August 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms***’s storage concerns to our office Allison Palladino, a Supervisor for RepWest Insurance Company of Canada, followed up on the information Ms [redacted] provided She advised our office Ms ***’s concerns has been assigned to an adjuster for investigation The claim involves a non-U-Haul storage location and a U-Haul storage contract cannot be located to confirm Safestor Protection was purchased Our U-Haul dealer was contacted to verify information and contact has been made with Ms*** She confirmed at no time did she report this matter to U-Haul MsPalladino stated they are currently waiting for documents from Ms [redacted] for further review in order for them to determine what coverage was purchased and offer a more accurate response Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Matt Dougherty, our Gm for our U-Haul Moving and Storage of Springfield, followed up on the information Mr [redacted] provided He informed our office he contacted Mr [redacted] and requested the receipts for the tow bill and expenses incurred be sent for further reviewOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
January 22, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted] whose name is on the actual rental agreement[redacted] H [redacted] , our GM for our U-Haul of [redacted] reviewed Ms [redacted] recent comments He has attempted to reach Ms [redacted] or Mr [redacted] twice He left a message on January 20th requesting a return call Today he called both telephone numbers listed and received an answer both times, however, the person waited until he spoke and then hung up When he called back the call went straight to voicemail so he left another message requesting a return call to personally address Ms [redacted] concerns and the rental charges MrH [redacted] hopes to hear back soon.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
No call was received at my point of contact or by my Mother in Relation to this scenario as my sister is my next contact as far as address and phone numberIn addition the unit that was in lein as thé business Claims was the unit that should have been in action status as per my records w was the last unit I made paymenton prior to this incident Additionally I have requested réconciliation of my account which I have not gotten not to mention the fact that your own records and mailings to me support that unit was still an active Account as of You auctioned the wrong unitFailed to provide proper notification and covered it with sorryThis is not acceptableI wish to continue this dispute until a respectable compensation is reached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Amelia R [redacted] , our Executive Assistant for our NW Colorado Regional office, followed up on the information Ms [redacted] provided She checked the repair history on the truck Ms [redacted] rented and found no discrepancies She also pointed out that Ms [redacted] was disputing being charged for miles but states her round trip consisted of miles Ms [redacted] is disputing miles MsR [redacted] relayed it appears Ms [redacted] was charged correctly and a refund is not warranted Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
This company does not represent good customer service and trustworthy employees at the Petersburg Va locationFrom my initial transaction, Bonnie appeared to be very nonchalant and unprofessional, lacking customer concernsI am very dissatisfied with how the transaction was handledI reached out to different levels of management since mid September and now the only reason I am getting feedback is because I reached out via the BBC
May 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Bren O***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr [redacted] provided She informed our office our GM of our U-Haul Moving and Storage at Stevenson Drwill contact Mr [redacted] , if not already, to offer his personal apology and explain that he processed the credit on April 24th, however due to it being a Sunday, the credit did not process until the following business day, or Monday Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
September 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MsB [redacted] Steven C***, our Executive Assistant for our [redacted] Regional Office, followed up on the information MsB [redacted] provided He informed our office he sent MsB [redacted] an email offering an apology along with an explanation to her concerns A $VIP Certificate was also sent to MsB [redacted] that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr***’s additional comments to our officeBob M***, our President for our Tampa Regional Office, reviewed Mr***’s recent comments He acknowledged Mr [redacted] helped our customer who was down on bad times and should be commended for being a considerate SamaritanMrM [redacted] asked we relay his apology to Mr [redacted] for mailing letters requesting assistance with locating Mr [redacted] in order to obtain payment for the storage unitOur intentions were to have a second contact for Mr [redacted] In no way did we intend to harass Mr***MrM [redacted] assured our office Mr***’s name has been removed from the storage accountAs we value Mr [redacted] as a future customer, we sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerAlong with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
August 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrJ [redacted] William P***, our President for our Northern Minnesota Regional Office, followed up on the information MrJ [redacted] provided He informed our office a refund for $was issued back to MrJ [redacted] ’s Visa account as requested The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Manuel M***, our President for our Inland Northwest Regional Office, followed up on the information Ms [redacted] provided He informed our office they have a photo on file to show proper hook up was done If Ms [redacted] wishes to file a claim for damages, she can contact [redacted] t Insurance Company at ###-###-#### A phone report will be taken and then an adjuster will contact her back as follow up Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
October 28, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] Timothy P***, our President for our Phoenix Metro Regional Office, followed up on the information Ms [redacted] provided He carefully reviewed her feedback as well as our records for the hitch and trailer transactions MrP [redacted] relayed they did have a scheduled appointment for Saturday at 11:am for a hitch installation but were a no-show We called them at 1:pm to tell them they missed their 11:appointment They showed up at 2:pm and the hitch installation was completed by 5:pm By 5:pm the trailer contract, under the name [redacted] was completed and they depart the U-Haul Center MrP [redacted] advised our office, at the most, they were set back by hours and only because they did not show up for their scheduled appointment time There was no full day delay Even after we contacted them, it took them an hour to show up for the hitch installation MrP [redacted] relayed, after his investigation of the situation, he does not see where U-Haul is responsible for the delay of a whole day as Ms [redacted] stated in her complaint to your office and no refund is warranted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] U-Haul International
