Bell Honda

Review: On 1/22/15 I purchased a 2003 Honda Accord EX-L (the “Vehicle”) from Bell Honda after having previous conversations with [redacted] discussing the type of vehicle I was looking for. [redacted] informed me that she found a vehicle that met my previously discussed criteria at a sister dealership. [redacted] is a friend of mine and is the only reason I went to Bell Honda to purchase the Vehicle. When I asked to see the Vehicle at the sister dealership, [redacted] discovered that it had already been taken to the Tent Sale Bell Honda and several other sister dealerships were having that coming weekend, located out by Arrowhead Mall. I met [redacted] and she drove my daughter and me out to the location where they were having the tent sale. When we got to the tent sale, it was around 2:00 p.m. or so. There was loud music and it was cold. I, still recove[redacted] from a broken leg I sustained in a car accident and could only walk with the assistance of a walker. When we got to the tent sale, [redacted] located the Vehicle I agreed to look at. I test drove the Vehicle and received a copy of the [redacted] report. I told the Bell Honda people I wasn’t willing to pay over $9,999 for the Vehicle because it was an older vehicle (a 2003). They agreed. I signed something agreeing to pay that price for the Vehicle. I never received a copy of what I signed. They told me the Vehicle passed a 17-point inspection. I called my insurance company and obtained insurance coverage for the Vehicle. They had me wait and wait for approval and to proceed with financing. I was in need and searching for adequate restroom facilities. There were portable toilets lined up outside, but I did not see a handicapped decal on any of them so I was afraid to try the portable facilities and risk injury. [redacted] told me that if I could wait, they were ready for me in the finance department. I then sat down with [redacted] in Finance. After telling [redacted] that I didn’t want to purchase a warranty and arguing profusely about the lack of confidence I now had in purchasing the Vehicle from Bell Honda, a manager came over and told [redacted] to give me the warranty at the “employee price.” So I agreed to purchase the warranty but only at the stated price of 2 years at $4 a month, gap insurance purchased at $4 a month. I confirmed with [redacted] that if I paid off the Vehicle before the 2 years/24 months were up, I would need to continue to pay the $4 per month for the warranty and [redacted] agreed. I asked [redacted] whether I had to have all of the warranty service performed at Bell Honda because I lived in Chandler and it was too far and too inconvenient for me. [redacted] said no, that I didn’t have to have the warranty serviced at Bell Honda and that there was no mandatory oil changes that I had to do or anything that would void the warranty. I was told that there was no penalty to pay off the loan early and that the interest was not front loaded onto the loan. I originally told them I would finance the taxes, license, and fees and then paid them with a credit card - $1700. The computer/internet at the tent sale kept going down and [redacted] kept pushing papers in front of me. Some of the papers were wrong and had someone else’s name on them and when I pointed it out, [redacted] would apologize and take the incorrect papers back. It was very confusing. They kept handwriting numbers on a paper form. I asked [redacted] if I would receive a copy of all of the papers on the table and he said “yes” that it would be in my “buyer’s packet.” On the Contract, the numbers didn’t match the handwritten numbers on the paper form and [redacted] told me all the numbers were right and not to try and make sense of the numbers listed on the contract and that they matched the numbers handwritten on the paper form and that it “wouldn’t make sense, but everything was right” on the paper with the handwritten numbers. I trusted him. I tried to skim over the dozen or so documents covered in fine print but even [redacted] agreed that nobody can read all that and that the contract is the same as every other dealership at the tent sale, anyway, so it didn’t really matter. After everything was signed, I tried to watch as [redacted] folded up all the papers, but people were coming in and out, the music was loud, I had to go to the bathroom, it was around 7:00 p.m. and I was very tired from being strung along all afternoon. The handwritten paper had the numbers we discussed. When I got home, I realized that I didn’t receive a copy of the paper with the handwritten numbers. I drove the Vehicle home Thursday night after the sale and did not drive it again until Saturday when I noticed a puddle of fluid on my garage floor after I returned home from driving the Vehicle to the grocery store. Not knowing the type of fluid, I was afraid to drive the Vehicle until a mechanic looked at it. Both my daughter and the sales person, [redacted], can verify the price agreed was $9,999. The Vehicle was originally priced online at $10,468.00.

The only thing I didn’t like about the Vehicle at the time was that the tint on all the windows was purple and bubbling, which made seeing out of the windows difficult. [redacted] said they could fix the window tint but another guy said that if I got the car at the $9,999 price, they wouldn’t be able to afford to fix the window tint.

After I got home, I pulled out my paperwork and noticed that the numbers on my paperwork didn’t add up. Nothing was what we agreed to on the handwritten paper and I never received a copy of the handwritten paper that had all the numbers on it that I could understand. I contacted [redacted] on or before 1/23/15 and received a call back on 1/24/15 at 4:38 p.m. I reminded [redacted] about the handwritten paper I told her about that I didn’t receive a copy of and told her that I discovered the Vehicle was leaking fluid. She said she would find out what I needed to do and would call me back.

