Beverly Hills Weight Loss Clinics

I view this as classic bait and switchQuoted price was for $plus tax per day plus $40/ day there afterI had requested this rental be for a period of days with the understanding that any days not used would be refunded at the $40/day rateI used the truck for days which should = 135+40+ over mileage of ~$plus tax So I am unclear why this would be a good will refund when the contract was changed at time of pick upPlease help me understand why this contract was changed to a day rental? As I see it your company still owes me a refund of ~$Please remit refund of ~$to resolve this fraudulent charge

October 23, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Mr [redacted] providedShe informed our office she left a message for Mr [redacted] but did not hear backShe also relayed she issued Mr [redacted] a refund for $for the auto transportHe should receive the refund check within the next business days Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

August 31, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***Alissa N***, our President for our Akron Regional Office, reviewed Ms***’s recent commentsShe advised our office they have no document or justification Ms [redacted] paid an additional $100, therefore, she is cannot issue a refundHowever, as we value Ms [redacted] as a customer, MsN [redacted] sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.Along with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

Yes, I received the refund on 4/3/to my account Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am completely unsatisfied with the response to my complaint for several reasons--the primary reason being that absolutely no one from U-Haul has evercontacted me in response to any the complaints I have submitted to them since our belongings were eventually delivered by U-Haul (on August 6, 2014)No one from U-Haul has ever bothered to contact me about my complaints PeriodIf they had, I would not have bothered Revdex.com with my complaints More specifically, the portion of this response stating that:" [redacted] , our Area Field Manager for our Iowa Regional Office, followed up on the information providedhe contacted Dr [redacted] and discussed his concerns He advised him of a refund for the U-Box rental fees in the amount of $due to the delay."This is absolutely untrue [redacted] and I have not shared any correspondence since July 29, To further support the untrue nature of this statement, if Mr [redacted] had spoken to me (Dr [redacted] ) more recently, he would have (hopefully) recalled that I am a female and thus, should not be referred to as a "him" Further, I have absolutely no idea how the refund amount of "$597.65" was supposedly reached—but, I can definitively report that I was not involved in the process of reaching that figure I can also report that the only refund that has been applied to my credit card, which could be from U-Haul, was actually in the amount of $not $ Either figure is far below what I requested even in my original complaint to U-Haul, let alone the revised figure that accounts for the additional hours of time I have had to waste to resubmit and resubmit and resubmit this complaint Further, I never "relayed that four boxes would accommodate [his] move." Never I asked [redacted] about the status of our fifth box in one of my first messages to him His only response to my explicit mention of our fifth box was that he would "...see what [I] can do about a 5th." I mentioned the fifth box in two additional subsequent messages and received no update Finally, in my final message (which I have attached an image of, and could also provide images of all the previously described message), I stated explicitly that the lack of a fifth box required us to sell/get rid of some of our belongings--I do not believe that this statement could be construed as relaying that "four boxes would accommodate [his] move." I can also provide pictures of all the things we had to sell/give away Further, the statement that "All boxes shipped on time" is absolutely irrelevant considering that we did not receive the boxes by the agreed upon date, we did not receive the number of agreed upon boxes, and the boxes arrived at our final destination late (despite the fact that they were "shipped on time") Frankly, at this point in the process of our complaint, it is hard to not also question the veracity or sincerity of the statement that "Our customers are veryimportant to us..." A company that refuses to respond to complaints after they are filed once, let alone repeatedly, and that seems to take the attitude that if a customer complaint is ignored or dismissed, the customer will go away, does not seem like one that cares about its customers Thus, I cannot find a single reason that would motivate me to even consider accepting U-Haul’s response to my complaint There is barely a statement in it that I would judge as true Aside from the numerous phone calls, text messages, and in-person conversations we made over a period of ~week to locate our U-Boxes, have them delivered, have them shipped, and then have them re-delivered, we have also filed two complaints with U-Haul over their own online "Contact Us" system,made several phone calls, and are now submitting a second complaint via B.B.B In our first complaint to U-Haul we requested a refund for half the costof shipping given that none of our contract with U-Haul had been honored In our original complaint made to B.B.B., after having filed a number of additional complaints, we increased our requested refund by $ Now that U-Haul has decided to respond to our B.B.Bcomplaint with a series of lies, we are forced to increase our requested refund by an additional $for a total of $2,(not to mention the weeks for which U-Haul has drug this process out, robbing us of the money that we are owed by them via a timely refund) With the $amount that U-Haul arbitrarily decided to provide as a refund, the total that I feel we are still owed is $1,631.95.Sincerely, [redacted]

