I wonder why they sold it to me in the first place. They had it in their hands first and yet let it go . . . how sad. Let it be known to the Revdex.com world out there that if you buy a vehicle from Bell Honda, get a commitment from them in writing that they will not harrass you in the future in order to get the car back from you. And, since I've already said "please" a number of times, let me just say again to the deaf members of the Bell Honda staff, don't waste your time anymore and "STOP CALLING ME!"

Response to complaint ID# [redacted]We have read the complaint filed by Mr. [redacted] and apologize for the delayed response.After receiv[redacted] the complaint on May 13, 2016 our F&I Director contacted Mr. [redacted] on May 17th; reach[redacted] agreeable terms to resolve the issues....

 We are still in the process with America Honda, but believe we will have a successful resolution.  At this point, I do not want to delay the response to the Revdex.com.   If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller

Response to complaint # [redacted]     We are in receipt of this complaint dated February 24, 2015.  It would appear that this complaint has somehow “duplicated” itself in the...

system.  This same complaint and complaint number was received by us on February 2, 2015 and responded to and handled on February 6, 2015.   I have verified with [redacted] that he has received his refund check and has cashed it.  He also stated that he has attempted to go back into the Revdex.com site and retract his complaint against us.   Unless there is another issue, which [redacted] did not mention during our conversation, we are considering this complaint resolved.  Additionally, we would like to make sure that this “duplication” of the same complaint does not count against us in any way, in terms of our Revdex.com rating.   If you have any questions, I can be reached directly at [redacted]     [redacted] Controller

Response to complaint # [redacted] – [redacted]  We are in receipt of the above referenced complaint from [redacted].  Since that time, our GeneralSales Manager, [redacted] contacted and had [redacted] come into thestore.  Her deal was...

restructured to herliking with all issues and questions she had being answered and handled.  She has also stated to us that she would be “pulling”her complaint from Revdex.com due to how we handled the situation for her. If there are any further questions concerning this matter,please do not hesitate to contact me directly at [redacted]  Sincerely, [redacted]Controller

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I went into Bell Honda last week and [redacted] assistant, listened to my concerns as well as reviewed the letter that was provided by [redacted] to the Revdex.com.  She had a mechanic look at my car and concluded that there was no hard install of an alarm on my car.  This was the third time that a mechanic from Bell Honda looked at my car and determined, there was no alarm installed on my car.

I have gone round and round with this issue and Bell Honda still does not take responsibility for their mistake.  The response provided is not acceptable.  I would like a formal apology in writing indicating there was no "hard installed" alarm on my car, their lack of customer service this past year year in trying to get this resolved, and lack of follow up to this complaint.  Why do I have to go through all this for a mistake that was brought to their attention in October of last year?  A $150 gift card to Bell Honda is not acceptable and needs to be reconsidered.

Attached is the cancelation contracts as well as the emails to [redacted] that went unresponded too.

Regards,

Revdex.com Complaint # [redacted] – [redacted]

We are in receipt of Mr. [redacted]’s complaint dated April 26, 2014.  We apologize for any inconvenience that Mr. [redacted] encountered with our sales follow-up calls.  As of today, I have removed Mr. [redacted] from both of...

our customer relations databases.

If for any reason, Mr. [redacted] receives another call from Bell Honda, I would ask that he please contact me immediately with the name of the caller so that the proper disciplinary action can be taken against that individual.

I can be reached directly at [redacted].

 

Controller

Revdex.com complaint #@ [redacted] – [redacted]

We are in receipt of Ms. [redacted]’s complaint dated June 6, 2014.  We have reviewed our files / records and have taken the following action:

I have personally deleted Ms. [redacted]’s information from both of our customer...

contact databases effective June 9, 2014.  Further contact should cease at this point.

If for some reason, contact continues, I would ask that Ms. [redacted] obtain the name of the caller and contact me immediately at [redacted] so that we can take the appropriate disciplinary action against that employee.

We apologize for any inconvenience that this may have caused Ms. [redacted].  Bell Honda takes these matters very seriously and will discipline and/or terminate employees that do not adhere to the “Do Not Call” policies.

Thank You.

Controller

Response to complaint #[redacted] purchased a vehicle from Bell Honda on October 23, 2015. Bell Honda does not verbally agree to down payment terms without signed promissory notes clearly explaining the agreed terms.  I have attached the signed...

promissory notes showing Mrs. [redacted]greed to have her down payment money by November 22, 2015.  When the checks did not clear, we used our check guarantee company called [redacted] to collect, this is the company Mrs. [redacted]s referring to in her complaint.  I have contacted [redacted] and they currently have an agreed payment arrangement schedule set with Mrs. [redacted]  [redacted] did state that the original set terms on January 4, 2016 had to be adjusted to lower payment amount in order to accommodate Mrs. [redacted] We believe that since agreed terms of payment have been set, Mrs. [redacted] complaint has been resolved. If there is any other information needed, please do not hesitate to contact me at [redacted]Sincerely,Keeley B[redacted]Controller

Response to complaint # [redacted] – [redacted] We are in receipt of the complaint referenced above and dated May 6, 2015. As of this point in time, Ms. [redacted] has been contacted and our service department had taken care of all of the issues that were outlined in her complaint.  These included; buffing of the vehicle, correction of the headlight lens, and many other items. We believe that Ms. [redacted] is completely happy at this point in time and consider this issue to be closed.  If there are any other questions or matters that arise from this complaint, I would ask that Ms. [redacted] contact me directly at [redacted] so that they may be addressed right away. Thank you. [redacted]Controller

we were very pleased with whole experience at Bell Honda we felt comfortable and it was very easy Renee, the best sales lady, and she was, in fact, all the people we dealt with were awesome we would go back and highly recommend them.

Response to complaint #[redacted]
Our general sales manager has contacted Mrs. [redacted] regarding the second key FOB and the owner’s manual that was not received during the delivery process.  Mrs.  [redacted] lives in Chino Valley which is an hour and a...

half away, so to avoid any additional inconvenience we have overnighted an owner’s manual.  Unfortunately, the key FOB has to have the vehicle present to program all the keys simultaneously due to the rolling code that is a security feature.  We have instructed Mrs. [redacted] to go to the nearest Honda dealer and we would pay for the additional key FOB and programming.  We have apologized for any inconvenience this may have caused Mrs. [redacted] and believe the issues have been resolved.If there is any other information needed, please do not hesitate to contact me at [redacted]Sincerely,Keeley BedfordController