On 1/25/15 at 6:45 p.m. – I got a call back from [redacted]. She said the used car guys were still at the tent sale, which was where all of my paperwork from the sale of the Vehicle would still be located. She said they wouldn’t have changed the purchase price and that once they got back into the office on Monday, she would see if she could get me a copy of the paper with the handwritten numbers that she called the “Buyer’s Order.” She said the Director of Finance is [redacted] and that I could give him a call. I called Mr. [redacted] at 6:57 p.m. that same evening. Mr. [redacted] said for me to call the used car manager about the leaking fluid. Mr. [redacted] also stated that the paperwork is still at the tent sale and he will pull my paperwork and straighten everything out. I told him the papers I had copies of did not show the purchase price I had agreed to and he said “charges were added to the price.”

I then received an email from Mr. [redacted] attaching an incomplete copy of a document called a “Buyer’s Order” that had typewritten numbers, which I discovered I had also not received a copy of, but it wasn’t the handwritten copy I had requested that contained the numbers discussed du[redacted] the sale and financing of the Vehicle. I sent Mr. [redacted] a response email telling him that the Buyer’s Order he sent was not the paper I requested and that I still wanted a copy of the document with the handwritten numbers. I also told him that I wanted to opt out of the “Zactek” (which I discovered is a protective coating applied over the paint on the Vehicle) that was never offered as an option to me, but I was charged $399.00. I also told Mr. [redacted] that I never heard back regarding the leaking fluid issue.

Finally on 1/27/15 at about 10:10 a.m., I called the service department at Bell Honda and spoke with [redacted]. I explained to [redacted] that there was fluid leaking from underneath the Vehicle I just purchased at the tent sale. After describing the location and color of the fluid, [redacted] said it might be [redacted] stee[redacted] fluid. [redacted] transferred me to the manager, [redacted] seemed to know who I was and what Vehicle I was talking about and told me that the leaking fluid was probably due to a gasket on the oil filter. I made an appointment with [redacted] to b[redacted] the Vehicle back to Bell Honda the next day at 11:00 a.m. (Wednesday, 1/28/15). I asked if the Vehicle would be safe to drive from Chandler up to Bell Honda. [redacted] said to check the oil level before leaving but that it is probably an oil gasket and that it would be ok to drive it to Bell Honda. [redacted] told me it wouldn’t cost me anything to have them fix it, since I just bought the Vehicle from the tent sale. [redacted] told me that when I got to Bell Honda, to ask for either him or the Used Car Director, [redacted].

On Wednesday, January 28, 2014, my daughter and I took the Vehicle back to Bell Honda as instructed by [redacted], the Service Manager. I was told to ask for [redacted] or “[redacted]”. When I got to the sales department, I was met by [redacted] who took my keys and said they would take a look at the Vehicle. [redacted] came to meet us and escorted us to the waiting area so that we could wait for [redacted] in the Finance Department to discuss some issues with him.

Before [redacted] came in, we met with Matt (at least I think that was his name). Matt asked if he could answer any questions I had before [redacted] arrived. I asked Matt why the sales price on the contract was $399 higher than what was agreed to on the “Buyer’s Order.” He said that was for something called “Zaktek.” I also made the comment that the numbers on the contract do not add up and are not consistent with the numbers that were on the handwritten paper that I never received a copy of nor the Buyer’s Order that I finally received a copy of. Matt explained that in finance, they “move numbers around” so that the “client gets something for it” like when one bank will give a 5.9% interest rate and then they can get another bank to give a 4.7% interest rate, they “move numbers around” so that the “client benefits.” So I reiterated, “Oh, so instead of passing on the savings on to the client, you just find something else to charge them for, so that the amount of money they are charged for the car stays the same” and Matt said “yes.”

Then [redacted] arrived and I told him that the “Service Contract” listed on the contract was for $3,000 and that no matter how you sliced $4 per month for 24 or for 60 months, that it never amounted to $3,000. He said that the $4 a month I agreed to purchase the warranty for was actually “$4 less per month than the warranty I had already agreed to” and then he said, “What? You don’t want the warranty?? You better tell me now, before it goes to accounting.” He said that I bought the Vehicle “as is” and the only reason they were fixing the fluid leak was because I had purchased the warranty. Even though [redacted] told me that the warranty I purchased didn’t take effect for 30 days and that the dealership had it’s own 30 day warranty. [redacted] told me that in order to fix the fluid leak, it would cost me $1,500 because it was an oil pan gasket. My previous Honda Accord V6/EX was a year older than this Vehicle I purchased from Bell Honda and, before it was totaled in a car accident, it had a slow drip from the oil pan gasket and the honest shop I had always taken my previous Honda to, said that an oil pan gasket on a 2002 Honda Accord would cost only $350 to repair. So now, if I told [redacted] I didn’t want the warranty, I’d have to pay $1,500 to have the oil leak fixed that should have been discovered on their 17-point inspection or covered by the 30 day warranty I was told the dealership had. I later told [redacted] that maybe I wanted the warranty because apparently their "17 point inspection" obviously missed a few things but that I wanted the warranty for the $4 per month price that [redacted] sold it to me for and that I agreed to at the time of the sale.Desired Settlement: 1. I want the warranty for the agreed-on price of $4 per month for 24 months.

2. I want the $100 penalty/deductible waived when I have service performed under the warranty at a Honda dealership other than Bell Honda.

