Best Price Photo

Review: I ordered a digital camera from this company on September **, 2013. On September **, 2013 I received an email indicating my order would be shipped in the next "48 business hours". On September **, 2013 I called this company and requested a status on my order and was told that my order would be shipping that day and that I would be getting an email confirmation of the tracking number. I did not receive any email. I called again on October *, 2013 and was told that my order would be arriving by October *, 2013 and that the item was shipping from overseas and I should receive an email when the item entered the USA. Finally, I called again on October **, 2013 and was told that my item was on back order despite being already told that my item had been shipped. At this time I was offered a refund in the full purchase amount which I accepted. I was told that my refund would be processed within the next five days. By October **, 2013 I had not received a refund or email confirmation of a refund and called again during which I was informed that I would be receiving the refund by October **, 2013. This did not happen and I called again on November *, 2013. This time the individual that answered the phone would only say "they're closed" and that "this is the phone company answering".Desired Settlement: I would like for this business to provide me with a refund immediately. If possible, I would also like to have this business closed for false business practices.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I returned the product to Best Price Photo 4 months ago and still have not received my refund. I have spoken to a customer representative on four separate occasions and each time, they provided a new/different story saying that the refund had been issued and I should expect to see the refund in my bank statement in a "few days". I still have not received said refund. The last time I called, the individual said a "check was mailed out" issuing my refund. I still have not received said check in the mail and it has been two weeks. I have written two emails regarding this issue and have never received a single reply.Desired Settlement: Actually Issue my refund that they have said they would on four different occasions.

Business

Response:

due to this order being from april our merchant is not allowing us to refund the consumer please have the consumer make a dispute with there bank and we would accept the charges

Business

Response:

there should be no reason the credit card company should turn there customer away we dont have an option her to refund so they may make a dispute with the credit card company and we shall accept it

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I ordered a lens from the company ([redacted]) and they sent the wrong lens (a lens for a different camera). I called to tell them and they admitted to sending the wrong lens (They sold me the camera as well), and said to send the lens back and they would refund my money. I sent the lens back, at my expense, but never got the money. After I called to ask about the refund, they told me that they could only give me store credit; we went back and forth about this for many months. Finally I just decided to buy another lens from them and take the store credit. I called, and after spending 16 minutes on the phone ordering the new lens, I told the sales guy, ([redacted]) about the store credit and he looked it up, said he saw no record of it (which they always say) and said he would have to transfer me to costumer service, then hung up on me. I immediately tried to call back, and they would not answer; I tried to call costumer service and they would not answer. Now I cannot get anyone on the phone there, nor get an email response.Desired Settlement: Preferably cash or cheque refund.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: Ordered a camera online based on its lower price on Sunday August **, 2013. Total of order was $529.95 (Order [redacted]. Immediately I received a call from a salesperson to "correct my order" with the proper accessories, suddenly the total was $909.98. He immediately hung up. After doubting this assessment and the steep increase of the total, I called back to cancel the order. They requested to put it in writing, which I did the same day via e-mail. I called the bank's credit card service provider [redacted] to advise them that this transaction had been cancelled, not to pay the vendor. They went ahead and paid up. I filed for an investigation with the card issuer on August **, 2013 with all the supporting documents (case # [redacted]) and closed my credit card account since I felt unprotected.Eventually I received a box from Best Price Photo on the [redacted] of august, 2103. I returned the box on August **, 2013 contents unsettled, using a Return for Refund slip they required (RMA#[redacted]). To this day I haven't received a credit or refund from Best Price Photo. I have calle in numerous occasions and they are very rude and unresponsive, leaving me on the phone for 20+ minutes and later hanging up. I get daily calls from the card issuer wanting me to pay for something I don't have and getting threats that this will affect my credit.Desired Settlement: Receive a full credit for this transaction to my Credit Card and to restore my credit if it has been damaged by this transaction.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I ordered a new digital camera from bestpricephoto.com for $478.99 on August **, 2013. My bank account was debited $478.99 on August **, 2013. The company emailed me the following information to confirm the order (Order # - [redacted]) [ Your order has been Charged & was just sent to our warehouse, your order will be shipped within 48 business hours, if you have any questions please feel free to contact us at ###-###-#### [redacted] & we will be glad to help. You have requested our free ground shipping service, please allow 10 to 12 Business days from when the order was processed to receive your package. Your order was processed on August **, 2013. Once your package reaches the first checkpoint you will be issued a tracking number. For more information, please contact our Verification Department to assist you. They will be open from 11am - 5pm EST. You can reach them at ###-###-####. ] Unfortunately, I have not received my product or any correspondence of my order. The above correspondence stated that I would receive my product 10 to 12 business days; however, it is far past the 10 to 12 business days listed in the email. In addition, the correspondence with Best Price Photo stated that I would receive a tracking number when the package has reached the first checkpoint. Again, no email from Best Price Photo has been received. I have emailed countless times and have called the customer service for them to tell me where and when the product is being shipped. No adequate support to let me know the status of my Order. I would like to either receive a rush order for my product ASAP or cancel my order and refund my $478.99 to my bank account. [redacted]Desired Settlement: I would like to either receive a rush order for my product ASAP and a refund on the shipping and handling or a total cancellation of my order and a full refund of my $478.99 to my bank account.

