Best Price Moving and Storage

They moved a set of bedroom furniture, desk and chair, lamps, and several boxes of kitchen & personal items from a 3rd floor apartment to the second floor of a private home. The distance of the move was about 20 km and the entire process took less than 4 hours. The movers were very professional and took excellent care of protecting the pieces they were moving. I couldn't have been more pleased and would definitely use this company again!

Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ The customer's move balance has been paid in full ny her employer and they have agreed to all the chargesThe customer was only charged for items she has signed and agreed on Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) My company paid for this bc they will be reimbursedI did not agree on any packing materials and for this this move to take days and counting for my belongings to be delivered

Initial Business Response / [redacted] (1000, 8, 2014/09/02) */ The customer is indeed an [redacted] customer and not a direct Best Price Moving and storage customerAll issues regarding delivery delay should be addressed with themWe advise the customer to pursue her claim with the police because the items claimed as missing are not listed on her inventoryWe will cooperate with the detectives in anyway possible Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contracted through [redacted] , who then hired Best Price Moving and StorageBest Price Moving and Storage took my belongings to actually move themMy belonging were gone through and stollen by an employee of Best Price Moving and StorageWho is in fact responsible for the stolen goodsI have signed contracts from Best Price Moving and Storage, so in fact I am a customerAgain a felony crime was committed by and employee of Best Price Moving and Storage, they should be responsible for who they hire, and what they do while on the job Business Response / [redacted] (4000, 20, 2014/10/01) */ We apologize but we did not receive the customer's response backThere is not much more that we can say, except to advise the customer gain to file a police report and allow the investigators to do their jobThe customer is also more than welcome to file a claim with Anthem Claim Management by going to www.mymoveclaim.com

We are very sorry to hear about the missing and damaged items. We are still trying to locate the bike, but in the meantime the customer can file a claim for these items by going to www.mymoveclaim.com. If the bike is found we will return it to the customer right away but he should include it in the... claim just in case it's not located. We advise the customer to take detailed pictures of the damaged items and submit them with the claim so he may get compensated for his loss.

The customer has been delivered withing the standard courtesy time frame offered to all our AZ customersHe was actually delivered a few days early before the end of the delivery windowWe understand that when more than one company is involved there can be misunderstandings and we are sorry if the customer suffered any inconveniencesWe try to deliver all our customers as fast as possible

This company is EXCELLENT! I highly recommend that you contact the owner, who came to assess our move, provided a very detailed estimate, planned the logistics and executed the entire move with no issues or surprises On moving day we had seven friendly movers who moved our sqft home last week-endThe team of movers were outstanding! They were very careful with every single piece, from dismantling, to wrapping and protecting the furniture for the move, and finally helping stage our new home

Initial Business Response / [redacted] (1000, 5, 2014/10/02) */ We apologize if there was any misunderstanding as far the the standard time frame for deliveryThe customer did request 9/but that is the day that starts his delivery window as stated in his paperworkWe have supplied the customer with the best information we have available at this time and we are happy because he will be delivered within his delivery window without delayThe 2-business days delivery window is standard for customer's who have not purchased a guaranteed deliveryWe apologize for the inconvenience and we are doing everything we can to get the customer delivered as soon as possibleAs far as the customer's items are concerned they are located in our Chicago warehouse and the customer is welcome to come and see them Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never offered a "guarantee delivery package" nor was I told about a delivery windowI was guaranteed delivery when I booked over the phone and again by the gentlemen that picked up my stuff for no later then TuesdayI received a call Sunday after filing this that my things would be delivered between 1-on Sunday 10/5/After pm I received another call that said they would arrive between 10-pmA friend I stayed up and waited no one arrivedNor did my neighbors ever see a moving truckI called today to be told that they do not know where my things are only that they are in storage somewhere and I will have to payThis is unacceptableLegal council and a police report is my next step Final Consumer Response / [redacted] (4200, 11, 2014/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not acceptableI am paying the funds to the storage to get my thingsBut I was home 1-pm waiting for delivery as scheduledThen I was told they would not arrive until 10-pmThis is unacceptable because there is no way they could have unloaded my thing at this hour due to curfewI went out to dinner but was home by 7:The friend I was with can verify thisI was home watching the game the rest of the nightNo one knocked on my doorI looked outside around 9:to see if there was any activityMy neighbor was sitting outside, he had been out there for over a half hour and never seen a moving truck arriveI was up until PM then took a shower and went to bedAs for the photo it could have been taken at AM as far as I know and even if the moving truck arrived at PM they could not of moved in my things at that time due to curfewThough I do not believe that they were there at this timeI will be seeking a full refund for thisI have had to buy many items to get by and I am keeping each receipt Final Business Response / [redacted] (4000, 18, 2014/10/16) */ The driver contacted the customer when he arrived at the delivery addressHe called and texted the customer to let him know that he is outside waitingThe phone records and a screenshot of the driver's phone show us that he sent a message to the customer notifying him that he was waiting outside for over minutesThat message was sent around 9:pm and we can provide proof of that if required We have done everything possible to deliver this customer as fast as possibleThe driver was there when he was supposed to and the customer was not present for the delivery