3. I want the CD player fixed.

Business

Response:

We are in receipt of the above referenced complaint for Ms. [redacted]. We apologize for the delay in responding to this complaint as we had several of the people involved with this customer out of the dealership for various reasons. We wanted to make sure we did a proper internal researching of the issues.It is my understanding that our General Sales Manager has contacted Ms. [redacted] and we have agreed to refund the full amount of the price of the warranty purchased. Ms. [redacted] is completely satisfied with this resolution.All of the paperwork to cancel this warranty is being sent to her today. (I believe we are scanning and emailing her the forms) Once received back, we will submit the cancelations and refund the full 100% price she originally paid.If there are any more questions or issues regarding this matter, I would ask that you contact me directly at ###-###-####.Sincerely,[redacted], Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me conside[redacted] the options offered to me by Bell Honda. I received the cancellation form from the company by email and have signed the form and emailed it back on April 24, 2015. I requested a confirmation that my signed form was received, but have not received confirmation. I have attached the signed form to this letter. It is my understanding that I will be receiving 100% of the cost of the warranty which is $3,000 and that I will owe nothing additional to Bell Honda and/or its affiliates, warranty company, etc. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On 4/24/15, I spoke with [redacted] who said he was the Sales Manager at Bell Honda. He apologized for the “misunderstanding” and stated that he would cancel the warranty as of the date of sale and give me a full refund of the $3,000. He said the check would be sent to me and that it would be made out to me and that I would owe nothing, I just needed to sign the form that he later emailed to me. After receiving the form, I immediately signed it per [redacted]’s instructions and emailed it back to him. On 4/27/15, I got confirmation from [redacted] that he received the signed form from me and forwarded it with instructions and that it was “all handled.” On 5/5/15, I received a copy of a check that the warranty company sent to the company my vehicle is no longer financed with in the amount of $2,572.43. I contacted [redacted] and send him a copy of the check to inform him that the check wasn’t made out to me, the policy wasn’t cancelled as of the date of sale, and the check wasn’t for the $3,000 he promised. On 5/7/15 I received a response from [redacted] that he was working on it. He had been in Washington on a fishing trip all week, but that he would get it fixed for me. He assured me he would get it handled. He said he would call with an update, but he never called. On 5/13/15, I contacted [redacted] again requesting status of my refund check. [redacted] said that I should have the check in my mailbox by the following Monday or I was more than welcome to come by Bell Honda and pick it up at the reception desk. I told him I preferred that he mail the check and I confirmed my mailing address. He said if I didn’t have it that following Monday, to call. On 5/18/15 I received a check from Bell Honda in the amount of $427.57. I contacted [redacted] and asked where the rest of the $3,000 refund was. [redacted] did not contact me after that. I tried to contact him twice again on 5/27/15. In Bell Honda’s response to my Revdex.com Complaint, [redacted] was listed as the Controller. The response said that if there were any further questions, to contact Mr. [redacted] at ###-###-####. I called and left a voicemail message for Mr. [redacted] on 5/22/15 at 1:28 p.m. and even spoke to someone at Bell Honda that said Mr. [redacted] was in the office that day and that he would either return my call that day or the next day, even though it was a Saturday. He never called. Today is 6/1/15 I left another voicemail message for Mr. [redacted] at 3:11 p.m. and have yet to hear from him. I am beyond frustrated with this company. I understand that mistakes happen but I am disappointed that [redacted] told me my check was ready when he KNEW it was only for $427.57. He never told me the remaining $2,572.43 would need to be refunded from the company I am no longer financed with because something got screwed up and the warranty company issued the refund check incorrectly. I still have not received the remaining $2,572.43 and nobody is returning my calls.

Regards,

Michele [redacted]

Business

Response:

We received Ms. [redacted]’s follow-up correspondence dated June 1, 2015. I spoke personally with Ms. [redacted] upon receiving this second complaint and discussed the fact that she had yet to receive her funds. We coordinated with [redacted] to get this money released and overnighted to Ms. [redacted] last week. I called Ms. [redacted] this morning to verify that she had received a check from [redacted], and she stated that she had. If there are any other issues that arise regarding this situation, I can be reached directly at ###-###-####. Sincerely, [redacted]Controller

This letter is to express my growing frustration with one of your many Honda Dealers here in Phoenix, AZ. I am referring to Bell Honda located at [redacted]. I am currently leasing a [redacted] as of October of 2013; I had a great experience in the showroom department. My frustration is with the Service Department at Bell Honda.
Every single time I have ever been in to the Service Department it has been a negative experience. When I leased the vehicle I was offered the Mechanical Protection Plan (MPP), which I purchased, which covers unlimited car washes, oil changes, etc., etc. Because I this, I would frequent Bell Honda’s Service Department on a weekly basis to take advantage of the free car wash, although Bell Honda is a good 20 minutes away from my home. With the ongoing poor customer service, I stopped frequenting the Service Department and am only going as needed for oil changes.
I am completely dissatisfied with Bell Honda’s Service Department; this is just a short list of complaints:
-Upon arriving, my average wait time to be greeted is 5-10 minutes, while I can see that the service advisors are just standing around
-Two out of three oil changes I have had done, the tire pressure light has been left on, on one occasion when I called the man who answered the phone told me to just “turn it off” myself.
-At my most recent oil change my car was left leaking oil, which fortunately I discovered a few days after the oil change
I have already spoken to the Service Department manager, [redacted], on two occasions and have seen no difference.
I am completely and utterly dissatisfied with Bell Honda’s Service Department. I dislike the fact that because I purchased the MPP I must continue to go there and service my vehicle.
I would NEVER purchase a car, or lease another vehicle from Bell Honda again, nor would I recommend or refer anyone to Bell Honda. I realize and understand that it is the Service Department where my problem is at, but the Service Department at Bell Honda gives Bell Honda as a whole a bad name.
I appreciate you taking the time to allow me to express my concern and frustration.
Please feel free to contact me.
Thank you.

