Bell Honda

Horrible experience... stay away, harassment on the phone calls, scam warranties and rip offs abound. Will never shop here again for a car.

Review: We started bringing our 2004 Acura MDX to Bell Honda because they promised that they could do Acura authorized repairs at cheaper labor rates. In April 2014 I brought my MDX to Bell Honda for an unrelated repair and they informed me that my rack & pinion steering was leaking, failing, and it would be too dangerous for me to keep driving the vehicle. I paid $2000 for the repair and within a few days a loud grinding noise started coming from the vehicle and the power steering completely failed. When I returned the vehicle to Bell Honda we learned that they used "after market" parts to do the repair instead of genuine Acura parts. Bell Honda refused to fix the part correctly, unless we spent another $1400 for a genuine Acura part, and would only install another "after market" part at no additional cost. So Bell Honda installed another "after market" part and the vehicle still makes a grinding, winding noise when steering. It's still difficult to steer, plus you can feel the vehicle pulling when steering to the left, and stuttering when steering to the right. The rack & pinion will have to be replaced again for the 3rd time. None of these steering problems or sounds existed when we first brought it to Bell Honda. So all this hassle because they didn't want to fix the vehicle correctly the first time with a genuine Acura part. We complained to Bell Honda several times and even attempted to have Service Manager [redacted] escalate to his boss when we were never called back.Desired Settlement: We want the Acura MDX fixed correctly with a genuine Acura part like it should've been the first time at no additional cost to us.

Business

Response:

Response to complaint # [redacted] – [redacted]

We are in receipt of Ms. [redacted]’s complaint dated May 6, 2014. We apologize for the issues she had with the repairs done to her vehicle and any misunderstandings that might have occurred as to what type of parts were being used initially.

Our service advisor, [redacted], will be contacting Ms. [redacted] today, May 8th to schedule a time for her repair. All genuine factory Acura parts will be used in lieu of any third party or aftermarket brands.

We hope that this will completely satisfy Ms. [redacted] as to the service repairs to her 2004 Acura MDX.

If there are any further questions regarding this matter, I can be reached directly at ###-###-####.

Sincerely,[redacted]

Controller

Review: Customer Service/Sales continues to call my phone number after being asked to be removed from their calling list numerous times per day. They now call asking for random people and pretend like they have the wrong number.Desired Settlement: I wish for the calls to stop.

Business

Response:

Response to complaint# [redacted] – [redacted] We are in receipt of the complaint filed by [redacted]dated December 10, 2014. A search of our Customer Relations database based on thephone number provided by [redacted] on his complaint, yielded one record. That record has been completely deleted fromour system. If [redacted] were to receive any more calls from BellHonda, I would ask that he please notify me immediately so that we candetermine who is making the calls and take the appropriate disciplinaryaction. I can be reached directly at[redacted] Thank you [redacted]Controller, Bell Honda

Was very happy with [redacted]. He treated me with respect. He has followed up several times making sur I am happy with vehicle. This was my first Honda and I love it.

Leased a 2016 Civic. Great experience. Sales manager Omar M[redacted] helped me through the process very professionally. Great team.

I have purchased 3 vehicles at Bell Honda and have been completely satisfied every time. I liked their service so much that when my wife wanted a non-Honda product I let them know, and the General Manager found us exactly the vehicle we wanted and brought it in for us. I new exactly what the price was upfront and there were no surprises! I even like how they make car buying fun by having customers ring their huge bell on the showroom floor and everyone claps for you.

I had a very good experience. Robert G[redacted] was a great help.

Review: Bell Honda (BH) will not stop calling me to try and purchase my vehicle. Six months after I purchased a vehicle from them in 04/2012 I started to receive calls about their buyback program. Initially I told them that I was not interested so they stopped calling, for a little while. Then a few more months go by and the same deal is being offered by someone different. I tell them I'm not interested and they stop, for a little while. Currently, BH has called again to offer the same never ending great deal where they are "in need of my Honda." But this time they don't stop calling I've received calls as early as 7:30 am till late at night when I'm eating dinner. I've called back and told Mr. [redacted] to stop calling. He assured me that the calls would stop and gave me Mr. [redacted]'s (General Service Manager) name if something were to happen. For a week I think the calls did stop but I'm starting to receive them again. I called back today and was given the run around. The salesman ([redacted]) that I spoke with said there were zero comments under my profile about, do not call. So I asked to speak to Mr. [redacted] but of course he was not available.Desired Settlement: I would like the contact information for someone above the General Manager that is going to take care of this problem. The owner of the dealership or an actual person at Corporate that can take some action on this problem because it is obvious that the problem will not be fixed internally.

