Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
I don't need you to price match now. I already purchased from someone else. It was just ridiculous for you to tell me you would price match, then tell me you won't. It was the same exact item and the original sales rep said her tools were down, so she had to transfer me to complete the purchase, but the match was already approved. That is when I got hassled about it and they said they couldn't do it. People just want to make a purchase. They don't want to go around in circles with sales associates. At least I don't. It's even more ridiculous because you put the product on sale for about $less of what I was going to pay, and that was only a few days later, and right now it's on sale for the same price I was trying to match to begin with. So yeah, good way to lose customers

Dear Revdex.com,Thank you for making Best Buy aware of the complaint filed by Mr*** regarding his recent phone order. The conditions of use for BestBuy.com state the following: "Order ConfirmationOur order confirmation to you does not signify our acceptance of your order, nor does it
constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order." Additionally, in an effort to remain fair and equal to all of our customers, Best Buy is unable to process price matches on Thanksgiving, Black Friday or Cyber Monday promotionsThis information is available on our price match FAQ, and states: "Any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, rent/lease to own items, Point of Sale Activation cards, video game discounts related to a membership program, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor." We are sincerely sorry for any disappointment that this causes. Kindest regards, Cassie E Exec Res Sr

Dear Revdex.com, Best Buy feels that we addressed this effectively in our previous response.After researching this issue, we found that the terms and conditions for this sale were not updated or changed in any wayAdditionally, in the event that an error on our website that requires an update, we at best Buy reserve the right to make such changesThis information is posted in the conditions of use, and state as follows: Information on Our Site:We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order. We do apologize for the inconvenience causedHowever, the laptop purchased is not one of the eligible computers required to fully complete this offer. Please feel free to let me know if I can answer any further questions for you. Shane M.Executive ResolutionBest Buy Corp. Sincerely,

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionWe would love to look into this more however with the information provided we are unable to locate this purchaseCan you ask the customer to provide a copy of the receipt for reference? Thank you,Best Buy

Dear Mr***,Could you please provide the certificate number of the $dollar Certificate in questionWe would like to verify the Certificate number in order to assist in the resolution to this issue. As a customer service gesture we have applied a $10 credited for the Certificate to the last online order we have listed order dated 12/17/2016 BBY01-order # ending in ***. We look forward to your reply.Thank you

Dear Revdex.com: Thank you for sending this on for reviewI am so disheartened to hear that this customer's credit card was stolen or hackedI can relate to the stress and uncertaintyIf possible, we will cancel orders reported reported as fraud or try to intercept them; however, sometimes, it
is too late and the order is en route for deliveryIn these cases, a customer's only options are reactive measuresCustomers should: (1) Perform a password reset on their BestBuy.com account in case it has been compromised(2) Contact their financial institution to report that their card has been used without their permission and dispute the chargesBest Buy does not issue refunds for fraud, as financial institutions carry protection for these reasons(3) The customer may contact local Law Enforcement to report the incident and advise that local Law Enforcement can contact Best Buy for additional informationThis was dispatched to our Fraud team as an alert that an order was placed fraudulently and passed through our fraud checks.Thank you for reporting this and please work with your bank to resolve accordingly

Dear Revdex.com,Thank you for making best Buy aware of this issue. After looking in to the customer's account, we have found that his order was not cancelled, but was scheduled 09/As a gesture of goodwill for the confusion, the customer accepted a Best Buy gift card.Thank you again
for making us aware of this issue.Kindest regards,Cassie EExec Res Sr

Dear Revdex.com, Best Buy feels that we have fully addressed the complaint that our customer sent to your office on 01/12/Best Buy has issued the customer a refund for the remaining balance of their subscription serviceNevertheless, please forward any additional concerns to our office and we will
respond accordinglySincerely,Best Buy

Dear Mr*** - I see that you originally had a Pixel with two gift cards. I am uncertain as to why you exchanged/returned that item, however, we are unable to substantiate an offer such as the one reference. My recommendation is that you go back to the store where the original offer was made and see if they are able to assist you.Regards, Amy C

Dear Mr***,Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused youWe have verified that the headphones in questions have been returned and you have been refunded from the order.We see that the headphones were bought under and employee sale,
allowing you the employee priceHowever when the exchange was requested, the amount you would be entitled to would only be the price paid, not the retail valueAny remaining amount would be your responsibility to coverBest Buy has provided this information to the customer previously and the headphones have in fact been returnedBest Buy considers this matter addressed and resolved.Thanks,

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration the matter may have caused you Pursuant our
conversation today 8/5/I have requested a $*** gift card be sent to you as resolution and invite you into the store to use it to replace the defective head phones and understand that you have accepted the gift card Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

I am rejecting this response because:I’ve attempted to show documentation via pictures of the damage immediately upon noticing it and well within my return/exchange window and I still have not been told why my exchange request is not being honored, other than “it’s not in like new condition”It is in the exact condition I purchased it inAssuming no resolution through the Revdex.com complaint, I will be taking legal action

