Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have reached out to Mr [redacted] and resolved the matter directly with him Thank you

Dear Revdex.com,Thank you for contacting us regarding this matterBest Buy reviewed the complaint presented by the customerAfter contacting the in-home service teams, it has been determined that an exchange is warranted to resolve the issueBest Buy personnel have left a message for the customer requesting a call back so the details of the exchange process can be discussed As soon as the conversation takes place, we will move forward with providing the desired resolution.Thank you,

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by Mr [redacted] when dealing with the recent purchaseIn fact, the customer is correct that he was able to use his gamers club discount on Cyber Monday and it was not excluded in our purchases for that dayPlease know that we have processed a refund of the gamers club purchased with us and have not cancelledThis is as a customer satisfaction gesture from Best Buy for the misunderstanding unless Mr [redacted] still wants it cancelled Thank you

I am rejecting this response because: After the entire wait length and hours of spent on the phone, the delivety/Installer didn't tighten one of the water lines to my faucet and I received water damage on my wood floor and basement ceilingI have reported this on Best Buys forum and no response from Best buyI have photos to support my damage

Dear Revdex.com, Thank you for forwarding Mr [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have caused to the customer We have followed up with Warrantech directly and have found they have fully resolved the issueNo further action is neededBest Buy/Pacific Sales considers this matter fully addressedSincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed the Customer and am waiting for a responseWarmest Regards,Best Buy

February 1, To Whom It May Concern: Best Buy feels that we have fully addressed [redacted] ’s concerns that were forwarded to your office as our executive offices and teams in the field have been working on a solution with Mr [redacted] for a resolution Mr [redacted] is currently scheduled for a service date on February 4th Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this to our attentionThe manufacturer warranty service was denied due to a lack of proof of purchase Due to Mr [redacted] ***’s customers concern, I have a $ [redacted] gift card for customer satisfaction Customer should receive the gift card within three weeks at his [redacted] mailing address Thank you, Dean [redacted] Executive Resolution Specialist ###-###-####

Dear Revdex.com,Best Buy feels that we addressed this issue effectively in our previous response, and we will not be providing it additional considerationNevertheless, please forward any new information and we will respond accordingly.Best,Cassie EExec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the online order/purchase request for the [redacted] PSto our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe online order that was cancelled was placed by [redacted] (BBY01- [redacted] ) using the My Best Buy credit card accountWe were unable to verify the account holder information in obtaining an authorization or approval for the purchase through the credit card used and can be a number of factors from verifying the name on the credit card or correct billing address for the card when online orders are placed through our website We recommend Mr [redacted] place a new online order using a different credit card or contact Citi Bank who manages the My Best Buy credit card account directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Derald w/Social Media requested a refund check on 9/for $Steve (my senior) requested a $Gift Card on 9/There is no further solution offered and no further Revdex.com review required for this issueBest Buy firmly closes this Revdex.com case

Dear Revdex.com, This insurance claim is being handled by a third party company, SedgwickI have been in contact with Sedgwick, who explained that this claim involves damages caused by a defective [redacted] dishwasherAs such, this claim was transferred from Sedgwick to to [redacted] on 11/02/16, after their investigation revealed that this was a product defect claim Mr, [redacted] 's claims adjuster at Sedgwick has contacted [redacted] and requested a status update on his claim, and will continue to follow up until there is resolution for Mr [redacted] If you need further information, please let me knowBest, Cassie E Exec Res Sr