Business

Response:

Response to complaint # [redacted] – [redacted]. ([redacted]) We are in receipt of the above complaint. In searching both of our customer databases, the customer’s last name was obtained (via the phone number listed on the complaint). We have deleted Mr. [redacted] from both of our databases. We apologize for any inconvenience this may have caused. Bell Honda adheres to and takes the “do not call” policy seriously and takes the appropriate action against those employees who do not follow the guidelines and processes we have established. I would ask Mr. [redacted] if he were to receive any further calls, to please get the name of the caller and call me directly with that information so that disciplinary action can be taken as needed. I can be reached at ###-###-####. Sincerely, [redacted]Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I've had salesmen calling me about trading in my vehicle in 2010 .It's been 4 years now and the sales / trade-in calls have not stopped. I've asked nicely for them to take me off their lists, I've asked not-so-nicely, I've threatened to file [redacted] harassment charges. I've been "promised" hat my name is removed from their lists..AL of their list.

They are using my wife's and my cell phone minutes as we don't have land lines.Desired Settlement: That the Management of BELL HONDA will realize that their inability to delete a number from solicitation may and in my case WILL result in escalating civil action (small claims court for my phone minutes, or [redacted] complaint) on my part and that this attempt to get their attention will make them delete my number, [redacted], ending in [redacted], and [redacted]'s, ending in [redacted], for ALL ETERNITY.

Business

Response:

Response to complaint # [redacted] – [redacted] and [redacted]

We have reviewed the complaint filed by Mr. [redacted] on February 19, 2104 regarding the phone calls being made to solicit business. We apologize for any inconvenience that this may have caused him.

We have done both name and phone number searches in both of our customer database management systems and have deleted all records applicable to Mr. and Mrs. [redacted]. Before deleting, the phone logs indicated that there were two calls made to the phone number in 2014 and there were previous calls in mid – 2013. The no solicitation rules are taken very seriously at our dealership and we would ask Mr. [redacted] if he is contacted again, that he obtain the name of the person calling so that we can take the appropriate disciplinary action. I can be reached directly at ###-###-####.

Thank You.

[redacted], Controller

Bell Honda

It was truly a pleasure to deal with the team. I got the car I wanted and they moved heaven and earth to make it happen.
When you visit the store, ask for Roy!

I highly recommended this car dealership to people who asked me where I got my vehicle. [redacted] was a great help! He answered any and all questions I had and made me feel comfortable in my decision and not pushed into it. He was very very nice and helpful. I want to thank all of the staff that helped me that day including [redacted] in finance, he was a great help as well. Thanks again, and I am very happy with my new Honda Civic.

Truly outstanding experience! Excellent customer service! Impressed from the start- all staff members were friendly, attentive, knowledgeable, professional, eager to accommodate, and showed great attention to follow-through.

buying my new Honda Accord at Bell Honda was the best experience ever. I was highly impressed with [redacted]. Truly a very professional Sales Representative who listened to my needs and made sure all my questions were answered. He followed up with several phone calls after the sale making sure that I was happy with the car and if I had additional questions. I felt very relaxed at Bell Honda. All the Sales Staff was very friendly and made feel like I came to the right place-and it was the right place to buy my beautiful Honda. Without hesitation would I recommend this Dealership to my friends or anyone who is thinking of buying a car. Thank you [redacted], I will be back someday to buy another car from you, [redacted]

This morning I received a call from Andrew in the lease department. He was insisting that I come in for some reason. I politely declined and said no thanks. He continued on and said I was supposed to and pushing the issue. I said no thanks have a good day and hung up. He immediately called back and started again I told him not to call me again or I would consider it harassment. He said call 911 then.
I have had previous experiences like this with them but not to the point that they call back and harass me.
I will never do business with this place again, nor will I ever recommend them. I will also be contacting Honda of North America to report this location.
Having spent the kind of money I have with them I deserve better service.

