Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attentionWe apologize if this has caused any inconvenience. We try our best to be as accurate as possible with our pricing informationBest Buy reserves the right to correct any errors when we are made aware of them and we are not
required to honor a price if it is listed in error. Store and district leadership have worked with Mr*** and have offered discounts on other drones as a gesture for the experienceHowever, we will be unable to sell him the Yuneec drone for $399. Thank you, Dan S.Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***The paragrah above was not written by meMy status so far is; Best buy contacted me it was arranged that I would recived a new fridge.I went to the store I selected the new refrigerator that is going to be deliver to my house on april my case will be resolve as soon I have my refrigerator in my kitchen in my houseSo far I am still waiting

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.I have emailed the Customer and called and left a VoicemailI am waiting for a response from the CustomerWarmest Regards, Best Buy

Dear Revdex.com,I called the Customer and left a VoicemailI am waiting for them to respond.Warmest Regards,Best Buy

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the refund for the TV that was
cancelled and I apologize for the inconvenience and frustration the matter has caused you Even though the transaction was paid for with gift cards, in order to provide the refund, the funds were split between your Debit Card and one of the gift cards. Your Debit Card used on the transaction has been credited $and may take to days or sooner to post to your account. The remaining $was reissued to the Gift Card ending in which is active as of nowTotal refund $ Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

I am rejecting this response because: Best Buy did not take any ownership of this issue I bought the washer from them Never told of a third party installer at the time of purchase They never told me I had to pay $more at installation I am not getting reimbursed for the $nor the $that it cost for the plumber I paid Best Buy not the third party I also feel weeks to fix this problem is not acceptable In my previous email I sent the +++hours I have spent on this issue Also, people like Sarah *** who reassured me over and over she is m go to person and no one else, she did nothing to help me People like Armand *** another person with broken promises to help the consumer, the person who purchased from BEST BUY They need to compensate for this My next email is to the media channel on your side and channel Baquero My reviews will be online

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The matter was handled promptly and in a professional manner by Best BuyI appreciate the customer service I received after this complaintBest Buy has restored my faith in their businessI am completely satisfied with the outcome

Dear Revdex.com,After doing some research, and in working with the local store, she was not charged for delivery on any of the ordersAdditionally, while the appliance that she ended up with was $more than the price she initially paid, this product was discounted as a gesture of
goodwill for the difficulty that she experiencedShe was also provided with a Best Buy gift card for $***.Best Buy considers this matter resolved.Thank you,Dan ***Best Buy Executive Resolution Team

From: ***, Daniel Sent: Wednesday, May 17, 9:PM To: '***@yahoo.com' Subject: Best Buy Revdex.com Complaint Hello *** ***, Thank you for your time on the phone earlierWe are going to send you a gift card for $*** instead of the $you
were offered previouslyI am hopeful you will feel this is a more appropriate resolutionThe reason we are offering a gift card is because that is what was used to make the purchaseYou should expect the gift card to arrive in roughly 2-weeks via mail at the address listed on your complaint Address: Fort Atkinson, WI Thank you so much for being engaged and sharing your feedback Please let me know if you need any further assistance Sincerely, Dan *** Senior Specialist | Executive Resolution Team

Dear Revdex.com,Best Buy has addressed this concern through a contact with our executive offices. The computer is outside of the return/exchange period and our Geek Squad and the manufacturer has not been able to duplicate the customers stated issue with the computer. Best Buy has offered
the customer a gesture towards the purchase of a new computerHowever, the customer has declined that gesture and will only accept a replacement of the computerAlso, we are in contact with Lenovo regarding the concern and will continue to provide the customer with updates as they are received.Our final position is that which has been previously relayed to the customer that he will need to work with the manufacturer for the repair or replacement. Though, the gesture of a discount on a new computer is still available if the customer wishes to accept the gesture.If you have any questions, please let us know. Sincerely,Best Buy