Business

Response:

this consumer already canceled there transaction on 9/* and they will be getting a refund in 10-14 business days

Business

Response:

we must put out a tracer a check was sent out to the consumer on 9/** via usps

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted]. Nor have they refunded my $478.99 for a product that I never received. I am going to start looking for legal representation and open up a criminal fraud case against the company with the appropriate law enforcement agency.

Sincerely,

Review: I had just filed a complaint about bestpricephoto the other day (9/*/13) about how it has been well over the shipping terms of 7-9 business days. I'd ordered on Aug. [redacted] and still had not received the order so I called multiple times. They then told at the end of it all that they finally had it in stock and would ship it out today (9/*/13) and that once they did that I would receive a tracking number for the item. It is now 9/*/13 and I have received no further information about my product, no email w tracking, and so I must assume that they did not ship it out. further more, when I called customer service today they have a audio recording saying that because of the holiday they were closed until Sunday Sept. [redacted].Desired Settlement: free overnight shipping

Business

Response:

we apologize for the misunderstanding unfortunately we could not do a free overnight shipping but we do promise to have a tracking number sent to you by tonight or tommorow the latest and you should have the package by friday or monday

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

they replied that they do not offer that service. that I would receive it by Friday or Monday. I tried calling the company was on hold for just about an hour. finally tried calling their billing department and finally got a hold of someone. so sick of dealing with this company that I ended up just canceling the order itself and ordered off of [redacted] where I will be getting my package overnight! Not sure what u guys can do at this point but id like this to turn into another file complaint on terrible customer service and care

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Ordered a camera from the company on the [redacted]. The order was for $659.99 and the charge to my debit was in the amount of $699.99. When I asked why I was charged the extra $40 dollars they told me it was for insurance and that it says so on their site. When I started the order, reviewed the order, placed the order, and then received an e-mail confirmation no where did it say an extra $40 was going to be charged to me. All of the communication said that the amount was to be $659.99. I then told them to cancel the order and the person I talked to said that it was already sent to the warehouse. About a week later the camera had not arrived and when I called Best Price Photo I was told that the order was cancelled on July [redacted] and that a refund would be issued within 10 to 14 days. When checking it had already been 10 to 14 business days and no refund had been received. Again I called them on August [redacted] and was told that the refund would post next week and that I was to give them 10 to 14 days for the refund. I explained to the person on the phone that it had been that long and he just repeated what he had said and that it was business days. It has been 14 business days as of today and next week sometime will be 19 days if I receive the refund on Friday the [redacted]. I have not yet received my refund in the amount of $699.99. They are not following policy.Desired Settlement: Apology and my refund as stated. They have been very unpleasant because I decided to cancel the order.

Business

Response:

it looks to as the consumers order has been canceled an is in process of being refunded in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The order was cancelled on July [redacted] and I still have not received my refund as of today August **, 2013. Best Price Photo has been uncooperative and when asking one of the salesmen about the refund he hung up on me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we replied back that we are escalating this and she should see a refund in her account by monday the [redacted]

Review: I purchased a camera online from BestPricePhoto.com on August [redacted], 2013. To date, I have not received the item. I received an email 2 days after order placed saying that I had to contact them to "ensure my order shipped in a timely manner". I called the phone number in the email and spoke immediately to a person who informed me my camera would not come with a battery or charger (even though the website leads you to believe it will stating all cameras come with "manufacturer supplied accessories" - a better description would be "no accessories"). I declined to purchase the battery/charger he was offering me and asked if there was a problem with my online order, he stated that they just like to speak with the buyer to make sure they did place the order. I told him I did and that was the end of the phone call. To date, August [redacted] 2013, I have not received my camera. I have tried calling the Customer Service but I can't get a live person on the phone - just put on hold continually. I have sent 3 emails with no response. I even tried calling the phone number in the only email they sent me about order - and that phone number sends me directly to a mailbox now with no message or name.Desired Settlement: I would like to have the order canceled and not incur any charges or restocking fees since the item never shipped. I don't even think my credit card has been charged yet, I'm not sure which card number I gave them but the one I thought I used was not charged. Website doesn't tell me which card number they have. The order status as of today (8/**) still reads "in process" and I'm not sure why. No one has tried to contact me and I can't get ahold of them. Order #[redacted] (In-Process) Order Date: Monday ** August, 2013