This review is of [redacted], Sales Consultant at Bell Honda, [redacted]. I HIGHLY recommend this young man!
[redacted] was so patient with me while I asked numerous questions. Not only was he professional, but curteous as well. He strived hard to work within my "perimeters" on buying a vehicle. Which he did succeed! [redacted] was also personable and genuine. I was very fortunate to have him as my Sales Consultant. I would recommend him to anyone! Great experience!!

We had the BEST experience at Bell Honda. The customer service was great, prompt and efficient. We will never go anywhere else!

Review: I was just in today getting my Accord serviced today. After my "Service Specialist", Josh told me about everything that was "wrong" with my car, I decided that I was going to get a second opinion on what really needed to be done with my car. He told me that the transmission fluid needed to be replaced, the /ac filter and the engine filter needed to be replaced. So, I took it to another dealership tonight, because I do not trust any word that comes out of his mouth. And when I did this, it was determined that the engine filter needs to be replaced because on the last oil change the Bell Honda has done, they put too much oil in my car. So, after I told them that they had JUST replaced it no more than an hour go, they checked my oil levels in my car. And guess what?! They OVERFILLED it AGAIN by over 1 and a half quarts of oil. So not only a simple engine filter need to be replaced, but Bell Honda service technicians are RUINING my engine on my 1 year old car. So needless to say, I'm extremely livid.Desired Settlement: I want it fixed.

Business

Response:

Response to complaint # [redacted] – [redacted]

After reading the complaint filed by Ms. [redacted], we are sorry and apologize that she did not have a positive experience with our service department. We would like to, however, address some of the issues she raised.

First, it is apparent that Ms. [redacted] does not like to bring her car to Bell Honda for service, She states that “she does not trust a word that comes out of his mouth” when referring to our service advisor. She also states that the advisor reviewed with her the items that were “wrong” with her vehicle. As we do with every customer, an overall inspection is done to every vehicle that crosses our service drive as a courtesy to our customers. This inspection/review includes items that are not only “broke” or determined to need immediate attention (such as safety related items), but also services that are “recommended” based on either the physical inspection or time and mileage since last service. It is always within the customer’s right to refuse any or all of these recommendations as it is also to take their vehicle to another repair facility.

Second, it is possible that the oil level was high when changed. Given this, however, it is very unlikely that the level was as excessive as was told to Ms. [redacted] by her other repair facility. Additionally, it would be literally impossible for just an overfill situation to cause the issues she describes. Again, Bell Honda may have indeed overfilled the oil level to some degree, but we believe the “damage” and repairs that this second facility expressed to Ms. [redacted] were simply a “sales tactic” in an attempt to steer her away from doing service with us.

Based on her complaint, it is unclear as to whether further repairs were done to her vehicle by the second repair facility or not. Bell Honda would be happy to re-examine Ms. Breelove’s vehicle and correct any repairs that would be needed in regards to oil levels and filters she referenced. If she has already had these items corrected, we would be happy to examine the invoice from the other repair facility and possibly refund her any money for services that were not provided by us satisfactory.

If there are any further questions regarding this matter, I can be reached directly at [redacted]

Sincerely,

[redacted], Controller

Review: I ordered an incorrect part ([redacted]), returned it, and was told I would be given a refund. I waited. I e-mailed. No refund.Desired Settlement: $32.99

Business

Response:

Response to complaint # [redacted] We are in receipt of this complaint dated February 24, 2015. It would appear that this complaint has somehow “duplicated” itself in the system. This same complaint and complaint number was received by us on February 2, 2015 and responded to and handled on February 6, 2015. I have verified with [redacted] that he has received his refund check and has cashed it. He also stated that he has attempted to go back into the Revdex.com site and retract his complaint against us. Unless there is another issue, which [redacted] did not mention during our conversation, we are considering this complaint resolved. Additionally, we would like to make sure that this “duplication” of the same complaint does not count against us in any way, in terms of our Revdex.com rating. If you have any questions, I can be reached directly at [redacted] Controller

