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Best Western International Inc.

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Best Western International Inc. Reviews (173)

File [redacted]
 
No further reply will be given.
The guest will work with her credit card company.
 
Elizabeth C[redacted]
Best Western International

File [redacted]

Dear Mr. [redacted],

Thank you for comments regarding your experience with the Best Western Hotel [redacted].   I sincerely apologize for the unfortunate incident that occured with your reservation.   To further review this...

matter, please forward me a copy of your receipt from the actual stay and a copy of your billing details showing the charges from the hotel.  You may fax the details to [redacted] or email to [redacted]

Thank you kindly in advance and looking forward to hearing back from you.

Sincerely,

Best Western International

Complaint #[redacted]File #[redacted]Dear Ms. [redacted],Our office received your concerns through the Revdex.com.   Thank you for your feedback.After reviwing your case file and the Low Rate Guarantee claim, it was denied for the following reasons:The...

guarantee type does not apply to the terms and conditions of the Low Rate program.Bestwestern.com offers a lower rate that is bookable.I am very sorry that the criteria was not met.Please let me know if you have further questions.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I have responded to the business by faxing the requested information.  No resolution has been proposed at this time.

Regards,

Dear Mr. & Mrs. [redacted],Thank you for contacting the Revdex.com regarding the $100 Travel Card sent to you by our office. Our records show that on 1/5/15, the Travel Card number and information was sent to the following email address: [redacted]Our records...

also show that the card was used at a Best Western property in March. I am very sorry, however we are unable to issue another Travel Card at this time. I sincerely apologize for this unfortunate situation.Sincerely,[redacted]Best Western International

Dear [redacted],Please accept my apologies for the inability to reach a mutually satisfactory solution and I regret that the response you received was not as you expected.  Due to the membership structure, Best Western International is not directly involved in the day-to-day matter of hotel operations of the members.  For this reason, it is the responsibility of the hotel’s management to make all decisions regarding compensation or refunds to their guests.    Our position in Customer Relations is to act as an intermediary between the member establishments and their guests when a complaint is filed.  We strive to aid both parties in reaching a mutually satisfactory solution. Sometimes this does not occur, as in the case of your complaint.  I regret that we are unable to offer further assistance with this matter. We will keep your correspondence in our files and your comments will be reviewed when evaluating the overall customer service level of the Best Western Bastrop Pines Inn.I hope this better explains our position and will not discourage you from staying at Best Western member establishments in the future.  Thank you again for taking the time to share your comments with us.Sincerely,[redacted]Best Western International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The hotel location was Best Western Plus Northshore Inn - [redacted], **.  The response from the hotel is simply asking the hotel location. 

Regards,

Thank you very much [redacted]. I appreciate it.

Happy Holidays to you too.

-[redacted]

File 151018-4325
Dear Ms. [redacted]
Thank you for contacting our office regarding your Low Rate Guarantee claim.   I sincerely apologize that the claim was denied.
I received the entire case file.
The reason why the claim was denied is due to the room type. ...

[redacted] does not specify a room type that you will receive when you book with them, therefore we cannot compare the room type to the rates quoted.   Please let our office know if you have any further questions.
Sincerely,

Best Western International

Complaint ID #[redacted]File #[redacted]Dear Ms. [redacted],Thank you for your feedback regarding your experience with the Best Western  Inn of [redacted] located in [redacted], **.    I sincerely apologize for the negative experience you had at this...

location.     I was unable to locate your reservation as an arrival date was not mentioned.    Please provide our office with the exact arrival date to further assist you with this matter.You may contact me directly at [redacted] for by email to:  [redacted]Looking forward to hearing back from you.Sincerely,[redacted]Best Western International

File #[redacted]Dear [redacted],Thank you for your additional information regarding the hotel in [redacted].   I will follow up with the hotel manager and get back to you as soon as possible.Sincerely,[redacted]Best Western International

File [redacted]Dear Ms. [redacted],Please be advised that on 8/7, I issued you a refund check for the amount of $105.00.  Please allow 2/3 weeks to recieve the check.Thank you again for allowing me to assist you with this.Please let me know if you need further...

assistance.Sincerey,

[redacted]Best Western International

Dear Mr. & Mrs. [redacted],Thank you for contacting the Revdex.com regarding the $100 Travel Card sent to you by our office.Our records show that on 1/5/15, the Travel Card number and information was sent to the following email address:  [redacted]Our records also show that the card was used at a Best Western property in March.I am very sorry, however we are unable to issue another Travel Card at this time.I sincerely apologize for this unfortunate situation.Sincerely,[redacted]Best Western International

Dear Mr. **,Thank you for your feeback regarding your stay at one of our Best Western properties.  To better assist you with your Rewards account, please contact our Rewards Department at [redacted].Thank you in advance.Sincerely,[redacted]Best Western...

International

Thank you for your message regarding your experience with the Best Western [redacted].  I sincerely apologize for this unfortunate incident. I will be following up with the hotel manager and get back to you as quickly as possible.Sincerely,[redacted]Best Western...

International

Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent stay with the Best Western PLUS Regency House Hotel in Pompton Plains, NJ. I sincerely apologize for the negative experience you had during your stay.I will be following up with the hotel manager...

regarding this matter and I will get back with you as quickly as possible.Sincerely,[redacted]Best Western International

Revdex.com Complaint #[redacted]Best Western File # [redacted],Thank you for contacting the Revdex.com regrding your billing concern with one of our Best Western properties.To further assist you with this matter, please provide the name and location of the Best Western property...

as well as the arrival date.You may send the information to me directly at [redacted] or contact me directly at [redacted].Thank you kindly in advance.Sincerely[redacted]Best Western International

File [redacted]Dear [redacted]Thank you for contacting our office through the Revdex.com regarding your experience with the Best Western [redacted].  I reviewed the case file ([redacted]) and our records indicate that this matter has been...

resolved with a total amount of 21,200 points in which you accepted.Thank you again for allowing our office to assist you with this matter.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

As a "good will gesture", why don't just credit my credit for the $90 I used for my previous black mold stay and explain to the guy claiming to be the manager that BLACK MOLD is not acceptable?

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Description: Hotels

Address: 104 Interstate Dr, Saint George, South Carolina, United States, 29477-8411

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