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December 17, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MsSmith.Sheree D [redacted] our Executive Assistant for our Coastal South Carolina Regional Office, followed up on the information Ms [redacted] provided She informed our office she contacted Ms [redacted] and offered her an apology and discussed her concerns She advised Ms [redacted] she would issue a refund for the extra day charge and the miles due to the fact she did not get the right size of equipment and the lack of customer service she received A refund for $was issued back to Ms [redacted] Visa account and should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria Palmisano [redacted] U-Haul International

October 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Will P [redacted] , our Executive Assistant for our Boston Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] and discussed her concerns He relayed Ms [redacted] has not been able to take her belongings out of her U-Boxes because she hasn’t paid for the shipping and Ms [redacted] doesn’t feel she should be responsible for paying any portion of her bill MrP [redacted] attempted to resolve her concerns by offering some type of adjustment, however, Ms [redacted] will not accept anything unless she is left with a zero balance, which is something we cannot do He was sorry he could not reach an amicable resolution Ms [redacted] stated she would be contacting an attorney Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

August 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Allen L***, our President for our Maryland Regional Office, reviewed Ms [redacted] ’s recent comments He informed our office a letter was sent to Ms [redacted] releasing her of any financial responsibility associated with this contract We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

November 29, 2015Revdex.com ID#: [redacted] U-Haul Ref#: 994442Thank you for your concern for our customer Mr [redacted] [redacted] , our Traffic Manager for our North Seattle Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response:Good Morning! My name is [redacted] and I work in the Regional office here in Everett,Wa for U-HaulI first want to apologize that your move was interrupted by scheduling errorsMy team and I understand that moving is normally a very tightly scheduled event and needs to be done in a timely mannerI am able to refund your mileage charges as per your request and you will see the refund of $on your card ending in in 3-business days depending on your bankIn your complaint you also mentioned you were concerned when you made the reservation online the charges were not as clear as they may have been in the past when you rentedI have forwarded your file to our corporate office in Phoenix and asked that they review the site to see how we can keep our customers better informedPlease feel free to contact me with any additional questions or concerns! You can reach me by E-Mail at [redacted] _ [redacted] @Uhaul.com or you can reach me by phone at our office between 8-Monday-Friday and Saturday 8-at [redacted] Thank You for your time, and again I'm sorry you had such an awful experienceI hope you will give us a chance to earn your business back in the future [redacted] U-Haul Regional Office Everett, Washington [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Uhaul's stated response is more than adequate, and I appreciate the attention given to this case! With Kind Regards, [redacted] ***

June 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr [redacted] additional comments to our office [redacted] , our Executive Assistant for our Cleveland Regional Office, reviewed Mr [redacted] comments and sent him the following email in response: Dear Mr [redacted] Do to your association with Mr [redacted] , and [redacted] , U-Haul of Cleveland will continue to deny you services until the outstanding balance paidIn your past transaction the use of his email address, home address, corporate account number and phone number have placed you on our Ealert systemI have contacted our Corporate accounts office in Phoenix and was also informed that they also have several contract(s) that are outstandingPlease accept our sincere apologies, but until the outstanding balance owed is paid, we will continue to deny servicesU-Haul of Cleveland We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

May 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] Joann G***, our Executive Assistant for our Western Florida Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Mr [redacted] , again our apologies for the situationA credit was issued this morning for $to your c/cPlease watch your statementMr [redacted] ’s reservation was canceled without his knowledge MsG*** called Mr [redacted] and offered her apologies for the inconvenience and granted a $credit Mr [redacted] was satisfied with the refund and the file was closedOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Katelinn K [redacted] Senior Customer Service Agent U-Haul International

February 15, [redacted] ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms [redacted] ’s information to our office [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided and has corresponded with her by email with the most recent being the following: Good afternoon, I understand your concern in regards to how I got your number, but I have your number from your [redacted] complaintI was hoping we could talk so I can help resolve the issue for youIf you get time and would like to discuss your problem, please call me at ###-###-####I would be more then happy to help address your concernsHave a great day! [redacted] Executive Assistant U-Haul Company of NPhiladelphia Office: ###-###-#### Extension: [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

Revdex.com: I will accept this resolution even though the faulty truck gate cost us hundreds of dollars more after our helpers left and we had to hire professional moversI hope U-Haul will fix the faulty gate as well as the fuel gauge Thanks, [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

June 19, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our President for our Arkansas Regional Office, followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] , and explained, although we do not prorate as noted on the storage agreement, he will go ahead and issue a refund for the requested amount of $in the interest of customer good faith Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

April 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our Mr [redacted] Charles D [redacted] , our President for our North Seattle Regional Office, followed up on the information Mr [redacted] providedHe informed our office a refund for $was issued for the cost of the repair and reinstallation of the repair partThe refund should post on his next [redacted] credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International

October 1, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , a Claims Adjuster with [redacted] Insurance Company, advised our office he was contacting Ms [redacted] and would advise her their office is in the process of investigating her concerns and will follow up with her on a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

June 12, Revdex.com ID#: [redacted] Thank you for your concern for our customer Mr** Kristel N***, our Executive Assistant for our West Central Colorado Regional Office, followed up on the information Mr [redacted] provided She informed our office Mr** was contacted and was scheduled to clean out his U-Box She also reviewed his storage account and reversed the payment for June and removed the auto-pay option from the account He was assured he would not be charged any additional rent Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

April 27, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***[redacted] , our President for our [redacted] Regional Office, followed up on the information Mr [redacted] providedHe informed our office he is currently working with Mr [redacted] and waiting for him to file a claim in order research the situation and reach a resolution.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] and informed her the VIP Certificate had been issued to cover the 2nd month of storage and her next due date was November 27, MsLocket stated she was not able to pick up her equipment at the confirmed location and was sent to an alternate locationMs [redacted] also issued a refund for the $Reservation Guarantee Fee Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

October 26, 2015BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] . [redacted] , our Executive Assistant for our Pittsburgh Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response: [redacted] I... have received and reviewed a copy of your letter to the RevDex.com concerning your recent U-Haul rental. Additionally I have reviewed your reservation, rental agreement and have spoken to [redacted] the U-Haul Area Field Manager who handled your initial complaint. Being that there are conflicting accounts of times and exactly what happened we can only go by what we can see on the papaerwork showing dispatch time, fuel level and return time, fuel level etc. Based on this information we are going to issue a credit to your account in the amount of 50.00 as your confirmed dispatch time was 11am and your actual dispatch was 11:40am. Thank you, [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International