Best Choice Products

To whom it may concern,Regarding case ID ***, we're so sorry to hear the customer was unsatisfied with their experience with usWe have reached out to the customer directly for additional information regarding their issueThe customer was actually covered under our 90-day holiday warranty
which expired at the beginning of the marchAs a one time courtesy we have initiated a return and are awaiting the customers responsePlease let us know if any further information is needed. Best Regards,Customer Feedback SpecialistBest Choice Products

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,As of February 2nd, we have been in contact with the customer to resolve the issue in her missing refundWe have provided the customer with the necessary confirmations her charge back case with the transaction in question was resolved and refundedA follow up phone call
was scheduled for 02/07/Please let us know if you need any further information.Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, Best Choice Products attempted to contact the customer while the complaint was still open on 02/08/but no response was received from the customerThe customer was able to get in touch with us on 02/22/and was assisted by another
representative through our live chat systemWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe customer was refunded 02/23/Please let us know if any further information is needed.Best Regards,*** ***Customer Service SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, we are very sorry to hear the customers ride on arrived without the required hardwareWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe
sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureUnfortunately, by the time the customer was able to get a hold of us by telephone they only wanted a refundAt the customers request we provided a free return label and the customer received their refund 01/09/Please let us know if any further information is needed.Best Regards,Customer Feedback SpecialistBest Choice Products

To whom it may concern, Regarding complaint ID ***, we have considered the customer’s issue resolvedWe are at the mercy of our shipping carrier and are rarely alerted by our carrier when an item in transit is being rerouted back to our warehouseThe customer was able to get a hold of Best
Choice Products through *** and have their issue resolvedWe asked the customer to follow up with us if any other issues occurred with the new shipmentThe replacement was delivered 01/10/and we have not heard from the customer since 01/02/18, we have considered this resolvedPlease let us know if any further information is neededBest Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to complaint ID ***, we're sorry to hear the customer is still not satisfied with our responseWe have attached additional screen shots of the failed attempts to refund the customer's order by our meansThis rejection code, "Invalid merchant information: ***-This transaction already has a charge back filed," prevents us from processing a refund on our end as it is under investigation with our payment processor, PayPalReferring back to the original attachments from our previous response, the customer has already been refunded as PayPal closed the case in the customer's favorWe understand not all of our customers use PayPal as a form of payment, please note, because the charge was disputed, the dispute comes back to our payment processor which is PayPalPlease feel free to reach out to us should you have any further questions as we definitely look forward to getting this claim resolved. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,We do apologize for the delayIn regards to case ID ***, the customer was able to successfully contact Best Choice Products directly via chat on 01/09/The customer agreed to receive a full replacement of the fireplace heater she had returnedThis replacement was
processed and delivered by FedEx on 01/16/No contact has been made since by the customer, this is issue is now assumed as resolvedPlease let me know if you need any further information. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,Regarding complaint ID ***, after the customer submitted their complaint they were able to get a reach us by email on 12/27/We responded back 12/30/with a free return to send back their defective itemWe understand that during our busy holiday season, our hold
times were very long, and our response times were not as timely as they should have beenWe sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureThe defective item was received, and the customer refunded 01/23/Please let us know if any further information is needed.Best Regards, *** ***Customer Feedback SpecialistBest Choice Products

To Whom It May Concern,Please accept our apologies for the delayed responseIn regards to complaint ID ***, Best Choice Products has contacted the customer directly to the email provided. Due to a shipping error the customers order did not ship and a tracking label was prematurely made
Unfortunately at this time we would be unable to issue a replacement shipment of the chair due to it now being out of stockAt this time we have gone ahead and issued a full refund in the amount of $Please feel free to contact us again if any further information is needed.Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have since received a refund and consider this complaint resolved
Regards,
*** ***

To whom it may concern,Regarding case ID ***, our sincerest apologies for not being able to fulfill the customer’s order of the chairWe understand that during our busy holiday season, our hold times were very long, and our response times were not as timely as they should have beenWe
sincerely apologize for any inconvenience this caused the customer as there is no excuse when it comes to delivering excellent customer servicePlease know that this was a learning experience for us, and we are working throughout the year to make improvements and expand our customer service team to avoid this in the futureIn this case we were not alerted the item was out of stock until it was too late, and the customer filed a dispute with her credit card/bankThe dispute was settled in favor of the customer and their full refund was issuedPlease let us know if any further information is neededBest Regards,*** ***oCustomer Feedback SpecialistBest Choice Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern, We sincerely apologize for the poor experience the customer had with our companyRegarding complaint ID ***, we have investigated the issue and unfortunately, we are currently out of stock of the 12V Powered Extra Large Kids ATV Quad 4-Wheeler Ride On in all color
variants and would not be able to fulfill the customer’s requestA full refund has been processed as of 04/13/The email the customer mentions stating “Customer Changed Mind” is not an e-mail from Best Choice Products but an email generated by Wal-MartThe customer has been reached out to directly to explore other options for resolutionPlease let us know if any further information is needed Best Regards, Customer Feedback Specialist Best Choice Products

To Whom It May Concern,Please accept our apologies for the delayed responseIn regards to complaint ID ***, Best Choice Products has contacted the customer directly to the email provided. Due to a shipping error the customers order did not ship and a tracking label was prematurely made
Unfortunately at this time we would be unable to issue a replacement shipment of the chair due to it now being out of stockAt this time we have gone ahead and issued a full refund in the amount of $Please feel free to contact us again if any further information is needed.Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

To whom it may concern,In regards to complaint ID ***, we're so sorry there was a delay in the customer receving their refundAlthough the return was received, the return had not been logged in a timely mannerThe customers order has since been resolved and refunded as of 12/26/Please let
us know if any further information is needed. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products

I finally got my refund. Thanks for your assistance with this matter.***

To Whom It May Concern, Please accept our apologies for the delayed response timeIn regards to complaint ***, Best Choice Products has sent the customer and email to the address providedDue to a shipping error the customers order did not ship and a tracking label was
prematurely madeAt this time we have offered the customer a full replacement of the order or a full refundWaiting on a response from the customer. Please feel free to contact us again if any further information is needed. Best Regards,*** ***Customer Feedback SpecialistBest Choice Products