Best Western International Inc.

Dear [redacted],Thank you for your feedback sent to the Revdex.com regarding your stay with the Best Western [redacted] located in [redacted].Your comments have been forwarded to the hotel manager for review.   As soon as I...

receive an update from them, I will follow up with you right away.If you have any additional questions or comments, please contact me directly at [redacted].Sincerely,[redacted]Best Western International

Thank you for the additional information.  I will continue to follow up on this matter with the hotel manager. I will contact you back as quickly as possible.Thank you for your kind patience.Sincerely,[redacted]Best Western International

File [redacted]Dear Ms. [redacted],Thank you for your message.I will re forward your concerns to our Rewards department and have a supervisor review this.You will be contacted as quickly as possible.Kind Regards,[redacted]Best Western International

File [redacted]Dear [redacted]Thank you for your concerns regarding the Travel Card issued to you by the Rewards Department.I have forwarded your comments to our Rewards Supervisor Team for review.   You will be contacted as soon as...

possible.Sincerely,[redacted]Best Western International

Complaint [redacted]File #[redacted]Dear Ms. [redacted],Thank you again for contacting the Revdex.com regarding your Low Rate Guarantee Claim.I sincerely apologize that the claim was denied due to the terms and conditions of the program.There is nothing further our office will do.   Sincerely,[redacted]Best Western International

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I already contacted their reward department (reward#[redacted]) a few times before I filed the complaint, and now they let me go back to the circle again without a solution.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and the requested information is provided below:Best Western [redacted]

Regards,

File 151018-4325
Dear Ms. [redacted]
Thank you for your reply.
I am very sorry, but again, we cannot approve the claim as [redacted] does not specify a room type you will receive.
Per the terms and conditions of the Low Rate Guarantee, the room type must match in order to qualify.
I sincerely apologize that we cannot assist further.
Sincerely,

Best Western International

File [redacted]Dear Ms. [redacted],Thank you for contacting the Revdex.com regarding your concerns with your Rewards account.This has been forwarded to the Rewards Department for further review.   They will contact you directly as soon as...

possible.Thank you for allowing our office assist you with this matter.Sincerely,[redacted]Best Western International

File [redacted]

Dear Ms. [redacted],

Thank you for your message.   Unfortanately, our office is unable to process a direct credit to your credit card as we are not the actual merchant.

The hotel has advised our office that the "mold" you saw was only a water stain from the shower on the ceiling and was confirmed by the County Health Department that it was not mold.

My offer for the $90.00 gift card is still valid should you chose to accept it.

I will await your response.

Sincerely,

Best Western International

File [redacted]Dear [redacted],Thank you for your feedback concerning one of our Best Western properties that you had on February 19, 2014.I sincerely apologize for the negative experience.    To better assist you, please provide me with the name and...

location nof the Best Western property.Thank you kindly in advance and looking forward to hearing back from you.Sincerely,[redacted]Best Western International

File 1[redacted]
 
Dear Ms. [redacted]
 
Please contact our office directly to further discuss this matter.

I look forward to hear from you.
Sincerely,
Elizabeth C[redacted]
Best Western International

Dear Mr. [redacted],

Thank you for your response and the correct hotel information.  Again, I am so sorry for the negative experience you had at the hotel restaurant.  I am sending you a refund check for the amount of $21.21 for the inconvenience.   The check will...

be sent to the following address:

[redacted], **  [redacted]

Please let me know if you have any further questions or concerns.

My direct contact number is ###-###-####

Happy Holidays!

Sincerely,

Best Western International

File [redacted]
Dear Ms. [redacted],
Thank you for your message regarding your reservation with the Best Western Anderson Inn in Anderson, CA.    I sincerely apologize for this unfortunate situation.After further review, there are no reservation system errors...

when booking on bestwestern.com.    The reservation was made on 3/1 for arrival date 3/2 for 1 night.Our records show that an email confirmation was sent on 3/1 to the following email address:  [redacted]@gmail.comThe hotel held the room in good faith and will not be issuing a refund for the charge. Please let our office know if you have any further questions or concerns.Sincerely,
Elizabeth C[redacted]
Best Western International

File [redacted]Revdex.com Complaint ID #[redacted]Best Western PLUS [redacted]Dear [redacted],I received another update from the hotel manager and they have assured our office that you have been contacted directly and they will be sending you a refund check in the amount of $298.59.Please let our office know if further asssitance is needed.Sincerely,[redacted]Best Western International[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.All the response said was that they were forwarding the complaint to the rewards department for review.  This is not a solution or a final response.  I am awaiting a final response.

Regards,

Dear [redacted],

Thank you for your concerns regarding our Rewards program.   I have sent your details to the correct department for review.

You will receive a follow up message from them as soon as possible.

Thank you for...

allowing our office to assist you with this matter.

Sincerely,

Best Western International

Dear [redacted], Thank you again for contacting our office through the Revdex.com regarding your stay with the Best Western PLUS [redacted].   I sincerely apologize...

for the rate discrepancy you had with the hotel. I was contacted by the hotel and they explained to our office that your group had two discounted room rates.  The king room was the rate of $98.10 + tax and the Double Queen room was the rate of $107.10 + tax.   The room you had was 103 which had the two queen beds which was the contracted rate of $107.10 + tax. I hope this better explains the discrepancy.   Please let me know if you have any further questions regarding this matter. Sincerely,   [redacted]|Lead|Customer Care Best Western International [redacted]|bestwestern.com

Dear Mr. [redacted],

Thank you for your response. I understand your position in not accepting my Travel Card offer. Again, I sincerely apologize for the negative experience you encountered at this location. What I can do is send you a $50.00 refund check instead of the Travel Card. Please provide me with your mailing address to send the check right away.

Thank you kindly in advance.

Sincerely,

Best Western International

I DON'T AUTHORIZE THE CHARGES AND I DON'T ACCEPT THE RESPONSE FROM BEST WESTERN. YOUR OWN FRONT DESK ASSOCIATE EVEN STATED THAT THIS WAS ON ONGOING ISSUE. I'M NOW WORKING WITH MY CREDIT CARD COMPANY TO GET THE CHARGE REVERSED SINCE THIS IS BEST WESTERN'S FAULT AND THEY REFUSE TO OWN UP TO IT. I GUESS $100 IS WORTH MORE TO YOU THAN RETURN CUSTOMERS.