Initial Business Response / [redacted] (1000, 5, 2014/08/18) */ The customer is not moving to the Midwest, she is moving to [redacted] which is part of the West Coast delivery time framesWe are still within the her delivery window and we'll provide her with an ETA for delivery as soon as that information is availableOnce the schedule is ready someone from our dispatcher's office will contact the customer to let her know the truck is in route and after that the driver will contact her hrs prior to deliveryOur schedules can change several times in a day, which is way we can only provide the customer with information once we are sure the information is correct and the customer's items are in route We apologize for the inconvenience this may cause the customer and want her to know we are doing the best that we can to get everyone delivered in a timely manner

Initial Business Response / [redacted] (1000, 5, 2014/09/02) */ We are sorry the customer feels that his delivery is being delayedThe estimated delivery window is 2-business days from the customer's first available date which in his case was 08/Therefore his estimated delivery window ends 09/Any delay beyond this window will be compensated per contractual termsAs soon as we know the customers's exact day for delivery we will credit his account for the delivery delay, if necessary We apologize for the inconvenience and we are doing our best to get the customer delivered as soon as possible Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company's response is unacceptable because the initial verbal promise from "***" was that my items would be delivered in daysNot business days and certainly not to business days as outlined in the message from the company yesterdayWhen I spoke with "***" from their unprofessional dispatch area, she told me that it was to business days and even that time has passed without an update or further informationThe only correspondence from this company has been an updated bill that does not reflect the amount due in the bill given to me at the time of pick up on the 21st of AugustIt is over the amount by $without cause or explanation [redacted] also told me that I would receive a delivery update on September 3rd and today is that dateI did NOT receive a call or any other information from the company about the location of my propertyI am seeking a full refund of the price of the move Final Business Response / [redacted] (4000, 9, 2014/09/04) */ We have called the customer and notified him that his delivery is estimated to be 09/06-09/he is getting delivered within his courtesy delivery window which ends 09/We are happy that his delivery will not be delayed beyond this point and we apologize for any inconvenience

I had a lot of stuff, and a long move day aheadThey did it in less time than expected, with prompt, efficient and curteous serviceNothing was damed or lost.I recommend them

Am very glad I went with Best Price MovingNot only was my coordinator fantastic, but my movers were courteous, friendly and professional I had a move that could have been very difficult for everyone (3rd floor of a walk-up, so furniture and boxes had to be moved down double flights of stairs) My coordinator made sure that the movers were well aware of the situation, so everything went smoothly Would definitely recommend to anyone

After researching many moving companies (about 10) myself, Best Price was the one that gave me best cost/benefitThe foreman was always helpful on the phone to arrange everything for the moving dayWhen the big day arrived, I had two guys and a truckThe guys were very gentle with our furniture and unbelievable fastAlthough I lived in a small brapartment, and had few furniture, I moved in to a big townhouse with bedrooms, and even though the stories, the guys did everything in almost hoursAs I knew, I had to pay for the full time charge (minimum hours and 1/for travelling charge), but overall was worthyI had some few scratches in my furniture, but I just ignored it, because I know such things are difficult to avoid it