Dear Revdex.com,Thank you for bringing this matter to our attention, our Executive Resolution team was able to look into this experience.We apologize for the late shipment of the new phonePopular demand has caused the phone's ship date to be postponedAs requested by the customer, we have cancelled the
order so the customer can purchase the phone at another timeThe customer will have received a cancellation confirmation.With fulfilling the customer's request, Best Buy considers this matter closed at this time. Daniel S

Initial Business Response /* (1000, 7, 2015/12/08) */
Dear ***,
Dear ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the difficulty you experienced with your Refrigerator , I am Larry S with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about the problem you had trying to get this issue resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I am please the Geek Squad was able to repair your RefrigeratorI understand that the General Manager at the Best Buy Store contacted you directly to follow up and was able to answer the questions you had
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Best regards,
Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will find that this resolution can be satisfactory to me provided I recieve the gift card and credit

I am rejecting this response because: the order was cancelled because of how poorly they operate their businessI was able to get another company to fulfill the order before christmas without any iasues

Dear Revdex.com, Thank you for bringing this to our attentionOur records indicate that the exchange delivery occurred on 12/9/to replace the damaged TVPlease let us know if Vera still needs further assistance. Sincerely, Dan S.Best Buy

Dear *** ***: Thank you for contacting the Revdex.com about your product exchange concern. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review***, I was very sorry to hear that your *** tablet you received as a
gift was damaged and I will be happy to look into your concernIf possible, can you reply to this email with purchase receipt or order information, and store location you visited? If the gift was purchased at one of our stores, the four-part purchase transaction information would be towards the top of your receipt, beginning with the store #, followed by register #, transaction # and date. If it was purchased via Best Buy online store, the order number would begin with “BBY01-“. Sincerely, Dean ***Executive Resolution Specialist###-###-####dean.***@bestbuy.com

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of the setbacks endured by the customer when purchasing a camera through our online storePlease know that we have verified that the camera package was intercepted and returned to our distribution facility
Upon that we have processed a refund which the customer should receive within the next few business daysBest Buy feels this matter has been address nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

I am rejecting this response because:My computer was NOT REPAIREDMy husband picked the computer up on the 22th of April and was told it was repairedAfter getting it home, not only was it not repaired, all my programs had been removed (without permission)I have none of my documents which included research on a book I am writing, my photosmy writings, my Family Tree Maker Program and other information Now the printer won't work and I get messages such as .....Your PC ran into a problem and needs to restartWere just collecting some data and then will restart for you, Then the message that it failed appearsAlso a message that there is a malware/ spyware problemAnother message says: checking media presence...media present...Start PXE over IPVthen the compute freezesWe have a contract with the Geek Squad and they should have noticed these problems when they had the computer in their possessionNOTHING HAS BEEN REPAIRED....on Monday, April 25, my husband went to Best Buy and asked for the manager (was told the manager doesn't work on Mondays) so he talked with the assistant manager who in turn talked with the Geek Squad and we were told that they would send a tech to our house on Wednesday the 27th at 8:a.m an that he would stay here until he got my files back and the computer repairedAt 8:on Wednesday, April I received a telephone call from a woman stating that the technician had an emergency and would not be coming outMy husband then went to Best Buy once again and while talking once again to the store assistant manager was abruptly dismissed when the assistant manager got a textHe told my husband that he could no longer say another word to him because I had placed a complaint the the Revdex.com.What started out as a simple request to see why my computer wouldn't connect to the internet has turned into a farceI believe this is what is legally referred to as NEGLIGENT ENTRUSTMENT and I want my computer fixed, I want my files and programs put back exactly as they were and an apology in writing from the CEO of Best BuyI don't want to have to pursue an attorney or report to the Attorney General of Texas but I don't deserve this kind of treatment as a customer

Dear Revdex.com,Thank you for sending this for reviewI have called the customer directly and I am waiting for some email communications he has had with *** once I review those emails I will be calling the customer to let him know Best Buy answerThe customer has my contact information to reach me
directly as well.Thank you,Karla

I am rejecting this response because: MrAsh offer was to replace the Television if I have any additional problems and purchase the warranty on the new replacement