Best Price Photo

Review: It about a month since I ordered a Nikon 3200 D-SLR. I ordered it on [redacted] Aug hoping that I'll get it by [redacted] Sept. I got a call saying that battery will we for 20 mins only and asked me for upgrade, which I did and I was told that it will be shipped in 2-3 days. I was told that the ordered was shipped on [redacted] Aug but still I am waiting for my order. Now a days they have stopped picking up the calls at customer service. I tried on monday and still on Tuesday, my single call was not picked up.Please help me getting my money back.Desired Settlement: Either deliver my product in this week or I want my money back.

Business

Response:

this product is coming directly from the manufacturer thats why it took this long but it is on its way to the consumer our call volume was pretty high do to us being closed wednesday thursday and friday of last week due to the observation of the jewish new year

Review: I have purchased a camera Nikon D600 on August **, 2013 for 1999.99$ from Bestpricephoto.com . I called to cancel the order on August **, 2013 and Bestpricephoto told me that my refund will be in the next 10-14 days. I waited for 14 days but my money was not refunded to my account. This company have also hung up on me several times. I have emailed and they refuse to answer any of my question and told me to call them for information but when I call, they kept on hanging up on me. They picked up the phone one time and told me that the money will be fully refund to my account on September **, 2013 ( this conversation was recorded by me). I waited again but my money was still not refund back. I tried to call them for many hours but they purposely hang up on me and refuse to answer my call.Desired Settlement: I want my 1999.99$ back to my bank account as Thebestpricephoto company has told me they would refund the full amount to me.

Bestpricephoto company must refund my money back.

Review: I ordered a Nikon Camera over the internet for $649.95 . [redacted] from Best Price Photo called me to confirm address and left message because I was not available. I talked to him 4 days later. He tried to sell me a battery and a charger at $149.00 He also tried to upgrade lenses and case. I told him I wanted what I originally ordered. I tried calling today to cancel my order. I tried at 10.00 a.m. since that is what the recording said. I called [redacted] and did not get an answer. I tried all extensions but no one answered. I called back and put in extension [redacted] and got a person and told him I wanted to cancel my order. He told me to call back at 4:00 to customer service; said they were too busy to answer calls and to try then. I called at 4:00 and got a recording that business hours Monday thru Thursday were 9:30 a.m to 7:00 p.m. It was 4:10 p.m. and they were already closed. I would like to cancel my order with this company but no one answers the phone.Desired Settlement: I would like my order to be canceled. The amount has not been posted to my account yet, but the charge is there. In the event that my order is not cancelled and I have problems returning the camera to them I would like help so that I am not charged with this amount. I have already contacted my credit card company but can not dispute the bill at this time since it is not posted on my bill

Business

Response:

please call now ###-###-#### thank you

Business

Response:

nothing is noted in the account please have them try again they may reach a senior rep at ext [redacted] they might be on hold for a few minutes but they will assist them

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

I tried contacting the business by the phone numbers you had listed in your response and still was unable to contact anyone. I have filed a dispute with my credit card company trying to get the charges taken off my credit card. I gave them a copy of my correspondence to your office. Thank you for your assistance.

