Best Price Moving and Storage

Initial Business Response / [redacted] (1000, 5, 2014/09/22) */ We apologize for any inconvenience, but we are not late for the customer's deliveryThe customer is moving to the East Coast (MA) and not to the MidwestThe courtesy delivery window for all customers moving to the East Coast is 2- business days from their first available delivery dateThe customer has a first available delivery date of 09/so his delivery window is ending 09/The truck is leaving today and our dispatch department will call the customer and notify him of the delivery ETA

We just used Best Price Moving & Storage to move us for the second time, and they were brilliant yet againThe guys were super efficient and even though the delivery window was pretty barrived relatively fastNothing was broken and every care was taken in moving the furniture so that it didn't damage any walls, flooring or carpetI recommend these guys to all my friends and so far they have been super happy too!

Complaint: [redacted] I am rejecting this response because: Only after we contacted Revdex.com did we received a check for only $This doesn't even cover the cost of the bike replacementThe Schwinn Pea Picker was a classic bike that they missed placed and for us to replaced it they start for $up to $2650.00on EBayAlso the other damages on the oak floor of our old house, Oak Head Board bed cracked , Chipped Porcelain lamp and Iron board broken frame Sincerely, [redacted]

It was a wonderful experience with Best Price Moving & StorageWhen I was looking to hire professional movers that time I saw their name on a website and also saw some very positive reviewsThat is why I called them and they too offered me a very attractive dealSo, I hired them and to be honest now I believe that hiring Best Price Moving & Storage was a great decision because they gave me the best possible move within my budgetThey have acted according to the requirements, followed the checklist and did everything rightI am very happy with them and I am sure that I will be hiring them in future

We have contacted the customer and went over all the issuesAfter a few adjustments we came to an agreement and the customer was satisfied with the end resultWe apologize for any inconvenience

Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ First we would like to apologize for missing out on responding to the first notification about the customer's complaintWe are also very sorry to hear about the customer's damaged items and the fact they were not able to get a hold of one of our representativesWe are receiving a very high volume of calls and we cannot go through all of our voice-mails as fast as we would like toIn order to be compensated for the damages the customer must file a claim with [redacted] The claim form can be found at www.mymoveclaim.comOnce the claim is processed the customer will be offered a settlement amountIf they accept that amount our company will be notified and we will send them a check If the customer still wants more information the easiest way to contact us is by email at [email protected]

Initial Business Response / [redacted] (1000, 5, 2014/09/03) */ We apologize for the customer's inconvenienceDelivery windows to [redacted] are estimated at 2-business days from the date first available for deliveryThe customers window ended on 09/Someone from our dispatchers office will give the customer a call to notify him the delivery ETA is 09/07-09/The customer will be compensated for every day of delay beyond his courtesy delivery windowWe advise the customer to contact us once he hears from the driver, so we may adjust his balance accordingly

Initial Business Response / [redacted] (1000, 6, 2015/08/21) */ First we would like to apologize for missing out on responding to the first notification about the customer's complaintWe are also very sorry to hear about the customer's damaged items and the fact they were not able to get a hold of one of our representativesWe are receiving a very high volume of calls and we cannot go through all of our voice-mails as fast as we would like toIn order to be compensated for the damages the customer must file a claim with [redacted] The claim form can be found at www.mymoveclaim.comOnce the claim is processed the customer will be offered a settlement amountIf they accept that amount our company will be notified and we will send them a check If the customer still wants more information the easiest way to contact us is by email at [email protected]

The guys were very professional and the move was flawlessI'm so impressed with this company and their customer service, I'd definitely recommend!

Complaint: [redacted] I am rejecting this response because:Best Price Moving and Storage delayed the delivery of my items beyond my contract with [redacted] Van Lines by days (total of days in transit), in which they did not provide the $per day refund per my contractAdditionally, Best Price Moving and Storage attempted to employ fraudulent tactics (increasing weight in order to receive more money)I involved the FMCSA in order to receive support regarding the tactics that Best Price Moving and Storage employedThe FMCSA determined that the tactics were in fact illegal and stepped in to helpThey are awaiting the final report from me regarding the broken items that were delivered as well as the delay in delivery refund that is owedOn numerous occasions Mary from Best Price Moving and Storage attempted to obtain nearly $2,more than what was agreed to in my contractBest Price Moving and Storage also used their own weigh scale to determine the weight of my items, instead of using a CAT scale to have the weight certifiedThe weight tickets are noted to be exactly min a part Sincerely, Pamela [redacted]