The purchase of my 2012 Honda Pilot two years ago went about as smoothly as one would expect. However, since that time, I continue to be frustrated and downright angry with the number of telephone calls I receive to trade in my car for a new model. Granted, in the beginning I was interested in lowering my monthly payments, hoping to refinance the car at a lower rate. Yet, after being told that was not possible if I wanted to keep that same car, I asked not to be called anymore. I am very happy with my Pilot and do not want to trade it in for another vehicle, new or not. Doesn't seem to matter to the salespeople at Bell Honda. They must really be in love with my car. As the irritating calls to buy it back continue to this day, I wonder why they sold it to me in the first place. They had it in their hands first and yet let it go . . . how sad. Let it be known to the Revdex.com world out there that if you buy a vehicle from Bell Honda, get a commitment from them in writing that they will not harrass you in the future in order to get the car back from you. And, since I've already said "please" a number of times, let me just say again to the deaf members of the Bell Honda staff, don't waste your time anymore and "STOP CALLING ME!"

I leased my 2011 Honda Pilot in 2011, I still have one more year to go. First I was contacted by salesperson at my work, which I did not appreciate to be called at work. I was told that I can get out of the lease one year earlier in an exchange of a new car, the salesperson offered me such a great deals and wanted me to come to the dealership; I sad no. Then a week later on Friday October 18th I was contacted at work again by salesperson name [redacted] and telling me the same thing and wanting me to come there. I told him exactly how it will turn out, that I will come to them waist 3-4 hours and leave with nothing. Ok, stupid of me I made an appointment with [redacted] at 5:30 to come to the dealership and [redacted] assured me that they only need 30-40 minutes of my time to do an appraiser. Then his manager named [redacted] got on the phone and told me these pretty stories that it was hard to believe.

I arrived at 5:30 to the dealership, [redacted] comes and greets me, his is taking down my information and then they finally took my car to be appraised, then [redacted] said lets go out and choose a new car for you, I told him that I don't want to do that until I know for sure that you will take my car, give me the same deal and then I will choose what I like. He assured my again that I will get the same deal. His manager [redacted] comes in and playing all nice with me and telling me that I am not so upside down and lets go choose you a car. I told him that I don't want to do that and he assured that they need the stock number in order to calculate the deal for me. One hour later they are running around with no answers. I tell [redacted] that I will not sit here and waist my time and I told him the same thing on the phone, so he went to go tell that to the manager, Then [redacted], manager come in like one in a half hours later and said would you put money down and help him to get me the deal and I told him NO because I still have one more year to go and why would I put money down to get in a higher payment. [redacted], manager got my social security, went and ran my credit report, put an inquiry on my report, and made me sign a deal with 0 down and to get the same payment, and giving me the option that this is only for today deal, if I walk out I will loose the deal. After spending 2 hours, I told [redacted], salesperson that I have to go and can't sit here any more, he went and found his manager [redacted] shaked my hand and said I will work with numbers tomorrow and call you back. By the way they tried to force me to go with 4 WD which I did not want in the first place.

Next day on Saturday I waited all day and no one called me, I called in the evening and asked for [redacted], salesperson but he was no available so I left a message for him to call me back. He nor his manager called me back so on Sunday I called again and asked for [redacted], I told him how disappointed I was with them, and what kind of manager telling his client all the stories, then assuring that he would call back and as of today Tuesday, October 22 no one has called me back. They ran my credit, which my score dropped now for the nonsense inquiry and they wasted my 2 hours of my time.

Really disappointed because they are the one who brought me there, they lied to me, their service is terrible. I wish I had never came there at the first place. They need to learn how to call back their clients.

[redacted] was an excellent sales person.
It was a pleasant experience at Bell Honda

Robert J[redacted] is my guy! I have purchased 3 [redacted] from Bell Honda and Robert has sold me 2 of them.
He is a pleasure to work with always!

Review: Went in on February 8th with questions about purchasing a vehicle. I came in on a [redacted] which when I was I had purchased from them a year and a half ago. During that experience a year and a half ago I had a similar situation happen but fortunately I caught it before it was done, but that is not concerning that situation. Today I went through the whole process and they told me that they appraised my vehicle at 3,000 dollars which is 3,000 dollars less than what [redacted] was saying it was worth. They said it was a temporary quote until they drive the car. They told me they would be able to come back with a more accurate number once it was said and done. I got distracted I was working with three people, and then a fourth at the end of the day. One person kept coming by to help me he was a very kind Gentlemen; his name was [redacted], and another of [redacted] who also was helpful. They were going back and forth and then I had [redacted] who came and told me a couple of different things. First thing was an extremely inflated price of what I was looking at, I told him that I was not interested. He then came back with a piece of paper with scribbles on it with a Blue Marker with numbers of some sort. After that we went back and forth and told me in order to continue I had to give him my card for him to hold. Which I see now was a ploy at keeping me there and makes me feel like I couldn’t leave.