Sincerely,

Review: I placed an order for a Panasonic Lumix DMC-ZS30 Digital Camera (Black) in the amount of $349.99 on August **, 2013. Order# [redacted]. This Order was to arrive in 7 to 9 Business Days via Ground. As of September **, 2013, I have yet to receive the product. It has now been 31 days since I first placed this order. I've asked [redacted] to call this company on my behalf, daily to inquire about this order to no avail. I have emailed Customer Service and have left phone messages which I have yet to receive any calls or emails back from the company. I asked [redacted] to call Best Price Photo on my behalf to cancel this order on September **, 2013 so therefore, I expect a full refund as stated by [redacted] on September **, 2013. [redacted] did not provide [redacted] with a Valid Cancellation number, nor did I receive a confirmation E-Mail with the Cancellation number. This is the requirements for a refund, as stated in Best Price Photos Order Change / Cancellation Policy. E-Mail Confirmation Below _______________________________________________ Order Status Update - Order# [redacted] August **, 2013 Hello [redacted], Your order has been Charged & was just sent to our warehouse, your order will be shipped within 48 business hours, if you have any questions please feel free to contact us at ###-###-#### & we will be glad to help. Thank You For Shopping With US -BPP ________________________________________________________________________________...⇄ Notes of some calls made to Best Price Photo below. [redacted] spoke to [redacted] on 08-**-13 ext. [redacted] Customer Care to ask for a tracking number. He stated I should have my camera by 08-**-13, no later than 08-**-13. [redacted] spoke to [redacted] on 08-**-13 who said the camera was at the JFK airport but couldn't be released because of complications with the shipping invoice not matching products. [redacted] spoke to Store Manager on 09-**-13 who provided me with a USPS tracking number for a product that has been sitting dormant since 09-**-13. It's now 09-**-13 and the product is still sitting dormant. [redacted] spoke to [redacted] on 09-**-13 who said he would put a tracer on my product. [redacted] spoke to [redacted] on 09-**-13 who said my order was lost and he would have to reorder the camera. I have now decided to cancel this order! [redacted] spoke to [redacted] on 09-**-13 but was not provided a Valid Cancellation number. [redacted] has made daily calls to Customer Service on my behalf, starting August **, 2013 until September **, 2013 to inquire as to why I did not receive an immediate confirmation email of this purchase, and to attempt to get a valid tracking number along with a shipping date. As stated above, I did not receive a tracking number with in 30 days, nor the product. ____________________________________________ Order Number: [redacted] Order Status: In-Process Order Date: Wednesday ** August, 2013 Order Total: $349.99 Delivery Address [redacted] United States Shipping Method (7 to 9 Business Day Ground) Products 1 x Panasonic Lumix DMC-ZS30 Digital Camera (Black) $349.99Desired Settlement: I would like a Full Refund for the Product I've not relieved in 31 days and a confirmation e-Mail from Best Price Photo that includes a Valid Cancellation number. Thank you, [redacted]

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: we purchased a camera in June ** on bestpricephoto.com.Canon EOS Rebel T3i Digital Camera W/EF-S 18-135mm and also bought a strap. the total on the confirmation email was $668.78 dollars.We were called if we would like to update the charger which was 19.99 and we agreed. we received the camera almost a month later after many frustrating calls because each time we were told they would ship soon but they did not and when we tried to call again, each time they hanged up the phone or transferred to a number which nobody answers.finally we received the camera. but on the credit card statement we saw we were charged 832.86 dollars.we called them up.again as soon as they hear my complaint either they transferred to a number with no answer or hang up the phone.I called them from a different number. they answer ,transfer me to a no place.I call again and they hang up the phone. I called again and again.finally I was transferred to [redacted]. he said ''you received a better version and we will also send you an extra memory card and a filter ''which we never received. We checked the camera and could not find anything different than the one we ordered and called them again.the same thing.you have to call them again and again to be answered.we talked to [redacted] again and told him we never updated the camera and never received any confirmation about the update. we just want what we ordered.he said'' you accepted the camera and signed on FedEx.how come you do not know what you got?(!!!)now if you return you have to pay restocking fee and you will receive only 650 dollars back''. I told him then please send me an email about the specification of camera that we received.I want to know why I paid this extra money.and I also asked him to re-send the confirmation email that they told me they send.he said'' I will''. but again another lie.finally I told him I will make a complaint about their company he said"do whatever you want'' and hanged up the phone on my face .Desired Settlement: Apology( we were treated like is,probably because [redacted]), explanation of the charges and refund the extra money that we were charged.

Business

Response:

this consumer would not understand what the customer service rep was explaining to them they upgraded to a retail kit instead of the initial wholesale package the difference between the two is the wholesale package comes with a lower graded battery which last 20-30 minutes the retail kit has a 5 hour battery pack the retail also comes with a usa 1yr warranty wholesale comes with a store warranty we offered him an additional battery as well as a filter for his troubles

