Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
As I stated, the phone was not damaged

October 10,
To Whom It May Concern:
Best Buy feels that we have fully addressed Mr*** ***’s concerns that were forwarded to your office as I have spoken with him directly and resolved his concernsNevertheless, please forward any additional concerns to
our office and we will respond accordingly
Sincerely,
###-###-#### Direct ###-###-#### Fax
Senior Executive Resolution Specialist Best Buy Corporate Campus
Terrance ***
terrance.***@bestbuy.com

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain a
warranty after the purchase date. We would like to apologize for any inconveniences that this may have caused. Upon reviewing the purchase and the associated order we confirmed that an extended warranty was not purchased during the online transaction During the customers return policy is the timeframe when we can add a protection plan on the product as long as the product is in working condition. Since the customers purchase is outside of that time period we are not able to assist in the request by adding a protection plan. We don’t offer an extended warranty on the specific product mentioned any longer due to certain vendor agreements. We would advise the customer to contact the manufacture to obtain service on the productBest Regards, Amanda H.Executive Resolution Specialist Best Buy CoInc

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the eBay order to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointment they experienced with the eBay online orderThe *** computers
purchased through eBay (BBY01-***) were shipped and delivered by Fed Ex The Fed Ex tracking #’s are as follows: *** *** *** The items shipped from the eBay order were shipped to the address they provided for the online orderBased on the items being delivered and signed for, we would be unable to accommodate their refund request*** ***e would need to work with Fed Ex directly if Fed Ex delivered the items to an incorrect address as they described in their complaint and file a claim directly with Fed Ex Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionOur records indicate that Mr*** ordered/purchased this product through our websiteWe’re sorry to hear that the unit is not workingOur return period is days after the day of purchase, or pick up date, and our records indicate
that the product was picked up on 04/23/Unfortunately, the customer was outside of the return period when he mentions contacted us on 05/Our return and exchange policy is listed on our website which our customers may review before of after their purchasesPlease know that Best Buy is not able to exchange or a return of the product as it is outside of the return window but the customer may contact the manufacturer to inquire about manufactures warranty coverageBelow is a link to our Return and Exchange Promise along with a link to the manufacturer’s websitehttp://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608...⇄ you

Revdex.com,Thank you for brining this to our attentionPlease know that we connected with our Managers in the Service Center who said there was no issue found with the computer, that it passed all diagnostics, and that it functioned normallyThe unit was sent back to the store, and our store let
us know that the customer was wanting to upgrade his hard drive, and felt that *** was misrepresenting the computer's capacityPlease know that the computer is not misrepresented, and if the customer has issues with how *** manufactured the unit, and does not believe it performs as *** promises it should, then he would want to direct these concerns to DellWith that being said, our store made two very generous offers outside of our policy to assist with the customersThe customer was offered either to have his Geek Squad Protection plan fulfilled for a credit in which he can use towards the purchase of a new computer of his choosing; or, the customer can purchase the Hard Drive he would like, and we will install this in his current computer and waive the installation costAgain, these are both onetime exceptions as the customer's computer is fully functionalThe store has been in contact with the customer, and the customer is aware of his optionsWe are doing this in good faith, and would not be offering anything further to the customer, and feel we are going above and beyond to assistThank you for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for bringing this to our attentionOn 10/10/our StJohns, FL store processed a complete refund as requested. Thank you, Dean ***Executive Resolution Specialist###-###-####

I am rejecting this response because: The business knows what was the right thing to do .They knew the refrigerator before was a *** French door refrigerator, and it fit quite easily.Now a *** cu ft cannot fit and they never got back to me?I would like to Revdex.com to see the outcome of this complaint because best buy is playing games with me.I have a appointment for a re-delivery for the *** refrigerator for Friday may 6th .I hope this puts and end to all my misery .Not forgetting $in food lostWhich included my Grand-mother's insulin to treat her diabetes spoilt because of the refurbished refrigeratorThis I had to purchase out of pocket since she doesn't have insurance I should be suing Best Buy because my grand -mother almost died, due to the fact that she used the insulin that had gone bad . My sister lost all her baby foodI would like Best Buy to give me a coupon for the food I lostThen I will truly be justifiedfood everything was spoiltI would like Geek Squad to also give me a refund