Business

Response:

the product that the consumer ordered was on back order so that is why we did not charge this consumer we only charge if item is ready to ship no charges were made and we will go ahead and cancel the order no further action is required by the consumer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased a camera, Nikon D600 from the bestpricephoto.com for $1460 on 07/**/2013. A rep ([redacted]?) called me back the next day saying that it's not a standard US model (no warranty), so I agreed to spend $250 more to buy the same camera. I got an email from bestpricephoto.com immediately notifying that they did charge my credit card and shipment will be going out within 48 hours. I called them back 2 days later and I was told to be patience. I called them back the next day, 08/**/2013, talked to [redacted]. [redacted] sent me an email stating that I will get the confirmation by Friday 08/**/2013 the latest. Nothing came thru on 08/**/2013. I called them at the end of the business day, and talked to [redacted]. [redacted] said I will get my confirmation on Monday 08/**/2013. I called them back this morning 08/**/2013, and talked to [redacted]. [redacted] told me I will get my shipment confirmation before the end of day today. At this time, 7 business day had passed since they charged with credit card and I was promised at least 3 different times for the shipment confirmation. I still haven't gotten a confirmation yet. I don't really know what's going on. I took their words for it at least 3 times already and I see nothing coming thru.Desired Settlement: I want bestpricephoto.com to: 1. Ship the merchandise IMMEDIATELY. 2. FORMALLY admit that they are lying to me and FORMALLY apologize. 3. Compensate me for all the stress and headache that I had to go thru. OR 1. Refund my account IMMEDIATELY. 2. FORMALLY admit that they are lying to me and FORMALLY apologize. 3. Compensate me for all the stress and headache that I had to go thru.

Business

Response:

we dearly apologize but [redacted] ordered this unit on 7/**/13 we state to allow 24 48 business hours for processing and 7-9 business days for the delivery [redacted] is set to receive his package Thursday 8/*/2013 which is during that time period so we do apologize and we can understand [redacted] is a little excited about his product which he should be

Business

Response:

bestpricephoto.com apologizes for any concerns we dont ship from our location it was shipped from a vendor so if it came that way it was not intentional we would do an exchange please call customer service anytime between 11:00 am est to 4:00 pm est thank you

Consumer

Response:

I'm working with customer service department ([redacted]) trying to resolve the issues mentioned.

Sincerely,

Review: I ordered ONE camera with my debit card from these crooks' website, and they charged me twice. Here is what my bank account says;

10/**/2013 [redacted], NY

Non Check - $187.99 -

09/**/2013 [redacted]BEST PRICE PHOTO FTM

Non Check - $181.99

On 10/*/13 I began to call them to get the issue resolved. I soon realized that if you dial the extension for customer service you would be put on hold indefinitely - I once waited on hold at work for 50 minutes. If you dial the extension for sales, you would get a person who would transfer you to the infinite hold. I was suspicious, and on 10/**I finally had a salesman named [redacted] look up my account, tell me my camera was backordered from China, and that I indeed was double charged. Almost too quickly he agreed to cancel my order and refund both charges in what he said would be 7-10 days, and rushed to get me off the phone. I asked for an email confirmation and he said yes and hung up before I could ask him anything else. One month later I have no email confirmation, no refund to my account, no reply to constant emails, and have been disconnected twice when talking to salespeople about my account.Desired Settlement: After reading other online accounts of bestpricephoto.com's fraud, I believe I am also a victim and simply want a full credit card refund for both 187.99 and 181.99. I cant believe these guys are stealing peoples money like this, please help!

Review: I have ordered a Canon EOS Rebel T5i DSLR Camera with EF-S 18-135mm f/3.5-5.6 IS STM Lens & followed up with them thru emails and calls but never been helped so far even after a month. Please help me refund my amount of $788.99.

