Best Buy Stores, LP - US Headquarters

Revdex.com, Thank youPlease know there was no 'bait and switch'The following can be located on www.BestBuy.com: Information on Our SiteWe try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order. Please know that we will not be offering concessions to the customer, and have provided the customer with Best Buy's final answerThank you Regards, Sarah L

Dear Revdex.com - The $*** gift card was requested and has been processed. The gift cards are processed and mailed by two separate departments and they can take up to weeks to reach consumers once they are requested. I have reached out to Mr*** to see if he has received his gift card yet. If he has not received it within the next week we would be happy to cancel and reissue the cardRegards,Amy

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. Best Buy has as a Gesture, complied with the Customer's request and the Customer has responded in email his acceptance of the Gesture. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

I am rejecting this response because: While the business is in the process of recovering their products that were damaged during delivery and then just left on my property. I will not accept resolution until I have been fully refunded for my purchase, to include incurred interest on the purchase from 8/3/and the appliances are removed from my property. The business has done nothing but cause extreme stress on my family. It is clear this business and their delivery partners do not care about their customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you Gail, and please thank Kathryn for the prompt resolution to my issue

I am rejecting this response because: There is no effort displayed by Best Buy to remedy or even investigate this issue despite them informing me that an investigation would be carried outAt the time of initial discovery, I was provided direction by Best Buy to start this process which I complied with with pleasure in the hope to have something doneI was confident that this would not be an issue because the case is clearMy card that I had in my possession in CA was duplicated and used across the country in VAThe card I have in hand, the receipt from that day, and the police report I made in person in CA the day of the crime all show thisNot only is this a security issue within your company, but (hopefully) just as important, this has impacted a long time customer and robbed me of almost $I have read online and discussed with the police this form of fraudThis is occurring frequently and other victims like me won't be protected due to the policy as stated by ScottThere was no way for me to call ahead to report a crime that didn't happen yetWas the data even looked at? I provided clear evidence, but instead it seems like BB just says no instead of trying to actually investigate a crime and help me

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionWe have also forwarded this complaint to the correct Department to follow up with Customer accordinglyI will be contacting
you as soon as I receive a response from the Customer and our Department that deals with appliance deliveries Warmest Regards, Best Buy

May 10, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the product in question is well outside of the return/exchange time frame and our store has serviced it under the manufacturer’s warranty. Our
store staff has also offered additional services on the computer that were not covered under the manufacturer’s warranty at no charge. Best Buy is unable to fulfill Mr***’s request for an exchange. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Sent the customer the following email:Dear *** ***, Thank you for contacting the Revdex.com about your order concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review I am sorry to hear of your concerns with
the condition of the open box laptop you received. Due to your concerns, I have requested a $refund on your order # BBY01-*** to help resolve your concern. Your credit card bank should receive the refund with four business days Thank you again for making Best Buy aware of your concerns. We do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns Sincerely, Dean ***Executive Resolution Specialist###-###-####

June 10, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as parts have since been delivered and installed. Nevertheless, please forward any additional concerns to our office and we will
respond accordingly. Sincerely, Terrance Westerman Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding online order # BBY01-*** and the refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe have credited *** ***’s online order today for $and they would have received an auto generated email to their address notifying of the credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:The bmw center clearly states that the problem im having is do to the work that was done

I am rejecting this response because:It is not stated in the written policy

I am rejecting this response because:
Clearly I didnt see the damage when I saw the package, also you cant see the damage until you cut the tv on, which I did not get a chance to see until when I first brought it to the companies attentionThere is no repairing this tv it is a complete mess I understand the timimg policy however I feel Best buy is doing shady business and not trying to help me the customer

Dear Revdex.com, Thank you for bringing this matter to our attentionCorrespondence regarding the matter has been brought to our Executive Resolution team for proper reviewWe are very sorry to hear about the described difficulties in her attempt to receive her refundWe have reached out
directly to the customer and came to a resolution at this time Best Regards, Bethany H

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The Order # in Question:*** Thanks,*** A***@gmail.com

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** VR return and refund request to our attention We offer a 15-day return policy for most items and *** ***’s *** VR purchase would fall under this policy for return
and refundUnfortunately, we are unable to find *** ***’s purchase in our systemsFor assistance in returning the *** VR for a refund, please provide the customer service PIN number found on the front of the receipt in responding to this Revdex.comThe customer service PIN # consists of the following 4-pieces of information: Store # Register # Transaction date Sales date While we apologize for any lapse in professionalism or courtesy displayed by our employees, *** *** has the option of returning the *** VR to any local Best Buy store for a refund Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Initial Business Response /* (1000, 5, 2016/02/10) */
February 10,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office as there is an open service order on the product and it is being serviced under the
guidelines of the service planWe apologize for any delay in the repair of the television and are working to complete the repairs as quickly as possibleNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 7, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I really dont agree that I should be out with a TV for a whole month when this is my only TVit is totally unacceptablei should have been offered a loanerwhat do you expect me to go out to the bar or neighbours to watch my tv shows and games? I think the response is so generic and such low levelmaybe your Standard operating procedures are broken and need to be fixed? ever thought about that? maybe you should analyze why a customer is so frustrated because a sorry and apology just wont dofor service calls I wasted days out of my time? what happens to that? isnt that a waste of my time? I took days oof and lost money? so what good is this so called warranty when its not only costing me time and also money? I would love to hear a explanation from you guys

I am rejecting this response because:It was processed but not receivedI know it takes time to process things, but their second resolution will make it a month to get the refund and be resolvedHopefully it does

Initial Business Response /* (1000, 5, 2015/10/30) */
Dear Revdex.com,
Thank you for bringing this to our attentionThe customer has emailed us directlyWe have contacted the store who has taken care of the issue locally
Best Buy considers this matter closed
Thank You,