Revdex.com, Thank you for bringing this to our attentionPlease know that at the time of purchase the signature pad required the customer to sign, or opt-inI cannot say if it was in error, or if this was a misunderstanding at the time; however, we apologize for any confusionI can see that the
customer had contacted us, that the plans were canceled, and that a full refund has been issued to the customer Thank you again for allowing us to address these concerns Regard, Sarah L

Dear Revdex.com,Customer has received a settlement from Best Buy's insurer. Best Buy is also providing a New TVat a discount and a free calibration once delivered and we are in the process of completing the purchase. Mr*** has agreed to this resolution.Best Buy considers these case
resolved. Thank you

Dear Revdex.com, It would be the responsibility of Mr*** to cancel his monthly AppleCare plan if he upgrades his phoneAs he upgraded the phone through Sprint directly, we would not have been notified that he received an upgrade. We will be unable to provide Mr*** with a refund for
the payments he made. Thank you, Dan S.Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I contacted the District Manager of the Best Buy Store, Kristine *** at ###-###-#### At this point in time we're awaiting to see how the manufacturer of the notebook, ***, will be addressing the repair needs for the machine This is the second bad experience I've had with this particular Best Buy and I was not interested in store credit We could not find a way to place a monetary value on the time lost (transporting the computer for repair and not having a working machine).I have no intention of setting foot in a Best Buy store again, this is the bottom line

Hello Revdex.com, We are following up on my previous response to *** ***’s Revdex.com case Our appliance escalation team provided a refund for Mr*** on 10/27/ Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will use the card to buy the game I was promised in the promotionwhen the funds are depleted I am cancelling my Best Buy credit card and don't plan to step foot in their stores again This is not the first time Best Buy has messed up something pretty bigand it is a large shame that it took almost months to sort this outridiculous

I am rejecting this response because: I am pretty sure wasting 8hours on a Friday night waiting for my washer and dryer and never having received my washer and dryer, a phone call or anything from the business then having to return it because they refused to bring it for at least another week Is worth more than a **$ Gift Card

Dear Revdex.com, Upon reviewing the receipt provided, the television was purchased in September of last yearWe have no way to substantiate what the customer is alleging concerning the treatment of his mother-in-law in the store. Because we are now nearly months outside of the purchase and because of the time that has lapsed, we are unable to process an exchange. Best Buy considers this matter closed. Sincerely,Kelsey F

April 21, To Whom It May Concern: Best Buy apologizes for the concerns outlined in the complaint that was forwarded to your office by *** *** and for any inconvenience that she has experienced. However, if she is experiencing issues with the computer in question she is welcome
to bring the unit in to any Best Buy location to have it service under the coverage of her service planNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com: Thank you for sending this on for reviewI see a case is open in our office to investigate this matter, opened the same day as this Revdex.com case was filedThis client is actively working with my colleague and they will continue partnering until a solution is reachedThank you!

Dear Revdex.com, Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our Executive Resolution Team for proper reviewWe are very sorry to hear about the described difficulties with our customers purchase, and sincerely
apologize for any frustration and inconvenience causedPlease be assured we have taken the necessary steps to provide visibility of this experience to the proper leadership that we can review and properly address our customers experience with both our internal and 3rd party support teams It is never our intent to create such a disappointing experience, and we are taking the necessary action to prevent similar occurrences in the futureAt this time, we are able to confirm that the reservation to perform the exchange and installation for the dishwasher is still scheduled as previously communicated for 09/30/Our Geek Squad Department of Defense, who is responsible for providing resolution with our field service orders, has assigned an active case manager who is continuing to monitor this service appointment to assist with any questions or concerns that may ariseWe again sincerely apologize for the delays that have been experienced, and we appreciate the opportunity to assist in providing a solutionBest regards, Shane MExecutive Resolution Specialist Best Buy CoINC

I am rejecting this response because:I just got a phone call from Best buy today May 25th, that l am days past due on this charge...l thought still was not settled even though l was informed it would take to business days to clear the charges