Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
I do not see the credit on my account and I have already been told once that they have processed my complaint closed until I see the credit on my statement

Dear Revdex.com - Our position regarding this matter remains unchanged. Best Buy considers this matter closedRegards, Amy C

Dear Revdex.com,We have been unable to substantiate the claim of these computers being sold in any condition other than brand new factory sealedBest Buy was not made aware of any defect or issue regarding these computers within our return policyWe have been in communication with the customer to discuss
options through Geek Squad including repairs and services that we offer for such scenariosIf the customer has further questions or concerns, she has been provided our contact information so she can address such concernsSincerely,John S

I am rejecting this response it does not satisfy the standards and ethics of businesses with ratings such as theirsI am unsatisfied with this resolution

10/18/2017To whom it may concern,As it turns out, Best Buy store *** has rectified the situation by canceling the exchange delivery and redoing the exchange in store as of 10/15/2017. We have also reached out to the customer in regards to their concerns and forwarded the relevant information
to the involved departments as feedback. Should the customer have additional information to share or other concerns to address please feel free to reach out directly

Dear *** *** - We are unable to review your concerns as you have not stated which Best Buy location you visited, or why you had a mobile associate looking at your phone. Additionally, we are unable to find any contact information for you in our systems. Please provide us with
additional detail if you would like for us to review your concerns. Regards, Amy

Initial Business Response /* (***0, 14, 2015/10/06) */
Dear Revdex.com,
Thank you for bringing the customer's price match concerns to our attentionOur Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customersThe Price
Match Guarantee does not apply to any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, whether offered by Best Buy or a competitor
We have investigated the customer's price match concern, and found customer was informed that Kmart was sold out online of the discounted Sony Playstation unitsBest Buy is unable to accommodate the customer's request to due to out of stock productAdditional information on Best Buy's Price Match Guarantee is available on the website below:
http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ /> Thank you,
Dean ***
Executive Resolution Specialist
(612) ***
Initial Consumer Rebuttal /* (3000, 16, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by Dean is not accurateWhen I was in the store, KMart was not out of stock of the itemThis was verified in the store
However, I was denied the price match at manager's discretionThe KMart stores in the area do not carry these products anymore, and since the only option was to order online I chose to pursue the price match policy presented here
The item was also NOT out of stock when I contacted 1-888-BEST-BUY the first two times I calledI attempted to have the customer support staff verify this, but all they would say is that they "could not find the site" even when presented with a direct link
All I want for resolution at this point is for Best Buy to admit that they did not treat me as they treated other customers under this Price Match PolicyIf their determination is that it was too deep of a discount and they do not wish to honor it that is fine
However, do not lie to me as a customer when I know full well what the situation was at the timeAlso, please do not take two months to resolve what should have been a simple matter
Final Business Response /* (4000, 20, 2015/10/22) */
Dear Revdex.com,
Thank you for bringing Mr*** reply to our attentionI have called the customer, apologized for his price match concerns and offered a $*** Gift Card for customer satisfactionCustomer should receive the Gift Card within three weeks
Thank you,
Dean ***
Executive Resolution Specialist
(612) ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11312835, and find that this resolution is satisfactory to me. Thank You Best Buy

I am rejecting this response because:
It does not address the unethical practice of charging me in the first placeI agreed to a price for a item package that was $paid to Best BuyBest Buy took action and cancelled one part of that package (not my choice) they then charged me $on a $order because they cancelled an item and wouldn't fulfill the entire orderThat is unethical and unacceptable

I am rejecting this response because:
I had to take off work five different times for a delivery that took almost three weeks to be delivered I do not feel that I was fairly compensated for the stress this situation has causedI was also told my dishwasher was going to be installed but was dropped in the middle of the floor and I was told someone will be back to install itNever happened

