Beverly Hills Weight Loss Clinics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below July 31, 2015, I reserved a foot truck to be picked up at carbon Mini Mart in Palmerton PA on Aug 14, 2015,and dropped off in Mechanicsburg pa on Aug 16, U-Haul agreed to this at the time of my reservation and gaveconfirmation number [redacted] .U-haul was subsequently unable to honor the reservation and did not notify me until on or about Aug 13, 2015.The Reservation Guarantee on the U-Haul website states:"When you make a reservation, we guarantee to provide you with the equipment size, location , and pick up time as agreed".U-Haul clearly did not honor the agreement on this occasion.One day before my scheduled pick up, they offered a different size truck picked up from a different location than was previously agreed to Regards, [redacted]

September 9, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] ***[redacted] , our GM for our U-Haul at [redacted] , followed up on the information [redacted] provided He informed our office they happened to look at the security camera screen when [redacted] pulled onto the U-Haul lot with the rented U-Haul truck Instead of following the lines painted on the lot indicating to pull up to the front of the store to return equipment, he pulled into an employee parking spot next to an employee car This alerted them to try and get [redacted] to move the vehicle before he exited the truck A CSR met [redacted] before he got to his car and quickly looked over the equipment, checked the miles and fuel and asked [redacted] if he had any problems with the truck, to which [redacted] answered, no he did not [redacted] was in a hurry and didn’t want to wait to get a printed receipt and left shortly after When the U-Haul truck was pulled up to our return lane, it was then discovered the hole in the overhead of the truck The contract was reversed and a new return receipt was generated to reflect the damageIf the damage was caught before [redacted] left, an accurate total would have been given[redacted] relayed that the Overtime Note for $was canceled and a refund for $was issued back to [redacted] ***’s Visa account The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

September 18, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] Daley D***, our Area Field Manager for our North Indiana and South Cook County Regional Office, followed up on the information Ms [redacted] provided He informed our office he spoke to Ms [redacted] once again and explained the renting location was open every day that weekend He also reminded her she requested the trailer until Sunday evening September 4th after originally only requesting the trailer for hours on September 1st Our Dealer and Traffic Department called Ms [redacted] several times to find out when she would be returning our trailer and was told if the trailer was not returned by 11: AM on September 4th, there would be an extra day’s charge Our Dealer was open until 4:PM on September 4th and the trailer was not dropped off until they were already closed The rental period for this was days and hours MrD [redacted] relayed a refund was not justified Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

July 18, 2016 BBB ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms. [redacted] . Stacy D***, our Executive Assistant for our Richmond Regional Office, followed up on the information Ms. [redacted] provided. She informed our office she sent Ms.... [redacted] an email offering her apology for the inconvenience she experienced. She relayed our storage staff moved Ms. [redacted] out of her unit and stated the balance on the unit would not affect her or her credit. As we value Ms. [redacted] as a customer, Ms. D [redacted] also sent her a $25 VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pick-up trucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other items. Our customers are very important to us and we regret to hear of situations that cause problems for them. Thank you for bringing this matter to our attention and allowing us to offer a response. Sincerely, Maria P [redacted] Executive Assistant U-Haul International

January 26, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] Frank Grau, our President for our Fort Lauderdale Regional Office, followed up on the information Mr [redacted] provided He informed our office he spoke to Mr [redacted] and advised him of a refund for days of storage along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer The refund for $was issued back to Mr [redacted] ’s Visa account and should post on his next credit card statementOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Thank you for responding to the complaint forwarded to you through Revdex.com, however as indicated in my complaint to your president (which I mailed times and emailed the copy to your customer care department which was not acknowledged by anyone) I am not disputing the contract my only issue is that I decided to return the rental truck at another location based on the info provided by your customer service agentYour organization seems to be ignoring that part of the complaint and the request to listen to the audio recording in order to confirm or deny my claim.My original rental fee was $however the location charged me a total of $125, so why I don't understand how you would think charging me another $would be a fair resolutionPlease read through my complaint and resolve the issue in a fair and ethical manner.Regards, [redacted]

August 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customers [redacted] and [redacted] Michael B [redacted] , our Area Field Manager for our Baltimore Regional Office, followed up on the information Mr [redacted] provided and sent him the following email in response: MrAnd Mrs [redacted] , I wanted to put it in writing instead of calling you to let you know that I gave you a full refund of $back to your credit cardI am so very sorry for the issues that you encounteredBetween the poor customer service and the truck breaking down, I feel you are entitled to your money backRespectfully yours, Mike B [redacted] Area Field Manager Uhaul Co of Baltimore Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

