Best Service Company Appliance Repair Reviews (%countItem)
Best Service Company Appliance Repair Rating
Address: 1295 S Huron St, Denver, Colorado, United States, 80223-3108
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Technician, Justin, kept in touch on arrival time. And arrived just like he said he would. He fixed the microwave and now it has worked perfectly. I would definitely use Best if another appliance breaks down.
Thank you for the nice comments. We appreciate you and your business!
I’ve used Best for years, in fact, they’re the only appliance repair company I’ll use. On time, courteous, knowledgeable.
Thank you Nancy. We appreciate you being our customer and allowing us to be your service provider!
My wife & I have owned a Whirlpool side by side refrigerator we purchased new almost 9 years ago & got to know Best for the warranty work they performed for Whirlpool. They even had to make some changes to the refrigerator to solve a design issue, it solved the issue & that has been working for years. This company has always been nothing short of professional & affordable when we had to pay.
Thank you Mr H. We appreciate your positive feedback and look forward to helping you in the future if you have any appliance service issues. We very much appreciate your business!
Thank you Mr H. We appreciate your positive feedback and look forward to helping you in the future if you have any appliance service issues. We very much appreciate your business!
They were on time. They did the work they were supposed to do. They were fare on pricing and did mot try to up sell. I have used them in the past and was then as well as now very pleased with them. I would highly, highly recommend Adam T. He has been with Best Appliance for several years. He is very competent. He is very neat never leaves a mess treats my home with respect. I will us them again.
We purchased a Whirlpool refrigerator a few years ago that has been a real pain. Not at all what we had expected from Whirlpool. Best not only fixed the problem (under warranty) but did so by being persistant without blaming anyone or making excuses. Jon arrived early for the first appointment, was very polite and professional and did what seemed reasonable to repair the appliance. Later in the day the refrigerator was still not cooling so I called Best back and even though their schedule was full for the next four days, they still managed to work me in and make the repair.
I will call Best Service for all future needs and highly recommend their service to anyone.
Great job, as usual. Just wish he’d brought the part with him on the first trip, since we discussed that it was the same problem as 6 months ago.
Outstanding service! On time, had a great service tech. Because we did extensive troubleshooting over Phone ahead of time, he had the part ready and on-hand, the repair took five minutes max! He gave me great recommendations for dishwashers we are considering buying. Excellent company!!!
We bought a KitchenAid Ice-maker *** about 4 years ago and we paid about $2,200 for it. We owned one before at our other house and it worked like a champ for over 10 plus years, with proper Maintenace! This one however did not clean as well as the other one and some of the ice making parts we very dirty. We asked Best Service what to do and their recommendation was to replace all the inner working parts. We agreed and $750 later it was working. Working to good that is, It started making to much ice, so we asked them to come out take a look at it. The service man was very friendly, and he went right to the thermostat on the right side of our machine. He tested it and said this was the problem! As I asked him what this will cost, I pulled up my iPad and googled Kitchenaid Thermostat. Up popped our exact one cost......$30. As I looked at him for his price, to my surprise he said $270. He walked in my door, open the machine and it took him 30 seconds to get the thermostat off and should probably take 30 seconds to put on. I told him that I wanted to get another opinion, and to my surprise he said well today’s service change is $159. I told him I am not going to pay that for 2 reasons. 1 - Our ice machine was not making to much ice before your replaced the parts and you should have come out to make sure your work was correct and everything was in order, and 2 why would I pay you $270 to replace a part that cost $30. He was not very friendly after that. I spoke to the manager on duty the same day and told her the same thing, she reluctantly agreed that they will not charge us a trip charge of $159.
Bottom line, I think these people are as bad as the mechanic’s that take advantage of people who don’t know anything about cars. They should have come out to make sure their works was done right and not argue with me about a service charge. Their prices are ridiculously high! I checked on the replacement parts they put in before and those would have cost me $90. Would never recommend this company!! I think an investigation needs to happen with this company!
We are sorry this customer is unsatisfied. The first repair we required because parts failed due to the customer not properly maintaining his appliance. We had to replace multiple parts (including labor the repair totaled $639, not the $750 the customer claimed). Since the customer is claiming he could have purchased the parts needed for this repair for $90.00 I rechecked and confirmed we charged the factory suggested retail price for the parts which added up to $327.91. The customer’s claim that he could have purchased the parts himself for $90 is not true. The customer called two months later reporting that the icemaker would now not shut off. We diagnosed this new problem and determined the thermostat was failing (which to say it took 30 seconds is another exaggeration). This is not related to the first repair and an estimate was given to perform this repair. Even though it was not related to the first repair the customer refuse to pay for our diagnosis. This customer was extremely belligerent to both our tech and office manager. We waived the charge as a good will gesture.
