Best Way Home Improvement

WE WILL BE REFUNDING ANY AMOUNT CHARGED TO THE CUSTOMER ONCE THOSE PARTS HAVE BEEN RETURNED AND CANCELING THE ACCOUNT WITHOUT PENALTY David R [redacted] [redacted]

We will cancel this account Please allow days for the process to complete and ignore any previous invoices Once closed neither party will have any additional obligation to the other

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] spoke to Princess B [redacted] and sent an email requesting to terminate monitoring contractPrincess stated that the account would be closed and no other action needed once email was sent Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response and I have written my response in Words I uploaded the files in the attachments : Revdex.com Complaint Response Scanned Complaint Documentation Sincerely, [redacted] ***

Safe Home Security has agreed to close this account without penaltyNo further money is due and the account has been canceled with a zero balance

Revdex.com: This acceptance is only for benefit of explanation of Power of Attorney.They take advantage of older people Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because :I do not believe they are trustworthy even though they have made a refund finally after many calls I was lied to on three other occasions I do not want to continue to do business with them I don't want them to receive any more funds from me Sincerely, [redacted]

The company is prepared to replace any inoperable sensors, and honor the new agreementThe customer wants all sensors in the home replaced, inoperable or not, which the company will not doIf the customer does not wish to have only the inoperable sensors replaced, the company maintains its position of pursuing the original contract

I will get a service date good for both Client and technician, and account was credited for Clients down time

To Whom It May Concern,The customer's original complaint was that the sensors were not installed and money was taken fraudulently from her accountOnce Safe Home Security confirmed on this platform that the job was done and the money was paid to Safe Home Security for parts, the customer is now claiming we have not provided proper customer service in an attempt to be released from the contractual obligationSafe Home Security has fulfilled and followed through with all things promised in the first contract signed, as well as the second contract signedThe customer was unwilling to pay for an additional part to ensure the communication in the shed would be at full strengthWe have since offered to remedy the situation at no charge to the customerThe customer is refusing to accept our offerIf the customer is refusing to accept our offer of putting a free signal repeater into the shed to ensure proper communication at no charge, Safe Home Security will be forced to seek the full term of the original signed contract expiring February 11th, I will be more than happy to contact the customer on the number she provided to have our technician go to the home and install the part at no chargeSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: I paid for a [redacted] Report when [redacted] said there was something there There was nothing and I discussed the report with a rep at [redacted] and was directed back to [redacted] which I rec'd not help from My credit score continue to decline I went on [redacted] and there is was I had been check with them also It just popped up out of the blue I did fax Doug H [redacted] a copy of that report I do not feel I should pay for another report I did make a complaint with [redacted] *** [redacted] did say it was listed so I filed the complaint I also sent Doug H [redacted] at Safe Home Security the two letters that reps (their pre legal) dept at Safe Home sent me the last two time it popped up on my credit report The account was closed 10/7/ Paid in fullThe contract was paid in full to cancel early They are right it is an old account and no reason for this, but it has popped up twice Once in and now in I do not understand either Please have them remove it off my report It should not be at my expense to correct their mistake I have already put a lot of time in this The stress it caused me in was terrible and I thought the issue was closed to be dealing with the same company and the same problem again I need this resolved this timeI need Safe Home to just delete the account and all my information out of their system to avoid going thru this again and again I am at work now and do not have the letters that I sent Doug H [redacted] but if they are needed I can send tomorrowPlease let me know Thanks for your help Sincerely, [redacted]

We talked to Clay, and have agreed to send him a check in the amount of $upon receipt of the invoice/receipt he provides for the work that needed to be doneClay has agreed that this will resolve all issues Kamishia M [redacted] Customer Service Manager Safe Home Security Middle StMiddletown, CT###-###-#### [redacted]

I left Chris a message two days ago and still have not heard back from him This is the same old stuffBack and forth and no resolution Where is my six month credit on alarm services he promised me? I still have not used my alarm in almost months The business response is unacceptable Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

The dealer will review and if in fact they took old equipment, they will not remove the new one

Complaint: [redacted] I am rejecting this response because: the tech came out today and is going to come back in a few weeks to take care of everything the tech assessed everything and I'm going to wait for the job to be complete to write back in I did speak with SHS today and they will continue to email me for communication Sincerely, [redacted]

Safe Home Security [redacted] The customer and company mutually agreed the technician would schedule an appointment the first week of January, after the holidays and parts were ordered Jill K [redacted] Legal Safe Home Security

Complaint [redacted] issue to Security systems incIf the customer has anything in writing that supports his claims we will be more than happy to honor themWe have no such documents at this timeThe account has only received two payments and is seriously delinquentThis is an outstanding balance that must be resolved Jevaun P [redacted] Resolutions Department Manager Safe Home Security Middle StMiddletown, CT(800)833-xmailto:[email protected] www.safehomesecurityinc.com

Contracts run year to year in [redacted] after teh initial term Since your contract was dated June 7th Your July letter cancelled your service as of June

SPOKE WITH CLIENT SHE SOLD HOME AND NEW HOME OWNERS SIGNED WILL CANCEL ACCT SINCE THIS WAS ORIGINALLY A SYSTEM MOVE AND CLIENT HAS BEEN WITH US SINCE AND IS STILL IN AN ACTIVE ACCT WITH US SO WILL CANCEL NO PENALTY SINCE HOME HAS BEEN SOLD AND SHE IS STILL AN ACTIVE CLIENT IN GOOD STANDING Salvatore C [redacted] Resolutions Department Manager Safe Home Security [redacted] ###-###-#### mailto: [redacted]

Complaint: [redacted] I am rejecting this response because I want to make clear the conditions I agreed to accept to drop the complaint; which have yet to be satisfied, thus I wish to keep the complaint open until the following conditions are met: 1) that Safe Home correct the erroneous information reported to the credit bureaus that shows I owe safe home over $and that there is a history of late payments they have reported for over a year2) that Safe Home cease to claim that they have a valid contract with me for any good or service since they breached any contract with me when they failed to maintain the system as promised or provide any service since the system failed If these conditions are met I will drop this complaint and would be willing to discuss a new relationship with safe home under new conditions such as safe home repairing my system at no charge and free monitoring for six months in exchange for my entering into a new monitoring agreement Sincerely, [redacted]