July 14, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms*** [redacted] ***, our Executive Assistant for our South Seattle Regional Office, followed up on the information Ms [redacted] provided and sent her the following email in response: Good Morning [redacted] ***My name is [redacted] ***, and I am writing you regarding your recent concern with the U-Haul center you had a bad experience withI have tried to contact you by phone, but when they answer they tell me it is the wrong phone numberI would love to talk to you regarding your concernPlease call me at ###-###-####I look forward to speaking with youThank you! Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

August 29, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer MsM [redacted] Emmett N [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information MsM [redacted] provided He informed our office a refund for $was issued back to MsM [redacted] ’s Visa account The refund should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P [redacted] Executive Assistant U-Haul International

August 17, 2015BBB ID#: [redacted] , [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customers Mr. and Mrs. ***. [redacted] , our President for our Western Georgia Regional Office, reviewed the recent information Mr. [redacted] provided. His office contacted Mr. [redacted] and advised... him of a supplemental refund for $400 as an adjustment on their rental. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely, [redacted] Executive AssistantU-Haul International

If I would have known before I paid them that they had packed without blankets I would have never paid themMaybeyou should not recommend a failure of a company to your customers Please refund my money I have a very hard time moving my sick wife across the country and months later I am still waiting for this

Thank you for your concern for our customer Ms***[redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information Ms [redacted] providedShe informed our office that our GM of our U-Haul Moving and Storage at [redacted] ***and [redacted] **., contacted Ms ***The Promissory Note for $has been cancelledA full refund for the rental will not be issued due to the fact the U-Haul truck was returned dirty, low on fuel, and returned to the wrong U-Haul location.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

September 10, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr [redacted] , our GM for our U-Haul Moving and Storage of Sugarland Airport Area, followed up on the information MrH [redacted] provided He informed our office the hitch installation was inspected and found to be correctly installed Mr [redacted] mentioned the noise was due to the muffler rattling against the hitch He offered options to resolve the issue but MrH [redacted] declined because there would be an additional feeOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

They never told us about late feesThey just took whatever they wanted offThey have THEIR Own mechanics look at the truckSo of course it will be fineThey never even told us how to use the rampHow can they get away with stealing money off your cardThey charged us for more miles than we usedThey never told us about late fees and they charged us MORE than an extra day! How can Uhaul be accredited with Revdex.com with thieves and con artistsThere are thousands of complaints against themWe just want our money backThey also called us and and pretty much told us they can charge what they want when they feel like it and we were wrong and hung upThey also didn't apologize we are also afraid they'll take more money off our account when ever they feel like it

April 16, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our Nebraska Regional Office, followed up on the information Ms [redacted] providedHe informed our office he contacted Ms [redacted] and offered his apology for the inconvenience she experienced and advised her of a refund for $as an adjustment on her rentalThe refund should post on her next [redacted] credit card statement As we value Ms [redacted] as a customer, Mr [redacted] also sent her a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offerIn addition to our basic truck and trailer rentals, we rent pick up trucks and cargo vansWe rent storage units, garden equipment and steam cleanersWe sell boxes, bubble pack, rope, tape and propaneWe also sell and install permanent hitches Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International

April 27, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your continued concern for our customer Ms [redacted] [redacted] ***, our Executive Assistant for our South Seattle Regional Office, reviewed the current comments from Ms [redacted] She relayed to our office that it has been communicated to Ms [redacted] several times that she needs to return the hitch, hitch ball and converter before the refund can be issuedShe was told she could even return these items to a U-Haul location in TexasOnly after this is done will the refund for $be issuedMs [redacted] mentioned that Ms [redacted] cannot keep the hitch and receive a refund tooIt must be removed and returned for the refund We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response Sincerely, [redacted] Executive Assistant U-Haul International

A copy of the invoice is attached

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meEven though the payment does not include the unjustified late fees we were charged, we just want to move forward with our livesI will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

February 4, 2015Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer [redacted] , our Executive Assistant for our [redacted] Regional Office, followed up on the information [redacted] providedHe informed our office a refund for the $ Reservation Guarantee Fee was issued to [redacted] ’s [redacted] account on January 2nd and should post on his next credit card statement [redacted] left a message for [redacted] recently advising him of a supplemental refund for $and asked him to call back if he had other concerns.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely, [redacted] Executive AssistantU-Haul International

June 11, Revdex.com ID#: [redacted] U-Haul Ref#: [redacted] Thank you for your concern for our customer Mr*** [redacted] , our GM for our U-Haul Moving and Storage of Waterfalls in Waterloo, IA, followed up on the information Mr [redacted] providedHe informed our office he sent Mr [redacted] a copy of the payment history for his storage unitHe assured our office Mr [redacted] had not been overcharged, however, he had been a little behind on payments since U-Haul took over the storage location Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, [redacted] Executive Assistant U-Haul International