This review is long overdue but can't say enough good things for Best Price Moving! Had a tighttimeline to have our whole house moved from Indianapolis to Los Angeles and our moving coordinator was prompt, friendly, and extremely helpful with her responseReached out to her on a Friday, had the movers in by Monday, and everything unpacked and set in California by ThursdayNo hidden costs or extra charges either! I would recommend this company to anyone who's planning a move as we all know it can be a stressful process

Initial Business Response / [redacted] (1000, 9, 2015/01/19) */ The customer was delivered according to her availabilityShe told us her first available delivery date is 11/03/and that she could not take delivery on 11/and 11/We respected the customer's request and delivered her on 11/ Our staff did not go through her items everything is sealed in storage units until the customer is ready for deliveryWe are sorry she has damaged items and we advise her to file a claim by going to www.mymoveclaim.com so she may get compensated per contract

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ We are very sorry to hear the customer's items were damaged in transitWe advise her to start a claim with Anthem Claim Management by going to www.mymoveclaim.com so she may get compensated for the items according to the contract agreement Once a settlement is reached we will issue a check right away Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the CompanyHow come I called everyday for a week straight starting with the day after delivery leaving messages each time for Mary and I still have not received a return call from herIt goes right to her voice mailOnce they have your phone number they ignore you if you have a complaint but they sure are quick to sell you on their company and take the deposit, next payment due at pickup and they insist on being paid in cssh at the time of deliveryThey are a dishonest company who preys on honest peopleI would like Mary or someone from the company to at least return my call and discuss the over charge with meI have started my claim with Anthem for the full amount of items damaged due to their horrendous moving staffI have also contacted the State Attorney General Office in Illinois and Pennsylvania Final Consumer Response / [redacted] (4200, 14, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is super fast at answering your calls and accepting your moneyAs previously stated in the complaint, upon delivery of the goods and examining themI immediately called the next day and every day for a weekMy phone call went right into Mary's voice mail and I have yet to receive a phone call from anyone at the companyIt has been six weeksMy claim package has been delivered to the company for a week now and still no communicationWhen I initially called the phone was answered by the second ring and when I called back with questions, again the phone was answered quicklyBut when a complaint is leveled at this company they dodge the callsIt is unacceptable the way they handled the outrageous damage done to my furnitureStand up and admit and make good on the damagesI will tell everyone to not deal with this horrendous company ever again Final Business Response / [redacted] (4000, 16, 2015/07/23) */ We are sorry to see the customer is not satisfied but our company is not involved in the claim processSo we cannot provide the customer with a status on her claimThe claim company is the only one capable of updating the customer throughout the processPlease contact them for any questions about your claim or settlement offer

Best Price's team took less than minutes to shrinkwrap and remove down the angled stairs a china cabinet we had struggled with for over an hourWe recently had problems with movers arriving late or not at all so this whole experience was quite refreshing Would recommend and use again

These guys were greatI called him with a last minute job and he put a crew togetherI even had a second truck which didn't add to the base cost of the moveThe crew were fast and great with my belongings, and they worked hard to make sure that we didn't go over the time I had payed them forI will definitely use these guys next time I have to move

Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ We have already apologized to the customer for the behavior of our employeeThe customer was never hanged up on, but the conversation was interrupted due to the phone line becoming disconnectedThe employee was reprimanded and we hope the customer won't judge an entire company based on the behavior of one personWe understand that the customer had great experiences with of our other representatives and we are very happy to know thatUnfortunately we cannot refund the customer the move cost since all the services were provided, but we would like to offer her a courtesy compensation of $

We highly recommend Best Price MovingWe needed a particular date for our move and they were able to fit us into their schedule which we greatly appreciatedOn the day of our move, they called to let me know they would be a few minutes late and three men arrived soon after, well within the original timeframe we'd agreed uponIt took them about hours to load up all furniture and boxes from our old home and about and a half hours to move it into our new home The movers were professional and clever (arranging and rearranging the contents of the truck to make sure we could take everything in just one trip)While unloading they were in constant contact about each item to make sure everything was placed where we needed it to beGo with Best Price, you won't be dissapointed!

We do apologize for this inconvenient, as our carnet location is under construction,and the mail doesn't go thruogh sometimes,however we sent the costumer an alternative mailing address for our storage facility On the day the costumer filed the claim, we offer to the costumer to come to his
residence and inspect the damage, but the costumer refused to this offerThe costumer is welcome to send the form to our alternative mailing address that we provided, by fax# ###-###-#### or by email address.Best Regards,***Best Price Moving and Storage

I have attached the first page of Best Price Movers and Storage insurance formOne can clearly see the address givenI do not think the response you received was the truth
Regards,
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