Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for bringing this matter to our attention to be addressedWe have confirmed that the return shipment was received by our return center and it did contain multiple graphics cardsHowever the items enclosed were not packaged in their original packaging and were returned outside of our return periodDue to the items/package condition not qualifying for a return under our policy, as found online at www.BestBuy.com, Best Buy has denied the return and sent back the package to the customer’s address on the order via UPS tracking # [redacted] A letter, dated 10/24/2016, was also sent to the customer informing him of this denial and our policyWe have attached a copy of that letterWe have confirmed that out of the orders in question have had a refund posted for the returnsHowever the remaining orders will not be refunded as the return was not properly executed by the customer and that package was sent back to the customer’s address.Best Buy is in contact with the customer who advised he will provide more information, at which point we may reopen the investigationAt this time Best Buy has refunded the orders returned within policy and considers this matter concluded.Thanks,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Best Buy called me yesterday and agreed to refund me the money sought in a gift card I will receive the card in business daysIf there are any further issues, I will inform but I find this offer satisfactory Thank you for your assistance on this matter

Dear Revdex.com - Unfortunately, this customer is too far outside of the return/exchange period We can see that she initially contacted our customer care associates needing for the SIM card of the phone to work with Verizon, so it appears that possibly she has changed her mind We are unable to offer a refund or exchangeRegards, Amy

I am rejecting this response because: Best Buy knew about this mistake after the beginning, but before the end, of Black FridayThey quietly changed the ad after some purchases were madeNo explanation was postedIf you accept their explanation you will legalize online bait-and-switch nationwide under the pretext of "a mistake in the ad"

Dear Revdex.com,We have addressed our customer's concerns in our previous responseBest Buy understands that the client is requesting a full refund back to the original form of payment.We have offered to provide the customer with an exception store credit refund or an even exchange of merchandise where the customer would be responsible for any increase in monetary difference.Our customer is outside our day return period that we have made public on www.BestBuy.com and throughout our storesKind regards, Ash

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have causedOur records indicate the customer was able to return her product on November for a refund as an exceptionThe customer now has a warning and should be aware of the stipulations around itBest Buy feels this matter is fully addressedSincerely, Kelsey F

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDear Revdex.com and Bestbuy, The store manager has contacted me and we have resolved this issue.thanks [redacted]

Dear Revdex.com, Thank you for bringing Ms [redacted] ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customerWe have contacted the customer about the issue, and Best Buy considers the matter closedRegards, Kathryn S

Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquartersI apologize for the frustration that this situation has causedI am pleased to report that the Best Buy store in Schaumburg IL has contacted AT&T and that AT&T has cleared the balance to zeroThe staff at the store had processed the return properly, but there was an error on AT&T's end.Ms [redacted] 's satisfaction is important to usI am sending her a $ [redacted] Best Buy gift card as our invitation to shop with Best Buy in the future for a better experienceThis gift card will arrive to the address cited on this complaint within approximately 2-weeksMs [redacted] , I again apologize for your disappointment, as we value your business.Thank you for making Best Buy aware of this concernSincerely,Brian P ***Executive Resolution SpecialistBest Buy Brian.***@BestBuy.com ###-###-####

I am rejecting this response because:I did not look at an ad for black Friday I did a search through the site for a TV and the listing showed the price as The listing for the television made no mention of this being a black Friday itemAnd again, the issue was not with quantity as the store had more to sell, just at a much higher priceif the company is going to feature a certain model of television in a black Friday advertisement, then the listing needs to mention such a promotion because I not everyone who viewed that TV on that day saw it through an adas I stated, I took a different channel to the listingopening the site, typing in [redacted] 4k tv and clicking on a search result is all that I did, and again, the listing on the website made no mention of any sort of black Friday specialthe tv was simple listed for and I have the pictures of the listing to prove my casethe business needs to add a disclaimer on the listing that this television is only discounted due to a black Friday doorbuster salethere was zero evidence of thatI refuse to accept this outcomeyou will notice in the picturesame I provide that the listing for the product makes no mention of a doorbuster or anything of the sort

