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August 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Carolyn J***, our Executive Assistant for our Louisville Regional Office, followed up on the information Ms*** provided. She informed our office she
left a message for Ms*** explaining a refund for the full amount of the rental was issued back to her *** *** account. The refund for $should post on her next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 3,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, our Executive Assistant for our Western Michigan Regional Office, followed up on the information Mr*** providedHe informed our office Mr*** received the
Safemove Coverage, Furniture Pads, and Utility DollyThis service was signed for by Mr***His original due date was September 21st, which had the estimated total charges, however, he didn’t return the equipment until September 23rdThe charge was for four rental periods*** *** relayed that, according to the signed contract, all charges are legitimate and no refund is due back
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

March 16, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Tracy S***, our Traffic Manager for our Chicago Western Suburbs Regional office, followed up on the
information Mr*** provided. She informed our office she spoke to Mr*** in detail about his concerns and offered an apology for the inconvenience he experienced. A refund for $was issued back to Mr***’s American Express account as requested. MsS*** also offered a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer but she opted to decline. The refund should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

February 5, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Mr*** Christina V** *** *** ***, followed up on the information Mr*** provided. She advised our office a message was left for Mr*** explaining a refund
for 50% of the rental was issued back to his Visa account as an adjustment on his rental. The refund for $should post on his next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

November 10, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.Kathy L***, our Executive Assistant for our Lower Hudson Valley Regional Office, followed up on the information Ms*** provided She informed our office she sent Ms*** an
email advising her that credits for mileage and SafeMove Protection were issued back to her Visa account The refunds for $and $should post on her next credit card statement.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,Maria P***Executive AssistantU-Haul International

May 6,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Ms***
Our records indicate the $refund to Ms*** *** account did processHowever, I erred in relaying a VIP Certificate for $was also issued to Ms***, when in fact the correct amount was $In the interest of customer good faith, I went ahead and sent Ms*** another VIP Certificate for $due to my error and apologize for the inconvenience this may have caused
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My husband and I were given incorrect information by the original renting facility in Puyallup, WAThe employees stated that if we needed to change our rental from in-town to one way that was fine and all we needed to do was pay a per mile charge when we arrived at our destinationU-Haul has not once followed up with those employees so not only has it caused us a huge grievance, but they are being allowed to continue to lie to other customersNot only is this unethical, but it's a bad business practice that is extremely costly to other customersU-Haul's trucks are clearly not fit to be on the roadThe first truck we rented made it miles before we had to return it and there are countless reports by other customers and highway patrol officers giving accounts of horrific accidents due to U-Haul's negligenceWhen will this stop? I did not pay U-Haul the $charge because we were instructed to pay when we arrived at our destination, and because after watching my husband almost drive off a cliff and die because U-Haul fails to maintain their trucks, I didn't feel I should be asked to pay for a truck that had no business being on the roadThe very least they could do is give us a free rentalU-Haul's solution to this issue was for us to pay $and they would provide a moving crew to transload the truck or pay us $to do the work, or tow the truck to Bozeman and put our belongings into storage entirely at our costWhat kind of solution is that? U-Haul also tried to take the money out of our account without our permissionI foresaw this happening and withdraw the money before they could unlawfully do soWhen I spoke to *** *** with media relations, we reached an agreement that our rental truck would be provided for free and we would receive a moving crew or $to do the workThe supposed breach of contract had nothing to do with this agreementAfter U-Haul failed to provide a moving crew, we were forced to do the work ourselves and now they are breaking their promise by not paying us what's rightfully oursAfter waiting two weeks for payment, I was told by media relations that *** *** had denied our claim and it was out of their handsI was given her phone number, which was incorrect, and given a 2nd number but have been unable to reach herShe's been dodging the issshould I say her secretary has been dodging it for herShe claims that Kim is never in the office (she's out in the field 100% of the time), she doesn't have a voicemail, doesn't have an email, and she won't give me an address to mail a letterWhat regional manager for a major company in doesn't have an email address? This is yet another blatant lie on U-Haul's partNot only did my husband almost die, but we lost thousands of dollars in lost wages by being stranded in Missoula, MT because of a poorly maintained truck, and another $10,or so of damaged goodsThis is our life and U-Haul continues to abuse their customers and get away with it. It's such a huge issue that there are websites dedicated to sharing U-Haul horror stories and how to file a lawsuit against them. U-Haul has the worst customer service I've ever seen and absolutely no moralsThey are a disgrace to legitimate businesses everywhere and need to be shut down before another person dies due to their negligence
Regards,
*** ***

Hello ***,I did receive correspondence from U-Haul and they did admit to clearing all charges against me for damage to the vehicle, but I did not receive any credit report guaranteeing that this did not affect my credit score.Thank you for your attention to this matter.Best,*** *** B.Ed, B.A

June 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your concern for our customer Mr***
*** ***, Senior Staff for our Ohio Regional Office, followed up on the information Mr*** providedShe informed our office Mr***’s son attempted to return the
brake controller and advised our GM at our U-Haul Center that although it worked, his father did not want it because it was not digitalHis son was aware the brake controller was not digital at the time it was purchasedSince the brake controller had already been installed and the wires cut, we could not take it back as a return and issue him a refund because it is now a used productHad the brake controller not been used, we would have gladly allowed Mr*** or his son to return it for a refund
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response
Sincerely,
*** ***
Executive Assistant
U-Haul International

