Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
I understand that a warning was received on FebruaryThey warning I received stated that I would be banned for daysdays from that date would be around May 6th I have also spoken with TRE to allow a one time refund for this item as it is defectiveI purchased this item and received with it a receipt that stated I had days to exchange or return the itemSince my day ban was expired on May 6th, I should have been allowed to exchange or return the item Best Buy did not stand behind this policy and the item was denied twiceI was not told at the time of purchased that I would be unable to return the itemIf I had been made aware of this, I would not have purchased this item and we would not be in this situationI do feel a little threatened that Best Buy or TRE would accuse me or committing fraud which I am clearly not doingI have received my Return Activity report from TRE and I am showing a couple of returns which I did not authorizeThe exchange made on February 6th was for a defective TVThe customer should not be punished for purchasing items that Best Buy salesI am asking for a one time refund for this item and I will take all of my business to other storesBest Buy will not have to worry about me committing fraud or whatever I am accused of

I am rejecting this response because:I think that Best Buy's refusal to honor their commitments is appallingI did nothing wrong and was penalized because of lack of communication by their staff and inaccessible softwareIt is disconcerting that they care so little of their customersThe issue isn't that it is an open box item the issue is that I couldn't buy something I came in to pay for, was told it would be held for me until I could come in the next day when their system was up, and was deceived wasting my timeGoing forward I will make my purchases with Amazon, they always have a customer cenetered approach

Dear Revdex.com, Thank you for bringing Mr*** ***'s order refund concern to our attentionThe customer's Nintendo Switch console order # BBY01-***, was completely refunded on 3/22/The refund was processed back to the original form of paymentThank you,Dean ***Executive
Resolution Specialist###-###-####

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the computer repair service and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsAfter receiving Mr***’s Revdex.com complaint, we confirmed our Citrus Heights store (#***) provided a return and in-store credit for the computerWhen reaching out to Mr***, they verified they received the credit Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, *** *** was refunded $on 12/12/for the PowerSeeker accessory kitThis matter should be resolved. Thank you, Dan S. Best Buy

Dear Revdex.com, Thank you for bringing this to our attentionWe are truly sorry for the experience that Mr*** encountered. I spoke to Mr*** on 9/28/I have requested a check for $be sent to him that should arrive in 2-weeksI have also sent an email to store and
district leadership to make them aware of this. Thank you, Dan ***Best Buy Executive Resolution Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your cooperation in this matter Best Buy I appreciate you issuing the refundThere was also a $material charge that was issued along with the service fee on that receiptPlease refund this to me as well, Thank youWill these refunds be going back to the card I paid with originally?

I am rejecting this response because: I don't think this resolution fareMany of return transactions were generated due to the way price matching procedure was implemented by the store associatesI still have not received explanation what formula is used to put people on this black listBest buy should warn customers that they are on their "no returns" list before customer makes a purchase and not at return pointI believe that BestBuy can offer a better solution for the issue

Thank you for sending this to reviewI reached out to the customer via email on Friday 1/to get a copy of her invoice and have not heard backIn my email I have my contact information so the customer will be able to reach me directly when needed.Thanks,Karla ***

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters. Best Buy is only able to [prioce match qualifying online vendorsBecause www.tvsuperstores.com is nota qualifying vendor, w are unabel to provide you a price match to yoru TV
The following vendors qualfy for price match: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com. If you' like more information regarding our price match policy, please visit the following link:http://www.bestbuy.com/site/clp/price-match-guarantee/pcmcat290300050002.c?...⇄ Additionally, after reviewing your call history we were unable to substantiate that you were told that you would receive a price match on your orderWe sincerely apologize for any confusion that any interaction with one of our employees may ahve caused youRest assured thatwe have communicated your experience with leadership here at Best Best Corporate in an effort to prevent any similar confisuino from occuring in teh future. Thank you for your time! Cassie EExec Res Sr

Dear Revdex.com - We have reviewed the customer's order and found that the package was received in Christiansted, Virgin Islands on 10/25/2016. We have contacted UPS Mail Innovations and they state that the package will be delivered to the customer within the next 24-hours. Additionally, we
have reviewed the amount of time listed on our website for delivery to the United States Virgin Islands and this package will be delivered within the timeframe listed. Based on this information we are unable to cancel the order and offer a refund. If the customer would like to refuse the shipment and send it back, we can issue a refund when it's received.Regards, Amy C

Dear Revdex.com,Best Buy stands firm with our initial response and will not be offering any other considerations to this matter.Respectfully,Ash E

Dear Revdex.com, I was informed that Mr*** was contacted by the appliance delivery and installation teamThey stated that the laundry pair has been installed and client genuinely likes the productHe was also offered a customer service gesture for his experience. Thank you/

Dear Revdex.com - The general manager of the location where this customer purchased her phone is working to resolve this situation, as he must work with AT&T to resolve the issue. The customer will need to continue to work with store management to resolve this issue.Regards, Amy

I am rejecting this response because:
After speaking to the representative from Best Buy, I am taken aback by how cavalier he was about the whole thingHe blamed it on my bank and refused to listen beyond his preconceived notionI am disappointed by the reaction this company, who I have been loyal to for well over a decade, had to the issue I presentedMy bank still has over $extra on hold that I will have to wait to recoupThis representative of the company was unnecessarily hostile and shortIt makes me reconsider my status as both a business and personal consumer of Best Buy's

I am rejecting this response because: Best buy hasn't fixed it, they inform me its fixed but its not It very annoying having this happen when you are working on the computer and having your screen jump and flicker like crazyIts a proven fact on the web that *** computers have this issue with these particular laptops The store should be contacting me, to send this Yoga model to its headquarters For repairs if the Chandler store cannot find the problem Thank you sincerely

01/24/2018To whom it may concern,Best Buy has connected with the customer about this issue and has investigated the situation. It appears there was a problem with applying the rewards program to his account on our system's side. As requested we have processed a refund for the customer's
purchase in the form of a check. Nevertheless, should any further issues develop, please feel free to reach out directly for assistance

Dear Revdex.com, Thank you for bringing the customer’s refrigerator delivery concerns to our attention. Our Edgewood Atlanta store has contact the customer, and verified they have received their refrigerator. Sincerely, Dean ***Executive Resolution
Specialist###-###-####

Initial Business Response /* (1000, 5, 2016/02/02) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the return exchange period for Best Buy My name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I
am sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyFor our customer's convenience, we offered an extended return policy during the holiday seasonPurchases that were made between 11/01/and 12/31/had an extended return policy through January 15th So although I do understand that you had some unfortunate circumstances the fact is that you were still ten days outside of policy
***, again I apologize for your experience, as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***

Dear Revdex.com: Thank you sending this on for reviewOur policies were followed and nothing violatedBest Buy runs a customer's credit card and the money may instantly be authorized, but it takes time for the funds to post to the Best Buy bank accountThe same applies to the reverse - Best Buy
processes the refund in the moment, but the posting of the funds back into the customer's account takes timeThank you for this feedback