Best Buy Stores, LP - US Headquarters

From: ***, Daniel Sent: Wednesday, May 17, 9:PM To: '***@yahoo.com' Subject: Best Buy Revdex.com Complaint Hello *** ***, Thank you for your time on the phone earlierWe are going to send you a gift card for $*** instead of the $you
were offered previouslyI am hopeful you will feel this is a more appropriate resolutionThe reason we are offering a gift card is because that is what was used to make the purchaseYou should expect the gift card to arrive in roughly 2-weeks via mail at the address listed on your complaint Address: Fort Atkinson, WI Thank you so much for being engaged and sharing your feedback Please let me know if you need any further assistance Sincerely, Dan *** Senior Specialist | Executive Resolution Team

I am rejecting this response because: they did credit me but I got a threatening email from customer care and I had to send them emails for bestbuy.com they never respond back to me until Revdex.com got involved Revdex.com please put this email I am sending you can you please put them in your files with this response that I am sending now thank you *** *** ***

Dear Revdex.com,After doing some research, and in working with the local store, she was not charged for delivery on any of the ordersAdditionally, while the appliance that she ended up with was $more than the price she initially paid, this product was discounted as a gesture of
goodwill for the difficulty that she experiencedShe was also provided with a Best Buy gift card for $***.Best Buy considers this matter resolved.Thank you,Dan ***Best Buy Executive Resolution Team

I am rejecting this response because: the order was cancelled because of how poorly they operate their businessI was able to get another company to fulfill the order before christmas without any iasues

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of the setbacks endured by the customer when purchasing a camera through our online storePlease know that we have verified that the camera package was intercepted and returned to our distribution facility
Upon that we have processed a refund which the customer should receive within the next few business daysBest Buy feels this matter has been address nevertheless, please forward any additional concerns to our office and we will respond accordingly Thank you

Dear Revdex.com,Thank you for sending this for reviewI have looked into the customers order and see that item was returned on Friday 4/I still called the customer to discuss the matter with him however I had to leave a messageAs a gesture, we will be sending him a $** Best Buy Electronic Gift Card
which will be emailed to him and he will receive it tomorrow eveningI also left my contact information to the customer in my message in case he would like to discuss this with me further.Thank you,Karla B

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The matter was handled promptly and in a professional manner by Best BuyI appreciate the customer service I received after this complaintBest Buy has restored my faith in their businessI am completely satisfied with the outcome

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems you have experienced with the refund for the TV that was
cancelled and I apologize for the inconvenience and frustration the matter has caused you Even though the transaction was paid for with gift cards, in order to provide the refund, the funds were split between your Debit Card and one of the gift cards. Your Debit Card used on the transaction has been credited $and may take to days or sooner to post to your account. The remaining $was reissued to the Gift Card ending in which is active as of nowTotal refund $ Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for bringing this to our attentionWe apologize if this has caused any inconvenience. We try our best to be as accurate as possible with our pricing informationBest Buy reserves the right to correct any errors when we are made aware of them and we are not
required to honor a price if it is listed in error. Store and district leadership have worked with Mr*** and have offered discounts on other drones as a gesture for the experienceHowever, we will be unable to sell him the Yuneec drone for $399. Thank you, Dan S.Best Buy

I am rejecting this response because: Best Buy did not take any ownership of this issue I bought the washer from them Never told of a third party installer at the time of purchase They never told me I had to pay $more at installation I am not getting reimbursed for the $nor the $that it cost for the plumber I paid Best Buy not the third party I also feel weeks to fix this problem is not acceptable In my previous email I sent the +++hours I have spent on this issue Also, people like Sarah *** who reassured me over and over she is m go to person and no one else, she did nothing to help me People like Armand *** another person with broken promises to help the consumer, the person who purchased from BEST BUY They need to compensate for this My next email is to the media channel on your side and channel Baquero My reviews will be online

Dear Revdex.com,Best Buy has addressed this concern through a contact with our executive offices. The computer is outside of the return/exchange period and our Geek Squad and the manufacturer has not been able to duplicate the customers stated issue with the computer. Best Buy has offered
the customer a gesture towards the purchase of a new computerHowever, the customer has declined that gesture and will only accept a replacement of the computerAlso, we are in contact with Lenovo regarding the concern and will continue to provide the customer with updates as they are received.Our final position is that which has been previously relayed to the customer that he will need to work with the manufacturer for the repair or replacement. Though, the gesture of a discount on a new computer is still available if the customer wishes to accept the gesture.If you have any questions, please let us know. Sincerely,Best Buy

