Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attentionI verified that on 4/2/2018, the Geek Squad Tech Support and Webroot Antivirus software plans were both canceledI am not sure why an email would have been promised and not followed up with, but I can assure you the plans have been
canceled. Sincerely, Dan S.Best Buy

Sent the following email to the customer:Dear *** ***: Thank you for contacting the Revdex.com about your Best Buy order concern. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review***, I was very sorry to hear your
*** - Geek Squad Certified Refurbished - Gear Sorder was cancelled. I appreciate your concern and would like to investigate. If possible, can you reply to this email with the cancelled order number (BBY01-…)? With order number information, I will be able to find out why it was cancelled. Thank you again for bringing your concerns to our attention. I look forward to assisting in this matter.Sincerely,Dean ***Senior Executive Resolution Specialist###-###-####dean.***@bestbuy

Revdex.com, Please know that we have talked to store management on thisWhat was offered was as an exceptionRegardless of what was processed, the customer would not have received a refundAn exchange or store credit was the only optionWe will not be refunding the funds back to the customer's credit card, respectfullyThank you Regards, Sarah L

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the gift card promot and online order purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe contacted Ms*** and informed they have received the credit from our team member Amanda *** for a $credit to the order Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, We have been unable to locate the original purchase information related to this transactionTerry from our Executive Resolution Team emailed Ms*** on 10/18/via email to obtain this information but has not received a response. Please have the customer provide the
customer service pin number for the original purchase, and we will gladly look into this further. Thank you

I am rejecting this response because: best buy never called me or emailed me to say that the gift card will be mailed out and they resolved this problem and apologized to me, just like their customer service responses to my calls, saying that the matter will be resolved and they never resolved it. They are liars. I will wait three weeks to see if the gift card is actually mailed out before I fully accept that this complaint is resolved

Dear Revdex.com,Thank you for bringing this matter to our attentionIn response to the concern we contacted Sedgwick, which is the company that handles insurance claims for Best BuyIn this instance, Sedgwick is not the tendering party to the claim, but they are monitoring the progress of it. There
have been multiple attempts by both a claims investigator and the customer to contact one another, unfortunately, there has not been direct contact over the phone. We were informed voice mails were being traded.The tendered party for the claim is FSA Logistics. We advise the customer to continue to work with FSA logistics. If there are any continued issues speaking to a representative from FSA Logistics, we invite the customer to contact the representative from Sedgwick. They are more than willing to provide support and contact FSA Logistics on behalf of the customer.Thank you,David M

Dear Revdex.com,Spoke with *** *** and worked out a mutually agreed upon plan to get her computer repaired.Best Buy considers this matter resolved.Thank you,Larry S

I am rejecting this response because:- The best buy tracking site indicated that the item was no longer on back order and even provided a delivery date.- I spoke with representatives on the phone who indicated that the issue was not related to back order.- The representatives that I spoke with and the representative from the fulfillment center that left me a voicemail indicated that the issue was a problem with activation

Dear Revdex.com, Thank you for forwarding the customer's responsePlease know that we will be contacting the customer directly to address this matter Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI want to thank everyone for working to resolve this issueI will go to the Best Buy store within the next few days to resolve the rest of this issueI will look forward to many more years of buying from Best Buy

Dear *** - We're sorry you were unable to purchase an item from our Black Friday sale. Best Buy's Black Friday ad items are all limited quantity with no rainchecks or substitutions allowed. Unfortunately, we are unable to make exceptions for any customers regarding this Black Friday ad
policy. Regards, Amy C

Revdex.com, Thank you for bringing this to our attentionPlease know that we do have a policy that if a unit is received defective, the customer is to call us immediately and we can arrange a refund or exchangeAt the customer's own admission, they did not do this and proceeded to use the computer
as normalThis does bring into question where the damage occurred, and there would be no way to verify the customer's claimsOur store was correct in their handling of the matter I have, as onetime exception, issued a full refund of to the order in good faithPlease know that that the customer would need to follow our policy going forwardThe customer should see their refund in 1-business days, or 1-billing cycles, depending on their card Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com,Thank you for bringing this matter to our attention. The conditions of use for BestBuy.com state:"Order ConfirmationOur order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time
after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order." As such, we are unable to provide the customer with additional funds for her orderAccording to our records, the customer has been refunded in fullwe are sincerely sorry for any difficulty that this order cancellation has caused. Kindest regards, Cassie EExec Res Sr

Dear Revdex.com - We have processed a full refund of order BBY01-*** per the customer's request. We apologize for the delay.Regards, Amy C

Dear Revdex.com: I have reviewed the purchase details, including the 2-Year Accidental Geek Squad Product Replacement coverage purchased.We cannot account for what another employee may or may not have disclosed verbally during the sale, which is why we proactively send this data to the customer via e-mail
and indicate the terms on their receipt as well.The receipt indicates that, "Terms & Conditions will be e-mailed to you and can be found at www.geeksquad.com/termsconditions."Via that site, customers may access complete Terms & Conditions for their plan.Here is the link to the relevant protection plan Terms & Conditions: file:///C:/Users/A1233217/Downloads/gsp_2014_10_26_to_2015_09_12_v9_english%20(4...⇄ Buy sends customers the terms and publishes them online; the customer is responsible for reviewing themPer these Terms & Conditions, the following exclusion is identified:"ADH Coverage does not apply to the following: cosmetic damage (e.g., scratches, tears, dents and broken casing) that does not otherwise affect or impede its functionality or materially impair its use; damage resulting from falling from elevated heights (e.g., decks, balconies, windows); damage from being run over by or falling from moving vehicles; damage from liquid immersion/submersion; secondary damage from use other than as the manufacturer intendedWe reserve the right to determine the cause of damage to the Covered Product and the applicability of ADH Coverage, based upon the condition of the Covered Product at the time of the claim."Best Buy is upholding the terms and conditions fully, which closes this matter

Dear Revdex.com,Thank you for your partnership in bringing this matter to the attention to Best BuyCorrespondence regarding this issue has been brought to our Executive Resolution Team for proper review.Best Buy would like to sincerely apologize for any frustration and inconvenience experienced in an
effort to obtain support for this purchaseUnfortunately, Best Buy does not support all account types and do not possess a way to make changes on this planWe would encourage our customer to call Sprint customer care for more details as we are unable to further assist with this requestWe again apologize for any inconvenience this may cause. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com (Revdex.com): Thank you for bringing Joan T***’s refund request for online order #BBY01-*** to our attentionBest Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe return was received;
however, refund was not processed back to the original form of payment i.eBest Buy credit card accountWe have credited MsT***’s online order today in the amount of $The credit should appear on their billing statement within 1-billing cyclesAs a customer service gesture and for a better Best Buy experience, we will be sending a $check for late fees and interests incurredThe check should be received in approximately to business daysThank you again for making Best Buy aware of this situationSincerely,Steven W***Executive Resolution TeamBest Buy Corporate Campus____________________________

Dear Revdex.com,We have been in contact with Mr*** and a plan that was agreeable to the Customer has been put into motion to get his iPhone repaired. Best Buy considers this matter resolved. Thank you,LarryS

Revdex.com:
In response to the prior comment my information is as follows: the name the appliances were bought by was my father *** ***Phone ###-###-#### but my girlfriend *** *** has been dealing with the claimHer number is ###-###-#### so I am not sure whose name may show upThe address is *** *** *** *** Sterling Heights MI, I have two order numbers because the refrigerator was exchangedThe first one is *** *** *** *** The second is *** *** *** ***I also have a claim number for the damage which is ***600001. Thank you,*** ***