Best Buy Stores, LP - US Headquarters

October 6, To Whom It May Concern: Best Buy feels that we have fully addressed Mr [redacted] ’s concerns that were forwarded to your office as the claim in question was tendered to the service provider Spirit deliveryIt is our understanding that Spirit has communicated with the customer as recently as October 2nd via email and they would be responding with their position on the claim to Mr [redacted] shortlyNevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, ###-###-#### Direct ###-###-#### Fax Senior Executive Resolution Specialist Best Buy Corporate Campus Terrance [redacted] terrance[redacted] @bestbuy.com

Dear Revdex.com,Thank you for bringing this matter to our attentionPlease know that our store general manager has contacted the customer and is awaiting a response.We will keep you updated once we have a reached a resolution with the customerThank you,

Dear Revdex.com, Thank you for your continued partnership in this matterWhile we apologize for the inconvenience, Best Buy has provided our final stance and that stance remains the sameAll orders placed go through a verification process prior to fulfillment, and at our sole discretion, the address listed has been notated as a freight forwarderWe would again recommend a different address be used, as any orders placed for this address will automatically cancelAgain, we sincerely apologize for any inconvenience this may causeBest regards, Shane MExecutive resolution specialist Best Buy CoINC

Dear Ms [redacted] - We have reviewed the case that you reference and are requesting a $refund from your purchase on 11/21/ We're sorry for the delay in processing this refund, however, the notes in the case created by Alan are not very clear The refund request can take up to business days to be completed and may take up to weeks to be reflected on your credit card statementRegards,Amy C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you so much for all the help you have provided me and for being a consumer advocate I will return the TV which is in perfect condition.Thank you so much!! [redacted]

August 11, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as the purchase has since been delivered and install and the concerns resolved Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### Direct ###-###-#### Fax [redacted] Ideation, Context, Maxmizer, Activator, Communication

Dear Revdex.com, We are very sorry to learn of the experience [redacted] has encountered Mr [redacted] was refunded $on 12/27/This matter should be resolved Thank you, Dan SBest Buy

Dear Revdex.com,Thank you for contacting us regarding this matter This appears to be an on-going issue, and we have contacted the customer along with the local management team regarding the matter We will work to provide a resolution to the customer with the partnership of the local teams We apologize for the issues experienced with this purchase.Thank you,David M

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the washer delivery experienced they encountered to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have in place a specific team for assisting customers with appliance delivery and installations [redacted] ***’s Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Tracy [redacted] who contacted [redacted] to confirm the unit was delivered and installed and as a customer service gesture sent a $ [redacted] Best Buy gift card Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus \

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention Correspondence regarding this case has been brought to our executive resolution team for proper review We are very sorry to hear about the described difficulties regarding the customer's cell phone information We have actively reached out to the customer in hopes of coming to a resolution at this time Best Regards,Bethany H

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad Best Buy was able to resolve this for usNote to Best Buy: However, I do feel that Best Buy should amend their Price Match policy to include open box items as well in the future

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attention againWe have contacted the customer directly to resolve outside of the Revdex.comSincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,Thank you for bringing this to our attentionI have called Mr [redacted] at ###-###-####, and left a voice messageApologized for the customer's concern, informed him of the return issue, and offered to resolve by processing the $(+ tax) refund.Thank you,Dean [redacted] Executive Resolution Specialist###-###-####

Dear Revdex.com, Thank you for bringing Mr [redacted] ‘s concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Mr [redacted] and located a way so he can access his account We have sent him a temporary password for him to log in and then change Mr [redacted] has my direct phone number and email address for future concerns Best Buy considers this matter closed Sincerely, Scott M