Dear Ms [redacted] - We're sorry that hear you damaged your [redacted] laptopHere are the terms of the No-Lemon Benefit:No-Lemon Benefit.After two qualified service repairs concerning the same defect have been attempted or completed on an individual Covered roduct during your Plan and such Covered Product requires a third qualified repair, we will replace it in accordance with the replacement terms of Section above (the "No-Lemon Benefit"), and our obligations under this Plan will have been fulfilled in their entiretyWe reserve the right to determine whether a repair is a qualified repairFor clearance, open-box, and other Covered Products originally purchased at a discount, we reserve the right to issue a gift card or voucher for the original discounted purchase price plus tax instead of offering a replacement, which would also fulfill your Plan.You have days from the date of our No-Lemon Benefit authorization to complete your Covered Product replacement transaction.After we have performed a qualified repair, any additional repair requiring functional part(s) replacement or technician-required adjustment made during Best Buy's 30-day service warranty ("Re-Do's") will not be considered a qualified repair towards the No-Lemon Benefit.The original Covered Product and purchase receipts must be returned to Best Buy along with authorized service repair receipts from two separate qualified repairs to qualify towards the No-Lemon BenefitA service request requiring functional part(s) repair/replacement or technician-required adjustment is the equivalent of one repair.The following services are not 'qualified repairs' for purposes of the No-Lemon Benefit:Preventative maintenance checks; Re-Do's; consumer-requested alignments; bulb replacements; cleanings; product diagnosis; computer software-related issues; virus and/or spyware damage/removal; a no-fault-found diagnosis; repairs done outside the U.S.A.; customer education; troubleshooting/telephone diagnosis; and accessory repairs/replacementsIn addition, service repairs to accessories (e.g., ice makers, rechargeable batteries, remote controls) are not 'qualified repairs'In addition, ADH Coverage repairs and parts and service covered under the manufacturer's warranty during the manufacturer's warranty period or due to a manufacturer's recall do not qualify towards the No-Lemon Benefit.The No-Lemon Benefit expires when your original Plan term expires (i.e., you will not receive No-Lemon Benefit during any renewal term of this Plan).You have days to return your laptop to the Geek Squad to be sent out for a "re-do" repair We understand that you need to have your laptop for work, however, we are unable to offer a replacement or a refund to you at this timeRegards,Amy

January 15, To Whom It May Concern: Best Buy apologizes for any issues with a promo that Mr [redacted] experienced with his recent purchase In an effort to resolve this matter I have requested a $Best Buy gift certificate for Mr [redacted] The gift card will be processed and mailed in the next to business days Nevertheless, please forward any additional concerns to our office and we will respond accordingly Sincerely, Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com,Thank you for bringing this to our attentionPlease know that the promotion was for the XBOX One S, and the customer purchased an XBOX One XThat being said, our store connected with our customer and made a onetime exception in good faith to cover the cost of the gameThank you again for allowing us to address the customer's concerns Regards, Sarah L

Dear Revdex.com, We apologize for any frustration or inconveniences this may have caused the customer With that said this TV was purchased on 11/27/ Our company was notified of the problem with the TV on 9/20/ The request for the desired settlement is well outside of Best Buy's return policy Best Buy would not be able to accommodate the requests We consider this matter closedSincerely, Scott M

I am rejecting this response because: You state that the website does not guarantee that I will receive the game on the release date of 10/see attached screen shots showing bestbuys website saying I will receive by 10/You also state that you are prohibited from shipping until the release date, which is falsethe second screen shot shows the shipping initiated on 10/the day beforeNot to mention I was told by different Best Buy customer service representatives on 10/and 10/that I would receive the game on 10/at my home(Pull the calls on reference number [redacted] ) either way, bestbuy did not follow through on promises made on both on the website and by customer service representativesThis type of customer service is not acceptableI would have gladly changed to store pohad I been given that as an option and had I not been promised to receive it on time, forcing me to go elsewhere and purchase the same product a second time from another retailer just to receive what I had already purchased from bestbuy and was falsely informed of the delivery date

Dear Revdex.com: I am sorry for the delay in resolving this matterI saw a need to credit the client per her claimI requested the funds being credited accordinglyHowever, my request was rejected due to the credit already having been processed to the gift card, which then the store attempted to refund back to the client's credit cardI kept searching for a solution, as I knew my customer was still seeking a refund and the details were not aligningTurns out, the store refunded the customer but did so to a Visa card, rather than to her Best Buy cardOn 5/27/16, we debited the erroneous Visa card and credited the correct Best Buy card, a process that should have completed within 3-business daysPlease let me know if there are any further issuesThank you!

I am rejecting this response because: Yes they did do that but after I spent many many hours on the phone and being rudely spoken to They gave me a little credit that they applied to the new camera I think I should be entitled to more than that for my trouble Once again this is my opinion and I feel this way because I was treated so bad Its ashame you have to go through all of this to get something done They did break the policy that they are suppose to be going byThanksRegards [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.My complaint was assigned ID [redacted] I contacted you and the store again and they have agreed to the $ adjustmentThis claim can be stopped, I appreciate the quick responseThanks! [redacted]