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Again: I did not ordered what I received.When I wanted to cancel( because they did not send in the time frame that they promise on their website)they always transferred us to somewhere you wait and wait 15-20 min. nobody answers. if you hang up and call back again this time they hangup the phone even before you say something.probably because they recognize the number and the complaint.than we call again from another number they answer and transfer somewhere ..again the same story.we called them perhaps 30 times.if they fed up from seeing the same number they finally transfer to somebody and he always says:we are sending your order and you will receive an email about it as soon as we ship'', again waiting another week.the same story were repeated many times.They do not let you to cancel your order. if you insist they say "you have to pay 15% restocking fee''after waiting a month ( not to mention how many hours we spend trying to talk to somebody in their customer service)we received something we have not ordered and also was charged an extra amount even without our knowledge.they say we updated the order and again when I ask'' please show us how we updated ?by phone ? by email? if so please send a copy of email or whatever you have to Revdex.com.I never met such dishonesty.Please beware of this company!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

as we stated prior this consumer updated to a retail package now they are trying to go back on what they ordered with the sales rep the item they ordered retails in stores a $799.99 so they clearly got a better discount we also offered to send them an additional battery as well as a uv filter if they dont want that we told them we would refund them minus a restock fee so please have them either call us or write us to let us know what they would like to do

Review: I ordered "Nikon D5200 Digital SLR Camera with 18-105mm Lens (Black)" on-line at [redacted] for total price $819.99 on 08/**/2013 and chose 7 to 9 Business Day ground shipping. My order was charged 08/**/2013 (Order# [redacted] ) and my bank can proof that. However I haven't received it. My order was cancelled by shop workers (as they told me by phone) 08/**/2014 because I left the USA and they couldn't order it in time. I also haven't received confirmation of cancellation. I am citizen of Ukraine, so I am in my country now. At my personal info in this form you can see billing and shipping address which I used for the order (when I tried to put my Ukrainian address in form the system told it was wrong ). I tried to managed this problem from Ukraine also. I called and sent them e-mails during few months (more than 20 times in amount), but they just promised to figure out that problem and start to hang up on me then. That's also really hard to reach somebody in the office, so I had to wait on line for 10 minutes for couple of times to be connected. One American friend of mine also called them and they promised to figure this out, but they didn't.

Here is some additional information about my order

Was made Thursday **August, 2013

Was charged Friday **August, 2013 (Order# **)

Ship To

[redacted] to

Pay by Secure Credit Card Visa XXXXXXXXXX-[redacted]Nikon D5200 Digital SLR Camera with 18-105mm Lens (Black)

Shipping Method (7 to 9 Business Day Ground): $0.00

Total: $819.99Desired Settlement: The non-delivery of products

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I placed a camera order (order #[redacted]) on August **, 2013. I received an email stating that I needed to call them to complete the order. When I tried to call, they were on holiday from September * through September *. I called again on September [redacted], at which point they asked if I wanted to add batteries to my order (I didn't). I received an email that day stating that my order was charged and would be shipped within 48 business hours. By September [redacted], my order had still not arrived, and I tried calling multiple times to see what was causing the delay. I would then be kept on hold for 20 minutes at a time before the call was dropped. I emailed again, and received an apparently automated message to call back. I finally reached someone on the [redacted], and they said that I would receive an email confirmation of the shipment of my order that week. This did not occur. I emailed again today, and received the same (apparently automated) request to call. My call was never answered. It has now been over a month since my original order, my credit card has been charged, and I have not received my order. When searching for reviews of this company online, I find that many people have experienced the exact same treatment. I have retained all emails and phone history to document this statement.Desired Settlement: I would still accept delivery of the item that I ordered in a timely manner. If this is not possible, I should be refunded the ENTIRE charged amount, without a bogus restocking fee as some people have claimed they were charged.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I purchase a camera from them on 8/**/13 when the item was not shipped when I was told it would be and when talking to the sales presentation ounce again I started to get a comfortable with the store practice so I canceled the order on 8/**/13 and was told it would be 7 to 14 days to see the refund to my credit card I called on 9/**/13 and was told it would posted on 9/**/13 16 days after cancelation and now it’s 9/**/13 still no refound.Desired Settlement: Refund to credit card

Business

Response:

our merchant has been down that is the reason a refund wasnt done we are in contact with our merchant and we should be able to refund shorthly customer should see his refund within a few days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: [Your Answer Here]

They still have not refunded the money. This is about the third time they told us that we would see a refund in a few days and we never see it I think it's a game they play. when I see the refund I,ll be happy to drop the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

please have them check with there bank Transaction ID: [redacted] was refunded on 9/**/13 for the amount of $279.99

