Best Price Moving and Storage

When I was told by my boss that I had to move from Chicago to Dallas and I had only two weeks’ time for that, it came as a shock to me and I was set into thinking how to carry out the necessaryMy wife searched online and we finally agreed to hire Best Price Moving for doing the job for us, and we are glad that we made this decisionNo one else could have handled it as well as Best Price Moving has doneThese people showed genuine interest in the move right from the day and were extremely patient and friendly in their attitudeThey were attentive to every single detail and this is the reason why all out stuff was moved safely and in time to our new homeBest Price Moving is an expert in packaging and delivery of delicate items and this is the thing which really makes it a cut above the restThey even helped us set our stuff at the destination, which made this experience a delightful oneBest Price Moving completely minimized our stress of moving to the new place and we were pleasantly surprised to find out that such unmatched services came right within our budgetGreat going, Best Price Moving!

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ If the customer has already submitted a claim that means [redacted] has most likely offered them a settlementDid the customer agree with the settlement? Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes we have contacted [redacted] and are unhappy with the settlementWe have contacted Best Price Movers many timesThey never answer the phone or return my phone calledWe don't accept the response because it dose not answer any of our questions We are asking for $2,dollars for the broken tv and the missing furniture [redacted] Offered less than $That is on acceptable Final Business Response / [redacted] (4000, 9, 2014/12/03) */ We apologize for the inconvenience, but [redacted] processes and settles all the claims according to the contractual terms and the damage evidence provided by the customerIf the customer is not satisfied with the settlement offer the next step in the process is arbitrationPlease call USMA XXX XXX-XXXX for more information on the requirements Final Consumer Response / [redacted] (4200, 11, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have called the number you suggestedThey did not answer the phone I left them a message giving them my information three times very clearly and they have not gotten back to me

I have moved with Best Price Moving & Storage twice nowI'd had some horror moves and then a friend recommended Best Price teamThey were a breath of fresh airOne move was within the state - the other was from Michigan to FloridaWhat can I say? They were professional and friendly, they are head and shoulders beyond any moving company I've ever dealt withThe price that was given to be over the phone was exactly what I paidMy consultant and the movers were both polite and could answer all the questions I hadOne point of improvement I would like to see is to be little more organized with the times of delivery Carol

I researched many moving companies and spoke with some of them, but every time it was something wrongSome of them were very expensive, another didn't have availability, lots of them seemed as unprofessional at allI spent more time and found Best Price Moving And StorageThe lady on the phone was very knowledgeable and personalizedShe put a very good impression by explaining everything in details and took time to review the prices with meThat was very nice and professionalI decided to go with themOn the moving day, three movers arrived right on time with large truck and their equipment and suppliesThe movers were very nice and experiencedThey packed all my stuff carefully and then loaded onto the truckI was especially impressed how easy they handled with bulky and heavy furnitureThey were absolutely awesome and skilledAll process was very organized and efficientI sincerely thank them for making my move so smoothThey truly deserve this recommendation

Initial Business Response / [redacted] (1000, 8, 2015/05/18) */ We apologize for the delayed response and we are sorry to hear that some of the customer's items suffered damage in transitIn order to get compensated for any damages the customer is required to file a claim with [redacted] by going to www.mymoveclaim.comAll the instructions are on the websiteOnce the claim is settled we can send the customer a checkAs far as the additional charges are concerned, the customer was given a binding quote by the foreman at the time of the pick upShe agreed to all the charges and that is why her items were movedIf a customer has any objections they can stop the move at any timeThe extra charges were for packing materials and cubic feet of additional volume

We have used Best Price several timesEach time they have been on-time, friendly and carefulEverything is always packed and moved carefullyNever any damage or lost itemsWe will continue to use Best Price for all of our moves and highly recommend them

Moving in no way is fun but they actually made it ENJOYABLE ! One of my family member's used them and we've used them twiceThey always used such good care and lots of packing paper and blankets to protect my furnishings, taking care of everyday dishes to my grandmothers antiques like it was there ownThey were so fast & efficient ! The movers were friendly and even laughing along they way, taking the stress out of my dayYou can tell they really enjoy their jobThe office staff, sales team and movers are very Professional, Knowledgeable and HelpfulBoth of my moves as well as my family members move went excellent with no problems, well worth the priceI would HIGHLY recommend them

Initial Business Response / [redacted] (1000, 8, 2014/11/25) */ We spoke with the customer and explained to her that the credit for the $is not coming from us but from the company she booked withThey made a mistake on her paperwork and they admitted to that mistake and confirmed with us that the customer will receive her money back

I have moved a lot in the past, but this really was the best moving experience I've ever hadBest Price Moving and Storage team moved my mom's one-bedroom condoThey provided a very reasonable estimate with guaranteed price and were extremely professional, friendly, and efficientThey wrapped the furniture well -- even a very unique and difficult table! -- and got everything safely to the new place in good timeMoving is always stressful, but if you want it to go as smoothly as possible, don't hesitate to call these guysIf I am moving anytime in the future-I will definitely be using this company again!