The response has no additional information (no attachment) therefore I have to reject itPlease feel free to try again and attach the response as I will be happy to review it in order to resolve this
November 29, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided She informed our office she left a message for Ms [redacted] as well as sent her an email explaining a refund was issued back to her credit card for $on November 12th Ms [redacted] also explained she would issue another refund in the amount of $for the extra hours incurred for her hired help She provided the telephone number for RepWest Insurance Company if Ms [redacted] wished to file a medical claim for her doctor visit The refunds were issued back to Ms [redacted] ’s Visa account and should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MsB***- [redacted] Brenda L***, our Executive Assistant for our Western Arizona Regional Office, followed up on the information MsB***- [redacted] provided She informed our office a refund for $was issued to MsB***- [redacted] , which included the $collection fee Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to MsB***-Galvao but reached her voice mail The refund should post on MsB***-Galvao’s next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] and advised her of the location where her U-Boxes are stored and scheduled an unload at the siteShe also offered an amicable restitution for the late arrival Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
November 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Shyleen D***, our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr [redacted] provided and she sent him the following email in response: Hello ***, I apologize that you haven't been able to resolve your issues with your hitchCould you please email me a copy of your invoice for the repairsI will try to resolve this as quick and seamless as possible Thank You Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this m***er to our ***ention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
February 29, Revdex.com ID#: [redacted] U-Haul ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Kelley D***, our Executive Assistant for our Southern Colorado Regional Office, followed up on the information Ms [redacted] provided She informed our office a refund for the late fee was issued back to Ms [redacted] ’s credit card account MsD [redacted] also mentioned Ms [redacted] was given a month of free storage to help offset the inconvenience she experienced Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
August 4, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Ms***’s storage concerns to our office Allison Palladino, a Supervisor for RepWest Insurance Company of Canada, followed up on the information Ms [redacted] provided She advised our office Ms ***’s concerns has been assigned to an adjuster for investigation The claim involves a non-U-Haul storage location and a U-Haul storage contract cannot be located to confirm Safestor Protection was purchased Our U-Haul dealer was contacted to verify information and contact has been made with Ms*** She confirmed at no time did she report this matter to U-Haul MsPalladino stated they are currently waiting for documents from Ms [redacted] for further review in order for them to determine what coverage was purchased and offer a more accurate response Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
March 13, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr***Matt Dougherty, our Gm for our U-Haul Moving and Storage of Springfield, followed up on the information Mr [redacted] provided He informed our office he contacted Mr [redacted] and requested the receipts for the tow bill and expenses incurred be sent for further reviewOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P [redacted] Executive Assistant U-Haul International
January 22, 2016Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers [redacted] and [redacted] whose name is on the actual rental agreement[redacted] H [redacted] , our GM for our U-Haul of [redacted] reviewed Ms [redacted] recent comments He has attempted to reach Ms [redacted] or Mr [redacted] twice He left a message on January 20th requesting a return call Today he called both telephone numbers listed and received an answer both times, however, the person waited until he spoke and then hung up When he called back the call went straight to voicemail so he left another message requesting a return call to personally address Ms [redacted] concerns and the rental charges MrH [redacted] hopes to hear back soon.We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,Maria P [redacted] Executive AssistantU-Haul International
No call was received at my point of contact or by my Mother in Relation to this scenario as my sister is my next contact as far as address and phone numberIn addition the unit that was in lein as thé business Claims was the unit that should have been in action status as per my records w was the last unit I made paymenton prior to this incident Additionally I have requested réconciliation of my account which I have not gotten not to mention the fact that your own records and mailings to me support that unit was still an active Account as of You auctioned the wrong unitFailed to provide proper notification and covered it with sorryThis is not acceptableI wish to continue this dispute until a respectable compensation is reached
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April 3, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Amelia R [redacted] , our Executive Assistant for our NW Colorado Regional office, followed up on the information Ms [redacted] provided She checked the repair history on the truck Ms [redacted] rented and found no discrepancies She also pointed out that Ms [redacted] was disputing being charged for miles but states her round trip consisted of miles Ms [redacted] is disputing miles MsR [redacted] relayed it appears Ms [redacted] was charged correctly and a refund is not warranted Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
This company does not represent good customer service and trustworthy employees at the Petersburg Va locationFrom my initial transaction, Bonnie appeared to be very nonchalant and unprofessional, lacking customer concernsI am very dissatisfied with how the transaction was handledI reached out to different levels of management since mid September and now the only reason I am getting feedback is because I reached out via the BBC