Dear Mr***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am very sorry to hear about the difficulty you are having with the $Gift Card matter and I apologize for the inconvenience and frustration this matter may have caused youUnfortunately you did not qualify for the promotionThis is the information from the Advertisement Offer: Receive a FREE $Best Buy Gift Card with an Installment Billing purchase and activation of select smartphones with a NEW line on Verizon Wireless Dates: 8/28/16-10/1/Thank you for your patience and again, I apologize for your experience, as we do value your business Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the customer purchased two mobile phones on 10/05/along with two Geek Squad Service Plans within receipt number [redacted] 10/05/By signing for the purchase, the customer agreed to the terms and conditions authorizing Best Buy to charge their credit card for the two servicesPlease see this authorization listed on the receipt belowI AUTHORIZE Best Buy to charge my creditcard the initial plan payment plus taxtoday & every month for months after thepurchase of this Geek Squad ProtectionPlanService fee & claim limits may apply.TERMS: Coverage expires yrsfrom theoriginal product purchase date asstated on your receipt and will be paidmonthly by automatic charge equal tothe initial payment amount on thisreceipt + taxPayments must be currentto receive service for this plan.Service fees & claim limits may applyCall###-###-#### to cancel this planYouwill be responsible for all paymentsthrough the month of your cancellation.See brochure and Terms & Conditionsfor complete detailsThe customer has already been provided months of refunds and we feel that this is a fair resolutionDue to the age of the transactions and the signed contract, we are unable to refund any further charges and consider this case closedBest Regards, [redacted] START RECEIPT [redacted] WELCOME TO BEST BUY #*** COLUMBUS, OH ###-###-#### Keep your receipt! Val #:000133-###-###-####10-###-###-####85- [redacted] 10/05/ 15:[redacted] [redacted] SPHL710KTS * SPR [redacted] GALAXY S III BLUE SPRNT MB PHN ITEM TAX QUAL MO+ N* SPR UPG 2YR SMARTPHONE STD SPRNT MB PHN SPHL710WTK * SPR [redacted] GALAXY S III WHIT SPRNT MB PHN ITEM TAX QUAL MO+ N* SPR UPG 2YR SMARTPHONE STD SPRNT MB PHN MNTHLY SMAR * MNTHLY SMARTPHONE W FEE GSP GKSVCS BNDL GSP# [redacted] SKU # EXP DATE 10/5/ ITEM TAX BBYM TRADE * BEST BUY MOBILE TRADE IN PLUS GKSVCS BNDL GSP# [redacted] SKU # EXP DATE 10/5/ MNTHLY SMAR * MNTHLY SMARTPHONE W FEE GSP GKSVCS BNDL GSP# [redacted] SKU # [redacted] EXP DATE 10/5/ ITEM TAX BBYM TRADE * BEST BUY MOBILE TRADE IN PLUS GKSVCS BNDL GSP# [redacted] SKU # [redacted] EXP DATE 10/5/ SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION SMSG50GC N [redacted] SMARTPHONE $ [redacted] GIFT C BBYACT N PROMOTION ---------- SUBTOTAL SALES TAX AMOUNT ========== TOTAL Associate # [redacted] xxxxxxxxxxxx GIFT CARD APPROVAL 166186xxxxxxxxxxxx GIFT CARD APPROVAL 164612xxxxxxxxxxxx DEBIT [redacted] E [redacted] APPROVAL ORIGINAL BALANCE: TRANSACTION AMOUNT: REFERENCE NUMBER: 0***SPRNT MB PHN Savings: SPRNT MB PHN Savings: GKSVCS BNDL Savings: GKSVCS BNDL Savings: TOTAL SAVINGS: 1, xxxxxxxxxxxx