Best Choice Products

To whom it may concern,Regarding complaint ID [redacted], we understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have been. We sincerely apologize for any inconvenience this caused the customer as there is no excuse...

when it comes to delivering excellent customer service. Please know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the future. The customer did notify us of their account number to investigate their order, unfortunately due to an error in our inbox, their email was closed without response and was not discovered until 02/08/18. The customer was refunded their full amount of $89.94 on 02/08/18 and the email error has since been corrected.  Please let us know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted], we apologize for the inconvenience caused to the customer. Best Choice Products is sold on multiple marketplace platforms which causes inventory to fluctuate faster than we can keep track sometimes during the peak season. Unfortunately for the...

customer their order sold out before we could fulfill shipment and we were not notified of this until much later. The customer has since been refunded for the missing shipment as of 01/04/18. Please let us know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

Good Morning,In regards to complaint ID [redacted], a full refund has been processed on the customers order as requested. We do apologize the refund took longer than expected but we do show the refund was processed on 01/16/18. At this time the only thing we can offer in addition to the refund is a 15% discount code for the customers next purchase from our direct website. For security purposes this discount code can be provided to the customers direct email and a copy of the email will be forwarded to the Revdex.com for their records. Please let us know if you would like us to generate this code.Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to complaint ID [redacted], we're sorry to hear the customer is still not satisfied with our response. We have attached additional screen shots of the failed attempts to refund the customer's order by our normal means. This rejection code, "Invalid merchant information: [redacted]-This transaction already has a charge back filed," prevents us from processing a refund on our end as it is under investigation with our payment processor, PayPal. Referring back to the original attachments from our previous response, the customer has already been refunded as PayPal closed the case in the customer's favor. We understand not all of our customers use PayPal as a form of payment, please note, because the charge was disputed, the dispute comes back to our payment processor which is PayPal. Please feel free to reach out to us should you have any further questions as we definitely look forward to getting this claim resolved. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have since received a refund and consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,We do apologize for the delayed response. Best Choice Products has reached out to the customer in regards to complaint ID [redacted]. The customer also emailed our customer service with a slightly different issue and was issued a full replacement of one of the ride-ons and the...

customer returned one item as well. We have sent an email to the email provided to confirm if this was a sufficient resolution or if would still need further assistance. Waiting on a response from the customer. Please let me know if you need any further information. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

We sincerely apologize for the inconvenience this has caused you. Our records indicate a refund was processed in the amount of $19.95 on 01/16/18. If you would like to follow up with us please contact us at 1-844-948-8400 with reference number [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

To whom it may concern, Regarding complaint ID [redacted], we sincerely apologize for the wrong item being sent to the customer. We understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have been. We sincerely apologize...

for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer service. Please know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the future. The customer was able to reach us by phone on 12/27/17 and a replacement order was cleared right away. The customer was instructed that they are free to dispose of the wrong shipment at their discretion. The customers replacement was delivered 01/03/18. Please let us know if any further information is needed.Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern,We do apologize for the delay. In regards to case ID [redacted], the customer was able to successfully contact Best Choice Products directly via chat on 01/09/18. The customer agreed to receive a full replacement of the fireplace heater she had returned. This replacement was...

processed and delivered by FedEx on 01/16/18. No contact has been made since by the customer, this is issue is now assumed as resolved. Please let me know if you need any further information. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,In regards to complaint ID [redacted], we have identified an issue within our warehouse and the customer's refused package was not logged to issue the refund. We have corrected this information and updated the customers account to refund their order as of today 02/19/18. We...

sincerely apologize for the inconvenience the customer experienced with our company during the holiday season and have sent a direct email to the customer apologizing. Attached is a copy of the email to the customer and a screen shot of the refund in the [redacted] portal. We have provided the customer an uncensored copy of the refund screen shot for their records and details of the issue. If the email is not seen right away we advise to double check their spam folder. Please let us know if any further information is needed. Best Regards, [redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID [redacted], we understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have been. We sincerely apologize for any inconvenience this caused the customer as there is no excuse...

when it comes to delivering excellent customer service. Please know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the future. Due to an error on our end when submitting the customer’s refund, the refund did not process within the 3-5 business days as promised. This error was noticed and corrected 12/22/17. As of 12/27/17 the customer was successfully refunded. Please let me know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to case ID [redacted], as of 02/24/18 the customer has discussed with our customer service staff via phone and have come to a resolution of receiving a full replacement of the item in question.This replacement has been documented as "No return required." We have...

reached out to the customer personally regarding the complaint and replacement to apologize for the inconvenience experienced and to clear up any confusion from the parts request mentioned. Please let us know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products