Review: Bell Honda was to refund me the alarm that was purchased for my car. I contacted [redacted], and the General Manager. The GM was friendly and apologized for their delay... My paperwork shows this should have been canceled and refunded back on 10/22/2013. My emails to [redacted] were ignored, [redacted] was rude when I went in to discuss, and the GM said he would take care of it. They said my credit union would be sent a check.mits been another five months and the alarm has not been refunded. I did get the GAP coverage refunded by [redacted] but Bell Honda continues to drag their feet. Please help me!Desired Settlement: I would like the alarm refunded to my credit union, the amount of $615.00 in addition to a 6.5% interest rate I have been paying on that charge monthly for the past 10 months. In addition, I would like $500 sent to me for my time and displeasure during this ordeal. Bell Honda needs to make this right as I have all the documentation showing this should have been refunded in October 2013.

Business

Response:

Response to complaint # [redacted] – [redacted]

We are in receipt of the complaint filed by [redacted] regarding the purchase of an alarm with his 2011 [redacted]. We apologize for any delays in having resolution with this issue for him, however it is rare that we would ever refund an alarm in the manner described as this is equipment that is “hard added” to the vehicle and activated. [redacted] makes no claim that the alarm is not working or has in some way become inoperative. We have attached copies of the paperwork for the vehicle purchase clearing showing the purchase of the alarm, as well as the activation slip for the alarm – both signed by [redacted]

Even given these facts, Bell Honda will be issuing a check in the amount of $615 directly to [redacted] to be applied to [redacted] vehicle loan. In his complaint, [redacted] also mentions additional interest and monies to be paid to the credit union and himself. These we are not willing to do. Again, the refunding of an activated alarm is something the dealership will not ordinarily do, because of the type of product that it is vs. “coverage” such as a service contract or the like. For his inconvenience however, we will be sending a $150 gift card directly to him (via certified mail) at the address listed on his complaint.

We hope that these remedies will satisfy [redacted] and his issues. If there are any further questions concerning this matter, please do not hesitate to contact me directly at [redacted]

Sincerely,[redacted]Controller

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I went into Bell Honda last week and [redacted] assistant, listened to my concerns as well as reviewed the letter that was provided by [redacted] to the Revdex.com. She had a mechanic look at my car and concluded that there was no hard install of an alarm on my car. This was the third time that a mechanic from Bell Honda looked at my car and determined, there was no alarm installed on my car.

I have gone round and round with this issue and Bell Honda still does not take responsibility for their mistake. The response provided is not acceptable. I would like a formal apology in writing indicating there was no "hard installed" alarm on my car, their lack of customer service this past year year in trying to get this resolved, and lack of follow up to this complaint. Why do I have to go through all this for a mistake that was brought to their attention in October of last year? A $150 gift card to Bell Honda is not acceptable and needs to be reconsidered.

Attached is the cancelation contracts as well as the emails to [redacted] that went unresponded too.

Regards,

Business

Response:

My Assistant Controller, [redacted], did meet with [redacted] on a day that I was not in the office. It was physically verified at that time that an alarm had indeed, not been physically installed. We do apologize to [redacted] for this error and mix-up. As we had been billed by our vendor and it is our policy to install alarms in every car we sell, I am sure that yourself and [redacted] can understand that this was an honest mistake on our part. In regards to additional “compensation”, I am not sure what else we can be expected to do. We refunded the full amount of the alarm and did, indeed, send [redacted] $150 in gift cards to make up for our mistake. We feel that this is a reasonable accommodation to the issue at hand. Again, we apologize to [redacted] for the mix-up, confusion, and any other issues that this may have caused him. Sincerely, [redacted]

I have had 2 cars from bell honda and they also
Serviced both. My experience was exceptional. My service
Rep, Steve E[redacted]y is the best I have ever had. I am retired and have purchased many cars for both
Business and personal use. Bell Honda and Steve E[redacted] get my highest rating. I can not speak any higher as to my experience with these people. Steve and Bell Honda are simply the
Best.
Thank you
Walter*. F[redacted]