December 7, To Whom It May Concern: Best Buy must direct *** *** to the terms of the return/exchange policy with regard to his computer purchase or to work with the local Best Buy store location regarding the difficulties that he has experiencedNevertheless, please
forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the gas range and fridge delivery purchase and delivery service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet
their expectations We have in place a specific team for assisting customers with appliance delivery service*** ***’s Revdex.com complaint was forwarded onto our Geek Squad appliance escalation team and assigned to Case Manager Agent Defender *** *** who will contacting *** *** directly and resolving their concernsThe latest information we received is *** ***’s team is currently working on and processing a return and refundTo verify or receive the latest status, Mr*** can contact Geek Squad Agent Defender Case Manager *** *** directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Best Buy feels that we have addressed this issue in our previous response, and we will not be providing it additional considerationThe AppleCare plan could not have been sold without the customer's having signed acceptance of the terms and conditions of the planThere is responsibility on the part of the consumer to familiarize themselves with the contents of a contract prior to signing acceptance of it.Nevertheless, please forward any new information and we will respond accordingly.Best, Cassie E Exec Res Sr

Dear Revdex.com,Thank you for giving us the opportunity to respond to this concernBest Buy has been in contact with the customer and we have agreed on a resolutionBest Buy will price match Amazon Thank youGail D

Dear Revdex.com: Thank you for sending this on for reviewI reviewed this matter and have issued a refund for the full order amount, which was $Please allow 3-business days to post to the original form of payment

Dear Revdex.com, Thank you for bringing the customer’s price match concerns to our attention. Best Buy’s Price Match policy states, "If we lower our in-store or online price during the return and exchange period, we will match our lower price, upon request Unfortunately, the customer's
*** TV match was requested outside the customer's 30-day Elite status return period, and we would not be able to accommodate his request Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, Thank you for bringing this to our attentionTotal Wireless is a Mobile Virtual Network Operator (MVNO) that leases wireless and data services from major carriersIn this case, Total Wireless runs on the Verizon networkIt does not seem that the representative at the store
communicated this appropriately. Prepaid cards are not refundable as we have no way to know if usedHowever, due to the circumstances, we have made an exception and will be providing a refund for $($+ $tax)She should see this refund on her account within a billing cycleThe reference number for the fund is ***. Sincerely. Dan S

Initial Business Response /* (1000, 12, 2015/10/22) */
Dear Revdex.com,
Best Buy has provided an exception exchange on 10/per transaction *** 10/07/
Thank you,
Best Buy
Initial Consumer Rebuttal /* (3000, 14, 2015/10/25) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
I did exchange and the NEW tv has been played times and does the EXACT SAME DEFECT, I was told by local Hickory store that I have already exchanged onceso I am stuck with a DEFECTIVE TV and cannot do anything except throw away and buy a new one somewhere elsemultiple people have looked at the tv and no one is able to fixI want same size 40" with same specs by a different manufacturerper *** this model is built only for Best Buy and the defect has happened to multiple customersPLEASE HELPI do not have excess money to just go buy another tvthank you
Final Consumer Response /* (3000, 18, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
per best buy hickory nc, they do not service or repair tvs at the hickory location, also, the issue happens only when hooked up to antenna service, they do not have antenna service at that location and therefore cannot replicate the automatic switch to Spanish from English automatically
Final Business Response /* (4000, 23, 2015/11/12) */
Dear Revdex.com,
Please have the customer reach out to the store to speak with General Manager, William ***
The GM is willing to provide some options base on his findings with the TV
Thank you,
Ash E

Dear Ms***,Thank you for bringing this matter to our attention to be addressedWe apologize for any inconvenience this may have caused youWe show that the orders placed have been successfully delivered to the same address as submitted on the order and this complaintIf you believe this
to be a fraudulent order, we would suggest contacting your bank in order to file a disputeAlternatively if these order were placed in error and delivered to you, we would suggest you return the items to a local store within the return policy as stated on your order information you should have received via emailWe would also suggest that you perform a password reset on your www.BestBuy.com accountThis will ensure additional security to your account as well as clear out any saved credit cards on file.Best Buy will not be offering a refund on the products without the return of the products in question within policy.Thanks,

I am rejecting this response because: the email sent from geek squad on item was sent back on the 8th requesting information on exchange or if there were issues on this model before the 13th on tv not in my possession until the 27th.
Yahoo/Sent Mike W To:Geek SquadRE: problems exchange or change model have issues options please?Feb at 3:PMSony - 60" Class (60" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV Model: KD60X690E SKU: 5900138 Quantity: 1 Delivery Address*** *** * *** **HENRYETTA, OK 74437-USStatus: Delivered