June 27, Revdex.com ID#: [redacted] - [redacted] U-Haul Reference id: [redacted] Thank you for your concern for our customer Ms*** General Manager, Andre H [redacted] , tried contacting Ms [redacted] againOur customers are very important to us, when we find personal belongings in our equipment we contact our customers right awayAndre did not find anything that fits the description given by customerWe are very sorry for her loss Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S [redacted] Executive Assistant U-Haul International

August 14, 2017Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms***.Claude B [redacted] , our President for our Western Quebec Regional Office, reviewed Ms***’s recent commentsHe explained Ms [redacted] will need to file a claim for her damaged couch with the movers she hired as they are not U-Haul employeesAs far as her wait time, MrB [redacted] relayed she was given a refund and considers the issue closedNo further refunds will be forthcoming from U-Haul.We continue to be committed to providing our customers with the highest standards of service in the do-it- yourself moving industryThank you for bringing this matter to our attention and allowing us tooffer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

I do not know who sent this responseand where she got her information but apart from her name nothing is true that she statedI have every recorded call made to and from Chad and Uhaul and would like to be able to submit if you are able for verification and want to request his recorded calls for all the information they put on the responseHe doesnt have any because again it is all liesExcept for me sending him a letter which I would be happy to submit but not enough room.I want to know where they got the information on the other credit card that they committed fraud withYes it was paid back after I got the office of the real president on the phone and we had a conference call up to then Chad was ignoring me.I want a copy of my original signed leases I have the legal right to request and them give me those copies.They continue to illegal collect via email to this dayI have repeatedly requested for them to stop once I request they have days.I do not owe this money for anything per all of our arrangements and can prove itThis bullying, harrassing, lying, stealing and fraud all need to stop NOWI am working with the FTC and State Attorney General in Florida to prove my case and I want to spend no more time being harrassed by UHAUL IN ANY WAY WHAT SO EVERAGAIN I CAN PROVE EVERY WORD I AM SAYING BY EMAIL AND RECORDED CALLS THEY CAN NOT

January 19, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Matt N***, our President for our Northern Arizona Regional Office, followed up on the information Ms [redacted] provided He informed our office he was in contact with the Claims Adjuster with RepWest Insurance Company and was advised, from their research, they have not been able to conclude there was any damage done to Ms [redacted] ’s vehicle when it was being unloaded The Claims Adjuster also added that Ms [redacted] did not contact them until more than days after the reported loss date Her claim was denied Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

December 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our President for our Phoenix Metro Regional Office, followed up on the information Ms [redacted] providedHe informed our office he has corresponded with Ms [redacted] by email and responded with his resolution to each of her questionsAlong with waiving the $charge to unload the truck, he also would like to waive the fuel fee of $As we value Ms [redacted] as a customer, Mr [redacted] offered her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerHe requested she advise him of what credit card he can issue the refund to as well as the email address to send the VIP CertificateMr [redacted] offered his apology in his email to Ms [redacted] and looks forward to hearing back from her soon Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

April 29, Thank you for your concern for our customer Ms*** [redacted] ***, our Executive Assistant for our Chicago South and SW Suburbs Regional Office, followed up on the information Ms [redacted] providedShe informed our office she left a message for Ms [redacted] as well as sent her an email offering her apology and requesting a return call but has not heard backMsLott would like the opportunity to personally address Ms***’s concernsShe can be reached toll free at ###-###-#### Monday through Friday, 9:am until 4:pm Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

February 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for customer Mr [redacted] Our Eastern New York Regional Office followed up on the information Ms [redacted] provided I was informed a refund for $was issued back to their [redacted] account on February 13th along with an additional refund for $issued today Both refunds should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

November 19, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] .Carol G***, our President for our Memphis Regional Office, followed up on the information Ms [redacted] provided She informed our office a refund for $was issued for contract# [redacted] along with a VIP Certificate for $to pay for her contract# [redacted] MsG [redacted] relayed they have scheduled several times for her rental and Ms [redacted] has continued to change the date starting on September 5th to the 12th, then the13th On September 10th she changed her date to September 29th Then Ms [redacted] added she needed to move her refrigerator so her truck was ungraded to a 14-foot During the scheduling call on September 28th, Ms [redacted] said she needed to move the date to around October 14th, 15th our possibly October 17th MsG [redacted] noted they had both the truck and car trailer delivered to our U-Haul location for her move On October 16th our GM spoke to Ms [redacted] and she relayed she was not sure of her moving date and would call back two days prior to pick up Her rental was then scheduled for October 20th and then changed to October 23rd, changed again for October 24th, then October 27th, then October 29th, November 1st, then November 11th and now for today, the 19th MsG [redacted] stated the 14-foot truck was reserved at the rate of $ The auto-transport at a rate of $and $for the hand dolly The original rate on the equipment was $for the truck and $for the auto-transport so she was given a significant discount MsG [redacted] believes they have gone above and beyond on resolving Ms [redacted] ’s concerns and no further adjustments or refunds will be issued.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International