This is the worst business to deal with in your lifetimeWe used their service a year back and we still facing issues from and I will never forget the nightmare they gave meWe had the worst experience of our life hiring best price moving for our move from IL to ATLThey are very kind and friendly before getting your business and once you hire them you are dealing with totally different peopleThe people you initially deal with promises and you will never get a chance to even talk to themThey promised to inform a day ahead before delivery instead they called me on the morning of the delivery when I was not available in town (Driver's cant speak English and that is the last thing you want expect from a moving company)I requested my apartment management to grant access to driver to deliver goods which is a huge mistakeThey demanded for 300$ extra payment than what we agreed to deliver the goods which we paid over the phoneOnce I was back to my apartment the next morning it is totally a messThey have scattered all the boxes in the living room damaging my sofa, microwave, glass table etcand several items undelivered and lost until nowThey never replied my calls or email regarding the lost itemsI request you to avoid this business at any costSome people at BP Moving I came across who are arrogant and dis-respectful to their customers [redacted] This is my first review ever in my life to at-least help others who are trying to hire these people

Initial Business Response / [redacted] (1000, 5, 2014/09/22) */ What is the complaint about? There is no text in the case description or desired resolution

Initial Business Response / [redacted] (1000, 5, 2014/07/15) */ We are sorry for all the customer's inconveniencesThe optional services the customer is talking about are only offered when the customer needs themAnd most of the time we don't know about it until we arrive at the pick up site As far as the damages are concerned, the customer has to file a claim with Anthem Claim ManagementThey can be contacted at XXX-XXX-XXXXThe claim form is attached to this responsePlease follow all the instructions in the form

The customer is correct about the truck breaking down several times and we apologize for the inconvenience but it was not something under our controlEven with the delay caused by the truck malfunctioning the customer was still delivered within the delivery window that was given to him (business days from the first available date for delivery)The customer was ready for delivery as of 10/and he was delivered on 11/The driver requested payment prior to offloading because that is part of the customer's contractIt is not a decision he made on his ownAs far as the driver wanting to move back to his original country that is private information that we will not discussBut please know that all drivers are background checked and they are all driving legally obeying all federal and state laws

We were really happy with their serviceThey were punctual and completed the move in a timely manorThe movers were so friendly it made the stress of moving a lot easierBefore they left they even built our baby crib and shoveled our pathwayThey went out of their way to be accommodating and it made the move so much easierIt is our second time using them and we will definitely be using them again

Initial Business Response / [redacted] (1000, 5, 2014/08/11) */ We are sorry if the customer misunderstood his paperwork or the contractual termsThe customer is being charged at delivery exactly the amount he stated above $The delivery given to him was just an estimate and not a guaranteed windowGuaranteed delivery is offered at an additional cost which the customer did not pay forThe customer is being delivered today, well within his contractual terms

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ We are very sorry that the customer's shipment was damaged in transitWe advise the customer to take detailed pictures of all the damages and once he is ready to file a claim he must contact [redacted] He can get the claim form by going to www.mymoveclaim.com Once the rest of his items are delivered we will contact the customer to go over the refund amount

I found them very well-mannered and understanding to my needsEvery time I needed things done in a certain way they didn't question it, they just accommodated meIn my entire life I've moved most likely times before, and I have never had service like this beforeIt was greatThe owner was very nice and very accommodating with my move dateI had to change it a couple of times and he was able to make things happen for meIt was an incredible difficult time for me and he was quite reassuring of everything

service I receivedMy things were picked up in June, kept in storage for a few months, then delivered to my new homeFrom start to finish the process was extremely thoroughI never felt concerned about my belongingsAnd the guys that picked up the furniture and dropped it off were all polite and personable and showed care towards my itemsThe communication was also greatKnowing how many customers they work with at a given time, I really appreciated thisWill recommend them to anyone

I have used Best Price twice to move a small officeTheir quote system is very efficient, and the follow up very promptThe cheerful crew showed up on time, and were quick to get to work and quick to finishNothing was damaged and no walls or door frames were nickedIn both cases, the final bill was below the initial estimateWill hire again in the future

I moved from a bedrm to a bedrm house, the guys showed up on time, were happy, courteous and very hard working for hoursThey set up the rooms perfectly and helped me figure out a layout for main level as it was a little awkward I have to move again in 1/years and will definitely be using them againThanks guys!