Review: I ordered a camera and accessories from Best Price Photo on July **, 2013 totaling $237.96. The next day they called to confirm my order and up sold me accessories. The clerk also said he would give me a better camera. The new total came to $329.00. I immediately called the clerk back and said that I wanted the original camera that I ordered. He said he would do it. I emailed the company asking for a new itemized list of products I had ordered and how much they cost as to be sure I was getting the correct items. They emailed me in return saying if I had any questions, please call them. The camera and accessories were delivered and the wrong camera was sent. I called Best Price Photo and said that I wanted to return everything because I was not happy with the way that they did business. They make changes with you over the phone and then there is no paper trail to follow. When I called the customer service department, they said that I could return the camera and accessories but there would be a 15% restocking fee. I told him that this was absurd since they had sent me the wrong camera and he hung up on me. I have since returned the camera and accessories. They were signed for on August **, 2013 by Best Price Photo. I have called multiple times (and been put on hold for long periods of time) to inquire about my refund and have been told that the warehouse is still processing the return. My credit card has been charged and I have not seen a dime of my refund. This business operates like a scam and needs shut down.Desired Settlement: I would like the $329.00 credited back to my credit card.

Business

Response:

we have just received the consumers return and he will be refunded as per our return policy which take 10-14 business days

Business

Response:

we are working with our merchant on refunding the cosumer our merchant account is locked so please have the consumer be a little patient if it cant be done by this weekend we will go and send him a check

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased a camera (Canon EOS Rebel T3i (600D) Digital Camera (Body Only) On 9/*/2013 for $321.90 + tx 28.17 total of $350.16.

The purchase price was charged to my [redacted] acct on 9/**/2013. I called to confirm delivery date and was told 9/**/2013 it ws not shipped I called again and the confirmed delivery to be 9/**/2013, which has come and gone with no delivery, I've tried to contact them several times both via email and phone with no return reponse.Desired Settlement: I want transaction to be completed ASAP with no further delays.

Business

Response:

we are still waiting on these products to come from overseas once they come in we will ship out express

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I have ordered a Nikon D5200 from this seller on Sept **, 2013. They have deducted the whole amount from card, but never shipped the item. They are not replying for the emails, and unable to connect them by phone. Finally after days, I was able connect them and they offered me to refund in week.. Still unlucky to get the money, after 3 weeks.Desired Settlement: Refund my money back to account.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Review: I ordered a camera from this business's online site on September [redacted]. I have yet to receive it. On the site it says that the order is still "in-process", which goes against their policy that all orders will be processed within a 48 hour time period.

I have attempted to call the company during business hours on several different lines on multiple occasions but never get a human speaker, let alone a voicemail box. Just 10 minutes of hold music, in which the call abruptly terminates itself.

I also have emailed this company on September ** inquiring about this issue and warned them that I would file a complaint if nothing was resolved. I have yet to get any sort of response from them. The only thing they were prompt with was charging my card upon placing my order.Desired Settlement: I want the camera that I ordered, fair and simple. At this stage, considering that a month has passed without receiving it, I request that when the business finally gets its act together they send it to my California address on a 1-day shipping plan from their New York warehouse, paid at their expense. I don't want to wait any longer.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted].

Sincerely,

Review: I order a camera form this company on ** August and was told that it would take 7 to 9 business days for ground shipping. After I called the company three (3) times, each time I was told that the camera would arrive on about the 25, despite the fact that the advertisement stated that it would take 7-9 business days. Also, I was told that I should have clicked on the line that says IMPORT and I would have learned that it was coming from CANON (which sounded like Canada) and that IMPORT meant that it would take a few extra days. It is approaching a month (** Sep) and this is unacceptable. Shortly after I made the order, two-to-three days, I was called back and my order was discussed, the individual asked if I wanted to buy batteries, but made no mention of the fact that I would be expected to wait close to a month, before I received my merchandise -- if I had been told that I would have to wait a month, instead of the 7-9 business days as clearly advertised, I would have asked for a refund -- no question about it.Desired Settlement: I want my the merchandise before ** September, which is even ridiculous to have to ask for, even if it is coming from Japan (which is also ridiculous), otherwise, I would like a complete and full immediate return of my funds. Thank you for listening.