We then continued to converse and we had come to some sort of agreement, and then we went to the back with the Finance Manager [redacted]. We were in the back he kept talking to me relating with me telling me a story about this and that, ultimately distracting me which is my own fault, and then placed this contract in front of me, and started selectively going over different things on the contract. [redacted] had added insurance for life and disability, gap insurance, and a service contract on there. All these optional items that he was making them sound like if they were mandatory. During this time I spoke heavily about a Graduate Rebate they offer for students who have just graduated from college. They told me I was eligible and that it was applied. I signed away, stayed up all night because I felt uneasy and felt discomfort in the situation and felt like something was wrong, and they were not being honest with me. Immediately called back and I was back in the next morning at 9am the next days, less than12 hours since the purchase. I explained to them that I wasn’t cooling off and I wasn’t trying to get out of the deal that I signed. Made it clear with them, but everyone was so hostile and was not listening. Finally I spoke to [redacted] Patch who was a friend of a family member. We spoke for a while and we went back and forth and he told me about how certain things were recommended to have like a warranty for a life and disability, and a service contract but they are not required then told me about how he purchased one for his truck after his AC went out. Waited for [redacted] to speak to him but he wasn’t in, was supposed to call me and never did. I called back and he answered and said that he had done the canceling as requested but needed me to come in. I told him I’d go in when I was off. I waited till he finished patiently after I got off work.

I finally got to speak with him. During my time in here the atmosphere was different, everything was tense, I was definitely on my edge because I felt like I got ripped off so I wasn’t very lively. He also felt really nervous during this time for whatever reason drank like 3 water bottles during my time in there opposed to when we first spoke and he didn’t even have one, almost like a nervous habit unrelated but seemed odd to me. We went back and forth and he presented me with a new Contract revised, with a different interest rate than the agreed on before. Higher than before and said that since I cancelled the insurance my rate went up, as it was a reason why my original rate they had given me. Weirdly enough when I asked who was financing me they said either [redacted], or a Credit Union and he didn’t know who it was. In the credit insurance fine print it also states "Your Decision to buy credit life insurance and credit disability will not be a factor in the credit approval process." Which he didn’t show me and seemed to tell me otherwise. At this point I felt really pressured as [redacted] was getting aggravated and defensive every moment I sat there. I kept asking him about the Service Contract and I asked him if I had to buy that. He said it was a part of the deal, and said I had no questions about that. Told me he was 100% percent sure that I couldn’t leave today without it. I asked him if he could show me where it said that, and he showed me just a brochure and would just tell me over and over that it covered my car. Although the first time I asked him if he could show me in the contract where it said that he said gladly, but then after we got to that point he seemed to be tell me that he never said that. Then when he couldn’t show me is when the hostility began. I asked him to also show me what it covered and he said he didn't have that information. Finally he told me that the amount in the service contract was itemized further and said some went to the costs of repair of the vehicle when it came in and the rest to the actual provider. When I asked him to show me that he said it didn’t exist. During this time [redacted] made a comment that was pretty rude, he said he could ask Patch if he could get the service contract removed and give me a higher interest rate and make the price of the car go up if I wanted, pretty much threatened to increase the price of the car. Then proceeded to say, no that would never happen, and nobody with any thoughts would ever even agree with that. Then said “you weren’t actually thinking about it right?” Then rudely laughed. So I asked him why he said that and told him it wasn’t funny or a time to be talking like that, then he responded I thought you and I could joke and make comments like that.

Then we got back to talking about the contract to me it seemed like it was open since he asked me to resign it with the new interest rate and when I asked him if it was open right now he told me that it wasn’t open, which confused me because if there was a new interest rate on the paperwork then how could it not be opened for revisions. He insisted it wasn’t open and said the contract was in place, and was just being revised for that removal of insurance. He then also said that now I was getting a plan that didn’t have a prepayment penalty, and stated that my previous one did. After checking on the other one it turns out that the old one also didn’t have a prepayment policy, which was when I signed the contract was because I believed him about the previous contract.

I began to ask him more questions about the contract and asked him why they had quoted me only 3,000 dollars for the car I had traded in which was a [redacted] with 124,781. I asked him why it was quoted so low, and he said well If I am honest with you at 125k miles the car is worth what it is worth, and wouldn’t be worth anything more than 3,000 dollars. I am now online because I didn't believe what he said and now they have listed my old trade in for 12,995 for their internet price. Which [redacted] Patch guaranteed is lower than his employee pricing. Other thing is somehow the car has gone up in cost since I purchased it and they sold it to me for about 12,500 right around there with 35k less miles. Which just leads me to believe that they ripped me off on my trade in appraisal and actually did not appraise the vehicle or they will be ripping off the next person by overcharging them on a vehicle that they told me "It's worth what it is" at 3,000 dollars. Finally, I had requested to get my license plate back and I wasn't even able to get that back.

