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Beverly Hills Weight Loss Clinics

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Reviews Beverly Hills Weight Loss Clinics

Beverly Hills Weight Loss Clinics Reviews (3086)

To whom it may concern,Please see the email attached that I received from Angelique F[redacted]. In the email, she promised a $50 Reservation Guarantee and a $100 credit, totaling $150. I will certainly never be using Uhaul again, so this $50 VIP gift card will not be acceptable. The follow up email received through Revdex.com promised only a $50 credit, so I'm unsure which is true. My lack of trust for Uhaul doesn't allow me to accept either offer. I don't believe that my credit card will actually show these credits on the next billing cycle.

July 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Ms. [redacted], our GM for our U-Haul at [redacted] Dr. location, followed up on the information Ms. [redacted] provided. He informed our office he spoke to Ms. [redacted] and offered his apology for the...

length of time it took to properly resolve her concerns. He advised her of a refund for the extra mileage charge in the amount of $1.30 back to her [redacted] account. The refund should post on her next credit card statement.As we value Ms. [redacted] as a customer, Mr. [redacted] also sent her a $50 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer.In addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vans. We rent storage units, garden equipment and steam cleaners. We sell boxes, bubble pack, rope, tape and propane. We also sell and install permanent hitches.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,[redacted]Executive AssistantU-Haul International

December 9, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr[redacted]Paul B[redacted] our Executive Assistant for our Northern Arizona Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office our Area Field Manager contacted Mr. [redacted] and left a message requesting a call back.  He plans to explain our procedure of equipment substitution and how our $50 Reservation Guarantee Fee program works.  Mr. Barbanti relayed the $50 has been issued back to Mr. [redacted]’s credit card but no other reimbursement is warranted.  We did provide equipment for his move and Mr. [redacted] completed his move.  The area Mr. [redacted] wished to rent from did have a shortage of the size truck he requested and we did work with him on trying to fill his reservation.  We located a 20-foot truck with a 12-foot trailer and Mr. [redacted] accepted.  The refund should post on his next Visa credit card statement. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

August 17, 2017 Revdex.com ID#: [redacted]U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted].Amelia R[redacted], our Executive Assistant for our Northwest Colorado Regional Office, followed up on the information Ms. [redacted] provided. She informed our office a refund for $99...

was issued to Ms. [redacted] by check for the delivery fee due to the inconvenience she experienced. She should receive the check within the next 10 business days.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul InternationalTell us why here...

December 14, 2015Revdex.com ID#: [redacted]U-Haul Ref#: [redacted]Thank you for your concern for our customer Mr. [redacted].Rick F[redacted] our President for our Las Vegas East Regional Office, followed up on the information Mr. [redacted] provided.  He informed our office he spoke to Mr. [redacted] and Mr....

[redacted] relayed his satisfaction with the result.  Mr. F[redacted] also asked Mr. [redacted] to call him direct if he continues to have any other issues.  He explained Mr. [redacted] has paid in full and currently does not owe anything nor is he owed anything as well.Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P[redacted]Executive AssistantU-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response provided by Uhaul was false,  the store manager [redacted] only contacted and spoke with me one time, she was rude, wouldn't listen to anything I had to say, just told me that I was going to receive $107.90 refund and that was all I would be getting.  She then hung up on me after I asked to speak with the regional manager (after I got his name from her).  It states during the calls to Uhaul that the phone calls are suppose to be recorded and they should be able to hear each conversation and what was said.   The store manager is not telling the truth, I am sick of them continuing to bring up about me getting the truck stuck, that is not the issue hear.  I just asked if that was possibly covered under the insurance that I purchased.  I just inquired about it, the problem I have is with the incorrect charges to my account and the overdraft charges that they caused.  They messed up and did not fix it.  The $107.90, where ever that amount came from does not cover the incorrect charges.  Even the employees I spoke with at customer service couldn't understand where that amount came from as well.  I am not going to repeat everything I typed in the original complaint message.  I am very thorough and I have kept great records of who I have spoken with and when I was contacted and how this was handled.  I never even got a call back from the regional manager until the 27th of July.  Was told the day I called he would be calling me right back.  Seems to me this company doesn't care how they treat there customers and lie, lie, lie.  Not exceptable
Regards,
[redacted]

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