Business

Response:

we are still waiting on them from the manufacturer if this consumer can no longer wait please have them call to cancel between 11:00 am est - 5:00 pm est

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted]; however, I have contacted them and told them that I would like a refund. That said, I don't expect to see a refund anytime soon, but an inquiry from your office may move them to giving me back my money.

Sincerely,

Review: I order a Sigma camera lens on August [redacted] 2013. I received email on the [redacted] confirming the order and the email stated that it would take 48 to 72 hours to process then 7 to 9 business days for shipping. Monday I received a phone call from Bestpricephoto to verify that I placed the order, they never said there would be a delay on the shipping time. then on 8/**/2013 I called they said that the lens was ordered from another vendor an I could not cancel the order an I would be receiving a tracking # when it reached Fed-ex. By 9/**/2013 I still had not received the lens so I called again was told the lens was a special order item and I would receive on 9/**/2013. I writing this on the [redacted] still have not received the lens or seen a tracking #.Desired Settlement: BestPrice Photo needs to credit my credit card the full amount charged with no restocking fees or shipping charges deducted. Cancel order promptly.

Business

Response:

this was a special ordered lens which still has not come in we will cancel this order and refund the consumer

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I accept the business response and expect my credit card credited within 48 hrs of receiving this notice.

Thank you

Complaint ID [redacted]

Review: On August *, 2013 I ordered, online, a Canon Rebel T3 (camera body only), for $259.95. According to the shipment information on the website I would receive the camera in 7 to 9 days.

On September **, I received an email stating they tried calling my phone number but could not reach me. They also said that to ensure that the order ships in a timely manner to contact them at ###-###-####.

When I called them, they told me that they wanted to confirm that I ordered only the body of the camera and that I will receive it in 10 to 15 days. Later the same day I received another email saying that the order has been charged and was just sent to their warehouse, and that the order will be shipped within 48 business hours. They included in the email the “Order Status Update:” Order# [redacted].

The next day on, September **, my bank account reflected a withdrawal of $259.95 by Best Price Photo, ###-###-####, New York.

On October *, I sent them an email asking them why 20 days had passed but I that I had not yet received the camera. They responded that to get more information to contact the Verification Department to assist me. The telephone that they give me was ###-###-####, ext [redacted].

I called them repeatedly from California, where I live. The time zone difference is inconvenient, but I also missed time from work, because is difficult to contact the New York office by telephone before they closed.

I contacted them at least 3 to 4 times. On one occasion they give me a new date of delivery. When that day came and went, they told me that the UPS had lost my package and that they will give me a refund of my money. They also said that I would receive my refund in three days. A week passed and I called again, then they hung up on me. I called another number and they made me wait 40 minutes. After that, somebody very apologetic says that I will receive the money by the [redacted] of October. As of today, I have not received the money and I believe it is necessary to contact a third party and write a complaint in order to demand the $259.95.Desired Settlement: 1. I want the complete refund of my $259.95 immediately.

Review: Purchased a camera online, Credit card charged 9-**-13 ,Called and e-mailed will not give tracking number for camera . went back and read there reviews several people have complained about same thing Paid for product and never getting it.I believe this is nothing more than a scam.Please can you helpDesired Settlement: I would like to see the camera sent to me ,If you are going to advertise a price you need to stand behind it . Thank You

Review: I have more than one issue with this company. I had purchased an external flash, 72 mm filters, 32 gb memory cards, a 28-135 mm lens, and a lens hood. the flash was sold to me for 79.99 and I have found that exact flash listed for 48.00 elsewhere. I found the 50.00 filters they sold to me for 10.00 elsewhere. I had also found the memory cards were much cheaper than they had sold them to me for. The lens was the only good deal out of the products. I had called back to say that I had found these other products on multiple different sites for much lower costs and the sales person became very defensive. I feel they are not honest and I have made other purchases with them before. When I had asked to return everything but the lens and the lens hood they told me they could not do that becuase it was a "package deal" which I did not agree to any "package" and they return policy says nothing of the sort. It says you have 30 days from purchase to return. I wanted the lens so they gave me a 50.00 credit and sent me a memory card reader/writer which is a 9.00 product at best.Desired Settlement: I would like for them to take back and refund me for the flash and the filters. I am stuck trying to sell them for what they are truly worth. I would also like to see their return policy stating that they make your order into a "package" so if you make a return be prepated to make a return on your entire purchase.

