Best Choice Products

To Whom It May Concern, Please accept our apologies for the delayed response timeIn regards to complaint [redacted] , Best Choice Products has sent the customer and email to the address providedDue to a shipping error the customers order did not ship and a tracking label was prematurely madeAt this time we have offered the customer a full replacement of the order or a full refundWaiting on a response from the customer Please feel free to contact us again if any further information is neededBest Regards, [redacted] Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID [redacted] , Best Choice Products attempted to contact the customer while the complaint was still open on 02/08/but no response was received from the customerThe customer was able to get in touch with us on 02/22/and was assisted by another representative through our live chat systemWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe customer was refunded 02/23/Please let us know if any further information is needed.Best Regards, [redacted] Customer Service SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, we apologize for the inconvenience caused to the customerBest Choice Products is sold on multiple marketplace platforms which causes inventory to fluctuate faster than we can keep track sometimes during the peak seasonUnfortunately for the
customer their order sold out before we could fulfill shipment and we were not notified of this until much laterThe customer has since been refunded for the missing shipment as of 01/04/Please let us know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

To Whom It May Concern, We sincerely apologize for the poor experience the customer had with our companyRegarding complaint ID ***, we have investigated the issue and unfortunately, we are currently out of stock of the 12V Powered Extra Large Kids ATV Quad 4-Wheeler Ride On in all color
variants and would not be able to fulfill the customer’s requestA full refund has been processed as of 04/13/The email the customer mentions stating “Customer Changed Mind” is not an e-mail from Best Choice Products but an email generated by Wal-MartThe customer has been reached out to directly to explore other options for resolutionPlease let us know if any further information is neededBest Regards, Customer Feedback Specialist Best Choice Products

To whom it may concern,In regards to complaint ID ***, we have identified an issue within our warehouse and the customer's refused package was not logged to issue the refundWe have corrected this information and updated the customers account to refund their order as of today 02/19/We
sincerely apologize for the inconvenience the customer experienced with our company during the holiday season and have sent a direct email to the customer apologizingAttached is a copy of the email to the customer and a screen shot of the refund in the ***-*** portalWe have provided the customer an uncensored copy of the refund screen shot for their records and details of the issueIf the email is not seen right away we advise to double check their spam folderPlease let us know if any further information is needed. Best Regards, *** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,We do apologize for the delayed responseIn regards to complaint ID ***, Best Choice Products has assisted the customer with a phone call on 01/12/Customer spoke with customer service representative and was able to put in order for missing front wheelCustomer was
notified on 01/25/our shipping department was unable to issue only the part but instead would receive a full replacement of the customers ri(***)The FedEx tracking number shows the replacement was received 01/30/Please let us know if any further information is needed. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,In regards to complaint ID ***, we're so sorry there was a delay in the customer receving their refundAlthough the return was received, the return had not been logged in a timely mannerThe customers order has since been resolved and refunded as of 12/26/Please let
us know if any further information is needed. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, Best Choice Products has reached out and resolved the customers issueUnfortunately, we were unable to respond to the customers complaint before being closed in the complaint portalWe reached out to the customer 02/09/and immediately were
able to get a response and assist the customerA replacement was ordered and shipped out 02/12/We did attempt to retrieve the damaged item back but have not seen any update from the customer or update to the return label providedThe chair was delivered 02/14/and have assumed this issue resolvedPlease let us know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To whom it may concern,Regarding complaint ID ***, we are very sorry to hear the customers ride on arrived without the required hardwareWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe
sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureUnfortunately, by the time the customer was able to get a hold of us by telephone they only wanted a refundAt the customers request we provided a free return label and the customer received their refund 01/09/Please let us know if any further information is needed.Best Regards,Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regard to complaint ID ***, as of 12/24/the customers complaint has been resolvedWe understand the hold time and the response time to emails were not idealThis is a complaint we have acknowledged and take every customers feedback seriously to prevent this
happening again during such a high volume shopping seasonWe have attached copies of the customers several email chains with our responsesAs stated by the customer, the second pink jeep was received 12/23/We appreciate the customers business and feedback they give us another chance in the future to show we can do betterPlease let us know if any further information is needed.Best Regards, *** ***Customer Feedback SpecialistBest Choice Products

We sincerely apologize for the inconvenience this has caused youOur records indicate a refund was processed in the amount of $on 01/16/If you would like to follow up with us please contact us at 1-844-948-with reference number ***

To whom it may concern,We do apologize for the delayed responseIn regards to complaint ID ***, Best Choice Products has assisted the customer with a phone call on 01/12/Customer spoke with customer service representative and was able to put in order for missing front wheelCustomer was
notified on 01/25/our shipping department was unable to issue only the part but instead would receive a full replacement of the customers ri(***)The FedEx tracking number shows the replacement was received 01/30/Please let us know if any further information is needed. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID ***, we’re sorry to hear the customers delivered package was not the correct orderWe do see an email was sent in by *** and a free return label was issued by Best Choice Products to resolve the issueNo return was received*** refunded
the customer on our behalf before we could attempt to resolve the issueNo correspondence has been received from the customer since the complaint is submittedPlease let us know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed this action and I consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. The business has performed this action and I consider this complaint resolved
Regards,
*** ***

To whom it may concern, Regarding case ID ***, we do apologize for the inconvenience the customer experienced attempting to get their refundWe do encourage our customers to follow up with us when returning an item to speed up processing times on refunds or replacementsIn this case we
only advised the customer their refund would be processed once in transitThis was not the correct verbiage and we are looking into this internallySince the complaint was submitted the customer did follow up with us regarding the return and their refund processed 03/08/Please let us know if any further information is needed. Best Regards,Customer Feedback SpecialistBest Choice Products