Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Best Buy feels that we have fully addressed this matter with our previous response and we maintain our positionWe consider this case closed and will take no further action.Best Regards,

I wanted to provide a final update on thisThe customer's order has been picked up, and a refund has been appliedAdditionally, we have worked with leadership at the warehouse and at the store to provide information, and we can assure the customer that we are taking the steps necessary to prevent situations such as this from arising in the future Thanks for your patience and please let me know if you have any questions Thanks! Cassie ***

I am rejecting this response because: I feel that they have the chance to talk on my Behalf to *** TV maker and have them take care of it for me , Because I did not buy from ***, I pay for it at Best buy and they sell the TV, That should not have went bad in MonthBest Buy know how to contact *** company and have them take care of it for me, because it came out of theirs storeIf they do not I will post on every internet site and web site to try my Best to get people to stop Buying from Best Buyand go some where else to get a good customer serviceand respect

Dear Revdex.com, I am investigating this further with store leadership at the Strongsville, OH store and will respond shortly. Thank you, Dan S.Best Buy Executive Resolution Team

Dear Revdex.com,According to our records, there have been no indication that a 10% discount off the price of the fridge was ever offeredBest Buy is unable to substantiate our customers claimsAs a customer service gesture, Best Buy will send a $*** Best Buy gift card to the address provided in the Revdex.com
complaint.Respectfully, Ash E

The status for case #*** (C***en ***), has changed Best Buy now feels that we have fully addressed the Customers concerns that were forwarded to your office I was able to speak to the Customer and his missing Gift Card is being reissued Please forward any
additional questions or concerns to our office and we will respond accordingly Thank-you so much! Have a Great Day! Warmest Regards, Zar ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlso I would like to know if there will be a tracking number associated with the gift card being mailed from the corporate office?

Initial Business Response /* (1000, 5, 2016/01/04) */
Dear Revdex.com,
Thank you for bringing this to our attentionOur records indicate that Ms***'s TV was delivered as of 12/30/
Please forward any additional concerns to our office and we will respond accordingly
Thank you,

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersThe television had physical damage that is not covered by the Geek Squad Protection Plan, at the time that it was turned in at the storeThis was notated on the service order documentation at the time it was
turned inMs***'s satisfaction is important to usThe General Manager at the store, Kevin, has let me know that the store has reached out to Ms*** and provided her a free comparable television as an exception to policyThank you for making Best Buy aware of this concernSincerely, Brian P *** Executive Resolution Specialist Best Buy Brian.***@BestBuy.com

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused Our records indicate the remaining installation service was completed on 12/If this is not the case, we can continue to escalate with our appliance
delivery and installation teams to ensure the work is completed. At this time, Best Buy considers this matter resolved. Sincerely,Kelsey FBest Buy

I am rejecting this response because:
We are not receiving the proper response from Sedgewick They are undercutting bestbuy's prices and it's impossible to replace the parts for the amounts they are showing We purchased this through Bestbuy and not Sedgewick They need to resolve this and try complaint is against Bestbuy since they broke the cabinets and have not provided a resolution Sedgewick is working on behalf of Bestbuy who is the responsible party The complaint is against the responsible party

I am
rejecting this response because:
Best buy been cooperative with handling this issue and providing a refundHowever, at 11:21am on 3/27/I received a phone call by a person on my caller ID as Tate *** B asking me if I received a package on 1/16/I was at work and responded I receive packages all the time and not sure which package she was referencingI said If this is about the package pertaining to the replacement camera I never received it was deemed lost by UPSShe said "NO" it was singed by "Frankie"She began to say "I am sending my people to your place with security"First of all that is a threat to send people over to my house where I have wife and children presentSecondly, she was speaking about to the original package that was sent on 1/16/There is not a dispute about that original package but the replacement that never arrivedThis behavior is unacceptable and was reportedThe person who called was either contacted to threaten me by either Best Buy or UPSThe person who called lives at *** *** *** Brooklyn NY and is years of age according to public recordsI am not closing this case until it is found who this person is working for and appropriate legal action will follow

Dear Revdex.com - This customer's concerns are being addressed by a customer service associate. The refund to the customer's bank has been processed. Any additional information that he has or additional assistance he needs can be handled by the associate who emailed Mr*** on June
18th.Regards, Amy

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as 12/14/Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Respectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/07/15) */
Dear Revdex.com,
I contacted the district manager for the customer's local store, and he said he never spoke with the customer about this issueThe district manager called the customer and left a message requesting a call back, but has not received
a responseWe request the customer return the manager's phone call at his convenience
Regards,
Kathryn S
Initial Consumer Rebuttal /* (2000, 11, 2015/07/17) */
I would like to have this closedThe District Manager went out of his way to make this rightBest Buy has let me return the defective phone and get another phone
Thank you!
*** ***

Dear Revdex.com - We have reached out to this customer directly by phone to address her concernsRegards, Amy C

Revdex.comThank you for bringing this to our attentionPlease know that we would never want to disappoint or frustrate our customerWe show that the customer initially called, and was offered to have the unit reshipped with an ETA of 4/20; however, our notes show the customer became upset and
disconnected, not accepting the offer made when originally contacting usThree days later, we show the customer contacted us via our Social Media team, as well as by calling our Post Purchase Support teamThe customer was advised that we were intercepting the delivery, and when we could conclude it would not be delivered to the customer we would process a refund right awayAgain, we deeply apologize for the experience; however, it is protocol should a shipping issue arise, as the unit could still reach the customerWe simply need to make sure that this will not occurWith that being said, I have made an exception, and applied a full credit of $to expedite the processThe customer should see this post to their account in 1-business days, or 1-billing cycles depending on the cardThank you for allowing us the opportunity to address these concernsRegards, Sarah L

05/04/2018To whom it may concern,Best Buy apologizes that we are not able to meet the customer's needs with this order. As of today (05/04/2018) we can confirm that this order has been cancelled and a full refund has been posted. Nevertheless, should any further issues arise, please feel
free to reach out for support or assistance

Initial Business Response /* (1000, 12, 2015/12/01) */
Revdex.com,
Thank you for bringing this to our attentionWe sincerely apologize for any miscommunication when the customer was making their phone purchase
Please know that I made the store leadership aware of the customer's experience and
they are addressing this internally
As the customer's phone is no longer available and has been sent back to the manufacturer, they are allowing her to buy the phone with the card as initially promised and have been in direct contact to arrange this
Thank you again for allowing us to address these concerns
Regards,
Sarah L

Revdex.com, Thank you for bringing this to our attentionPlease know that I connected with the General Manager of our store who contacted the customerThey had a very good conversation, and there seemed to be a lot of miscommunication surrounding this situation which we apologize for The
customer called the store, 1-888-BEST BUY and ** and received so much information that there was several points of confusionThis lead to an overall misunderstanding The customer thought that she needed to return her TV, but wanted serviceWe did eventually iron this out and let her know that we could repair the unit, but it would take a while because the part was on backorderThe customer said that ** told them they had screens available; however, we do not attain these parts from ** direct At the end of the day, the customer returned their defective TV within the return and exchange period, and purchased a new TVThe customer is not as happy with their new TV as they are with the TV they returnedThe customer essentially is asking if we can give them back the TV they brought back for returnThat TV is out for repairThe GM said that he will keep his eye out for that TV to come back from repairIf we get it back, we will absolutely set the customer up with that TVThe GM is also keeping his eye out for other TVs that he could work on the price of as a gesture, that may be of better interest to the customer The customer has his information, and will be working with him direct Thank you again for allowing us to address these concerns. Regards, Sarah L