Best Western International Inc.

Complaint ID [redacted]File [redacted]Dear Mr. [redacted],Thank you for your feedback regarding your recent stay with one of our Best Western Hotel's.    I sincerely apologize for the negative experience.To better assist you with your complaint, please...

provide me with the name and location of the property.Thank you kindly in advance.Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Because I am paying $134 for the night and it is being offer for $119 else where FOR the Best Western on [redacted].

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

File 160606-2036
Dear Mr. Chung,
Thank you for contacting our office through the Revdex.com.    This matter is currently being reviewed and you will be contacted shortly.
Thank you for your kind patience.
Sincderely,
Elizabeth...

C[redacted]Best Western International

File [redacted]
Dear Mr. [redacted]
Thank you for your information and concerns regarding your Rewards account.
This has been forwarded to a Rewards Department Supervisor for review.
You will be contacted as quickly as possible.
Sincerely,
Elizabeth...

C[redacted]Best Western International

File [redacted]Dear Mrs. [redacted],Thank you again for talking my call.  It was a pleasure to speak you and assist you with this matter.Thank you kindly for accepting the $40 check offer and it will be sent to you as quickly as possible.If you have any additional...

questions or feedback, please do not hesitate to contact me directly.Sincerely,Elizabeth ColeBest Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I need for the corporate office to look at the attached pictures. The hotel has ants and mold. I was booked for 8 nights and we left after 3 nights. 

Regards,

Thank you for contacting the Revdex.com regarding your experience with one of our Best Western properties. I sincerely apologize that your stay was not a positive one.To better assist you with your concerns, please provide the name and location of the Best Western hotel. Thank...

you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I'm sorry but a $50.00 gift card that can only be used at one of your properties is not acceptable. First of all I will probably not be staying at a Best Western Property again. Secondly the amount does not began to cover what I experienced not only in the room, but from the treatment of the staff as well. I have enclosed a picture of one of the bugs that I knocked off of me in the shower. Like I stated in my original complaint. because of what happened and the treatment received from the hotel staff I feel that a refund of one nights stay is appropriate to settle this matter.

Regards,

[redacted]

Dear Mr. [redacted],Thank you for your email reply and additional information.I will follow up on this with the hotel manager and get back with you as quickly as possible.
I received an update from the hotel manager of the Best Western PLUS Northshore Inn in [redacted], **.    I will post it below for your review.
The hotel will not respond further and the guest will not be reimbursed.    Please let me know if there is anything further you need. Hotel’s response: This [redacted], the front desk manager of the Best Western Plus.  I tried to get a hold of [redacted] but she did not answer.  We have pictures to prove that the guest damaged all of the linens and stained the mattress that night.  The mattress plus the linens cost a lot more than the $500.00 we decided to charge him.  We do not want to reimburse him for the damages he caused to our room.
The reason no housekeeping went to go clean the room that early in the morning (he first came to the front desk between 2am-6am) was because we don't have housekeepers 24/7. Our housekeepers get to work at 9am on weekends. No one was able to go into the room to clean the vomit up for him.  He waited until after 9am to even take the sheets off the bed. There was no way our housekeepers could've gotten into that room before the stain set in. -[redacted]
Sincerely,
[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of I have already done all the work and have had my airmiles reversed. They were supposed to supplement this trip by being applied to the [redacted] portion of the trip. I now have to pay cash for a whole new hotel. It took me hours, some during my weekend time to get this accomplished.  Best Western could have helped me and other customers by simply contacting me when the airmiles couldn't be honored by the new owners. It was the responsibility of Best Western,  not Mountain Retreat to make sure your customers were cared for.

Regards,

the response will stay the same.
Please let me know if further assistance is needed.

File [redacted]Dear [redacted],Thank you for your message.   Our records show that on 9/9 I sent you a copy of the Hotel's response regarding your concerns.   I will post it again for your review.Please let me know if you need further assistance after reviewing the hotels update.  You may reach me directly at [redacted]

Hotels response:Good Morning! Thanks for contact us!We apologize again for the inconvenience occurred with [redacted]. Please be advised that we were fully booked with the hotel during the [redacted], which took a while the check-in procedure. When we accommodate the guest we offer free of charge up grade category in our top floor, in one of our suites with balcony. All the information mentioned about the stay were analyzed and corrected to not happen again. We are committed to always offer the best service. We are the number 1 hotel on [redacted] and for two consecutive years received the certificate of excellence in providing services through Bestwestern. We hope to see you soon in a new stay at [redacted], so this bad impression can be corrected. Sincerely,[redacted]Best Western International

Complaint ID# [redacted]File Number: [redacted]Dear [redacted], Thank you for contacting the Revdex.com regarding your recent experience with the Best Western  PLUS [redacted] in [redacted], **.I sincerely apologize for your disatisfaction.    I...

also understand that you are not satisfied with the hotel's resolution.   I have sent your recent message and request to the hotel manager for review.   As soon as I receive an update from them, I will follow up with you immediatley.Thank you for your kind patience as I work on this for you.Sincerely,[redacted]Best Western International

Thank you for contacting the [redacted] regarding your reservation. I will be following up with the hotel and I will get back to you as quickly as I can.Sincerely,[redacted]Best Western International

File [redacted]
Thank you for forwarding the guests concerns regarding our Low Rate Guarantee program.
I sent the guest a direct email on 4/26, explaining the program and our postition concerning his claim.
Please let our office know if further assistance is...

required.Sincerely,
Elizabeth C[redacted]
Best Western International