Best Service Company ("BSC") just blames the customer. Their comment that the thermostat replacement of 30 seconds was an exaggeration is completely false, it actually took 25 seconds. Their comment of "we charged the factory suggested retail price for the parts" says it all. Not a company to trust.
Best Service Company has unsuccessfully serviced our Dacor slide in range numerous times. Shame on us that we didn't keep calling them back to finally get a diagnosis of what was wrong with the appliance. Each time they could not duplicate the situation or diagnose the the problem. We were made to feel that the problems was ours - can't duplicate, so too bad so sad. Truly shame on us as we should have insisted on them fixing the problem or figure out how to troubleshoot. Do not call these guys . . . it was our experience that they push the problem on to the customer. Very unhappy, very expensive there has to be better service companies.
It is true that after we serviced this consumer's Dacor range 6 weeks ago (the display was blank) they reported a new problem has surfaced (the door locked shut during use). We have scheduled a return visit 10/2/19 to determine what has happened. Will follow up with Revdex.com once we've had the chance to re-visit the issue. Dacor is now involved and is offering some assistance to the consumer even though the appliance is now 6 years old.
I'm please to report that with the manufacturer's assistance this consumer's Dacor range has been properly repaired at no additional cost to the consumer. Dacor provided several parts at no cost and Best Service Company provided the labor to install the parts. Thank you to the *** family for your patience through this complicated repair. We hope we can be of assistance to you in the future!
My husband and I want to thank Best Services for all their efforts. They really worked hard on fixing our Dacor range. They advocated for us with Dacor and we are completely satisfied with the outcome. It has been almost two weeks since their last service visit where they pretty much rebuilt the range. We recommend Best Services and credit them with this positive outcome. We are grateful for their support and hard work and recommend them. What was a problem is now a success story.
Our Refrigerator was not cooling. Best Service Appliance Company sent out a “factor certified” technician to trouble shoot and repair our Whirlpool Frig. $600 later and another loss of a frig full of food and it’s not working. Can not recommend these guys.
We apologize if you are having continued problems with your refrigerator. I've tried to investigate the situation but we haven't serviced an appliance with the name you've given, and your email does not match anything in our system either. Perhaps it's under a different name? We guarantee our work for 1 year so if you haven't already communicated with us, please do so and we will return to address this situation. Thank you.
The process started out very well. The service tech was out here very promptly (Geoffrey was his name, same as mine and spelled the same way). He did the normal checks and called his work to ask for help, which is fine. He later found the issue that the Main Control board cover was partially broken and held it up against the machine to show me that the sensor was the issue. That is fine, I could have glued it back... However, when he went to show me the control board, instead of taking the cover off properly, he snapped it (you could hear a snap and pieces fall into my washer machine) and he immediately was defensive and said "Oh it was already broken". Well, things that snap and fall off of something aren't 'already broken'. Fortunately it was just the cover and not the board itself. However, I cannot simply glue the board back on and they don't sell the cover by itself; I have to buy the entire component with the cover. I feel like he purposely sabotaged the cover knowing I wasn't going to pay for them to give me the entire component (board) and the cover just to get a cover out of it.
I called customer service for Best Service Company Appliance and the customer service rep told me 'it was out of his pay grade' to file a dispute like this and asked for me to call back later to deal with the office manager who's name is Angel. She listened to my story and said she would look to see if they could find the cover for me. She told me that she would call me back. Well, she called me back and told me that she talked to the service tech who was out here (Geoffrey) and he told her it 'was already broken, and that he just snapped the rest of it off.' -- I explained to Angel that if you hear a snap and pieces falling into a washer machine after the snap, that it's not 'already broken' and that something was further broken. This time to a point where it is difficult for me to glue back on. She told me that she would not do anything for me.
On top of all this, the service tech did use foul language. He explained to me that they would have to replace the entire control board instead of just the cover because their company doesn't 'half- *** anything. There was another phrase similar to that used that I cannot remember but the fact that I remember foul language is poor customer service skills. And poor customer service skills telling me it is 'above their pay grade' to help me out vs telling me that they cannot assist me with my complain and would like to have someone who can assist me and to call back at a later time.