Review: I am currently deployed in Afghanistan and I ordered a camera through this company for a friend who lives in another country. Since I cannot have the merchandise shipped to an APO address I had it shipped to my mother, after which I was going to have her ship it to me. Apparently there were some issues with shipping the item because my billing and shipping information werent the same. They thought it may be fraud, so I had been trying for over a week to contact them to correct the issue. I finally had gotten in touch with them and the man I spoke with was extremely rude and tried to hang up on me. He seemed to be irritated y the fact that I didnt want to purchase an extra package for $200. When I purchased the camera I wasnt aware that the battery would only last for thirty minutes as this information isnt included on their website. After dealing with his attitude, he then hung up. I immediately phoned them back and talked to customer service. The young man who answered the phone seemed to not care and had nothing to say. I asked him how do I go about cancelling an order and he didnt reply. I said hello two more times before he answered and he said " whats your last name?" Then he said your order will be cancelled and that was it. He didnt try to resolve the issue in any way shape or form nor did he apologize for the way is sales representatives had acted. I tried to call back again to ask for some documentation to prove the order had been cancelled. I deal with cutomer complaints everyday in my line of work so I know what it is like. I am not asking for anything other than some respect. As a business that should come naturally. However, in this case it hasnt. I just want an email or a letter that states that the order has been cancelled.Desired Settlement: I would IMMEDIATELY like an email or a letter that shows the order has been cancelled and that my Mastercard has not been charged.

Business

Response:

this order was canceled and no further action is required by the consumer

Review: I ordered a camera on 6/**/13 and called back to cancel on 6/**/13 before the item shipped. They charged my credit card for $498.99 on 6/**/13. I was told when I called to cancel, and many times since, that a refund would be issued immediately. I've tried several phone calls and emails to get them to give me a refund but they always put me on eternal hold or give me some excuse why I haven't been refunded.Desired Settlement: Full refund of the $498.99 they charged. I cancelled within their cancellation period especially since they never shipped anything. I cancelled because I discovered that they weren't going to ship a Canon factory packaged camera.

Business

Response:

we apologize but do to this order being old we dont have an option to refund please have the consumer contact there bank an set up a dispute and we would accept it

Business

Response:

we received the dispute we are accepting it consumer should already have a credit in there account please have them check with there card company

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I placed an order for a video camera with Best Price Photo on March **, 2013 (Order # [redacted]. Invoice [redacted]. Account # [redacted]).

I had explained to the salesman, via the phone, what kind of equipment I needed. However, when I received the merchandise, the camera did not have the proper capabilities for my work. I,therefore, followed the company's return policy and sent back the camera, unused, via FedEx, in its original packaging.

However, for the past four months, I have received nothing but lies and excuses from a "[redacted]" in customer service (###-###-####) and then a "[redacted]" at ext [redacted] that range from "we cannot find the returned merchandise" to "we found the returned merchandise and will issue a refund" to "I don't know why accounting has not yet credited your credit card" to excuse after excuse, on and on, for these many months. I do not feel this is an honest, honorable, reputable company.

I would like a refund check issued immediately and sent to me.

Thank you!

[redacted]Desired Settlement: I want a check for the amount of $869.98 sent to me immediately. I want to receive that check By July ** or I will be forced to take legal action.

Business

Response:

we do apologize there was a massive discrepency when the consumer sent this back fedex lost the package then one day it finally showed up to us so we are refunding [redacted] we do apologize for the delay

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are willing to wait to September * to receive the refund check. But, we want to receive it no later than September *. We suggest the check be sent with a service such as FedEx, where the check CAN be tracked or overnight express mail from the postal service.

UPDATE:

Dear DR Services at the Revdex.com,

No, for the [redacted] time in six months, we received assurances from Best Price Photo that a refund would be coming, but once again, we received no check. We even made a final offer, through the Revdex.com correspondences, to hold off on contacting the Attorney General’s Office and an attorney if Best Price Photo would get us a refund check by Sept. *. Today is September **, and still no check. So, as of this writing, the New York State’s Attorney General’s Office HAS opened an investigation, through its Internet Fraud Unit, into the practices of Best Price Photo and this dispute.

Of course, any assistance you can provide to resolve this matter would be appreciated. However, we realize that this now may have moved beyond the scope of your ability to assist us.

Thank for all you have done and may continue to do.

