Best Price Moving and Storage

We are working together with the customer in handling all his claim needs

Thanks to Best Price's teamWe decided to use Best Price based on the excellent reviews onlineWe were not disappointedIt was our first time using professional moversThey arrived on time as per scheduledThey were quick (took close to hours to complete the move) and very attentive to all our requestsWhen the move was completed (at about 6pm), they even proposed to assemble some of our furniture which he did free of chargeWe definitely recommend Best Price to all other people Thanks!!!

We hired Best Price's team for a move from a story townhouse to a story semiThe team was on time, scoped out the move and the locations and the move went spotlessly! In the last years, my wife and I have moved times and this was by far the best experienceI'd highly recommend them to anyone thinking of moving!

The customer was a assigned to us by a broker company (EZ Moving)We do not know what he was promised or not but we have honored by our contract and serviced this job according to the termsThe customer himself stated that he had a great experience with the crew that picked him up (our employees) Although he did call us on 06/to provide us with his first available delivery day of 07/that doesn't mean that he was actually going to get delivered on the first day of his windowThe delivery window given to him was of 2-business days starting on his first available delivery day (07/01) therefor he was to be delivered anytime between 07/to 07/The customer was delivered on 07/within days of the beginning of his availabilityI would call this a very fast and timely deliveryI believe our company provided him with great service and any other issues that come from was told to him throughout the sales process should be addressed with EZ Moving as we were not involved in that

This was my first time hiring movers and it was well worth the money! I would hire Best Price Moving and Storage again in IL!!! Thank you for the Great Service!!

I spent hours calling different moving companies as we had to arrange our move pretty fast during a very busy seasAugustSome companies just said they had no trucks available Best Price was very accommodating with our schedule and we had an excellent experience! Good movers, reasonable price I have had movers in the past that left much to be desiredNot these guysThey worked hard and were efficient, competent and friendlyNothing was broken or damagedI have no hesitation in recommending themWould definitely use them again Cant thank you enough for making this a pleasant and painless experience

Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ We apologize for any of the customer's inconveniences and wish for her to know that although it has been more than months from the delivery, every customer has months from delivery date to start a claimAll our claims are handled by [redacted] [redacted] and the customer can download the claim form by going to www.mymoveclaim.comThe customer will be reimbursed for all damages according to contractual terms Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Movers that delivered our stuff told us we had days from delivery, but that is not my issueMy Issue Is That We Have Not Received ANY Compensation From Our ClaimThat as stated Before we Already sent it in, in the day time frame the movers gave us(Weather it was correct or not) So to sum up: -Claim has been submitted - We have tried to contact regarding the claim and have been ignored -We are Waiting On Our Payout From Our Claim Final Consumer Response / [redacted] (4200, 27, 2015/03/26) */ On the website or just through hereI want to reopen the case until I get a check for all the damage [redacted] Final Business Response / [redacted] (4000, 29, 2015/03/27) */ We contacted the customer and apologized for the delay with the paymentShe was sent a check that she received right away

Just wanted to say thank you for the excellent services provided during our moveYour guys were professional, organized, careful handling our things and very helpfulA great experience overall!

Best Price moved a couch for us from our office downtown to our new home in the suburbs.The owner made it so easyHe quoted me a time and price right on the phoneThey showed up on time, wrapped the couch professionally and delivered it right awayThey were very friendly and professionalA heck of a lot cheaper and easier than renting a van for the day and lugging furniture ourselvesI will call them next time I need something moved or next time I purchase a large item in which I have to pay delivery charges

Amazing serviceWas very stressed about my removal and had a lot of questions for the documentationAll of my questions were answered in couple hours time and made my moving much easierArrived with no damages, and the price was very reasonableIf I ever move again, that is a company I will always use

Initial Business Response / [redacted] (1000, 8, 2015/01/19) */ We apologize for the inconvenience to the customer due to the missing itemsOur staff has tried to locate the items but we have not been able to locate them as of this timeWe advise the customer to file a claim with [redacted] by going to www.mymoveclaim.com so he may get compensated for his lossIf the items are found they will be shipped to him right away Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business offered me per pound which would be less than $for over $in lost merchandiseThey will not return emails, or phone calls, and routinely hang up on me and other customers based on other complaints I have readI completely refuse their "offer" and demand retribution for my time and property that they have lost or stolen Final Business Response / [redacted] (4000, 12, 2015/01/22) */ Since the customer does not agree with the amount settled according to the contract the next step is arbitrationThe company in charge of the arbitration process is [redacted] XXX XXX-XXXXWe advise the customer to contact them for further information Consumer Response / [redacted] (-5, 17, 2015/02/13) */ This company has NOT resolved this complaint, only tried to throw me off by forcing me to pay $for arbitrationNo legitimate resolution was ever attemptedThey are crooks! Consumer Response / [redacted] (4200, 20, 2015/02/13) */ This company has not kmade any attempt to resolve my complaint at allThey are crooks and asked me to pay an additional $to arbitrate, they know that nobody is going to pay this amountIts a scam Consumer Response / [redacted] (4200, 21, 2015/02/13) */ This complaint has not been resolved, their resolution was for me to pay an arbitration firm $and they would have to pay the firm the same amountI would actually settle for this amount, but this is simply a ploy because most people will not pay this fee, and this company knows that

The short review, Best Price Moving is exceptional! The long review, They came to our apartment earlier than expected (which was perfect) and they were able to move all of our items to their truck well under minutesNot only did they beat us to our home, they were already preparing to unload the truckOnce they were ready to unloading, they laid down soft carpet all throughout the house to prevent any damage to our floors (hardwood) and delivered each box or item exactly where we wanted itThey were the definition of professional, quick, and amazing! The team were all very niceI would not only recommend these guys as your first choice, but I will definitely be using them in the future! Thank you again Best Price Moving, you made our move perfect

This company is wonderful! They arrived on time, were courteous and professional, and moved my things faster than I had expected them to! I unfortunately had a delay in getting the keys to my new place, and they had to wait, which I felt horrible about but they were great about it! I would definitely recommend this moving company!

Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ We apologize for the inconvenience due to the delivery delayThe customer was compensated according to contract for every day of her delay and was delivered on Nov 7th juts as she was told by our dispatch department We thank her for her patience Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I originally agreed to go with the company I was told 3-days for me to get my stuffWhen they showed up and began loading my items into their truck I was then told 1-weeksWhen two weeks passed [redacted] was then told weeks The time was constantly changed and I had to sleep on the floor for weeks and I had to buy clothes because my dress clothes were packed on the truck since I was told 3-days in the beginning Final Consumer Response / [redacted] (4200, 11, 2014/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) An apology does not compensate me for the nights of sleeping on a floor or for the clothing I had to buyWhen their sales repspoke with me none of this was covered The only person that did not try and feed me a line of [redacted] was the delivery driver Final Business Response / [redacted] (4000, 9, 2014/11/17) */ We have acknowledged and apologized for the delivery delayOur company was indeed business days late beyond the courtesy window but the customer was compensated for the delay according to the contractThe delivery window given to the customer was always just an estimate and never a guarantee We are very sorry for the inconvenience

The movers were so professional and went straight to work even before they were on the clockThe were super friendly and helpfulThe move was difficult because we were moving out of a stacked townhouse complex but they were pros! Would definitely use them again

Initial Business Response / [redacted] (1000, 6, 2015/09/01) */ This is not our customerWe advise him to forward all issues to the company he hired and that is [redacted] Van Lines / [redacted] VanlinesThey will be able to properly assist him Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] Lines Relocation is a moving broker and ultimately responsible, yesHowever, on the Revdex.com complaint I filed in [redacted] on them, they pointed the finger at Best Price Best Price was supposed to deliver our furniture within 4-days not daysAlso, Best Price even failed to pack and move many items from our house in [redacted] to [redacted] I have a complaint with the Revdex.com of [redacted] on [redacted] and have not had any luck on the problems of price switching (bait and switch) and the conditions they brought our household items to usMany boxes smashed, furniture damaged, toys destroyed Final Business Response / [redacted] (4000, 10, 2015/09/11) */ The contract that the customer signed is not with Best Price MovingAccording to that contract deliveries are performed within business days from the date the customer is availableAny delivery times given were only estimates and not guaranteed daysWe are sorry to hear the customer has damages but unfortunately we cannot help him with thathe must contact [redacted] to start the claim process so he may receive some compensation

Initial Business Response / [redacted] (1000, 5, 2015/04/23) */ This is not a Best Price Moving and Storage customer so we advise her to contact [redacted] / [redacted] whom she signed a contract with so they can address her issues right awayWe take her complaint seriously but we are in no position to properly address her concerns because her contract is not with us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am dealing with [redacted] as well, but this company was in contact with me directly, about this move, and I am getting the runaround from [redacted] as wellIt was Best Price that picked up my merchandise and Best Price that stored it, and Best price that moved it to Wyoming...so, it is Best Price that is liable for the damage, and responsible for the serviceI understand [redacted] is the broker, however, Best Price provided the actual service, and did the damage, and are the ones who also failed to provide the FULL service promised in my contract [redacted] CONTRACTS with this company, they do not actually provide any physical servicesBest price also breached the original delivery date of March 20, 2015, refusing to deliver my merchandise, stating they "couldn't afford to", because our load weighed less than the original estimate, even though they kept all of the money that had already been paid up frontThat delivery date was set on the 16th of March, and on the 19th of March, I was notified by BEST PRICE that the truck that was going to be in Wyoming on the 20th, would not be delivering to us, for that reason Final Consumer Response / [redacted] (4200, 15, 2015/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] states that this is the correct route to take, since they are only the broker, not the provider Final Business Response / [redacted] (4000, 13, 2015/05/06) */ We understand what the customer is saying and we are not stating anything differentWe are just saying that the customer cannot receive any assistance from Best Price directly because her contract is not with usShe must contact and follow through with [redacted] / [redacted]

In my career of ten years with my current employer, I have been transferred four times and out of these, I have used the services of Best Price Moving to help me with the moveAnd honestly, each time, their services have been better than the last one, which is the reason why I have hired them again and againMy last move was months ago, from Chicago to Indiana and this time, the services of Best Price Moving were absolutely exemplaryThe representatives of the company were well trained and thorough professionalism was reflected from the quality of their workFrom the starting till end, Best Price Moving relieved us from the hassle of the job as every aspect of the move was handled by them to perfectionAs soon as I contacted them online, the company sent a team to my place to check out my needs and deadline for the move so that everything could be planned well in timeThey were equally good in execution of the plans, with the packers reaching our place well in time on the day of the moveThey were equally deft at packing and had everything loaded and delivered as per the scheduleWe couldn’t have got a better company for helping out with our move

They were extremely professional and proficientThey showed up on time (even early!!), which I've never experienced with movers, and I couldn't believe how fast they wrapped all of our furniture and had it packed out and into our storage unitIt was all extremely well done and nothing brokeThese guys are seriously the best, and I'd highly recommend them!

We hired Best Price to move our mother out of her condo to her new placeThe things that we liked the most about Best Price were both in their treatment of us AND in the way that they took such good care of our Mom's priceless belongings that she cares so much aboutAfter many years, and many moves, we really must say that Best Price is the best mover we have experienced, bar none!