When we disassembled the appliance during our testing we found the plastic housing (which is part of the control board) was already broken and had actually fallen down into the cabinet of the washer. The housing of the control board is part of the control board and a person would not be able to "glue it back together" as the customer would have liked. The mounting tabs were completely broken off. While showing the customer the broken board it basically came apart in our hands. For the consumer to say we sabotaged the part is absurd. We gave the customer an estimate and he declined to go forward with repair. We charged only our Minimum Service Visit to diagnose the problem. We do not feel we have any responsibility to replace a part for free (as the customer requested) that was already broken before we arrived.
We were completely ripped off by this company. We called because our dishwasher was leaking. After 5 trips to our home and $300 in bills, our dishwasher is still leaking. For that amount of money, we could have nearly bought a new dishwasher and saved ourselves a lot of time and headache. If the dishwasher was not fixable, they should have told us that at the start instead of wasting our time and money. As the “best” in appliance repair, they should have had the expertise to diagnose the issue correctly in the first place.
We are reaching out to the consumer today to discuss this and offer some solutions. Will respond further to Revdex.com after reaching consumer.
This company is a rip off! I had a service technician come to my house to check a problem with my laundry washing machine. He was here less than 5 minutes, he stuck his hand in the washer, spun the tub by hand and said it's a bearing. I asked him if he wanted the machine turned on to hear the noise, he said no. He just immediately went to quoting prices for repair. I expect a service technician to completely look at a machine thoroughly not just spin it with his hand and give his diagnosis and then say that will be $119.00. I was originally quoted $99 for a service call from Maytag. Either way $99 or $119 is a rip off for what they consider a service call.
The consumers description of the service is accurate. Rotating the tub by hand is an effective way of determining that the bearings have failed. No need to fill the tub with water and run the appliance to determine the same thing. We considered a partial refund as a good will gesture but Mr. was so hostile and his language so inappropriate that we decided against the gesture.
The reason a service technician was called to check out my laundry washing machine was because there is a noise when the washer is running. The noise could not be heard by just spinning the tub by hand. I asked the technician to start the machine to hear the noise but he refused. I believe the proper customer service would be to do what the customer asked, so it could be definitely determined what the noise was.
The reason I got upset over the phone was for several reasons. To begin with the technician couldn't get a hold of his supervisor and asked to use my personal phone, what kind of service is that. The supervisor acted like she was bothered to talk to me and talked down to me. There was no good will gesture offered. Instead they tried to charge me $20 more than what I was told the service call would be when Maytag set up the service with this contracted repair company.
This company was referred to me by an appliance company, ***. I had ordered a range hood from *** in January. We installed the hood in April as part of a remodel. It did not work. *** covered its buyer’s warranty by referring me to tBest Services, a local repair service. I spoke to a Best Services representative to schedule, he stated if I emailed him the bill of sale, he would waive the service fee of $99.00. By email, I provided the bill of sale. A repair person from Best Service came to our house on 5/31/2018 and didn’t fix the hood. He insisted he needed the model & serial number (already provided in the email). He did not fix the hood, nor did he leave my husband with any further information. I contacted Best Services to tell them their repairs made no repairs, and did not provide any information. They did not follow up with me, even after a 2nd call. They have continued to bill me $99, which they stated I would not be charged at the very beginning. After I spoke to them, & without following up with me, they sent a very vague communication from the manufacturer stating the problem was electrical, & not a defective hood. At the time the repair person came to our house, & llater when I called to adk why the hood was not fixed, or any explanation, they did not mention the communication with the manufacturer. That was only after the fact. After the 2 calls I made, with no follow-up, I gave up on them, and hired another person. The Best Services repair person left a statement on the one day he did come. It was was filled out with his findings or resolution. We only knew he was not able to make the repair. As a result, I have not paid the bill for $99, because it violated their initial promise not to charge the service fee if I provided the bill of sale, and also because absolutely no service was provided, not even telling us they would not repair it. I do not think I owe them $99.
I have investigated the consumers concerns and as a gesture of good will I am waiving the $99 service visit for the Broan kitchen hood. I would like to address the comments made which I hope will help the consumer to understand the full picture.
During our first visit we found there to be an electrical problem caused during the initial hookup by her installer/electrician. There was obvious evidence of a direct short to the back panel and we could not tell if the hood had internal damage from being mis-wired by their electrician or just the current incorrect electrical hookup. The wiring diagram had been removed from the hood (by the electrician who was struggling with the hookup?) so we had to back off on continuing our service effort until we could get a wiring diagram to test the internal components. We were at the house at 4:00pm on a Thursday 5/31/18 and the factory's tech line was already closed for the day since they are back in the mid-west.
