Best Choice Products

To whom it may concern, Regarding case ID ***, we do apologize for the inconvenience the customer experienced attempting to get their refundWe do encourage our customers to follow up with us when returning an item to speed up processing times on refunds or replacementsIn this case we
only advised the customer their refund would be processed once in transitThis was not the correct verbiage and we are looking into this internallySince the complaint was submitted the customer did follow up with us regarding the return and their refund processed 03/08/Please let us know if any further information is needed. Best Regards,Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, we understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse
when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe customer did notify us of their account number to investigate their order, unfortunately due to an error in our inbox, their email was closed without response and was not discovered until 02/08/The customer was refunded their full amount of $on 02/08/and the email error has since been corrected? Please let us know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding case ID ***, we're so sorry to hear the customer was unsatisfied with their experience with usWe have reached out to the customer directly for additional information regarding their issueThe customer was actually covered under our 90-day holiday warranty
which expired at the beginning of the marchAs a one time courtesy we have initiated a return and are awaiting the customers responsePlease let us know if any further information is needed.? Best Regards,Customer Feedback SpecialistBest Choice Products.?

To whom it may concern,We do apologize for the delayed responseBest Choice Products has reached out to the customer in regards to complaint ID ***The customer also emailed our customer service with a slightly different issue and was issued a full replacement of one of the ride-ons and the
customer returned one item as wellWe have sent an email to the email provided to confirm if this was a sufficient resolution or if would still need further assistanceWaiting on a response from the customerPlease let me know if you need any further information.? Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID ***, we understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse
when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureDue to an error on our end when submitting the customer’s refund, the refund did not process within the 3-business days as promisedThis error was noticed and corrected 12/22/As of 12/27/the customer was successfully refundedPlease let me know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID ***, we sincerely apologize for the wrong item being sent to the customerWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize
for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe customer was able to reach us by phone on 12/27/and a replacement order was cleared right awayThe customer was instructed that they are free to dispose of the wrong shipment at their discretionThe customers replacement was delivered 01/03/Please let us know if any further information is needed.Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regard to complaint ID ***, as of 12/24/the customers complaint has been resolvedWe understand the hold time and the response time to emails were not idealThis is a complaint we have acknowledged and take every customers feedback seriously to prevent this
happening again during such a high volume shopping seasonWe have attached copies of the customers several email chains with our responsesAs stated by the customer, the second pink jeep was received 12/23/We appreciate the customers business and feedback they give us another chance in the future to show we can do betterPlease let us know if any further information is needed.Best Regards,? *** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, Best Choice Products attempted to contact the customer while the complaint was still open on 02/08/but no response was received from the customerThe customer was able to get in touch with us on 02/22/and was assisted by another
representative through our live chat systemWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe customer was refunded 02/23/Please let us know if any further information is needed.Best Regards,*** ***Customer Service SpecialistBest Choice Products

Good Morning,In regards to complaint ID? ***, a full refund has been processed on the customers order as requestedWe do apologize the refund took longer than expected but we do show the refund was processed on 01/16/At this time the only thing we can offer in addition to the refund is a 15% discount code for the customers next purchase from our direct websiteFor security purposes this discount code can be provided to the customers direct email and a copy of the email will be forwarded to the Revdex.com for their recordsPlease let us know if you would like us to generate this code.Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, we're so sorry to hear of the condition the customer received their order inIt is never our intentions to send our customers items that are defective and look usedWe have reached out to the customer directly to the email provided and issued
free return labelsWe advised the customer of the current inventory for their items and have asked how they would like to proceedWe are currently awaiting a responsePlease let us know if any further information is needed.? Best Regards,Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, this issue has been marked as resolved as of 03/14/We do apologize for the inconvenience the customer experienced attempting to resolve this in a timelier mannerWe have reviewed the customers account and a partial refund offer of $to
keep the tree was offered and we were awaiting the customers responseAt this time, we have instead issued a full refund and do not require the customers tree to come back to usThe refund was issued 03/14/Please let us know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to case ID ***, as of 02/24/the customer has discussed with our customer service staff via phone and have come to a resolution of receiving a full replacement of the item in question.This replacement has been documented as "No return required." We have
reached out to the customer personally regarding the complaint and replacement to apologize for the inconvenience experienced and to clear up any confusion from the parts request mentionedPlease let us know if any further information is needed.? Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted], this issue has been marked as resolved as of 03/14/18. We do apologize for the inconvenience the customer experienced attempting to resolve this in a timelier manner. We have reviewed the customers account and a partial refund offer of $30 to...

keep the tree was offered and we were awaiting the customers response. At this time, we have instead issued a full refund and do not require the customers tree to come back to us. The refund was issued 03/14/18. Please let us know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID [redacted], we’re sorry to hear the customers delivered package was not the correct order. We do see an email was sent in by [redacted] and a free return label was issued by Best Choice Products to resolve the issue. No return was received. [redacted] refunded...

the customer on our behalf before we could attempt to resolve the issue. No correspondence has been received from the customer since the complaint is submitted. Please let us know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted], we're so sorry to hear of the condition the customer received their order in. It is never our intentions to send our customers items that are defective and look used. We have reached out to the customer directly to the email provided and issued...

free return labels. We advised the customer of the current inventory for their items and have asked how they would like to proceed. We are currently awaiting a response. Please let us know if any further information is needed. Best Regards,Customer Feedback SpecialistBest Choice Products

I finally got my refund.  Thanks for your assistance with this matter.[redacted]

To whom it may concern,Regarding case ID [redacted], our sincerest apologies for not being able to fulfill the customer’s order of the chair. We understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have been. We...

sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer service. Please know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the future. In this case we were not alerted the item was out of stock until it was too late, and the customer filed a dispute with her credit card/bank. The dispute was settled in favor of the customer and their full refund was issued. Please let us know if any further information is needed. Best Regards,[redacted]oCustomer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID [redacted], we have considered the customer’s issue resolved. We are at the mercy of our shipping carrier and are rarely alerted by our carrier when an item in transit is being rerouted back to our warehouse. The customer was able to get a hold of Best...

Choice Products through [redacted] and have their issue resolved. We asked the customer to follow up with us if any other issues occurred with the new shipment. The replacement was delivered 01/10/18 and we have not heard from the customer since 01/02/18, we have considered this resolved. Please let us know if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To Whom It May Concern,  Please accept our apologies for the delayed response time. In regards to complaint [redacted], Best Choice Products has sent the customer and email to the address provided. Due to a shipping error the customers order did not ship and a tracking label was...

prematurely made. At this time we have offered the customer a full replacement of the order or a full refund. Waiting on a response from the customer.  Please feel free to contact us again if any further information is needed. Best Regards,[redacted]Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted], after the customer submitted their complaint they were able to get a reach us by email on 12/27/17. We responded back 12/30/17 with a free return to send back their defective item. We understand that during our busy holiday season, our hold...

times were very long, and our response times were not as timely as they should have been. We sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer service. Please know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the future. The defective item was received, and the customer refunded 01/23/18. Please let us know if any further information is needed.Best Regards, [redacted]Customer Feedback SpecialistBest Choice Products