Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 13, 2015/10/26) */
Hello Revdex.com,
Thank you for bringing this to our attentionWe have contacted the customer and are working towards a resolution
Thank you,

I am rejecting this response
because:
1) on a separate communication from customer service (after I contacted Revdex.com), they say that the case has been sent to fraud prevention.2) human error does not explain how a customer service agent can access my account to add or delete information without any previous consent.3) it took Best Buy days to say it was a human error, which I sincerely believe it is the very first option to look at

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer. Completed services, including items installed in a vehicle, are non-refundable, including if the customer wishes to return or
exchange productIf a customer decides to exchange a product after installation is complete, they would have to pay another installation charge for the new product. Despite what miscommunication occurred with the installer regarding December 31st, the store did not have an appointment set for Mr*** that day, but tried to find other options which was not satisfactory to the customer If the customer would like a new product installed, he would have to pay for the services to be completedDue to the previous interaction at our store in Carmel, we recommend the customer visit a different location. Regards,Kathryn

I am rejecting this response because:They need to stand behind their products and make the customer happy I will NEVER again enter a best buy store and will tell all my friends about this horrible experience They don't care about the customers who are their bread and butter That's no way to run a business.I bought this dryer from them because I thought I would give them a chance, BAD move, never again!

Dear Revdex.com,Thank you for bringing Mr***'s concern to our attentionAs this may involve some personal information, we have attempted to reach the customer directly, via phone and emailPlease direct the customer to return our attempts so we may work towards a resolution.Thank you,Best Buy

Dear Revdex.com, I have been advised that Skyleigh contacted Mrs*** yesterday and addressed the remaining concernsBest Buy considers the matter closed Regards, Kathryn S

Initial Business Response /* (1000, 10, 2016/01/28) */
Dear Revdex.com -
Our review of the customer's concerns found that his range hood was scheduled for installation when we received this complaint and the installation has since been completed
Regards,
Amy
Initial Consumer Rebuttal /* (2000,
12, 2016/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/15) */
Revdex.com,
Thank you for bringing this to our attentionI reached out to the Store's Upper Management to look into the matterThey have personally contacted the customer, and will be covering the cost of his recovery disc to rectify the
situation, and make this right
Thank you again for allowing us the opportunity to address these concerns, we appreciate the opportunity
Regards,
Sarah L
Initial Consumer Rebuttal /* (2000, 7, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have worked with the local store management and they refunded the difference I had ask forEverything is good nowNote, I have installed the recovery disc and the computer is fully operational now

I am rejecting this response because: It has been weeks, and still have not received payment for damages to my home caused by Best BuyBest Buy should have stepped in at least a weeks ago to take care of the damages, and then pursued to get reimbursed from the insurance company on their timeNot only do I have the stress that has been created by a company that seemingly does not care about their customer, I have countless hours invested in this that I'm sure I will not be compensated for from Best Buy. *** ***

Dear Revdex.com, Thank you for forwarding this matter to our attentionPlease know that we have reached out to the customer to resolve the issue directly with him. Thank you,

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our executive resolution team for proper review.We are very sorry to hear about the difficulty and frustration experienced with our customers return of their
projectorAt this time, our office has reached out to the customer and came to the resolution to provide a refund for the restocking fee as a one time gestureWe would ask to allow 3-business days for this credit to appear on our customers accountAt this time we would consider this matter closed, however, we will respond accordingly should new information be brought to our attention.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because: Mr Cassie obviously did not understand the message that was crystal clearIn the first place the Waterloo Iowa location after attempts did not get back to me once for the computer that I was interested in after a lot of research and information, they represent this company as not responding and blowing off the consumerSecondly I did not decide to use this returned computer to W.D.MIowa that they excepted without virus protection there salesman in overland park refused to give to me the Webroot protection that was supposed to come with the unit for free and refused to grant me itthat is pathetic of him and the company itselfThis 3rd unit the speaker was on the bottom and a pour design you cannot hear anything even at max volumeso before the day return policy was over I attempted to return it twice as all of the salespeople and even manager's told me it could be in personEven there website return policy says it can be returned without difficulties before or on the 15th day.so I desire to return there unit and go to another company that flow's their own policies and honor's their word for customer service too. I feel they are hiring to many flakey people.Honor-ability builds clientele not dishonoring and making excuse'sI do not know what college they attended, but I've been to of them and with an B.A & M.AetcI was in management for companies and this would never flyin any expectations to bring people back for continuing sales to them.*** ***