ORIGINAL BALANCE: TRANSACTION AMOUNT: 50.00- REMAINING BALANCE: xxxxxxxxxxxx ORIGINAL BALANCE: TRANSACTION AMOUNT: 50.00- REMAINING BALANCE: HARDWAREYou purchased the following:SPR [redacted] GALAXY S III BLUEMDN/Mobile Phone Number:: [redacted] 0ESN/MEID:: [redacted] 978SERVICE AND SERVICEOPTIONSSPR UPG 2YR SMARTPHONE STDHARDWAREYou purchased the following:SPR [redacted] GALAXY S III WHITEMDN/Mobile Phone Number:: [redacted] 1ESN/MEID:: [redacted] 247SERVICE AND SERVICEOPTIONSSPR UPG 2YR SMARTPHONE STDTERMS: Coverage expires yrsfrom theoriginal product purchase date asstated on your receipt and will be paidmonthly by automatic charge equal tothe initial payment amount on thisreceipt + taxPayments must be currentto receive service for this plan.Service fees & claim limits may applyCall###-###-#### to cancel this planYouwill be responsible for all paymentsthrough the month of your cancellation.See brochure and Terms & Conditionsfor complete details.I AUTHORIZE Best Buy to charge my creditcard the initial plan payment plus taxtoday & every month for months after thepurchase of this Geek Squad ProtectionPlanService fee & claim limits may apply.TERMS: Coverage expires yrsfrom theoriginal product purchase date asstated on your receipt and will be paidmonthly by automatic charge equal tothe initial payment amount on thisreceipt + taxPayments must be currentto receive service for this plan.Service fees & claim limits may applyCall###-###-#### to cancel this planYouwill be responsible for all paymentsthrough the month of your cancellation.See brochure and Terms & Conditionsfor complete details.I AUTHORIZE Best Buy to charge my creditcard the initial plan payment plus taxtoday & every month for months after thepurchase of this Geek Squad ProtectionPlanService fee & claim limits may apply [redacted] INDICATES ITEM IS PART OF A BUNDLE UPON RETURN, IF BUNDLE IS BROKEN, THE SAVINGS WILL BE REMOVED AND CURRENT PRICES WILL BE APPLIED 15-day return policy on eligible items Except where prohibited, a valid receipt and ID is required for all returnsID info may be stored in a secure, encrypted database used for tracking returns & exchangesBest Buy reserves the right to deny any return For return policy details and a complete list of exceptions, ask for a policy brochure at any cash register, go to BestBuy.com, or call 1-888-BESTBUY (###-###-####) Best Buy is not responsible for any personal data left on a returned item To learn about our privacy practices please visit www.BestBuy.com/privacy YOUR CUSTOMER SERVICE PIN IS: [redacted] ------------------------------------------- BEST BUY VALUES YOUR FEEDBACK!! TAKE OUR SURVEY AND ENTER FOR A CHANCE TO WIN A $5,BEST BUY SHOPPING SPREE!! Visit http://www.bestbuycares.com Cuestionario en Espanol tambien & enter the following codes: Group A: XXXXXX Group B: XXXX Group C: XXXXXX NO PURCHASE NECESSARY Must be legal resident of [redacted] US/DC/PR, or older (except residents of AL and NE who must be years of age or older) Drawing Periods: 8/4/- 11/2/& 11/3/- 2/1/ Limit entries per Drawing Period For free entry & other details, see Official Rules at website or store Void where prohibited ------------------------------------------- [redacted] END RECEIPT [redacted]