January 31, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your continued concern for our customers ** and *** *** Tom S***, the Claims Manager for RepWest Insurance Company, reviewed Mrand Ms***’s recent comments. He informed our office the claim was settled under the Safemove Protection for $and Ms*** relayed her satisfaction for the settlement We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry. Thank you for bringing this matter to our attention and allowing us to offer another response Sincerely, Maria P*** Executive Assistant U-Haul International

September 30, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customers Mrand MrsC*** Gerald W*** III, our *** *** for our Raleigh Regional Office, followed up on the information MrC*** provided. He informed our
office a refund for $was issued back to their Master Card account ending in *** as an adjustment on their rental. The refund should post on their next credit card statement Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** *** *** U-Haul International

March 10, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms***John M***, our President for our San Antonio West Regional Office, followed up on the information Ms*** provided. He informed our officer a refund for $was issued for the
items not received along with a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. MrM*** explained a message was left on Ms***’s voice mail relaying this information. The refund should post on her next *** *** credit card statementAlong with our basic truck and trailer rentals, we rent pitrucks and cargo vansWe rent towing equipment, storage units, steam cleaners and garden equipment. We sell permanent hitches, boxes, packing supplies and propane in addition to many other itemsOur customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a responseSincerely, Maria P*** Executive Assistant U-Haul International Tell us why here

June 15,
Revdex.com ID#: ***
U-Haul Ref#: ***
Thank you for your continued concern for our customer Mr***
*** ***, our Executive Assistant for our East Houston Regional Office, reviewed Mr***’s recent commentsHe informed our office he spoke to Mr*** and discussed his concernsIt was agreed that our GM of our U-Haul Center involved would test drive the truck with Mr*** so Mr*** could explain what he experienced with the truck in order to confirm his concerns
We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industryThank you for bringing this matter to our attention and allowing us to offer another response
Sincerely,
*** ***
Executive Assistant
U-Haul International

July 8, Revdex.com concern # *** *** *** U-Haul Reference Id # *** Thank you for your concern for our customer Mr*** Gregory Q***, General Manager, reached out on 7/7/regarding the additional chargesMrQ*** apologized, and refunded $
back to Mr***’s cardPlease allow 3-business days for that credit appear on Mr***’s account As we value Mr*** as a customer, we also sent him a $VIP Certificate that can be used toward a future purchase or rental on the many products and services U-Haul has to offer. Along with our basic truck and trailer rentals, we rent pitrucks and cargo vans. We rent towing equipment, storage units, steam cleaners and garden equipmentWe sell permanent hitches, boxes, packing supplies and propane in addition to many other items Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Penny S*** Executive Assistant U-Haul International

July 26, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your concern for our customer Ms***.*** ***, our GM for our U-Haul at *** ***., followed up on the information Ms*** provided He informed our office he spoke to Ms*** and she relayed her concerns had been
addressed and resolved.Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response.Sincerely,*** ***Executive AssistantU-Haul International

I did receive an email from Dave Hellmers on February 25, indicating that they would refund, the late fee ($15.00) and offer March, storage without cost. I have checked my AmericanExpress debit card, since that date, and have not seen a $credit. Although, in checking my U-Haul account, I have noticed that they have issued the March storage without cost. My only concern is that they have not completely upheld their resolution by issuing the $credit to my debit card

April 13, 2017 Revdex.com ID#: ***U-Haul Ref#: *** Thank you for your concern for our customer Ms***. Our records indicate a refund for $was issued back to Ms***’s *** account on March 30, The refund should post on her next credit card statement if not already
Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely,Maria P***Executive AssistantU-Haul International

July 29, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Kim J***, our GM for our U-Haul Moving and Storage at Taunton Rd., followed up on the information Ms*** provided and relayed Ms*** was contacted and issued
a refund for the inconvenience we caused Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International

October 2, 2015Revdex.com ID#: ***U-Haul Ref#: ***Thank you for your continued concern for our customer Mr***.*** ***, our Executive Assistant for our Akron Regional Office, reviewed Mr***’s recent comments to your office He relayed Mr*** was advised in person the reason he was on E-Alert and at this time there is no reason to remove him. We continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry Thank you for bringing this matter to our attention and allowing us to offer another response.Sincerely,*** ***Executive AssistantU-Haul International

June 17, Revdex.com ID#: *** U-Haul Ref#: *** Thank you for your concern for our customer Ms*** Joe H***, our Executive Assistant for our Fargo Regional Office, followed up on the information Ms*** provided and sent her the following email in response:
Good afternoon Ms***, Hope this finds you doing wellAfter reading your letter of concern, to the Revdex.com, a fact finding investigation was begun, to determine what had taken place with regard to your hitch and wiring installation at the U-Haul Center in Rapid CityYour concerns were, 1) length of time it took for the job to be completed, and 2) a blown fusewhen speaking with general manager Konrad V***, he stated the reason for the additional time was because a purse was jammed in the rear doorA panel needed to be removed to open the rear door, and your taillight was out on your arrivalThey found a blown fuse and replaced itEverything was working when you leftShould you decide you do not want the hitch, or the wiring, please return it and you will be refunded in full, no questions askedbut Konrad is certain that no harm was done to your vehicle, and will not be responsible for a charge of $127.00, whenever you have a fuse replaced Our customers are very important to us and we regret to hear of situations that cause problems for themThank you for bringing this matter to our attention and allowing us to offer a response Sincerely, Maria P*** Executive Assistant U-Haul International