Best wishes,[redacted] and [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

we stated if they open a dispute against us there is nothing we can do and the consumer did open a dispute so I guess we will deal with the dispute and handle the refund with there bank please have [redacted] communicate with her credit card company since we are no longer able to contact her once she seeks legal actions

Review: On 4/*/13, I bought Olympus Tough TG-1 IHS camera serial number [redacted], Bar Codes [redacted], order number [redacted] from Best Price Photo. A bad camera was sent. It did not even come in original manufacture box. I called and spoke with [redacted]. He promised 100% refund, but asked that I wait at specific time in the evening to get my shipping label which I thought was odd. [redacted] attempted 3 times to deliver the package but could not citing that seller has moved and no forwarding address was given. I called [redacted] to dispute the charge. [redacted] sent me a different shipping label which [redacted] got from Best Price Photo. [redacted] tracking showed that the camera was received by Best Price Photo on 7/**/13 at 2:25 PM. Best Price Photo will not issue the refund saying that the camera was sent to the distributer, instead of the merchant. I used the shipping label that was given to me by [redacted] which was given to [redacted] by Best Price Photo. Shipping label address given to me is Best Price Photo, [redacted]. Please note that this address matches the address on their webpage currently. (Please note that this address is now different than the address Revdex.com NY has, Revdex.com NY still have the old address.Desired Settlement: Revdex.com of NY, please be so kind to help me getting a refund $379.98 that was promised to me since the first week of purchase. As of 10/**/13 I see that Best Price Photo has 112 complaints against them. Please let me know if you need any supporting documents, I have them all. Thank you so much in advance for all your help.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: Dear sirs,

In August [redacted] 2013 I bought a camera, model Canon EOS Rebel T5i DSLR Camera with EF-S 18-135mm f/3.5-5.6 IS STM Lens, on its [redacted] website. I paid $799.99 ([redacted]) with my [redacted] credit card for it.

Since I never got the camera in the period of time that you offered, I sent several emails requesting information about it but did not get any positive response from you.

I called many times to them at ###-###-#### [redacted] but no one answer.

Please, help me about my complaint.

Thank you very much

[redacted]Desired Settlement: I want my money back by refund in my credit card inmediately.

Review: I cancelled my order after waiting almost two weeks for a shipment confirmation on my order. I have had two phone calls after the cancellation and first time have been told that it may take 5 to 7 and second time that it may take 10 to 15 business days to refund my money back. It is now almost two months I am waiting for my refund. I called several times to the BestPricePhoto, they other do not answer or just hung up the phone.Desired Settlement: Refund money for a cancelled order in a timely manner.

Business

Response:

we are attempting to refund the consumer but the system is not allowing us due to it being past 30 days please have the consumer contact there bank to open a dispute and we will accept it

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I ordered a Canon SX-50 camera online from Best Price Photo back on July **, 2013. Received a confirmation email that the funds were

taken from my Visa for the amount of #389.00 and that I would received the camera in 7 to 10 business days. Once the 10 days past and I still had not had the camera I called Best Price

Photo and spoke with [redacted], he stated "I should be receiving an email shortly from FedEx confirming shipping and that the camera was on delay from the manufacturer.

He also said they do not stock it at the store and it ships directly from Canon". Another week went by still no camera, now we are into the third week of August.

I called Best Price Photo again and asked where is the camera; [redacted] now stated "The camera was on back order from Canon". At this point I was getting suspicious and asked him to cancel my order he replied fine and I would receive a credit within 72 hours. I never receive the credit and called [redacted] back questioning my refund. He now stated " I am waiting for Canon to issue me a credit so I can issue you a credit". When I told him I was in retail and never heard of that kind of process [redacted] got very hostile and threaten towards me and hung up the phone. After much review on the internet about this company, I saw numerous complaints on the same type of tactic they did to other consumers. I also feel it is not right that they are bringing a reputable company like "Canon" into the picture with their scam.

Companies like this should be shut down!Desired Settlement: I would like to receive a refund of $389.00. I did file a complaint with my Visa card and they are investigating.

Review: I ordered a Canon T3i Dslr camara on Sept. [redacted] 2013 and I still have not recieved the product, even though my credit card has already been charged. Also I have been attempting to get a hold of them on the phone, but I rarely ever do, and when I finally speak to someone they just transfer my call which ends up leaving me on hold for an hour until I finally hang up.Desired Settlement: I would like to cancel my order and be refunded in full.

Review: I made ordered a product from this company on 8/**/2013 for $383.95 and about 4 days later decided to cancel the order because the product would not be delivered on time. The company canceled my ordered and told me I would receive a full refund in 10-14 days. I called the company on Tuesday 9/**/2013 to inquire about my refund. They acknowledged that the order was indeed canceled and that I would receive my full refund "by the end of the week." It is now Monday 9/**/2013 and I have still not received the refund!! I have called to discuss the refund twice today (9/**/2013) and the first time I was put on hold for 30 minutes and then hung up on without even speaking to someone! I attempted to call back and was put on hold for 15 minutes then hung up on, again without getting to speak to ANYONE!Desired Settlement: I WANT MY MONEY CREDITED BACK TO THE CREDIT CARD THE ORIGINAL PAYMENT WAS TAKEN FROM!

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,