Mr *** so he said his name is left messages I will apologize for being in at the hospital with my daughter who had open heart surgerySo again I apologize to him for putting her firstAlso I went into the best buy store andI was told that Mr *** didn't tell the truth you can purchase an extended warrantyI also called Mrs *** twice and he ignored both callsAlso I was show in the store and given written documentation where you can and should always be offered an protection plan on each every product that EVERY PRODUCT A CUSTOMER PURCHASEBEST BUY FAILED TO DO THAT AFTER I SPENT OVER $on itemI EXPECTED FOR MRS *** TO BE AVAILABLE TO ME AS A CUSTOMER NOT LIE ON NE AND IGNORE MY PHONE CALLS IN ORDER TO SPEND TIME WITH FRIENDS AND COMPANIONHE IGNORED AND LIED ABOUT BEST BUY CUSTOMER SATISFATION POLICYNO I DON'T ACCEPT HIS RESPONSEMAYBE HE NEED TO FIND A DIFFERENT JOB IF HE IS GOING TO LIE ON THE SAME CUSTOMERS THAT'S KEEPING HIM WITH A JOBTHANKS TO MS *** I'M RETURNING THE PRODUCT AND WILL WRITE A FORMAL COMPLAINT TO BEST BUY ABOUT MS ***

I am rejecting this response because:
I am rejecting this response because: The TV I purchased was damaged by the mishandling of a Best Buy Employee or in receiving to Best BuyI have attached pictures that I have taken documenting the damage on TV that I purchased from Best BuyThe outside of both the back and front show no visible damage to the boxOn closer inspection you can see the damaged lower section the box and the damage to the styrofoamThis is where the damage is at on the TVThis TV was pinched between two objects and turned creating the kink and damaged box at some point from shipment to the time I picked it up in their store. I can not afford to pay for a mistake that was made by a Best Buy employee or delivery company to Best BuyThis type of damage would be impossible to find until the customer opened the box at homeAt which according to Best Buy is already to late. That's unacceptableBest Buy know's their employee do make mistakes and don't always tell the truthI'm not trying to get a free TV, my money back, an apology, all I want is the TV exchanged for the same one. *** ***###-###-####

Dear Revdex.com,Thank you for providing us with this new information.As stated in our previous responses, Best Buy is only able to provide a refund or exchange on a product within days of the initial purchaseThis information is provided within the return and exchange period, which is printed on the customer's receipt as well as being posted online Additionally, we have been unable to substantiate that the customer's computer came with an illegitimate copy of Windows According to the customer's response, the storage provided on the computer (GB) was in fact correct, but some of the space had been usedThis is typical of any computer hard drive, and it is not considered to be a defect in the computer. I do apologize for confusionI do apologize for any confusion regarding the warranty that came with the computerThe customer is correct in stating that this Geek Squad Certified refurbished computer comes with an month warrantyThe information provided to the customer indicates that this warranty is held through PlanitroiThis warranty does not cover software concerns, but only defects in workmanship, which are hardware issues. If the customers has concerns regarding her Windows we would advise her to work with Geek Squad to diagnose her issue. Thiswould be at cost to the customerFor any issues with her hardware, we would advise the customer to follow the directions as printed on the warranty information sheet provided with her computer (provided in her most recent response).If you have any additional information, please let us know.Thank you, and best regards!Cassie E

I am rejecting this response because:
This is NOT a geek squad issueThis is an issue of Best Buy selling a DEFECTIVE unitA blatant manufacturer flaw.This is totally unnaceptable behavior on their part.Never, in my life have I encountered a Television that functions on its ownBest Buy likely knows about this issueand chooses not to stand behind what it sells.BuyersBEWAREI will make certain to let as many people I can find to think twiice and three times before they go to Worst Buy, as this is the worst purchase and scamI have ever been a victim of.I for one will never shop there again and will do my best that everyone I know and can reach will be cautious to deal with this deceptive dishonest sham of a company

Revdex.com, Thank you for bringing this to our attention. Please know we were able to honor the sale price, and credit the difference back to the customer. Regards, Nick S

Dear Revdex.com, Thank you for bringing Mr***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have been in contact with the 3rd party montioring agency Best Buy uses to track returns. Due to the nature of
the returns that were out of the customer's control Best Buy removed the return block and removed any transactions that led to the ban. The customer is eligible to return purchases made within our return policy. Best Buy considers this matter closed Sincerely, Scott M

Sent the following email to the customer:Dear *** ***,Thank you for contacting the Revdex.com about your product return concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for reviewI am sorry to hear of the difficulties you
experienced with your RCA HD indoor antenna and request to return. Best Buy’s Return and Exchange policy for the indoor antenna would be 15-days from the date of purchase, and we would not be able to accommodate your request for a refund. However I do appreciate your product concerns, and have requested a $*** gift card as an invitation to visit Best Buy again. You should receive the gift card within three weeks at your *** ** *** *** addressThank you again for making Best Buy aware of your concerns. We do appreciate your patronage, and I hope you will let me know if you have any future questions or concernsSincerely, Dean ***Executive Resolution Specialist###-###-####

Initial Business Response /* (1000, 9, 2015/07/21) */
Sent the following email:
Dear ***:
Thank you for contacting the Revdex.com regarding your BestBuy.com order delivery concernsI'm Dean with the Best Buy Executive Resolution Team, and your email was forwarded to
me for review
***, I was very sorry to hear of the difficulties you encountered with taking advantage of free delivery on Igloo freezersI appreciate your concern and would like to assist by offering a $*** gift card to cover the delivery cost and as an invitation to visit Best Buy againPlease reply to this email with your current mailing address and I will be happy to request your gift card
Thank you again for making Best Buy aware of your concernsWe do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns
Sincerely,
Dean ***
Executive Resolution Specialist
(612) ***
***@bestbuy