Initial Business Response / [redacted] (1000, 9, 2016/01/18) */ Dear Revdex.com...Thank you for forwarding this matter to me for investigationOrder BBY01- [redacted] was cancelled because the credit card was declined twiceOrder BBY01- [redacted] was cancelled as well, for the same reasonI cannot attest to the communication after the fact; however, the orders are merely authorized for a valid payment account at the onset and then the actual payment is attemptedIf the payment cannot be processed, the order is eventually cancelledI do not see any other orders for this customer under their e-mail address providedUnless they surface a new order number for additional research, Best Buy considers this matter closed Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Here is the information for the order im talking about Order Date: 12/17/ ORDER # BBY01- [redacted] This is the order that I am speaking of in whuch I had the terrible experience...afterwards a rep did try to help me get anither laptop but it did not work outThat however is the order in which I received the bad customer service on in which I want to be resolvedThanks Final Consumer Response / [redacted] (2000, 15, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is sad that I couldnt get this laptop but that does help a littleHowever I might not choose best buy stores when I am going to look for another laptopThank you for your help and I hope the people responsible will be reprimandedThanks Final Business Response / [redacted] (4000, 13, 2016/01/25) */ Dear Revdex.com, It is unfortunate that this open box item was not availableI know how frustrating inventory issues can beThe customer has been credited for everything and as a token of good will, for the poor experience and inconsistent information provided, I am sending the client a $ [redacted] Gift Card to the address of Revdex.com recordIt will arrive within 2-weeks in a plain white envelope via US mail

Revdex.com, Thank you for bringing this to our attentionPlease know that it would not be possible for Best Buy to say definitively what happenedThere are some scenarios we can offer as possible explanationWhen a customer does not have their My Best Buy Rewards card on them, our cashiers can ask for a phone number to attach to the purchaseIt could have been a simply mistyping of that customer's number, entering your number by errorAs such that purchase would attach to your accountAgain, we cannot say for sureAs the customer's actual credit card was not used, I would say that identity theft is very unlikelyIf the customer is uncomfortable, he is of course welcome to open a fraud investigation with his local authorities, or discontinue the cardsAlthough, from what the customer states, these credit cards have not been usedI assure we take our customer's privacy seriousIt was likely an error when typing in a phone number for the customer in-storeThat being said, the customer is naturally welcome to take any actions he seems fit to assure his safetyPlease know that Best Buy would not be offering any compensation as requestedAdditionally, I do see that our My Best Buy Rewards team is working on disassociating the purchaseThank you again for allowing us to address these concernsRegards, Sarah L

Dear Revdex.com,I have contacted the customer and have worked with The Retail EquationThe customer is able to make the return and exchange at this timeThe customer does have my contact information in case they need further assistance.Thank you,Best Buy

Initial Business Response / [redacted] (1000, 9, 2015/11/24) */ Dear Revdex.com, Our Geek Squad Covert Operations determined that the software installation and services Mr [redacted] received would not have caused a hardware failure He would be responsible for the cost of the repair as the computer is three years old and outside of manufacturer's warrantyWe will have to send the computer out for repair since hard drive cannot be replaced at the store level Thank you, Dan [redacted] Best Buy Executive Resolution Team Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Best Bey Executive Resolution Team are not giving a resolutionWe have had our lap top serviced via internet and even had the hard drive replace by them less than a yearWe follow their recommendation and have the unit serviced every month to make sure the unit would functioned to its optimal functionOvertime they service the unit they do a diagnostic test to see if the hard drive is working appropriate and repair any issues with the hard driveThis was also the case of the last Geek Squad encounter until they ran a diagnostics and erase files and programs and after they performed that function the computer never turned on Final Business Response / [redacted] (4000, 13, 2015/12/07) */ Dear Revdex.com, Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position Mr [redacted] would be responsible for the cost of the repair Thank you

Dear Revdex.com, Thank you for bringing Mr [redacted] 's concerns to our attention We apologize for any frustration or inconveniences this may have caused the customer The product in question was purchased in December of While Best Buy does have a return period of 15, 30, days for loyalty members, all customers have at least days to return certain products This purchase is outside any of those time frames Best Buy would not be able to accommodate Mr [redacted] 's request, and considers this matter closed Sincerely, Scott M

I am rejecting this response because: I was told by an employee at BestBuy Rochester MI location that it is applicable for LGPlease provide me a photocopy of the advertisementI personally had spoken to the employee the day before I bought itI was planning to purchase it in store but it was too late when I reached thereI wish I never made purchase online had I known the level of customer service!!