*** called 1st thing the next morning (Friday @ 8:21am) and we told her we were still in the process of obtaining the diagrams and would call her to schedule an appointment when we obtained them. We were finally able to obtain the diagrams on Monday morning and when we called *** midday Monday (12:16pm) she advised us her electrician has already been out and corrected the wiring issue and the hood was now working.
We billed the manufacturer for our diagnosis and they rejected the claim stating installation issues are not covered by warranty and we would need to collect from the consumer. We sent *** a bill on 8/6/18 with an explanation as to why the manufacturer rejected the bill and received no response (or questions) from ***. On 9/13/18 we sent *** a second bill indicating she was now past due. There was still no response from her. The appropriate thing would have been for *** to pay this bill and been reimbursed from the electrician whose defective workmanship caused the issue in the first place.
Manufacturer's warranties cover defects in the appliances so had there been a defect it would have been covered by the warranty. Since there was no defect it was not covered by warranty.
This company was hired to cover the warranty on our defective microwave. We requested service and on the first visit the technician brought out inadequate parts to fix the appliance. The second attempt was the driver notified us the moment they were arriving at our home and we were out running an errand. We notified them that we could be there in 10 minutes and the company said the tech could not wait that long. This has been almost a month long process to get out BRAND NEW microwave fixed. Not acceptable.
The customer missed three appointments with us. Each time he was given a two hour time window the day before the visit. Each time we sent him a text and an email giving him 15 to 20 minutes notice of our arrival (which was inside our given the 2 hour time window) that we were on our way. One visit he called us to say he could not make the appointment even though we were already on our way (for which the microwave would have then been completely repaired on 5/18/18), and the two other visits we arrived and found the customer not at home. After contacting him via phone he said he was "running an errand" and "still at work" and could be there in 10 or 15 minutes (vague) and he was told we could not wait because this would make us late for the other customer visits scheduled after him. Finally on the 4th visit 5/30/18 he said he was working from home that day and when we arrived (as usual inside our given time window) he was there and we were able to complete the repair. Also the customer referenced us arriving without adequate parts to solve the problem on the first trip. The reason is that the customer reported to *** when scheduling the service visit originally that the unit was "making loud noises during use". Had he also indicated it was not heating at all we would have brought a different set of parts which address a “not heating" complaint instead of the parts we brought address "loud noises during use”. This repair effort was made difficult by the customer, not us.
A receipt is required by me for *** repair, job#*** billed to my *** debit account, performed on 12/20/2017 has been promised but NOT received. I have contacted them several times in the past week, with no reply or diligence performed.
Even though we did email Mr *** a receipt he apparently still has not receive it based on this complaint. Perhaps it is going to a junk or spam folder or being blocked in error by his email provider? We have now mailed a receipt by US Mail which he will hopefully receive in the next day or so. We are sorry and very surprised at this complaint over a receipt.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Came out 5 times and our appliance still doesn't work. Replaced lots of parts but to no avail. But my biggest complaint is the really poor customer service. We all know the customer isn't always right but a service provider should at least try to act like they care that your appliance has been broken for months... they don't. They were also very unprofessional... actually telling me after visit number 4 that they would send out one of their good repair technicians next time. After being without an appliance for 3 months they basically admitted that they weren't trying very hard to repair it. Again no sympathy... which they could have provided for free. Called their competitor (*** who fixed it on the first visit.
the repair man for Best Service, was so unprofessional when he came to home to evaluate two separate appliances for repair. He was very rude during his 30 min stay at my home and walked out of home without leaving me any paper work or bill. He only said I need a new control bard for both of my appliances without telling what was really wrong. I eve naked him to leave a card and paper work twice as he continued to ignore me and walk out of my home. I still have no idea what is wrong with my appliances and feel abandoned and insulted with his behavior and lack of professionalism.
I cannot understand or explain why this service attempt came to this unfortunate conclusion. We advised the customer his Whirlpool dryer control failed and gave him an exact quote to repair it. He was apparently not happy with the quote and his attitude with the tech reflected that. When our tech asked questions the customer refused to speak with him. Since he would not speak to our tech our tech left the home.
To complicate the issue there is no model-serial tag on the *** refrigerator and without that information we cannot properly diagnose because we don't have a wiring and circuit schematic to refer to. At this point we believe the control has failed and if it does need a control the cost to repair is approximately $900.00. Knowing this complication and already experiencing how the customer has interacted with us I do not feel going forward with service will result in a positive experience.
Based on the above information I believe it best for the customer to seek service elsewhere if he so desires and all charges for our visit have been waived.