Best Western International Inc.

File [redacted]

Hi Mr. [redacted],

I received your 13 page fax regarding this matter and will continue to review and work on this for you.

I will update you as quickly as possible.

Thank you for your kind patience.

Sincerely,

Best Western International

Complaint #[redacted]File #[redacted]Dear [redacted],Thank you for your feedback regarding your cancelled reservation with the formal Best Western property.   I sincerely apologize for this unfortunate incident.I would like to make sure that your points were...

posted back to your account.   To further discuss this matter, please contact me directly at [redacted] or via email at: [redacted]Looking forward to hearing back from youSincerely,[redacted]Best Western International

File 150724-2148Dear Mr. & Mrs. [redacted],Thank you for contacting the Revdex.com regarding your recent experience with the Best Western Paint Pony Lodge in Show Low, AZ.I sincerely apologize for the negative experience you had during your one night stay.I...

located the details of your stay and the feedback you provided to our Customer Care Department with Best Western International.Please be assured that this is a permanent documentation in the hotels record and we will be discussing this with the hotel General Manager.According to our records, the hotel issued you a 50% refund and our office issued and sent a Best Western gift card for the amount of $30.00.You will receive the card shortly.Thank you again for bringing this matter to our attention.Sincerely,

[redacted]Best Western International

File [redacted]Dear Ms. [redacted],Thank you for your additional comments to our office regarding how your complaint has been handled.  I am deeply sorry that this was not handled for you in timely and effecient manner.   I would also like to apologize for the...

unfornate issue with the original reservation and hotel.    We do appreciate your business and I truely hope that you will give our Brand another oppportunity to accommodate you.The check has  been sent on March 25th and made out for the amount of $185.00, Check number [redacted].Please let me know if the check was received or if you have any other concerns regarding this matter.Again, thank you for allowing us the opportunity to resolve this for you.Sincerely,[redacted]Best Western International

File [redacted]Dear Ms. [redacted],Thank you for the feedback you provided with the Revdex.com regarding your experience with the Best Western PLUS [redacted] in [redacted], TX.I sincerely apologized for the way this situation was handled.I have issued...

you a refund check for $20.00 and it will be sent to the following address:[redacted]

Thank you again for bringing this matter to our attention.Sincerely,[redacted]Best Western International

File 150715-5553Dear Mr. [redacted],Thank you for contacting our office through the Revdex.com regarding your billing issue with the Best Western Cityplace Inn in [redacted], TX.I will be following up with the hotel on this matter and get back with you as quickly as...

possible.Sincerely,[redacted]Best Western International

Elizabeth...

C[redacted] sent me an email on 2-1-16 stating that there is nothing they can do!  She also stated that the address was misspelled.  I changed my address with one of the rewards representatives, so why am I being penalized for the mishap of their representative and the postal service!  I worked hard to earn those points and they should be credited back to my acct.  To tell someone that there is nothing they can do but lose everything is not the way it should be handled.  She also stated that if it would have been $250 instead of $175 in gift cards, they would have done a trace.  It's only a $75 gift card difference.  I really wish they Bureau would help with this situation.  As this is not the way it should be handled.  THIS IS SOMETHING THAT I EARNED, THIS WAS NOT GIVEN TO ME!  They did not even try to offer any other alternative, they only said sorry!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is a follow up to Complaint ID #[redacted] I have pasted the text of that complaint below for reference. I received this reply from the company: "Dear [redacted], Thank you for your feedback sent to the Revdex.com regarding your stay with the Best Western [redacted] located in [redacted]. Your comments have been forwarded to the hotel manager for review. As soon as I receive an update from them, I will follow up with you right away. If you have any additional questions or comments, please contact me directly at [redacted]. Sincerely, [redacted] Best Western International" It's been nearly two months, and I have received no follow up from [redacted] or anyone else about the desired settlement (a refund of $515.88) or the complaint in general. Thanks, [redacted]

Regards,

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The business has made a mistake and incorrecly, or fraudulently, charged me for smoking in my room.  

Regards,

File [redacted]
Dear Mr. [redacted],
This is currently be reviewed by a higher department.  I sent them a message asking for an update.
As soon as I receive their update, I will follow up with you right away.
I truly am sorry that this is taking longer than expected.
I will be in contacted as quickly as possible.
Sincerely,

Best Western International

Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your recent stay with one of our Best Western properties.I contacted you by phone and left a message for a return call.     I need to obtain the name and location of the Best Western...

hotel to further assist you with this matter.   You may contact me directly at ###-###-#### or via email to [redacted].[redacted].[redacted]Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,

File 160629-7636
Dear Mr. [redacted],
Thank you for contacting the Better Busines Bureau regarding your experience with the Best Western Lakewood in Lakewood, WA.
I sincerely apologize that this situation was not handled as you wish it had.  
I will be sending you a...

refund check for the amount of $9.00.The check will be sent to the following address:

[redacted]
Thank you again for allowing me to assist you with this matter.
Please let me know if you have any further questions for concerns.
Sincerely,
Elizabeth C[redacted]
Best Western International

File [redacted]
This has been resolved with Mr. [redacted].   We contacted him earlier today.   The claim has been approved and the rate has been changed for his upcoming stay.
Mr. [redacted] will also receive the $100 Travel Card 2-3 weeks after his stay.
Please...

let our office know if further assistance is needed.Sincerely,
 
Elizabeth C[redacted]
Best Western International

[redacted]Dear [redacted]Thank you for contacting our office through the Revdex.com regarding your reservation at one of our Best Western locations.To better assist you with this matter, please provide me with the name...

and location of the property.   Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International[redacted]

Thank you Mr. [redacted] for the additional information. Please let me know on what day was the hotel without power. Thank you kindly in advance.Sincerely,[redacted]Best Western International

Complaint ID [redacted]File #150430-8029Dear Mr. Rinaldi,Thank you for your feedback regarding your stay with one of our Best Western properties.To further assist you with your concerns, please provide me with the name and location of the Best Western hotel as well as the...

exact arrival date of your stay.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

 In addition, I want to thank the Revdex.com for helping to resolve this matter.Thanks so much

But it does.  A standard room means just that a standard room.  Any room that would not be a suite, or a specialty room such as a ocean view.   I did not care if it was a single, double or a king.  I just need a  room.  So there for the denial is not justified.  Standard room is just the cheapest room you have.    Besides suites, ocean/city views what else do you consider a non-standard room?
 
Obviously this is just another excuse not to honor your guarantee.   I called the motel after booking with the company to verify I do have a room, and they said I have a standard room 2 queen size beds non-smoking which is called a standard room.  Your website is now $ 135.59  which is the cheapest fair at the motel.  I paid 69 dollars for the same exact room, so I am entitled to the guarantee to be honored.

File [redacted]Hello Mr. [redacted],Thank you for taking my call earlier and for the additional information provided. I will follow up with the hotel manager and get back with you as soon as possible.Sincerely,[redacted]Best Western International