I went in and asked nicely to talk to someone about the situation the day after and they were just so hostile against me saying that I was cooling off and could not cancel the contract its self. I never went in to cancel the contract I just asked them to be honest with me, and during my time under pressure and speaking with several different employees it just showed me how much they were lying and tripping over their own lies. Furthermore, I contacted MPP which is the organization that has my service contract and asked them about their service contract and they told me that in no way do they require anyone to have the Service Contract, which [redacted] had told me it was 100% necessary. The gentlemen with MPP told me if I give it some time for the information to get over to him I would be able to just get back in contact with him and cancel the service myself.

When it comes down to it, I am Upset because I feel as the Dealership has not been honest in the way they have been treated me. Telling me one thing when it was really another thing going on. They have forced me to purchase certain things that were optional and not necessary and that I have full control whether if I have them or not. Changed the Interest rate on my loan after I canceled one of the products with them. Finally did not give me an accurate appraisal for my trade-in and instead took advantage of the trust I had instilled into what I thought was a business who was respectful as I was recommended over by a family member.Desired Settlement: I want some honestly from the Dealership. I wasted my two days off work there, over 7 hours of my time that I hardly have to myself. I want them to properly appraise my vehicle, and give me a reasonable amount for it, especially if they are turning around and offering such a high amount on my old car after they told me it was pretty much worthless. I’d like 60% of the asking price that they have online because I know they still have to make some money off the vehicle. I’d like an apology and admittance of any of the wrong doing from the dealership.

Business

Response:

[redacted] We are in receipt of the complaint filed by [redacted] onFebruary 12, 2105 and have researched the matter fully. Our General Sales Manager has reached out to [redacted]directly in regards to his complaint and we have resolved his issues. The two main ones being his service contractand the value of his trade. We haveagreed to redo the contract for [redacted]’ vehicle purchase and exclude theservice contract. Additionally, it wasexplained to [redacted] how the value of his car was arrived at. He was also shown that his trade would noteven be able to be “retailed” by our dealership because so many repairs wouldbe necessary to bring it up to saleable standards. It is our understanding that [redacted] is completelyagreeable with the outcomes and resolutions that we provided him. If there are any further questions concerningthis matter, I can be reached directly at [redacted] Sincerely, [redacted]

Review: Over the course of the last 2-3 years I've been receiving regular, monthly and sometimes weekly calls to my CELL PHONE from Bell Honda about trading in my 2011 Honda CRV and lowering my payments. I have repeatedly told the sales people calling that I am not interested in any of these offers, that I am keeping my vehicle and to please have my phone number removed from their calling list. I've also occasionally been called about a 2009 Honda Civic that I no longer have and actually traded in for my CRV to Bell Honda, asking if I want to trade the Civic in. I've told them repeatedly I don't have it any more and to stop calling me. Sure enough I get a call again the following week with the same pitch and a different person. I've gotten to the point where I don't answer most of their calls, but regardless, I've asked them to stop calling and they continue. This needs to stop and I will never return to Bell Honda for another purchase because of thisDesired Settlement: I do not want to be contacted any more by Bell Honda about anything. I've purchased my vehicle from them 3 years ago and I am no longer willing to do any business again with them. I want them to leave me alone.

Business

Response:

Revdex.com Complaint # [redacted] – [redacted]

We are in receipt of Mr. [redacted]’s complaint dated April 26, 2014. We apologize for any inconvenience that Mr. [redacted] encountered with our sales follow-up calls. As of today, I have removed Mr. [redacted] from both of our customer relations databases.

If for any reason, Mr. [redacted] receives another call from Bell Honda, I would ask that he please contact me immediately with the name of the caller so that the proper disciplinary action can be taken against that individual.

I can be reached directly at [redacted].

Controller

Review: I purchased a used 2001 Honda CRV from Bell Honda on 08/10/2013. I was sitting in the wait room, while the salesman drive the 2001 Honda CRV to me for test drive.

The salesperson went through the car condition with me and tell me the car has no problem. The salesperson only provide me with verbal guarantee and carfax to show the car is good. I requested for a Honda maintenance checklist, but it was not provided to me.

On 11/09/2013, as I was driving long distance on highway for the first time after purchasing the car, the white smoke came out of the engine.

I had the towing company brought my car back to the Bell Honda.

The service department staff "drive" my car to the back for inspection, and told me the radiator was cracked.

They requested for a 700 fix, I agreed with a handshake.

3 hours later, I contacted the service department staff, he told me that the engine gasket was blown as a result of the cracked radiator, the car could not start up after they replace the radiator and they were working on a quote.

On 11/11/2013, I had my friend went to the dealer on behave of me to understand the situation.

The staff told my friend that Honda has record showing the buyer of the car was informed "the car had a cracked radiator upon purchase" on 8/10.

That is not true, no one informed me about the cracked radiator, I have two friends who went to the dealer on 8/10 with me and they didn't hear about the cracked radiator either. In addition, the cracked radiator is not mentioned on any of the document that is printed out for me to keep.

It is impossible for me to drive away a car knowing that it has a cracked radiator without asking for repair first.

The dealer was aware of the car's condition yet hide the fact that the car had problem when selling to me, or the salesman was not aware of the car's situation due to Honda's internal communication error.

The only reason I buy a car from the dealer instead of a private owner is because dealer will perform a maintenance check and fix everything before selling to customer (or at least provide the service of repair option in case of wholesale event).

