Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
The refund was posted on my best buy credit card account and this is not the account that the money was taken fromThe payment was made with a debit card and the funds were taken out of my personal bank accountI need my money back into my bank account not a card that has been paid offHow can they be so incompetent to return a refund to the account it came from?.I need my refund asap

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of the setbacks endured by Mr*** regarding the price match of items purchased with usPlease know that we have reviewed and have applied an $credit back to his purchasesThis has been credited back to the
card ending in *** Thank you,

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** computer and repair request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
In reviewing *** ***’s purchase history, our records indicate the *** computer was purchased on 06/01/from Leominster store (#***) along with the 1-year Geek Squad Protection (GSP) Accidental, Damage & Handling planThe service order for the *** computer and the service performed 05/notes the following: Service Order #: *** “Unit was service under previous SO, but could not send out af the time” “PC - Replaced PC Hard Drive, hard drive services Installed hard drive to fix boot issuesHard drive now preforms normallyBoots to OSPassed all hardware test.” The 1-year GSP plan expired on 06/02/While we would be unable to accommodate *** ***’s request for repair service at no charge, we will be sending a $*** Best Buy gift card as a customer service gesture of goodwill from our corporate officeThe gift card should be received in approximately 7-business days and covers the cost of the GSP plan purchase cost ($30.01) Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.I have emailed the Customer and am waiting for a responseWarmest Regards, Best Buy

Dear Ms***,Best Buy can not foresee the lifespan of a specific product, that timeframe is manipulated by the manufacturerIf your product is under the Manufacturer's Warranty, we would suggest that you work with the manufacturer in regards to your request for a replacement.Best Buy no longer has the model in question available and therefore the terms of the plan allow for a store credit for the original purchase priceThis exchange for store credit, using the protection plan, would fulfill the plan as stated by the terms and conditionsThe plan does not allow for a full refund of the product and plan outside the return policy.Best Buy will not be facilitating a refund of the product and plan as that is directly against our policies viewable on www.bestbuy.com and in storeBest Buy has provided our final stance on this matter and that stance remains unchanged.Thanks,

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the Sprint monthly billing phone plan concerns to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsMs*** purchased the phone at our Inver Grove Heights store (#6) but was not a qualifying Legacy plan to receive any discounts as her current plan is cheaper than her previous Legacy plan with discountsHowever, in the past Ms*** did receive a bill credit, but since switching plans this made her ineligible for those credits Sprint representative for Best Buy Mike *** has been in contact with Ms*** and explained if she would like to go back to onto her Legacy plan, she can and she will receive credit back to her billSprint has informed us Ms*** has declined twice now and insisting she receive a Legacy bill credit for a non-Legacy lineSprint is unable to process this credit as she does not have a plan that would qualify for the Legacy credit For context, Legacy plans are the old Sprint plans (old promos, year contracts, etc)A lot of the legacy plans were much more expensive that today's current plans offered through SprintTo help keep customers with their carrier and not force them to change their data packages/plans, Sprint offered monthly credits to those clients to ensure they would stick with that carrier Ms*** was formerly on one of those legacy plans, but before she came and purchased her phone, she switched off of her old plan and onto a newer plan where she would not qualify to receive that "legacy credit"This plan change was done by the client, and not by Best BuyWhen her phone was activated, she was kept on her most recent plan as sby the client Based on our investigation, we would be unable to accommodate Ms***’s request to pay the difference on their monthly billingWe encourage Ms*** to continue working with Sprint Representative Mike *** Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

July 12, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as I have processed a point adjustment with a value of $*** to her My Best Buy account to resolve the missing points and service in
question. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Mr*** JrThank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the issue with the Mobile Protection Plan and apologize for any
inconvenience this may have caused you I regret to inform you that Best Buy will be unable to instate the Plan at this late date as it has been over months since the phone was purchased. I do apologize but an exception cannot be made in this caseThank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.According to our records, you called in to Customer Care on 05/23/At the time, you took part in a conference call with Best Buy and Visa in which it was explained that because Best Buy
does not have record of a charge to your Visa card, you need only provide Visa with a copy of your receipt showing that the charge of and they will remove the disputed chargeIf you need assistance obtaining a copy of this receipt, please call best Buy, and a receipt can be emailed to you within hoursUnfortunately, because no charge to your Visa card is present in our system, the charge must be disputed directly with your bank. Thank you for your patience, and thank you for making Best Buy aware of this concern We value your business. Sincerely,Cassie EExec Res Sr

Dear Mr*** - We're sorry for your frustration with the length of time it has taken to restore the value to your gift cards. We have reviewed your previous requests and can see that our administrative team is working on restoring the value to the two cards and you have been notified of the
amount time it will take to complete this work. We thank you for your continued patience.Regards, Amy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** Galaxy Spreorder phone promotion to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsAfter receiving the Revdex.com complaint, we contacted Mr*** directly and informed them bundle or promotion items for the *** phone offered by *** through their website and based on their Terms and Conditions of the promotion, we would be unable to accommodate their request to fulfill ***’s bundle items on the purchase of the Sphone As a customer service gesture of goodwill, we have sent Mr*** a $*** Best Buy gift card Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 1/24/Best Buy has offered the customer a gesture towards his orderNevertheless, please forward any additional concerns to our office and we will respond accordinglySincerely,Best Buy