I am rejecting this response because: I purchased phones and perfection plans How dare them bring up a matter of my other business cell phone as if I am attempting to take advantage of their "policy" I was given a gift certificate in August of for a LG Gthat broke and they had no readily available replacement I then bought a used replacement from bestbuy that worked perfectly I am now on my 3rd phone The 1st phone would reach 117+ degrees Fahrenheit and not hold a charge longer than minutes It cost me more than the phone is worth in lost calls A refurbished over seas phone is not compatible with ATT U.S based apps Which also cost me time and money I paid $for devices to be perfected in case of accidents This customer service and response is unsatisfactory! I do not except the response from the business and in fact take it as disrespect Please help Revdex.com! Thank you

12/20/2017To whom it may concern,As it turns out, Best Buy had a large scale system failure that caused a delay in issuing gift cards for this mobile phone promotion. At this time, the issue has been resolved, and all gift cards have been re-sent. We have contacted this customer, and... confirmed his gift card did arrive and is valid. Nevertheless, should any further issues arise, please feel free to reach out directly.

01/11/2018To whom it may concern,After investigation, it appears that there were two models of television stacked side by side in the isle of our store The price tags had been moved and created a confusing situation However, as the price tags were printed correctly and listed the sku/model that the price was for we were able to reference where the price was supposed to be As there was no misprint for the price, we were not able to provide a price adjustment However, as the conversation in store clearly escalated we did contact the customer to apologize and offer a token of our apology for the situation developing in the first place Nevertheless, should further issues arise, please feel free to reach out directly

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Dear Mr [redacted] , Thank you for contacting Best Buy through the office of the Revdex.com about your part orderI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters I am sorry to hear about difficulty you have had to deal with trying to obtain this part and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company I am pleased to inform you that we have been able to expedite the part from the vendor and it has shipped to you yesterday 10/26/The tracking number for the shipment is [redacted] I sent you an email to inform you of the shipment Again, I apologize for your experience, as we value your business Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at [email protected] or to call me directly at (612) 292- Sincerely, Larry S Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) MrS [redacted] made a nice gestureHowever this will be the seventh time someone from Best Buy customer service has told me an incorrect datethe last person I spoke to on Friday stated they had expedited it and I should see it today, TuesdayI have never been told this many lies by any vendor Final Business Response / [redacted] (4000, 12, 2015/10/29) */ Dear Mr [redacted] , The dates that you were previously given were dates based on estimated availability from the vendorOur Parts Team went directly to the vendor to get the part expedited for you and were able to have the order pushed through soonerMy previous response did not state that we had expedited the shipping and I apologize if there was any confusionNevertheless, as a gesture of goodwill for the aggravation and frustration this has caused you I have requested a $dollar gift card which basically covers the price of the partPlease allow to weeks for the card to arriveIt will be mailed in a plain white envelope for security purposes so please watch for it UPS Tracking shows the part is on the truck for delivery today 10/29/ Again, we apologize for the delay and this resolves your concerns in full

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received a phone call the corporate office of Best BuyThe contact person name was AmyWe discussed the situation and she was very concerned and showed that she wanted to find a solution to my problemWhen I encounter a problem I like to try to find a solution to the problem so that it does not occur with any consumersAmy stated that some times the computer system is not updated with the item in the store for salesI explained that I purchase on line a lot and if something that I want to buy it states on the website if the item is out of stock before I enter my credit card number and decide to place the orderImmediately after I placed the order I checked my account and the funds where showing in the pending sectionA few days later after I filed my complaint the charge did fall off of my accountI think it should have never got to the point of verifying if the funds were in my account especially since Best Buy knew that the item was not in stock at the store.We went back and forth with the discussion and I finally told Amy that I think we will have to agree to disagree and end the conversationShe offered me three choicesThe first would be to cancelled the order, which I did not want to do because I would have to start the process of buy the item over againThe next choice was to go into the store and she said she would give me a discount on another item but different brandI really did not want to rush out and take a chance with the item not being in stockShe assured me that it would beThe last choice was a gift card to be sent to me and wait until the item arrived on the date given on the orderAmy gave me her direct phone number and said if I have anymore problems to contact her directlyIf nothing else I would hope that I was able to give Best Buy thoughts of how they run their online businessI hope this is the end this my experience with Best Buy and no one will ever have to experience anything like to

Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy partners with Citi Bank for our credit cardsWe reached out to Citibank and they were not able to pull up any Best Buy affiliated accounts with the information provided by the customer We apologize if the original letter was not received or responded to however Citi Bank governs the credit card accounts and all credit related inquiries should be addressed with Citi Bank We would advise to contact the appropriate teams by calling ###-###-#### Thanks,

Dear Revdex.com,Thank you for giving us the opportunity to address this concernMs [redacted] purchased a microwave that did not include the trim kitThe customer can purchase the optional trim kit for $(SKU # 9404127)Best Buy will have Geek Squad come out and install the trim kit once it is purchasedInformation on the microwave purchased.Product FeaturesOptional buitrim or hanging kits (not included)Thank you,Gail D

Dear Revdex.com, Thank you for bringing this to our attentionThe written terms and conditions of the Best Buy Gift Card, regarding lost or stolen Gift Cards, specifically state, “Ownership and risk of loss of e-gift cards passes to the purchaser as soon as we send our confirmation to the recipientWe are not responsible for lost or stolen e-gift cards.” The Gift Card terms and conditions can be found at the following site: https://bestbuy.cashstar.com/about/terms_and_conditions/ Sincerely, Best Buy