For people like me who do not know much about the car can only rely on the profession of the dealer to do the inspection.

It is unfortunate that Honda did not handle this business professionally and sell me a broken car without noticing me. The overheating engine as a result of the cracked radiator can leads to explosion and have me injured or killed as a result.

It is unfortunate that Honda only cares to cover themselves with paperwork like "Delivery confirmation and acknowledgement". I hope by filling a complaint at Revdex.com can escalate the attention of this misconduct business with Bell Honda and the Honda USA headquarter can address this business in a fair method.Desired Settlement: I want Honda to take the full responsibility to fix my car.

The engine is damaged because they sell me a car with cracked radiator without informing me. So there is no reason to charge me for the engine repair.

In addition, the car could be start-up and driven when it arrived Honda, however, it could not start up after they replaced the radiator, which is suspicious and unacceptable.

Business

Response:

Response to complaint # 9819360 – [redacted]

We are in receipt of Mr. [redacted]s complaint dated November 26, 2013.

We are puzzled by the timing of the complaint and the fact that he filed one with the Revdex.com. Prior to his filing date and in subsequent appointments and discussions with him, we had agreed to completely repair the issues that occurred with his vehicle.

We consider this matter to be resolved and would ask that it be removed from our records, as we stated, we came to an agreement with the customer before the complaint was even filed.

If you have any questions, please feel free to contact me directly at ###-###-####.

Sincerely,

[redacted] Controller

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] I filed the complaint on 11/26 afternoon and my friend who is representing me in the communication with Honda received a call from Honda on 11/27 afternoon where Honda claimed that it will take full responsibility to fixed my car. We did accept the resolution provided by Honda over the phone on 11/27 afternoon.

I find that the resolution provided by Honda satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We purchased a car for our teenage daughter from Bell Honda. We receivied the Pre Owned Honda Certification as well as a CarFax Report. My daughter was in a collision when another car ran a red light. To our surprise when the car was sent for repair, we were notified by the repair shop that the car had been a a collision before. The body shop confirmed this because there was no VIN on the drivers side door - one of the firs things listed on the Honda Pre Certification Form (which was checked). Bell Honda did take the car back but it was not easy and they were not sympathetic. Now after four years and multiple requests, they continue to call me. I have asked them politely, got upset with them, faxed them and guess what they think I want to do business with them. Today, I am sending another fax to their manager along with the FCC Rules on harrassing phone calls. I want nothing to do with Bell Honda.

I was put in touch wit [redacted] at Bell Honda by a friend , who had previous experience at Bell Honda with [redacted] buying a car.My friend had been talking to me for over a year to go to Bell Honda and talk to [redacted]. I was very apprehensive about going in and buying a car. As soon as I talked to [redacted] those apprehensions went away. He was very easy to talk to and addressed some of my concerns. He asked if we could come by the dealership. He had asked me what kind of car I wanted, the specifications, and color . He said he would have one waiting for me to test drive when I got to the dealership. My friend and I went by the dealership. He is a man of his words. The car was waiting for me to test drive. [redacted] was a great salesman. He has a great attitude which helped alot with my apprehensions I had. I never thought I would be able to get a Honda Civic , at a great price and a great percentage rate. Thanks [redacted]!! I love my car!!. Also a shout out to [redacted] in finance that with easy going attitude and straight to the point approach even made me a bigger fan of Bell Honda. Thanks to the both of you for my great buying experience at Bell Honda.

Excellent experience

Review: BELL HONDA IS A VERY DISHONEST CAR DEALERSHIP, I MADE A PURCHASE ON 3 SEPTEMBER AND SPOKE ON 4 SEPTEMBER WITH NO LUCK, I HAVE SENT MESSAGES ALONG WITH PHONE MESSAGE REGARDING THIS AGREEMENT. I TRADED IN A 2014 [redacted] TO GET BETTER GAS MILEAGE BECAUSE I DRIVE TO PRESCOTT EVERDAY FOR WORK, PAYMENTS ON THE [redacted] WAS 192.00 GAS WAS ABOUT 130.00 WEEK, FILLED [redacted] 3 TIMES A WEEK. I WAS ROPED INTO THE CIVIC, SUPPOSEDLY THIS WAS GOING TO RUN ME LESS A MONTH I AM NOW PAYING 400.00 IN CAR PAYMENTS WITH GAS AT THE SAME WEEKLY RATE. TERMS WAS SUPPOSED TO BE MORE THAT 36 MONTHS AND THAT IS INCORRECT, I ALSO WAS TAKED INTO A MAINTEANCE PLAN WHICH I WAS TOLD I CAN CANCEL HONDA FINANCE TOLD ME THAT IS NOT TRUE. I HAVE ASKED FOR THE GM ROBBY MOTZ TO GET BACK WITH ME AND THAT HAS NOT HAPPENED. DO NOT BUY A CAR FROM BELL HONDA THEY ARE A RIP OFF AND NOT HONEST AT ALL THIS IS THE FIRST PLACE I AM POSTING MY REVIEW AND I WILL NOT STOP THERE UNTIL I GET SATISFACTION FROM BELL HONDADesired Settlement: I would like to turn the [redacted] back to the dealership, payments are two high. I was only paying 192.00 with the [redacted], along with gas per month total cost $592.00 I wanted to stay in this ball park, I am now paying $400.00 month for car payment, [redacted] and same price in gas, total per month $800.00. The dealership was very dishonest.

