Best Choice Products

To whom it may concern,Regarding complaint ID [redacted] , we understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe customer did notify us of their account number to investigate their order, unfortunately due to an error in our inbox, their email was closed without response and was not discovered until 02/08/The customer was refunded their full amount of $on 02/08/and the email error has since been corrected Please let us know if any further information is neededBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted] , Best Choice Products has reached out and resolved the customers issueUnfortunately, we were unable to respond to the customers complaint before being closed in the complaint portalWe reached out to the customer 02/09/and immediately were able to get a response and assist the customerA replacement was ordered and shipped out 02/12/We did attempt to retrieve the damaged item back but have not seen any update from the customer or update to the return label providedThe chair was delivered 02/14/and have assumed this issue resolvedPlease let us know if any further information is neededBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to complaint ID [redacted] , we're so sorry there was a delay in the customer receving their refundAlthough the return was received, the return had not been logged in a timely mannerThe customers order has since been resolved and refunded as of 12/26/Please let us know if any further information is needed.? Best Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID [redacted] , we have considered the customer’s issue resolvedWe are at the mercy of our shipping carrier and are rarely alerted by our carrier when an item in transit is being rerouted back to our warehouseThe customer was able to get a hold of Best Choice Products through [redacted] and have their issue resolvedWe asked the customer to follow up with us if any other issues occurred with the new shipmentThe replacement was delivered 01/10/and we have not heard from the customer since 01/02/18, we have considered this resolvedPlease let us know if any further information is neededBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products

I finally got my refund Thanks for your assistance with this matter[redacted]

To whom it may concern,We do apologize for the delayIn regards to case ID [redacted] , the customer was able to successfully contact Best Choice Products directly via chat on 01/09/The customer agreed to receive a full replacement of the fireplace heater she had returnedThis replacement was processed and delivered by FedEx on 01/16/No contact has been made since by the customer, this is issue is now assumed as resolvedPlease let me know if you need any further information.? Best Regards, [redacted] Customer Feedback SpecialistBest Choice Products

We sincerely apologize for the inconvenience this has caused youOur records indicate a refund was processed in the amount of $on 01/16/If you would like to follow up with us please contact us at 1-844-948-with reference number [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I have since received a refund and consider this complaint resolved Regards, [redacted]

To whom it may concern,Regarding complaint ID [redacted] , after the customer submitted their complaint they were able to get a reach us by email on 12/27/We responded back 12/30/with a free return to send back their defective itemWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe defective item was received, and the customer refunded 01/23/Please let us know if any further information is needed.Best Regards, [redacted] Customer Feedback SpecialistBest Choice Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern,We do apologize for the delayed responseBest Choice Products has reached out to the customer in regards to complaint ID [redacted] The customer also emailed our customer service with a slightly different issue and was issued a full replacement of one of the ride-ons and the customer returned one item as wellWe have sent an email to the email provided to confirm if this was a sufficient resolution or if would still need further assistanceWaiting on a response from the customerPlease let me know if you need any further information.? Best Regards, [redacted] Customer Feedback SpecialistBest Choice Products

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have since received a refund and consider this complaint resolved Regards, [redacted]

To whom it may concern,Regarding case ID [redacted] , we're so sorry to hear the customer was unsatisfied with their experience with usWe have reached out to the customer directly for additional information regarding their issueThe customer was actually covered under our 90-day holiday warranty which expired at the beginning of the marchAs a one time courtesy we have initiated a return and are awaiting the customers responsePlease let us know if any further information is needed.? Best Regards,Customer Feedback SpecialistBest Choice Products.?

To whom it may concern,Regarding complaint ID [redacted] , we're so sorry to hear of the condition the customer received their order inIt is never our intentions to send our customers items that are defective and look usedWe have reached out to the customer directly to the email provided and issued free return labelsWe advised the customer of the current inventory for their items and have asked how they would like to proceedWe are currently awaiting a responsePlease let us know if any further information is needed.? Best Regards,Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to case ID [redacted] , as of 02/24/the customer has discussed with our customer service staff via phone and have come to a resolution of receiving a full replacement of the item in question.This replacement has been documented as "No return required." We have reached out to the customer personally regarding the complaint and replacement to apologize for the inconvenience experienced and to clear up any confusion from the parts request mentionedPlease let us know if any further information is needed.? Best Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted] , this issue has been marked as resolved as of 03/14/We do apologize for the inconvenience the customer experienced attempting to resolve this in a timelier mannerWe have reviewed the customers account and a partial refund offer of $to keep the tree was offered and we were awaiting the customers responseAt this time, we have instead issued a full refund and do not require the customers tree to come back to usThe refund was issued 03/14/Please let us know if any further information is neededBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products

Good Morning,In regards to complaint ID [redacted] , a full refund has been processed on the customers order as requestedWe do apologize the refund took longer than expected but we do show the refund was processed on 01/16/At this time the only thing we can offer in addition to the refund is a 15% discount code for the customers next purchase from our direct websiteFor security purposes this discount code can be provided to the customers direct email and a copy of the email will be forwarded to the Revdex.com for their recordsPlease let us know if you would like us to generate this code.Best Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern,We do apologize for the delayed responseBest Choice Products has reached out to the customer in regards to complaint ID [redacted] The customer also emailed our customer service with a slightly different issue and was issued a full replacement of one of the ride-ons and the customer returned one item as wellWe have sent an email to the email provided to confirm if this was a sufficient resolution or if would still need further assistanceWaiting on a response from the customerPlease let me know if you need any further informationBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding case ID [redacted] , our sincerest apologies for not being able to fulfill the customer’s order of the chairWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureIn this case we were not alerted the item was out of stock until it was too late, and the customer filed a dispute with her credit card/bankThe dispute was settled in favor of the customer and their full refund was issuedPlease let us know if any further information is neededBest Regards, [redacted] oCustomer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID [redacted] , we understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureDue to an error on our end when submitting the customer’s refund, the refund did not process within the 3-business days as promisedThis error was noticed and corrected 12/22/As of 12/27/the customer was successfully refundedPlease let me know if any further information is neededBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products