IT is a little weird the agent kept insisting she received the item I didn't receive but confirmed she received the package. I returned the order with the label they providedEven the tracking says it was returnedShe kept asking me for the tracking even though I provided it several times including the screen shot in several messages she kept saying that what they received was the game I didn't get I don't know how I can return something I didn't get either way after much rudeness from the Best Buy forums as well as Twitter agents I was finally refunded for the games that I returned ***

I am rejecting this response because:
When the appointment was made I explained to the rep the issue with my televisionI was never told Best Buy doesn't fix panels or even that it was a possibility the tv wouldn't be able to be repairedThe tech wasn't even sure, he called someone over the phone explained to that person the exact same thing I explained when I made the appt and he confirmed the tv could not be repairedThe geek squad did falsely advertise that they can repair my tv, in actuality when making the appt the rep should be able to determine the same thing the secret weapon did via phoneAt a minimum the rep should make it known to the customer the possibility of not being able to repair based on certain issues ie: panelshighly dissaoointed with geek squad response ad how easy it was for them to charge $for that "diagnostic" I've purchased televisions a Mac and a cannon gfrom Best Buy NEVER AGAIN after their response

Dear Revdex.com,Best Buy has engaged the appropriate leadership team to provide insights on the repairs and also identify a lasting resolutionI will provide an update as soon as they respond.Kind regards,Ash E

Initial Business Response /* (1000, 5, 2015/06/23) */
Dear Revdex.com
Thank you for bringing this matter to our attentionIt is our understanding that we have worked with local law enforcement and have since retrieved the product
This issue has already been addressed and resolved per internal case
***
Thanks,
Derek
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product didn't have to be released per the police that they tried to send outI gave the product up on good faithMy time compensation has not been resolvedI have all documents and all voice recordingsAgain voice recording to prove I didn't have to release the product

Initial Business Response /* (1000, 5, 2016/01/07) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your missing rewards pointsMy name is Tyrus *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am
sorry to hear about this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our companyAccording to our records under member ID number *** I show that points have been accumulating since you became a memberThere is a $certificate waiting to be used now from a conversation where the cert expired and we reissued it to you as customer service gesture and that was points issued
Again, I apologize for the miscommunication as we value your businessThank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Tyrus.***@bestbuy.com
Sincerely,
Tyrus ***

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by the customer when dealing the return of the Adobe software membership Upon reviewing, unfortunately we have verified that indeed Best Buy does not take back
software such as thisUnder our return and exchange policy, digital contact such as prepaid memberships such as this are non returnable Below is a link to our website where you can find more information on our return policy and also we have added verbiage found on our FAQs of the site"Final Sale and Nonreturnable ItemsAll Final Sale merchandise cannot be returnedOther nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents."http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2...⇄ you

Dear Revdex.com (Revdex.com): Thank you for bringing *** ** ***s online order refund request to our attention Mr***’s online order #BBY01-*** invoice cost was $and delivered by ON-Trac on December 9, at the following address and time:
Tracking # *** Delivery time 12/9/7:PM FRONT DOOR http://www.ontrac.com/trackingdetail.asp?tracking=***&run= We only offer this for clarificationWhile we apologize the item was not received within one day from the order date, we would be unable to accommodate a refund request based on the delivery tracking # and delivery details As a customer courtesy, we have refunded Mr***’s shipping charge of $for their online order Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com - We have reached out to the Geek Squad Service center regarding this consumer complaint and requested that they review the repair records from the dates that they were servicing the MacBook. Best Buy's service center received the MacBook on November 28, and shipped it back on
12/26/2014. The logic board and mother board were both replaced and both parts were Apple parts. The customer had days from the date he received the MacBook back to have Best Buy re-repair however, it appears he took the computer to Apple rather than requesting that the Geek Squad check the repair. Additionally, the customer's Geek Squad Protection plan expired on February 15, 2015, and he had until that time to ensure that his computer was working under the GSP. We are unable to offer any sort of compensation or repair as it is over one year since the GSP has expired.Regards, Amy