Best Buy Stores, LP - US Headquarters

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionEnclosed within the email details making contact on Monday February 13th.Warmest Regards, Best Buy

Dear Revdex.com,Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office in our previous response and we maintain our position.I have spoken to the Customer and stated that we would cooperate with law any enforcement investigation, but would be unable
to issue any type of refund or reissue of Gift Cards.Nevertheless, please forward any additional concerns to our office and we will respond accordingly.Warmest Regards,Best Buy

Thank you for forwarding this on for reviewThe Geek Squad Protection plans are only applicable to the product identified on the customer's purchase receipt as having coverage under a PlanThe plan is not transferable to other products, as each plan is linked to a specific serial
number and each product requires its own coverage planIn the case of iPhones, we no longer offer Geek Squad Protection, but AppleCare insteadThe terms and conditions are referenced on the customer's original purchase receipt (which they must sign), e-mailed to them, and published on our Web SiteBest Buy is not able to honor terms that were not present, despite the customer's intentions or misunderstanding of his prior terms and conditions

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the continued setbacks endured by our customer regarding this situationPlease know that we will be in contact with them shortly to address their concerns and provide an amicable
resolution. Thank you

Revdex.com:
Best Buy, please review the Cancellation under the email: [email protected] representative informed me I had mbr id's and so there were two email on record at that time.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me

I am rejecting this response because: I don't know what a reasonable time frame it takes to update a website, but I would think with the electronic communication services (e-mail, text, etc.) and the IT resources that Best Buy has available, they could do what they claim in hours. I deliberately waited to provide my response to see if Best Buy was sincere in their response. Here it is days after they responded and on their own (Best Buy) website, they have not made any changes that indicates they do not ship to Hawaii (I tried and got to checkout with no rejection or verbiage that indicated they would not ship to my location). Instead of providing customers with hollow words of appeasement, why don't they show their sincerity by their actions?

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher purchase and refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
Mr***’s dishwasher was received on the return and refunded back to the original form of payment on 03/08/The credit should appear on their billing statement within 1-billing cycles Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear Revdex.com,
Best Buy will honor the advertisement by sending the client $** in the form of a gift cardThe gift card will not expire and can be used in store or on BestBuy.comWe apologize for any confusion or inconvenience this has
caused
The gift card could take 7-business days to arrive and will show up via local post office, in an envelope not marked as from Best Buy as to protect the contents
Thanks,
Derek
Initial Consumer Rebuttal /* (2000, 7, 2015/08/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This a great example of a company correcting their mistakeThat said, I hope they reword their advertisement to reflect a limit on when the first purchase using the credit card can be made

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'd like the check mailed to me at*** *** *** Kissimmee, FL,

Dear Revdex.com,Best Buy has investigated the consumer's concerns and provided our determinationThe promotion in question requires the trade in of a laptop/s in order to qualify for the promotional gift cardsSince the consumer's laptops were considered ineligible for trade in and therefore not traded in, we are unable to honor a promotion that requires said trade inWe apologize for the consumer's disappointment, however we will not be providing gift cards for a trade in that was not approved or completedThis is Best Buy's final stance on this matter. Sincerely,Alex S

Dear Revdex.com,Thank you for bring Mr***'s issues to our attentionWe apologize for any inconvenience and frustration the customer may have experienced.Upon reviewing the complaint, we have found Mr*** is already working with our team and an agreement has been establishedOur representative
working with the customer will follow up with the Mr*** directly with a final agreement in due time.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

July 12, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as I have spoken with the customer and reached a resolution and issued a digital coupon for them to replace their order.
Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:
I followed Bestbuy.com's instruction which told me to go to the closest store, a Bestbuy mobile in Menlo park mall, I got rejected, they told me to go to the big store, so I followed their instruction again, driving minutes to the big store, and was rejected again because they sent the wrong item. I was simply asking for a prepaid mail label, so that I don't waste another hour on their mistake, is that too much to ask?! Or best buy from the very beginning sets up all these troubles just to reject returns by hassling customers again and again!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I want to thank Best Buy Headquarters for respoinding promplty Best Buy geeksquad agent was able to, after a month of communications, replace my refrigerator and make good on their geek squad warrantyI know have another refrigerator that I hope will last Thanks*** ***

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We have submitted for a refund of $on the customer’s orderPlease allow 3-business days for the refund to be
processedBest Buy considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for making us aware of the complaint filed by Mr***Best buy offers a day return and exchange period on cell phonesThis information is provide at the time of purchase on the receipt or order confirmation, as well as being posted at each register
and onlineIn an effort to remain fair and equal to all of our customers, we are unable to make exceptions to this policy.We truly appreciate Mr*** as a customer, and are thankful for his regular and repeated businessWe sincerely hope that we have not lost Mr*** as a customer due to this unfortunate experience. Thank you again for making us ware of thsi issue. Kindest regards,Cassie E Exec Res Sr

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case As outlined in our previous response, our policy and T&C of the GSP plan contract regarding service claim fees are printed on the receipt and received at the time of the purchase by customersWe would be unable to accommodate Mr***’s refund and resolution requests. Best Buy feels that this has been addressed appropriately and will not take further action on this issue Respectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,
Thank you for bringing this to our attentionI am sorry to hear the customer has had problems with her *** dishwasher
We have reviewed the customer's previous repairs and found the customer has only has completed qualifying repairsThe 3rd repair was recently scheduled
on 2/23/and still within the days for a reworkThe customer's dishwasher is currently covered under a Geek Squad Protection (GSP) Renewal warranty, which covers parts and labor costs to repair the dishwasher in the event it fails to properly operate during wear and tear, however the renewal plan does not include the original plan's No Lemon option
The GSP Renewal Plan's terms and conditions can be found on our website:
http://storage.bestbuy.com/geeksquad/terms/gs_renewal_plan/gsrenewal_2012_08_30_...⇄ /> Sincerely,
Dean ***
Executive Resolution Specialist
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Dear Revdex.com, The Customers concerns have been resolvedIf there are any questions, problems or concerns, please feel free to contact us Warmest Regards, Best Buy Dear Revdex.com, The Customers concerns have been resolvedIf there are any questions, problems or concerns,
please feel free to contact us Warmest Regards, Best Buy

Dear Ms***,Thank you for bringing this matter to our attentionWe apologize for any frustration this may have caused you or your familyThe Geek Squad Protection (GSP) plan, in this scenario, might allow you an exchange to a comparable item (if available) or a refund of the
original purchase price to a store creditIf the exchange is processed utilizing the GSP, the plan is considered fulfilled and our obligation under the plan are also fulfilledFor more information on the GSP plan, please visit https://www-ssl.bestbuy.com/usw/termsconditions/anonymous.Best Buy has offered service/replacement options to the customer that are aligned with the terms and conditions of the plan, as explained above, and considers this matter addressedWe would advise the customer to visit the store for assistance in utilizing the plan to the full benefit she she may be entitled toBest Buy will not be offering a full refund as the accessories and games are outside the return policy and the game console matter can still be addressed in store.Thanks,