Best Price Moving Inc("Best Price") moved my personal belongings from Chicago to North Carolina At first, the sales agent with Best Price, Lisa, was extremely persistent and logged an unbelievable amount of emails and phone calls to obtain my business After low balling my estimate to win my business, the service went out the window from that point on It was apparent from the start that Best Price exhibited an extreme lack of care/respect for my belongings, as my items were poorly packages and thrown on to the truck This lack of care continued throughout the move and delivery of my items, which resulted in significant monetary and personal losses When I attempted to call the customer service line to help remediate issues, including tracking down lost and undelivered items, I ran into a wall No one could help me and I never recieved the call backs I was promised - despite my persistent efforts They also had a bunch of hidden fees and extra charges they threw on during both pickup and delivery - despite the many vocal promises from the Sales staff I was given that my estimate was final All in all, I estimated over $2,in losses from all grievances Best Price should consider putting this same effort they have into winning business as the care of the move, as I am confident my experience was not unique

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ The customer is not a Best Price customer so all issues should be addressed with American Moving and Storage. The customer can file a claim with them for any delivery delays. Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/25)... */ (The consumer indicated he/she DID NOT accept the response from the business.) I am a paying customer of Best Price Moving and Storage and have the paper work and receipts to prove it. Both companies are placing the blame on each other so clearly they are both in the wrong and should own up to their poor communication and customer service. Final Business Response / [redacted] (4000, 9, 2014/08/28) */ The customer's contract and paperwork is with American Moving & Storage. Best Price Moving & Storage was hired as a carrier for the customer. All communications about delivery and other issues have to be done through an American Moving & Storage representative. They are the customer's point of contact. August 1st was the customer's first available delivery date and not a guaranteed delivery window. Any claims for delays must be done through American Moving & Storage.

I could not be happier with my moversHe and other guys helped me with my moveThey were great! Fast and efficient and they were even a pleasure speaking to! Thank you!!!

Great customer serviceDespite having to change a few details here and there between booking and final move day, and despite the fact that nobody did an initial walkthrough to provide an estimate, the price quoted was basically the price chargedThe two movers showed up on time, displayed professional work ethic, and were extremely careful with our stuff I would hire these folks again for sure

Initial Business Response / [redacted] (1000, 5, 2014/08/22) */ The customer is not a Best Price customerTheir contract is with American Moving & StoragePlease contact them to file a claim for missing/ damaged items or delivery delay Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Best Price Movers brought my stuff from Chicago to [redacted] We were in contact with [redacted] who works at Best Price movers and said she would call us back with a refund and we never heard from her Final Business Response / [redacted] (4000, 9, 2014/08/28) */ The customer will need to file a claim for delivery delay with American Moving & Storage and they will get compensated per contractual termsAs far as the cost of the move is concerned, the customer had more than double the amount of items she was quoted forThat is the reason her price went upThe balance was confirmed with the customer after the pick up of her itemsWithout balance confirmation, the shipment cannot be sent out for delivery

great attitude, strong lads working in a measured way (note, I packed myself) three lads arrived on time, protected the floors in a heritage listed home, moved everything down the street, unloaded, assembled and removed all garbage no complaintsno damagevery respectful and hardworking they even helped move furniture around to get the right location

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn addition, I have damaged items that are still to be addressed--a shelving unit, a lamp, and a speaker Sincerely, Greg [redacted]

The crew was incredibly efficient and careful with our moveOur new construction home was delayed multiple times and Best Price people were very accommodating of our changing scheduleThey were on time and provided excellent serviceThey did not charge for any extras or hidden costsWas charged exactly as the QuoteThanks for making moving a little less stressfulI will use Best Price Moving and storage again and recommend them to anyone considering a move