Dear Revdex.com,Thank you for bringing this to our attentionOur Executive Resolution team was able to review this experience.We have tried contacting the customer through both email and phone but have not been able to reach the customerWe encourage the customer to respond back to us via one of the two
methods as we are looking for more information so we can create an agreed resolution. Since we have tried multiple methods without a response, Best Buy considers this matter closed at this moment.Best regards,Daniel S

Dear Revdex.com,We are very sorry that the "vouchers" were not included within the DVD package. I regret that we will be unable to refund the DVD's as there is nothing defective about the product. The voucher that were not included was the fault of the manufacturer not Best Buy. Best Buy
did make an effort to send the customer vouchers unfortunately they were the wrong ones.However as a gesture of good will, Best Buy would be happy to send the Customer a $** Best Buy Gift Card for any inconvenience or frustration this may have caused. as the Customer has requested that we communicate through the Revdex.com, Please Advise if customer accepts this offerThank you,LS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***The paragrah above was not written by meMy status so far is; Best buy contacted me it was arranged that I would recived a new fridge.I went to the store I selected the new refrigerator that is going to be deliver to my house on april my case will be resolve as soon I have my refrigerator in my kitchen in my houseSo far I am still waiting

Dear Revdex.com,The Mr*** has received a full refund for the Order in question back to his original form of payment as of 6/28/2017.We apologize for any inconvenience and frustration this may have caused.Best Buy considers this matter resolved.Thank you.Larry S

Dear Revdex.com,I called the Customer and left a VoicemailI am waiting for them to respond.Warmest Regards,Best Buy

Dear Revdex.com, The Customer has been refunded back to the original form of payment on 12/07/Customer can view the receipt in there .com profile..com allowance coupon was also refunded. We apologize for the inconvenience and frustration this may have caused the customer.Best Buy
considers this matter resolvedThank you,Larry S

Initial Business Response /* (***0, 14, 2015/10/06) */
Dear Revdex.com,
Thank you for bringing the customer's price match concerns to our attentionOur Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customersThe Price
Match Guarantee does not apply to any financing offers, bundle offers, free items, pricing errors, maoffers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, whether offered by Best Buy or a competitor
We have investigated the customer's price match concern, and found customer was informed that Kmart was sold out online of the discounted Sony Playstation unitsBest Buy is unable to accommodate the customer's request to due to out of stock productAdditional information on Best Buy's Price Match Guarantee is available on the website below:
http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ /> Thank you,
Dean ***
Executive Resolution Specialist
(612) ***
Initial Consumer Rebuttal /* (3000, 16, 2015/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The information provided by Dean is not accurateWhen I was in the store, KMart was not out of stock of the itemThis was verified in the store
However, I was denied the price match at manager's discretionThe KMart stores in the area do not carry these products anymore, and since the only option was to order online I chose to pursue the price match policy presented here
The item was also NOT out of stock when I contacted 1-888-BEST-BUY the first two times I calledI attempted to have the customer support staff verify this, but all they would say is that they "could not find the site" even when presented with a direct link
All I want for resolution at this point is for Best Buy to admit that they did not treat me as they treated other customers under this Price Match PolicyIf their determination is that it was too deep of a discount and they do not wish to honor it that is fine
However, do not lie to me as a customer when I know full well what the situation was at the timeAlso, please do not take two months to resolve what should have been a simple matter
Final Business Response /* (4000, 20, 2015/10/22) */
Dear Revdex.com,
Thank you for bringing Mr*** reply to our attentionI have called the customer, apologized for his price match concerns and offered a $*** Gift Card for customer satisfactionCustomer should receive the Gift Card within three weeks
Thank you,
Dean ***
Executive Resolution Specialist
(612) ***

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence of the matter has been assigned to our Executive Resolution Team for proper review. We apologize for the experience you have had when trying to obtain a Geek Squad Protection replacement
for your phone. Our records indicate that August in a Gift Card was issued to replace a phone. With the current phone you would have to go through the proper steps with our Geek Squad to obtain that express replacement. Please call ###-###-#### to follow the proper steps in replacing your phoneBest Regards,

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer and we are great full that you would let us know Upon reviewing, we have identified that Mr*** has placed extensive orders for the item
mentioned on his complaintUnfortunately, products some items on our regular site do have limits when ordering per customer per householdBest Buy has cancelled some of Mr*** orders for that reason Below are links to our website about our terms of use and for we provide information about quantity limitations Please review the terms of use for BestBuy.com by visiting this link: http://www.bestbuy.com/site/legal-privacy-policies/conditions-of-use/pcmcat20440...⇄ You can find our policy on order quantity limits here: http://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030....⇄ Again, thank you for contacting us