Business

Response:

Response to complaint # [redacted] – [redacted] We are in receipt of the above referenced complaint from [redacted]. Since that time, our GeneralSales Manager, [redacted] contacted and had [redacted] come into thestore. Her deal was restructured to herliking with all issues and questions she had being answered and handled. She has also stated to us that she would be “pulling”her complaint from Revdex.com due to how we handled the situation for her. If there are any further questions concerning this matter,please do not hesitate to contact me directly at [redacted] Sincerely, [redacted]Controller

Review: After purchasing my car from this dealership, my parents came the same day and purchased a car. My sales person told me I would be receiving a check in the mail for the referral. 2 months later and I have received nothing. No one returns phone calls and no one cares to help once they have your money. I have bought from bell honda twice, unfortunately there won't be a third. Perhaps I should have looked here first and just avoided the awful customer service all together. My problem is not that I need the money, but that they need to stick to their word and do what they say they are going to do.Desired Settlement: I want a check cut that I can pick up from the dealership.

Business

Response:

Response to complaint ID# [redacted] – [redacted]We have read the complaint filed by Mr. [redacted] and apologize for the fact that no one returned his phone calls or resolved his issue.Although our normal referral amount is $100, we will be cutting a check to Mr. [redacted] in the amount of $250. Per his request, we will make the check available to him at our front reception desk where he may come in and pick it up. We, again, apologize to Mr. [redacted] and hope that will resolve the issues he has with Bell Honda.If there are any further questions, please do not hesitate to contact me directly at ###-###-####. Sincerely,[redacted]Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Do not purchase a Honda from this dealer unless in two years time you'd like to be called weekly to trade in your car or refinance it. Being polite doesn't work they just keep calling.

General manager [redacted] - I am keeping my promise to post negative feedback since you will not put a stop to the weekly calls!

I bought my car over a year ago from Jake and everything was awesome. I visited the dealership several times, and each time Jake was excellent. It was definitely nice being that he treated with me the courtesy that no other dealership showed me. Overall excellent experience. Also Jake loves Starbucks if you want to get extra brownie points!!!

Recently purchase a 2015 Honda at Bella Honda. Trey R[redacted] assisted me, I appreciate his experience and professionalism.

Bell Honda is amazing once again! Especially my service guy, Steve E. Steve is awesome and always helpful! He's professional, very friendly, and always knows how to make my car the best it can be. He is who I will always go to when I have to come in!

Review: Customer Service/Sales continues to call my phone number after being asked to be removed from their calling list numerous times per day. They now call asking for random people and pretend like they have the wrong number.Desired Settlement: I wish for the calls to stop.

Business

Response:

Response to complaint# [redacted] – [redacted] We are in receipt of the complaint filed by [redacted]dated December 10, 2014. A search of our Customer Relations database based on thephone number provided by [redacted] on his complaint, yielded one record. That record has been completely deleted fromour system. If [redacted] were to receive any more calls from BellHonda, I would ask that he please notify me immediately so that we candetermine who is making the calls and take the appropriate disciplinaryaction. I can be reached directly at[redacted] Thank you [redacted]Controller, Bell Honda

Review: We started bringing our 2004 Acura MDX to Bell Honda because they promised that they could do Acura authorized repairs at cheaper labor rates. In April 2014 I brought my MDX to Bell Honda for an unrelated repair and they informed me that my rack & pinion steering was leaking, failing, and it would be too dangerous for me to keep driving the vehicle. I paid $2000 for the repair and within a few days a loud grinding noise started coming from the vehicle and the power steering completely failed. When I returned the vehicle to Bell Honda we learned that they used "after market" parts to do the repair instead of genuine Acura parts. Bell Honda refused to fix the part correctly, unless we spent another $1400 for a genuine Acura part, and would only install another "after market" part at no additional cost. So Bell Honda installed another "after market" part and the vehicle still makes a grinding, winding noise when steering. It's still difficult to steer, plus you can feel the vehicle pulling when steering to the left, and stuttering when steering to the right. The rack & pinion will have to be replaced again for the 3rd time. None of these steering problems or sounds existed when we first brought it to Bell Honda. So all this hassle because they didn't want to fix the vehicle correctly the first time with a genuine Acura part. We complained to Bell Honda several times and even attempted to have Service Manager [redacted] escalate to his boss when we were never called back.Desired Settlement: We want the Acura MDX fixed correctly with a genuine Acura part like it should've been the first time at no additional cost to us.

Business

Response:

Response to complaint # [redacted] – [redacted]

We are in receipt of Ms. [redacted]’s complaint dated May 6, 2014. We apologize for the issues she had with the repairs done to her vehicle and any misunderstandings that might have occurred as to what type of parts were being used initially.

Our service advisor, [redacted], will be contacting Ms. [redacted] today, May 8th to schedule a time for her repair. All genuine factory Acura parts will be used in lieu of any third party or aftermarket brands.

We hope that this will completely satisfy Ms. [redacted] as to the service repairs to her 2004 Acura MDX.

If there are any further questions regarding this matter, I can be reached directly at ###-###-####.

Sincerely,[redacted]

Controller