Thank you for your concern for our customers, Mrand Mrs*** [redacted] ***, our Executive Assistant for our Eastern New York Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: Dear Mr***, I have received the forward of the information you had provided regarding your September rental with U-Haul, and would like to sincerely apologize for the inconveniences that you had encounteredWhile I cannot undo what has happened, I can assure you that the truck that you had rented did in fact get to our shop shortly after your rental for necessary repairsBeing in business for years now, we surely take the repairs of our equipment seriously, and strive to ensure that every family using our equipment is provided with something that is clean, safe, and expertly maintainedSadly, as with everything in life, things happen that just don't go along with the plansI have located the claim that was started regarding the damage to your belongingsPlease contact [redacted] at ###-###-####, or email at [redacted] @ [redacted] .com , referencing your claim number of [redacted] -***I have been in contact with him, and he is expecting to hear from you to work on the claimRealizing that we fell short in the equipment we had provided you, I have issued a credit to your Master Card for the rental amount of $I do again apologize for the inconveniences, and appreciate the opportunity to address your concernsSincerely, [redacted] Executive Assistant U-Haul Co of Eastern New York Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

September 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] Sandra D [redacted] , our Executive Assistant for our Central Georgia Regional Office, reviewed Ms [redacted] ’s recent comments She advised our office Ms [redacted] was going to have her sister come into our U-Haul Center on September 1st to make her payment of $but she was a no show She also added that the payment was eventually made on September 12th We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

April 28, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr [redacted] Casey C***, our GM for our U-Haul Moving and Storage of Downtown San Francisco, reviewed the recent comments from Mr [redacted] Our records still only show the one charge for $from our U-Haul Moving and Storage of Downtown San Francisco We have no record of receiving copies of a double billing or snapshots of the charges from the Revdex.com or Mr [redacted] Moving Help also never confirmed they had a charge in addition to the charge from U-Haul Moving and Storage of Downtown San Francisco As stated in my previous letter, unless Mr [redacted] is able to provide proof, such as a copy of his credit card statement, we are unable to cancel the billing or issue a refund He can provide that information to Casey C*** She can be reached at [redacted] We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

November 10, 2015BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Mr. ***. [redacted] ***, a Senior Customer Service Representative, reviewed Mr. ***’s recent comments. She sent him a copy of both his dispatch and return contracts per his request.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International

