Best Buy Stores, LP - US Headquarters

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration the matter has caused you I am pleased to
inform you that the Mac Book Pro is being replaced and is available for you to exchange at no charge at the Best Buy in Algonquin. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the GE laundry center purchased on May 24, 2016, to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectations when the first washer and dryer they selected for purchase on 05/11/did not fit their space in their home The GE space maker stackable laundry center *** *** re-selected on 05/24/(date on purchase receipt) is a special order item coming from the vendor for delivery on 6/6/Unfortunately, the GE space maker stackable laundry center arriving to our warehouse by the vendor has been delayed and we have rescheduled the delivery for 6/13/ We apologize again for the delivery delay and if our Kenosha store (#1191) employees did not inform them the GE space maker stackable laundry center is a special order item Mr*** has the option of re-selecting another washer and dryer for a sooner delivery or the option of keeping the current purchase in place for delivery on 6/13/If the GE space maker stackable launder center arrives earlier than expected from the vendor, we can work on expediting the delivery sooner Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus Tell us why here

Dear Revdex.com,Thank you for bring this to our attentionCustomer claimed that they did not receive the first shipment that was delivered on 10/12/16.We show the order, shipped and received The procedure for this would be for the customer to file a claim with the shipping companyAs
a courtesy to the customer, Best Buy reshipped the order to the customerAgain the customer did not receive the order As a one time exception, Best Buy has refunded the customer $Best Buy feels we have fully addressed the customer's concerns. Thank youGail D.Best Buy

Revdex.com:
I do not know how Best Buy can say a sale is expired when I was on their app and it showed a sale and I clicked on it and the sale was wrong. I was baited into clicking on something I'm shopping for by showing a larger savings than what was actually there. This is disappointing but im not going to waste anymore time on this since they won't truly fix the issue
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attentionBest Buy has reached out to the consumer to address their complaint, apologize, and provide a satisfactory resolutionBest Buy considers this matter concludedThank you for your time. Sincerely,Alex S

Dear Revdex.com - We have responded to *** directly regarding his concerns.Regards, Amy C

Dear Revdex.com - This customer's complaint is being handled by the Executive Appliance Customer Care team. We have forwarded this additional information to them and they will be working with the customer to resolve the issues he has raisedRegards,Amy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the fridge refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsMs
***’s fridge that was hauled away was refund on 10/28/We have included a copy of the refund receipt in attachments with this response Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:
I have it covered under the geek squad warranty and I have revived three defective devices

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to read about your experience with the *** Pre -OrderI sincerely apologize on behalf
of Best Buy for any inconvenience and frustration this may have caused youUpon investigation into your concern it has been determined that you were not eligible for a lease on this orderOur records indicate that our Mobile Team received a call on 4/25/2017requesting cancellation of the preorder so that the transaction could be handled in the store as you no longer wanted to wait for your order to be fixed and that the order was fulfilled at Best Buy Store *** transaction # *** ** *** *** Even though you did not qualify for the promotion the store made a onetime exception and significantly discounted the available components included in the promotion which you purchased. The sales tax is collected on the price of the phone and must be paid at time of purchaseThe amount of the tax does not change due to the length of the installment plan and cannot be refundedAs our records indicate you did not qualify for the promotion no further compensation will be offered Thank you for your patience and understanding. Again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is satisfactory to me.Dean from the executive resolutions team was very pleasant to work with and provided great service and an acceptable solution.Thank you to the Revdex.com and Dean for the help! Happy Holidays!

Dear Revdex.com, Thank you for bringing Mr*** ** ** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The customer’s delivery was delayed due to inclement weather in the area on the day of deliveryOne of our field
managers requested for a $Best Buy e-gift card be sent to the email address on the order number that was provided to the Revdex.comThe email address is *** and the email was sent on 2/2/The customer should check their spam folder if the email is not in the regular inboxThe email will be from the sender Cash Star, and not Best BuyIf the customer does not have the email, we can request that it be resent Best Buy considers the matter closed Regards, Kathryn S

I am rejecting this response because:
I have returned the call several times, and have not received a call back at this timeEvery time I have called it goes straight to voicemailYou only attempted to call me one time, and I promptly returned the call the same dayUnfortunately, due to the delayed response I went with another store and purchased the exact same washer and dryer setIt is unbelievable that you expect me to waste even more time trying to work with your companyWhat a lack of compassion for your customers time! I am beside myself that I am just finding out now how you feel about your customers!