Business

Response:

we did initally offer to take back her package she called us back and agreed to a $50 credit plus a high speed 32gb card and reader now they are complaining again after there return policy they had the option at the time which she received the goods on 5/**/2013 she took the deal we offered her after calling back because she didnt want to return was on 5/[redacted] now 6/**/13 she wants to return it is way past our 30 day return policy

Business

Response:

we cant break a package up this consumer agreed to a package we had running at the time they can read our return policy online http[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: Ordered a Panasonic Lumix DMC-ZS15 from the company 05-**-13. Recieved a phone call stating the camera was out of stock but they said they would "upgrade" the camera to a Panasoinc Lumix DMC-ZS19. I said the exchange would work for me. I received the DMC-ZS19 camera from the company. It was a refurbished model. I was not told it was refurbished and called the company to return the camera as it was not new. Salesman "[redacted] asked if I would keep the camera and he would take $30.00 off the price. I declined and the company provided me postage to send it back. This was on 05-**-13. I checked the tracking on the camera and found that it had been recieved on 05-**-13. I waited for a refund to my credit card. On 06[redacted]-13 I called the company who said that they were posting the refund that day. I called my credit card company on 07-**-13 and they still hadn't recieved the refund. The charge to my card is $169.99.Desired Settlement: I would like them to credit my card for $169.99.

Business

Response:

we apologize for any concern the consumer has his refund is being posted we had an issue with our merchant a lot of orders that were told were refunded were not we will take care of the issue at once

Business

Response:

please have the consumer check with there credit card company again it does show that it posted today the reason it wouldn't post on Friday was due to [redacted] of July weekend her is the Transaction ID: [redacted] for the refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order online. I then received an email confirmation with my expected charges. I then checked my credit card statement to see that they charged nearly $500 more. I called to see what the problem was, as I thought they had charged me for someone else's order. They were terribly rude on the phone and refused to help me. I said I wanted to cancel the order and they said the only way they could process a refund was to continue sending the higher priced items and then have me return them with a penalty for restocking. When I called the second and third time, I was told my husband had called in to handle this...and I am not married! Then I was put on hold for over 45 minutes each time and then hung up on. This is the worst customer service I have ever encountered.Desired Settlement: I want my credit card refunded for the entire amount charged. My original invoice was $704.93. My credit card was charged $1,199 and I never received any product! People should know what a terrible, robbing company this is. I do not think I should have to incur penalties for restocking either.

Consumer

Response:

At this time, I have not been contacted by Best Price Photo regarding complaint ID [redacted]. I went to my credit card company also to contest the charge on my card. The credit card company informed me that they did not ever get a pespnose from Best Price Photo. To this day, I never received the products I ordered and have had no further contact with the company.

Sincerely,

Review: I ordered a camera from BPP on June [redacted]. On June [redacted] they charged my credit card and called me to verify my mailing address and said the camera would be shipped within a couple of days. One June **, ** and ** I called and each time was told the camera was mailed and they were waiting to get a tracking number and would email it to me when they had it. I was told the camera was being shipped via Fed X, so I expected it shortly. By July *, when I had 1) no camera 2) no tracking number, I cancelled my order and on July [redacted] I called to reconfirm that the order had been cancelled. On July ** I called and spoke with [redacted] who said my credit would be done on Friday July [redacted]. Today I called again, spoke to [redacted] again, and was told the credit was scheduled for this Friday, July **. Apparently they fast forward to each Friday. I suspect I am never getting my credit. nor was I ever getting the camera. I should have read their reviews before I ever picked up the phone to call them.Desired Settlement: Credit of $364.95 to my credit card.

Business

Response:

the consumers refund is being processed we apologize that the consumer was misinformed the package was shipped since she canceled we had to pull the package back form the distributor once the package was returned it does take 14 business days for a refund to post we will get this escalated and refunded promptly

Business

Response:

the refund was posted yesterday Transaction ID: [redacted] refund amount $364.95 please have her contact her credit card company to verify that

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Credit appeared today. Thank you Revdex.com for getting this resolved.