Best Buy Stores, LP - US Headquarters

Dear *** *** - We are unable to review your concerns as you have not stated which Best Buy location you visited, or why you had a mobile associate looking at your phone. Additionally, we are unable to find any contact information for you in our systems. Please provide us with
additional detail if you would like for us to review your concerns. Regards, Amy

I am rejecting this response it does not satisfy the standards and ethics of businesses with ratings such as theirsI am unsatisfied with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11312835, and find that this resolution is satisfactory to me. Thank You Best Buy

Thanking you for making this right. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I am rejecting this response because:
I do not see the credit on my account and I have already been told once that they have processed my complaint closed until I see the credit on my statement

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com caseMs*** has the option of contacting our Geek Squad directly at 1-800-*** if the replacement phone received under the GSP plan Terms and Conditions is defectiveHowever, we would be unable to accommodate Ms***’s service fee refund request as per the Terms and Conditions of the GSP plan we outlined in our previous responseBest Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

Dear Revdex.com: Thank you for the referralI am sorry to hear the customer felt berated, as we never want customers to feel that wayNonetheless, the Return & Exchange policy (http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat2608000500...⇄ includes a Final
Sale and Nonreturnable Items clause, which states: "Other nonreturnable purchases include...items returned that are damaged, unsanitary, or missing major contents." Earbuds are not returnable if opened, as they are not considered sanitary for resaleThis concludes Best Buy's consideration of this complaint

Dear Revdex.com,Thank you for giving us the opportunity to respond to this concernBest Buy has been in contact with the customer and we have agreed on a resolutionBest Buy will price match Amazon Thank youGail D

I am rejecting this response because: MrAsh offer was to replace the Television if I have any additional problems and purchase the warranty on the new replacement

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer Our records indicate the products were delivered successfully on 12/30/Please note that Best Buy does not provide compensation for
lost time, wages, or monthly dues in any circumstance, and we will not be paying any outstanding rent payments on behalf of the customer At this time, we feel this matter is fully addressed Sincerely,Kelsey FExecutive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com,We have been unable to substantiate the claim of these computers being sold in any condition other than brand new factory sealedBest Buy was not made aware of any defect or issue regarding these computers within our return policyWe have been in communication with the customer to discuss
options through Geek Squad including repairs and services that we offer for such scenariosIf the customer has further questions or concerns, she has been provided our contact information so she can address such concernsSincerely,John S

Dear Revdex.com, Best Buy has attempted to contact the customer and has not received a reply to phone calls or e-mailsIf the customer would like to further discuss this concern he is more than welcome to contact us using the information provided in the correspondenceNevertheless, please forward
any additional concerns to our office and we will respond accordingly Sincerely,Best Buy

Dear Revdex.com - Our position regarding this matter remains unchanged. Best Buy considers this matter closedRegards, Amy C

Dear Revdex.com,Thank you for bringing this matter to our attentionAfter thoroughly researching the purchase and the subsequent service order, Best Buy will not be able to replace or repair the damaged television that the customer purchased on 12/20/Unfortunately, we have no way to verify
what happened to the TV during the month timeframe that the item was in the customer's possessionThe technician reported that there was impact damage to the unit, which is not covered by the customer's Geek Squad Protection.If the customer believes that this was a manufacturer's defect, they will need to work directly with ***They can be contacted at ###-###-#### to file a claim.Best Regards,

I am rejecting this response because:My computer was NOT REPAIREDMy husband picked the computer up on the 22th of April and was told it was repairedAfter getting it home, not only was it not repaired, all my programs had been removed (without permission)I have none of my documents which included research on a book I am writing, my photosmy writings, my Family Tree Maker Program and other information Now the printer won't work and I get messages such as .....Your PC ran into a problem and needs to restartWere just collecting some data and then will restart for you, Then the message that it failed appearsAlso a message that there is a malware/ spyware problemAnother message says: checking media presence...media present...Start PXE over IPVthen the compute freezesWe have a contract with the Geek Squad and they should have noticed these problems when they had the computer in their possessionNOTHING HAS BEEN REPAIRED....on Monday, April 25, my husband went to Best Buy and asked for the manager (was told the manager doesn't work on Mondays) so he talked with the assistant manager who in turn talked with the Geek Squad and we were told that they would send a tech to our house on Wednesday the 27th at 8:a.m an that he would stay here until he got my files back and the computer repairedAt 8:on Wednesday, April I received a telephone call from a woman stating that the technician had an emergency and would not be coming outMy husband then went to Best Buy once again and while talking once again to the store assistant manager was abruptly dismissed when the assistant manager got a textHe told my husband that he could no longer say another word to him because I had placed a complaint the the Revdex.com.What started out as a simple request to see why my computer wouldn't connect to the internet has turned into a farceI believe this is what is legally referred to as NEGLIGENT ENTRUSTMENT and I want my computer fixed, I want my files and programs put back exactly as they were and an apology in writing from the CEO of Best BuyI don't want to have to pursue an attorney or report to the Attorney General of Texas but I don't deserve this kind of treatment as a customer

Dear Ms*** - We have reached out to the General Manager of the Arlington location and she will be contacting you directly to address your concernsWe appreciate you bringing this matter to our attention.Regards, Amy C

I am rejecting this response because:
I brought my laptop that was not working on 11/to the Geek SquadI purchased a service contract at that time for $to repair my laptopHowever my motherboard was bad and the cost for repair I was told would be quite a bit and advised me to purchase a new laptop which I did about two weeks later after careful consideration and a second opinion I purchased a new laptop and iPad and gave them my email address of *** ***@att.netThe lamar.edu address has been invalid since I retired from the university on January 30, So I could not have given this incorrect email address and never have received any of my billings onlineI prefer the old fashion paper method in hand Also Best Buy has my correct mailing address and email address since I recd my first billing notice by email on 3/10/when I notified Best Buy, CitiBank and The Geek Squad by phoneAfter doing this I personally went to the Best Buy store in person to talk to Geek Squad in person and dispute the charges It is strange after all these months they sent me a bill at the right email address and also the bank never sent any notice by mail to my addressI would say this is a Geek Squad Scam and you need to set the record right by correcting your errorThank you in advance for your cooperation and assistance on handling this matter Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/12/15) */
Dear Revdex.com,
Best Buy is sorry to hear that the customer felt misled by our terms and conditions of the Mobile Geek Squad warranty
Best Buy mirrors the process used by other carriers when it comes to mobile repairs and deductibles
Below
you will find a portion of your receipt indicating that fees may apply
MONTHLY GEEK SQUAD PROTECTION
For each claim, your Geek Squad Protection
(GSP) Service Fee will be $You
have purchased a month to month plan, which
will automatically renew until canceled
Your credit card will be charged on a
monthly basis for the plan identified on
this receiptCall 1-Best Buy to cancel
this plan
My card will be charged monthly for the
Geek Squad Protection planFull terms are
at bestbuy.com/servicestermsconditions
I agree to receive the terms by email
Service fees and claim limits apply
For the full terms and conditions of our mobile warranty, please view the link below
http://www.bestbuy.com/site/Geek-Squad-Protection/null/pcmcat280100050014.c?id=p...⇄ /> Best Buy apologizes for any frustrations that this situation may have caused
Thank you,
Best Buy

Revdex.com, Thank you for bringing this to our attention. Please know we have been able to credit the customer back $for the headset, and sent a $gift card that was offered in addition by a previous customer service agent. Regards, Nick S

Dear Revdex.com, Thank you for brining this matter to our attentionPlease know that we have contacted Ms*** and resolved this directly with her Thank you