Revdex.com, Thank you for bringing this to our attentionPlease know that the photos our technician received do show that the television appears to have impact damagePlease know that if the customer felt there was damaged caused by installation, he would have had days to notify usAs we are outside
that window, and respectfully cannot speak to what happened to the television during this time as it was not in our possession, we would not be able to refund the customer for their damaged televisionThank you again for allowing us the opportunity to address to address out customer's concerns Regards, Sarah L

Revdex.com:
I responded to Best Buy today and we worked out a satisfactory resolution. Thank you

Dear Revdex.com, The Gift Card in question was send to the wrong address. An exception was made in this case and an E Gift Card was sent on 11/17/in the amount of $221.41. The Customer should check his email and find the card. If not in his inbox pleasecheck if it was sent
to a spam folder. We thank the customer for his patience and apologize for his experience. Best Buy considers this matter resolved. Thank you,Larry S

Mr***, Thank you for your response, and I apologize if you may have received a negative impression from our response to the complaint. To reiterate, the price you saw on the 65" television was not correct, unfortunatelyThe prices of all of our products are determined and built within the specific SKU number they are assigned, and the price you saw was not for this productTherefore, we will not be honoring the sale price At this time, Best Buy feels this response firmly closes this complaint Sincerely, Kelsey FBest Buy Co., Inc

Dear Revdex.com: Thank you for this informationBest Buy adhered to all Terms and Conditions, as disclosed to the customer via e-mail at the time purchaseThe Terms and Conditions are located here: http://storage.bestbuy.com/geeksquad/terms/geeksquad_ps/geek_squad_ps_current_en...⇄ from
Section 12.B.I:We may also cancel this Plan for nonpayment of the monthly fee if you have purchased a Monthly Bill Plan (“Non-Payment Event”)If a NonPayment Event occurs, we will provide you written notice, via mail and/or email, of the Non-Payment Event and days to cure the Non-Payment Event, if curableIf the Non-Payment Event is not cured, the Plan will be cancelled retroactively to midnight on the last day of the month for which the last monthly payment was paid.As managing the payment obligations is entirely the customer's responsbility, Best Buy will not be honoring this request to reimburse or renew the customerThank you!

Dear Valued Customer,Thank you for bringing this matter to our attention, we apologize for any inconvenience this may have causedWe have found that this item was priced incorrectly on www.BestBuy.com and we reserve the right to correct any pricing errors on our web siteThe additional charge you
found is the correction of the incorrect priceYou are welcome to keep you order as it is awaiting pick up at storeHowever the price match to the erroneous price previously posted on our site will not be honoredFor more information on pricing errors on www.BestBuy.com, please visit the conditions of use as found at www.BestBuy.com.Thank you for your time and efforts to make us aware of this

Initial Business Response /* (1000, 5, 2015/10/23) */
Dear Revdex.com,
Data back up and transfer is a service that is not covered under any warrantySince the service was performed by the Geek Squad, we will be unable to provide a refund for the service or provide compensation
Thank you,
Dan
S***
Senior Specialist
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 7, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A warranty is useless if I lose all my data in the processBottom line is that best buy sold me a defective product that did not work within ~monthsThey should stand behind their merchandise or facilitate the warranty process with the manufacturer so I'm not paying to fix a product that does not work during the warranty period
I'd be happy to pay the backup charge if best buy will allow me to return the computer for a full cash refund
Final Business Response /* (4000, 9, 2015/10/26) */
Dear Revdex.com,
Best Buy feels we have appropriately addressed this concern in our last response and maintain our position
Since the service was performed, we will be unable to provide a refund for the service or provide compensation
We will also be unable to accept the computer for return as it is past the 15-day Return and Exchange Policy
Thank you