Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
No one has formally apologized and I believe that monetary compensation is warrantedWe could have DIED and yet they are treating this like some simple mishap!

Initial Business Response /* (***0, 7, 2015/10/29) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that I reached out to our installation and delivery Management team who informed me that the customer had damaged floors from previous water damageAs such, our team did not
feel comfortable moving the fridge to install the water line
Our team made an exception to assist the customerOur home delivery team met the installation crew to carefully move the unit so the waterline could be installed, and the service has been successfully completed
Our installation team did have a mishap in having the wrong address on file, which in the end was corrected; however, as a gesture, they would like to offer the customer a $*** Best Buy gift card for the inconvenience as a gesture
If the customer would like to accept, please have them reply stating as such, and also validate their current mailing address as we want to ensure the gift card arrives without issue
Thank you again for allowing us to address these concerns
Regards,
Sarah L

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will find that this resolution can be satisfactory to me provided I recieve the gift card and credit

I am rejecting this response because:My issue was not addressedLooks like you need to read again to answer.issue - why do you take 2-business days to return funds to my best buy gift cards thus stopping me from using it again.? Best buy canceled by order and I am not responsible for their issues / system deficienciesWhy block by Gift card fund that I have already paid for?That is not fair

Initial Business Response /* (1000, 5, 2015/12/14) */
Dear Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulties you had with your Washer and Dryer purchaseI am Larry S with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about the difficulties you had trying to get this problem resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I am pleased to hear that the Washer and Dryer have been exchanged with an upgraded pair at no additional cost to you
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S

Dear Revdex.com, Thank you for bringing this to our attentionOur records indicate that the exchange delivery occurred on 12/9/to replace the damaged TVPlease let us know if Vera still needs further assistance. Sincerely, Dan S.Best Buy

I am rejecting this response because:
A Best Buy manager (Mario ***) promised us a new screen and audio/video receiverWe did not ask for these itemsWe were also told by Charles "Brian" *** that he would assist us in obtaining a refundI think it is obvious that we have not received services as described when we paid for services to be completed on 2/13/and they still have not been completed TEN MONTHS LATERCorporate representatives have already advised us that this issue is out of the purview of the local stores as it is a Geek Squad issue, hence the escalation to Mr***...who assigned it to Mr***

Dear *** ***: Thank you for contacting the Revdex.com about your product exchange concern. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review***, I was very sorry to hear that your *** tablet you received as a
gift was damaged and I will be happy to look into your concernIf possible, can you reply to this email with purchase receipt or order information, and store location you visited? If the gift was purchased at one of our stores, the four-part purchase transaction information would be towards the top of your receipt, beginning with the store #, followed by register #, transaction # and date. If it was purchased via Best Buy online store, the order number would begin with “BBY01-“. Sincerely, Dean ***Executive Resolution Specialist###-###-####dean.***@bestbuy.com

Dear Revdex.com - The credit is in process. We do not have any way to expedite it. Best Buy considers this matter closed.Regards, Amy

I am rejecting this response because:There is nothing in Best Buys return/exchange policy stating that only three items can be returned and everything else after that is deniedBest Buy said it's written in their policy online, but as we looked it said you can return pretty much everything (even broken, or items with missing parts) for at least a partial refundPlus full Return Activaty Report (included in this response) shows that ONLY three returns were made since October and the rest were denied! So Best Buys GENERAL RESPONSE does not satisfy me, or resolve anything! At the Best Buy store I was told that after 5-returns system would start denying all returns - if its true why it went off after THIRD return? I DEMAND Best Buy to add this "LITTLE" return DETAIL to their policy of returns and exchanges!!! If they DON'T add it, than why even bring up someones Return Activaty Report? Also since there was NOTHING in their policy about number of return that could be made and only three were on Return Acttivaty Report (not 5-like Best Buy was saying) I DEMAND that I would be clear off to return anything I need and not wait until February of 2018!!!

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI apologize for the Customer service rep not offering you the sale price on the TV that was canceled online and
for any inconvenience and frustration the matter may have caused you I am pleased that we were able to complete the sale of the *** TV for you at the sale price over the phone today July 8. Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to Ms*** directly and found a solution acceptable. Best Buy considers this matter closed
Sincerely, Scott M

Initial Business Response /* (1000, 7, 2015/12/08) */
Dear ***,
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulty you experienced with your Refrigerator , I am Larry S with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about the problem you had trying to get this issue resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I am please the Geek Squad was able to repair your RefrigeratorI understand that the General Manager at the Best Buy Store contacted you directly to follow up and was able to answer the questions you had
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Best regards,
Larry S

I am rejecting this response because:The poor customer service issue and misinformation on the matter are still not resolvedI do not feel comfortable replacing the order when the data I was given by both Best Buy employees and website were inaccurate Moreover, when I called again the following day on July 17th to resolve the matter, another manager, Johnny, was about to help me, however - later -refused because prior manager, Kevin Drefused to help on July 16th as wellHer original words were " I cannot go over his head" When I asked for the name of their manager to speak to, or how to contact corporate offices - she refused to give the information.I have been a customer with Best Buy for long time, however, the customer service for online purchases became extremely poor lately and it is frustrating that even the business's response to this case still does not resolve this matter Thank you.Best Regards,Customer

Dear Revdex.com,Thank you for bringing this matter to our attention, our Executive Resolution team was able to look into this experience.We apologize for the late shipment of the new phonePopular demand has caused the phone's ship date to be postponedAs requested by the customer, we have cancelled the
order so the customer can purchase the phone at another timeThe customer will have received a cancellation confirmation.With fulfilling the customer's request, Best Buy considers this matter closed at this time. Daniel S

I am rejecting this response because:I believe that the company, Best Buy, has not made an adequate effort to resolve this issueI believe, at minimum, we should be refunded the $dollars we paid for the second TVThe TV was "inspected" but clearly their process was inadequate and resulted a sense of trust in their operations and product. Sincerely,***

Revdex.com,
Thank you for bringing this to our attentionPlease know that I did reach out to the customer, who advised me that the Best Buy store did resolve her issueShe received a new refrigerator, and it was delivered on Tuesday
The customer was appreciative of the follow up, and does have
my information should she need anything further
Thank you again for allowing us the opportunity to address the customer's concern
Regards,
Sarah L

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.I have emailed the Customer and called and left a VoicemailI am waiting for a response from the CustomerWarmest Regards, Best Buy

Dear Revdex.com, Thank you for bringing this to our attention. As the washer and dryer are outside of the 15-day Return and Exchange period, we will be unable to provide an exchangeMs*** would have to set up service to have the machines repairedAn exchange would only be provided if the
product met specific criteria determined by a technician. Sincerely, Dan S.Best Buy

Initial Business Response /* (1000, 5, 2015/07/22) */
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about your television issueI am Andrew *** with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to hear about
this issue and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I would like to speak to you directly about this issuePlease contact me at the information below
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at [email protected] or to call me directly at (612) ***
Sincerely,
Andrew ***