Best Western International Inc.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need to provide [redacted] with the hotel in question which was the [redacted]...upon her receipt , I hope to get a satisfactory response...[redacted] Regards,[redacted]

File [redacted]
Hello [redacted],
I will make sure our Rewards department is reviewing this and get back to you as quickly as possible.
Sincerely,
Elizabeth C[redacted]
Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Best Western International has ignored my complaint. Despite its booking representatives' promises that I was registered for the "stay 3 nights get 1 free" promotion, after I had paid nearly $450 in hotel fees for 3 stays at 3 separate hotels, Best Western International's representatives had alleged that I did not register for the promotion and that I would not be receiving the said free night voucher after my money was spent and after it was all confirmed.

I subsequently asked for Best Western International to compensate me for the inconveniences and failure to honour the promotion by issuing me 2 free nights. This request has so far been ignored. I then enlisted the Revdex.com's assistance in requesting 1 free night and a monetary refund for 1 of my 3 nights (e.g., approximately $200 refund).

I will consider the matter resolved if 1 of the 2 proposed resolutions were provided. In the present response, I see no mention of any resolution whatsoever, which is unacceptable and not satisfactory.

Regards,

I stated in clear detail conditions of rectifying this issue to this company in the final Intent Letter which was sent via certified mailed on October 13, 2015, with signature required upon receipt. I waited 10 business days from the date on the signature card to file a complaint with the Revdex.com because I received NO contact from this company regarding the damages caused by Best Western Lone Star Inn and Best Western Internal. Ms. [redacted] offered no compensation in the letter created by her on October 6, 2015 and received on October 13, 2015. Ms. [redacted]e's response to this complaint is unsatisfactory and reiterated her minimization of my complaint very similar to the letter she sent on October 6, 2015. This matter should have been resolved on September 2, 2015; second attempt to resolve this matter after Best Western International received first written correspondence on September 11, 2015; and third attempt to resolve this matter after Best Western International received the second written correspondence Letter of Intent on October 13, 2015.
[redacted] passive response to my Revdex.com Complaint is mere pacification and offers no resolution, so, no I do not accept her response as a resolution.
All requests for resolution of this matter were stated in the Letter of Intent sent by FDR Custom Enclosures and Ms. [redacted]s response did not address any matters relating to resolution of the damages Best Western caused me in multiple facets of my business.

Complaint ID# [redacted]File # [redacted]Dear [redacted],Thank you for contacting the Revdex.com regarding your experience at a Best Western property.I sincerely apologize for the negative treatement you received.   To better assist you with your concerns,...

please provide me with the name and location of the Best Western Hotel.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International[redacted]

File [redacted]
Hello [redacted],
Thank you for your concerns regarding your reservations.   I sincerely apologize for this situation.
I have forwarded this to our Rewards Management team for review.
You will be contacted shortly.
Sincerely,
Elizabeth...

C[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will await the hotel manager's response via [redacted].Regards,[redacted]

The email confirm I have from hotel states my card was to be charged immediately in December when reservation was made. Hotel did not charge card immediately. They also did not leave voicemail specifying they were canceling reservation on day of check-in, so we drove 4 hours for nothing as hotel refused to put us up in a room when we got there.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. In fact, it was ONLY after Revdex.com intervention that Best Western started to take the matter seriously. To that end, [redacted] a supervisor at Best Western contacted me via email (Nov 17, 2014) and indicated that she would send me a replacement $25 Best Western Travel Card with no expiry date.I responded to her by indicating that I will wait until actual receipt of the Travel Card before contacting the Revdex.com to update the file. That is, once I receive the $25 Travel Card, I will consider this complaint resolved. She indicated that this could take 2-3 weeks.I will update the Revdex.com upon receipt of the $25 Travel Card.

Regards,[redacted]

File [redacted]Dear Mr. [redacted],Thank you for contacting the Revdex.com regarding your experience with a Best Western property.To better assist you with this matter, please provide tne name and location of the Best Western Hotel.Thank you kindly in advance...

and I look forward to hearing back from you.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be  satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

File 150715-5553Dear Mr. [redacted],Thank you for contacting our office through the Revdex.com regarding your billing issue with the Best Western Cityplace Inn in [redacted], TX.I will be following up with the hotel on this matter and get back with you as quickly as possible.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

File [redacted]
 
Dear Mr. [redacted]
Thank you for your information regarding your reservation with the Best Western Lone Star Inn.
I sincerely apologize for this unfortunate situation.
Our office is currently reviewing this matter and you will be contacted as...

quickly as possible. 
Sincerely,

Best Western International

File [redacted]Dear Ms. [redacted],Thank you for contacting our office with your concerns.   To further assist you with this matter, please contact me directly at [redacted].I need to confirm the name and location of the Best Western property.  Thank you kindly in...

advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

Complaint ID [redacted]File #[redacted]Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent experience with one of our Best Western properties.I sincerely apologize for the negative experience you had.To further review this...

matter for you, please provide me with the name and location of the Best Western property as well as the arrival date of your stay.Thank you kindly in advance.Sincerely,[redacted]Best Western International

File [redacted]

Hi [redacted],

Thank you for your message.   I have forwarded your concerns to a Supervisor in our Rewards Department and requested that they contact you right away.

Please let me know if further assistance is needed.

Sincerely,

Best Western International

File [redacted]

Dear Ms. [redacted],

Thank you for contacing our office through the Revdex.com regarding your stay with the Best Western [redacted].

I sincerely apologize for the negative experience you had during your two night...

stay.

As a good will gesture from our office, I would like to send you a Best Western Travel Card for the first night of your stay in the amount of $90.00.  You may use the gift card at any Best Western property the next time you travel and the card will not expire or depreciate in value.  Please contact me directly to accept my offer at [redacted] or by email to [redacted]

Looking forward to hearing back from you

Sincerely,

Best Western International