Request for assistance through BBB to get this matter resolved with U-Haul Storage of LovelandOn March 06, 2017 I contacted the U-Haul Neighborhood Dealer to make reservations for a truck or cargo van. Spoke to an agent at 11:59 am - Agent inquired about the destination (only the state). She even asked me about the miles between Loveland, CO to Sacramento, CA. At this time I have not given the okay for the reservation because I was looking into the date of leave which I was not sure at the time what the date would be and not sure as of yet if the U-Haul company would be my pick. I had an agent from U-Haul Loveland assist me. The agent requested for the miles from Colorado to California and I said to the agent I did not know. This was my first time renting from a moving company and had no idea how many miles in total. I informed the agent that I will google it (guessing) added the zip code 80538-95820 through Melissa's Data. I informed the agent according to what I found - it shows 882.2 miles one way. Again, no address given as of yet of my destination and where I was leaving from. The agent stated it was 1700 miles roundtrip. She stated it would be same price for seven days and then stated if I kept the cargo van for seven days it would be $612.05. The sub total: 591.50. The total for the rental of the cargo van with taxes was for the amount of $602.05. She mentioned how they had a 24 hour hotline in case we had any problems with the cargo van. I will have a full tank and needed to return back a full tank. I informed the agent I was not sure which day of leave (Saturday or Sunday) agent stated I can go ahead and give a date there was no cancellation fee if I decide to cancel the reservation with them. I then stated to the agent I will have to contact my friends and I had to work it around them since they were part of event of the St. Patrick's Day Parade. I will give them a call back and did not make the reservation on this day.(I contacted this office more than once and spoke to different agents.) Spoke to another agent to inquire about the requirements to get the reservation done. He provided the information (Name, current address and destination (Sacramento, CA), my visa card number and the expiration date. Agent transferred me to the reservations department. Spoke to another agent and he entered the information in the system for the reservation. He mentioned that on the day of pick up both driver's have to provide their license. I informed the agent that the driver's will be picking up the cargo van on Saturday between the hours of 1:00 - 3:00 pm. Agent stated rental was for four days as per my request. He mentioned there was a charge for an environmental fee which was a dollar per day. Once again, I reminded the agent the cargo van will be returned on Wednesday latest afternoon. He provided the reservation number #: [redacted] . Total for the rental: $602.50. Agent stated they will contact me tomorrow to confirm the reservation and pick up. He reminded me there was no charge if I decide to cancel the reservation.Saturday, March 11, 2017Manager: AL assisted us.Location: U-Haul Storage Loveland, COLicenses provided (Driver's and I)My credit card provided as requestedDuring my conversation with the manager I noticed there was an error on the mileage. I brought it up to the managers attention. Manager tried to make the change in the system but according to the manager the system was not allowing her to make that change. She stated she will give us 2,000 miles - I was unsure about it since I did not know for sure how many miles from Loveland, CO to the address in Sacramento, CA Manager mentioned she will speak to someone to see if they can change it. We (driver's and I) discussed with the manager that there would be stops for food, gas and restroom and most of these gas stations were not close to the exit but distant. At this point I did not know that the mileage given for this trip were wrong . All I noticed was whoever added the round trip added it incorrectly showing 1700 miles round trip.I provided my credit card for the reservation and my bank was declining the transaction. I swipe my card more than once it the bank kept declining the transaction. I then contacted my daughter to informed her about the situation and my daughter asked if she can pay with her credit card. Manager stated "Yes" and I handed the phone to the manager so she could get the information from my daughter to pay for the rental. The agreement was for the amount of $591.45. My daughter authorized for the payment of the actual rental. I had two witnesses with me at the office who heard this conversation.After the transaction we were given the key and contract for the rental. One of my driver's opened the door and he noticed it was a two seat only. We went to the back to see if there was any seat in the back and there was no seat. I asked her about it and she stated this is all they had. I had no choice but to take the cargo van because a payment was done already for the reservation and I had already problems trying to make a payment through my bank but also it was my last week at my landlords house. I had to leave.My landlord provided a folding chair for me to sit in the back of the cargo van and two sleeping bags in case I needed to lay down. She also provided the straps to hold together the boxes. That is not all,on our way to Wyoming I was feeling cold. My driver's had the heat on. I do not know why I was not getting any heat in the back of the cargo van. I ignored it...but as we went ahead through other statesI was feeling very cold. I was not getting any heat in the back of the cargo van. I got to Sacramento at 2:00 am. I was sick for approximately 2 in a half weeks with a dry cough.Please be advice that during my conversation with the different agents including manager their would be three people on this trip. I have kept a journal since the first day I contacted U-Haul Loveland. I will provide the copy of the journal if needed. I would have to mail you the copies as I mentioned to you yesterday during our conversation.Following this email I will sending a picture of the odometer when we first arrived here. We took I 80 West that is 1,117.00 miles one way (17 hours and 22 minutes) roundtrip would be 2, 325.00 and this is with no stops at all for gas, food, and necessities - adding as well the address where I resided to the address to both locations - the address in Loveland and the destination address. I want to add here that mydrivers' took the shortest route to get back to Colorado. They send me a copy of the map. It took them 16 hours (15:59 hours to be exact).If you need the addresses of both locations I will provide if needed. I also can provide information of my previous landlord, driver's and other. Please, do not hesitate in calling if you have any other question in regards to this complaint.Thank you for your time in this matter. Please thank [redacted] for me as well. I appreciate your help.Sincerely, [redacted]

September 26, 2017 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr. [redacted] . Michelle D [redacted] , our Traffic Manager for our Portland Regional Office, followed up on the information Mr. [redacted] provided and sent him the following email in response:Mr.... [redacted] . The rate provided at dispatch was not a typical rate and was a deep discount. I have refunded $80 and no other refunding will be offered at this time. The refund already provided was in goodwill and the original signed contract can be used in any future references. Thank you, Michelle D [redacted] Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely,Maria P [redacted] Executive AssistantU-Haul International

July 12, Revdex.com ID#: [redacted] , [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer, Ms [redacted] Amelia R [redacted] our Executive Assistant for our NW Colorado Regional Office, followed up on the information Ms [redacted] providedShe informed our office she did confirm with our U-Haul Moving and Storage of North Park Hill that Ms [redacted] will be receiving one month free storage Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P [redacted] Executive AssistantU-Haul International