May 2, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Bren O***, our Executive Assistant for our Illinois Regional Office, followed up on the information Mr [redacted] provided She informed our office our GM of our U-Haul Moving and Storage at Stevenson Drwill contact Mr [redacted] , if not already, to offer his personal apology and explain that he processed the credit on April 24th, however due to it being a Sunday, the credit did not process until the following business day, or Monday Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
September 12, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MsB [redacted] Steven C***, our Executive Assistant for our [redacted] Regional Office, followed up on the information MsB [redacted] provided He informed our office he sent MsB [redacted] an email offering an apology along with an explanation to her concerns A $VIP Certificate was also sent to MsB [redacted] that can be used toward a future purchase or rental on the many products and services U-Haul has to offer Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
July 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for forwarding Mr***’s additional comments to our officeBob M***, our President for our Tampa Regional Office, reviewed Mr***’s recent comments He acknowledged Mr [redacted] helped our customer who was down on bad times and should be commended for being a considerate SamaritanMrM [redacted] asked we relay his apology to Mr [redacted] for mailing letters requesting assistance with locating Mr [redacted] in order to obtain payment for the storage unitOur intentions were to have a second contact for Mr [redacted] In no way did we intend to harass Mr***MrM [redacted] assured our office Mr***’s name has been removed from the storage accountAs we value Mr [redacted] as a future customer, we sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerAlong with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsWe continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another responseSincerely,Maria P [redacted] Executive AssistantU-Haul International
August 15, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MrJ [redacted] William P***, our President for our Northern Minnesota Regional Office, followed up on the information MrJ [redacted] provided He informed our office a refund for $was issued back to MrJ [redacted] ’s Visa account as requested The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** Manuel M***, our President for our Inland Northwest Regional Office, followed up on the information Ms [redacted] provided He informed our office they have a photo on file to show proper hook up was done If Ms [redacted] wishes to file a claim for damages, she can contact [redacted] t Insurance Company at ###-###-#### A phone report will be taken and then an adjuster will contact her back as follow up Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
October 28, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] Timothy P***, our President for our Phoenix Metro Regional Office, followed up on the information Ms [redacted] provided He carefully reviewed her feedback as well as our records for the hitch and trailer transactions MrP [redacted] relayed they did have a scheduled appointment for Saturday at 11:am for a hitch installation but were a no-show We called them at 1:pm to tell them they missed their 11:appointment They showed up at 2:pm and the hitch installation was completed by 5:pm By 5:pm the trailer contract, under the name [redacted] was completed and they depart the U-Haul Center MrP [redacted] advised our office, at the most, they were set back by hours and only because they did not show up for their scheduled appointment time There was no full day delay Even after we contacted them, it took them an hour to show up for the hitch installation MrP [redacted] relayed, after his investigation of the situation, he does not see where U-Haul is responsible for the delay of a whole day as Ms [redacted] stated in her complaint to your office and no refund is warranted.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P [redacted] U-Haul International
The response has no additional information (no attachment) therefore I have to reject itPlease feel free to try again and attach the response as I will be happy to review it in order to resolve this
We do not have the slip showing that the levels were correct because the UHAUL employee kept the paperwork
November 29, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] provided She informed our office she left a message for Ms [redacted] as well as sent her an email explaining a refund was issued back to her credit card for $on November 12th Ms [redacted] also explained she would issue another refund in the amount of $for the extra hours incurred for her hired help She provided the telephone number for RepWest Insurance Company if Ms [redacted] wished to file a medical claim for her doctor visit The refunds were issued back to Ms [redacted] ’s Visa account and should post on her next credit card statement if not already.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International
August 10, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MsB***- [redacted] Brenda L***, our Executive Assistant for our Western Arizona Regional Office, followed up on the information MsB***- [redacted] provided She informed our office a refund for $was issued to MsB***- [redacted] , which included the $collection fee Our GM of our U-Haul Moving and Storage at 51st and Glendale attempted to speak to MsB***-Galvao but reached her voice mail The refund should post on MsB***-Galvao’s next Visa credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
June 17, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] , our Executive Assistant for our Eastern Arizona Regional Office, followed up on the information Ms [redacted] providedShe informed our office she spoke to Ms [redacted] and advised her of the location where her U-Boxes are stored and scheduled an unload at the siteShe also offered an amicable restitution for the late arrival Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International
November 9, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Shyleen D***, our Executive Assistant for our Vancouver and Vancouver Island Regional Office, followed up on the information Mr [redacted] provided and she sent him the following email in response: Hello ***, I apologize that you haven't been able to resolve your issues with your hitchCould you please email me a copy of your invoice for the repairsI will try to resolve this as quick and seamless as possible Thank You Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this m***er to our ***ention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International
February 29, Revdex.com ID#: [redacted] U-Haul ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Kelley D***, our Executive Assistant for our Southern Colorado Regional Office, followed up on the information Ms [redacted] provided She informed our office a refund for the late fee was issued back to Ms [redacted] ’s credit card account MsD [redacted] also mentioned Ms [redacted] was given a month of free storage to help offset the inconvenience she experienced Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International