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer After reviewing the order in question, it appears there was a system issue which is why the order was not fulfilledWe
see that the order was cancelled, and the refund was issued on PayPal transaction ID ***We will be sending a $** Best Buy gift card as a customer service gesture to the address provided to the Revdex.comPlease allow 10-business days for it to arrive Best Buy considers the matter closed Regards, Kathryn S

I am rejecting this response because: re: Complaint #*** I am not satisfied w/ Ms *** response. Rather, Ms *** reply, substantiates my initial contention that Best Buy’s (BB) “refund policy “as applied to me w/ a warning and restricted refunds is 1) not clearly defined or 2) readily available to customers, pre-purchase or post-purchase. The caveat about “excessive” returns is also apparently not part of employee training; when a customer specifically asks an employee what the refund policy is and specifically if the item to be purchased item is returnable the customer is consistently told days. After submitting my initial complaint to Revdex.com, I asked the Brown Deer BB store for a printed copy of their return policy. Initially I was given a receipt from the cash register which states does not state the phrase “Best Buy reserves the right to deny any return.” as Ms ***claims, but does include the reference to BB’s web site. When I asked for a printed copy of the refund information on the web site., I was told the store didn’t have such. What are people who do not have computers or Internet suppose to do? (and yes, those people do exist) When I explained to the manager my concern re the “warning” and restricted refund policy, he told me that that was not a “refund” policy, but a State allowed “denial of service” practice. If that is the case, how can *** state that it is BB’s refund policy. Again, clearly BB has no intention of full disclosure to customers. On 8//2016, 10:AM, I had contacted TRE for more information as directed by the printed out copy of my “warningRichard, reading from what seemed to be a printed script from which I tried to take notes: “ Best Buy, tries to limit customer returns and exchanges, follows their own guidelines to accept or reject exchanges (to be safe delay all returns until [sic] on or after July 31, .” I asked him to send me a copy of what he was reading, which he said it would. He did not, the only document he sent was the return info. From what I have seen on the Internet, BB’s return restrictions after what they deem as excessive returns, last for a or day period. Richard told me year, days! Yet, nowhere have I received anything indicating the length of my return privilegesAgain, no clear policy or information for the customer/consumer. My rereading of on-line BB Return Policy and the store posted Return & Exchange Policy: Under the BOLD Heading of “Choose Your Return Method, [sic] All purchases made from Best Buy - online or in store - can be returned to any Best Buy Store in the U.S.” followed by a flow chart, There is no asterisk or other indicator affixed to the word “All” indicating any limiting factor. It is only under the sub-sub heading of Other important information, “Why We Need Your ID,’” in the last sentence, “If we caution you or deny your return, you may request a copy of your Return Activity report by calling 1-800- 652-2331.” I fail to see how BB can view this as readily and an easily understandable information justifying the seemingly random or undefined issue of a “warning.” There is no direct information as to what triggers a caution or denialWhat algorithm does BB use? It is not prominent in their Return Policy headings or sub-heading. And my experience calling that number, provided not concrete info to allow a customer to avoid triggering such a warning. The opening line for “Why We Need Your ID” deals with “improper returns” with reference to returns without proof of purchase. All of my returns had proper and timely receipts as proof of purchase.Ms *** responses do not appear to gibe with either the posted info in the store, or BB’s website for return info and did not address my concern BB’s actions having an adverse affect on my credit rating. I do not understand her statement re my situation falling within a “gray zone”

Hello, We spoke with *** and issued a $refund back to credit card, since customer was unable to apply gift cards to purchaseCustomer accepted the offer and Best Buy considers thismatter resolved. Thank you,Anthony W

Mr*** - The item that you purchased, which is a cellular phone, has a $restocking fee when returned. This information is provided to you at checkout on BestBuy.com. Based on this information, you have received a full refund, less the $restocking fee. This information was provided to you by Lawrence when you called in on December 22, - case# *** Best Buy considers this matter closed and will not be responding regarding this issue again.Regards, Amy C

Dear Revdex.com - We have reviewed this customer's purchase and GSP information and will be working with her to get the computer repaired. We have contacted the customer directly and she is planning to bring the computer in to Best Buy to be sent off for repairRegards, Amy

Dear Mr***, Thank you for forwarding your concerns through the Revdex.com to usI would like to apologize for any inconvenience this may have caused. I have left you a voice message at the phone number provided on 4/14/at 3:pm CST, and I have sent you an email as
well at about 3:pm CSTI do see that you were able to return the product back to us on 04/04/Please feel free to contact me directly with further questions or concerns Sincerely, Kelsey F.Executive Resolution Specialist Best Buy Co., Inc

I am rejecting this
response because:
I recevied the $ gift card and that has been resolvedAs far as the TV I have been to the store twice and each time I am told someone would be calling me with a dateSo far no one hasI will go back to the store and ask for date on 8-10-I did get an email that the TV was coming on 8-9-I told Best Buy I would not be home, so the TV exchange has not been resolved as of today

Revdex.com:
Complaint ID *** - I am very grateful to the Revdex.com for helping me find a very satisfactory resolution to my problem I am also very pleased with Best Buy's response and will continue to shop there and recommend this business to my friends and co-workers Regards,***PS Keep up the great job you do I thought I had lost the money spent on the product Very grateful