Best Buy Stores, LP - US Headquarters

July 28, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns in the previous correspondence forwarded to your office on July 22nd, as the customer was offered a resolution to their concerns by the store staff and declined the offer. Furthermore, as stated previously the product was outside of the return/exchange time and we would be unable to fulfill the customer’s request for a refund and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Hello,We have contacted the customer and offered a $2*** e-gift card towards the re-purchase of her productThe customer will be placing a new order for the lap topBest Buy considers this matter resolved.Thank you,Anthony W

Dear Revdex.com, Thank you for bringing the customers car speaker return concerns to our attention. I have reached Mr*** regarding his concern and contacted the The Retail Equation (TRE) company on his behalf for an exception. TRE has completed adjustments to the customer’s
refund history and to resolve his return concern offered a $*** Gift Card. Customer is satisfied Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described incidents and have partnered with proper management for internal investigationUnfortunately, as the mentioned speaker no longer is supplied by the vendor with a case, Best Buy does not have a way to obtain, and thus provide the case to fill our customers requestWe sincerely apologize for any frustration and inconvenience this may cause. Best regards,Shane M. Executive resolution specialistBest Buy Co INC

Revdex.com, Thank you for bringing this to our attentionWe can validate that the customer was supposed to receive this promotionFor reasons unknown, AT&T is not honoring their promotion for the customerAs requested, to remedy the matter, Best Buy is sending the customer a $*** Best Buy Gift
Card to the address provided The customer should see the gift card in 1-weeksPlease know this will be sent in a secure envelope, and will not be marked Best BuyPlease advise the customer to be looking for the gift card to arrive, and to check all mail Thank you for allowing us to address these concerns Warmest Regards, Sarah L

Dear Revdex.com - We have reviewed the customer's request to remove the blackout on returns with Best Buy. We recently worked with The Retail Equation regarding this customer's request to be allowed to return items, and found that her returns history falls outside of the
guidelines of our policy. The customer has received warnings regarding her returns activity in the past months, so we know that she has been made aware of our policy. At this time we are unable to remove the ban on returns from this customer.Regards, Amy

Dear Revdex.com, Thank you for bringing this to our attentionCan you please have Mr*** provide the screenshots mentioned in his complaint? It would greatly assist me in working towards a resolution for him. Sincerely, Dan S.Best Buy

Dear Revdex.com, We have reviewed the case and reached out to all appropriate partiesUnfortunately, this hard drive has been properly disposed of and is not recoverable.Best Buy feels that we have fully addressed the concerns that the customer sent to your office on 8/29/ Nevertheless,
please forward any additional concerns to our office and we will respond accordingly. Sincerely,John S

November 27,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the repair in question is an open work order with ***’s Appliance with parts on order under the terms of the
customer’s Warrantech Service PlanNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing the customer’s Best Buy My Loyalty certificate concerns to our attention. Customer was notified via email that his missing $Loyalty certificates have been applied to his account. Sincerely, Dean ***Executive
Resolution Specialist###-###-####

Dear Revdex.com,Thank you for sending this for reviewI have worked with the customer and sent her a return label for the productI received it and have mailed the customer a gift card for $confirmation number ***The gift card was requested on 5/and it typically takes 7-business days
to arriveThe customer has my contact information in case she needs any further assistance.Thank you,Karla ***

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that Mr*** has contacted our offices and we have addressed his concerns Best Buy considers this matter to be resolved nevertheless, please forward any additional concerns and we will address them accordingly
Thank you

Revdex.com,We have refunded of the products, the
remaining two are experiencing some systematic difficulties while getting the refund processed. This issue has been escalated and is being addressed as fast as possible. We have sent the customer a gift card for the inconvenience and delay. Regards, Nick S

Dear Revdex.com, Mr*** was provided with a return label on 2/22/to send the Oculus Rift back to our Return CenterThis was emailed to him by our Primary Support team. The tracking number is ***For some reason it has not been sent back to us
yet. https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=*** The refund may take 3-business days to process once receivedAfter the refund is complete on our end, the funds will be applied to their account in accordance with how thir financial institution normally processes credits. Thank you, Dan S.Best Buy

Dear Mr***, You have been provided with your case managers contact informationPlease reach out and follow-upThey have attempted to reach you via phone and emailWe are attempting to work with you to come to a resolution. Thank you,Best Buy

Dear Revdex.com,Thank you for bringing the consumer's concern to our attentionAfter investigating the situation, Best Buy has made the determination to uphold its denial of the return due to the length of time outside of the return/exchange windowThe consumer has been informed of our decisionPlease
reach out to us with any further questionsBest Buy considers this matter concluded.Sincerely,Alex S

I filed a complaint against Best Buy due to all the issues with the appliances I orderedYou had sent an email about closing the complaint and I had let you know that everything had NOT been resolvedI have made too many calls to remember to try to get everything taken care ofI still have a damaged Refrigerator door that has not been replacedThey took forever to order the replacement door and then shipped it without the sealI was unaware of this until the techs came to install the door and let me know that they could not without the seal that should have been in the box. When I call Best Buy to let them know I was told that I had to order the seal myselfI was unable to do so since it was on a month backorder so I called Best Buy againAfter MANY calls someone ordered the seal and it has been deliveredI have called to try to schedule the door install many times and keep getting the run aroundAt one point they told me that they wouldn't be able to schedule. This has been the worst experience I have ever had with a purchaseI spent a lot of money on all new appliances and can't believe how this all has been handled. PLEASE HELP ME WITH THIS!!! Regards, Debora ***

Revdex.com, Thank you for bringing this to our attentionPlease know that our website clearly states that we will price match competitors at the time of sale onlyIf Best Buy lowers the price within days, we will adjust this; however, competitor matches must be done at the time of saleWe
apologize for any confusion I have posted the policy from our website below for reference: Best Buy Price Match GuaranteeWe won't be beat on price.We'll match the product prices of key online and local competitors.Special Considerations:At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.If we lower our in-store or online price during the return and exchange period, we will match our lower price, upon request.Our Price Match Guarantee covers new itemsOne price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing this matte to our attentionPlease know that we have partnered with our local store leaders who have contacted the customer and have invited her back to our store to address her concerns Thank you,

08/25/2017 To whom it may concern, After speaking with the customer Best Buy has reactivated the requested Geek Squad service plan The plan will be active immediately, and we now consider this matter fully resolved Nevertheless, please feel free to reach out to me should any
further issues arise